Dean is extremely helpful and patient. We will definitely be calling him again. Highly recommended!read more

Six months ago I first met Dean for help with a blown hard drive. His repairs were perfect,…read morereasonably priced and he explained every step he was taking. My computer worked better than ever, until now, but nothing to do with his work, but more the fault of Microsoft. I run Windows 10 which I find fine, BUT Microsoft decided I need Windows 11 and installed it without my authority. Many of my apps dont work with !! so I tried to revert back to Windows 10 which I have done before. This time I got the blue screen of death upon startup, and seemingly no way out without my Authorizing Key, which of course I didn't have. so again I called Dean. As usual he performed his magic and was able to located them very promptly and again I'm up and running with Windows 10. Dean is extremely knowledgeable, helpful and a pleasure to deal with. I am ok on computer knowledge be he is a "Computer Guru" and I would highly recommend him if you want things done right.

Came here when my Mac crashed while on vacation. Got it fixed even when crunched for time! Thanks…read moreguys :)

Got great service and help with my iPhone and AppleTV. Jonathon was in contact with me immediately…read moreand helped me with everything I needed. Wouldn't hesitate to recomend him to anyone else

My mother in law and myself bought computers from this place. Both computers are now dead in the…read morewater. A real technician said that they put half dead parts in it. Don't trust them. I am the 3rd person that has had this issue

Convenient spot for Dartmouthers to pick up in stock standard spare parts for computers, or build a…read morecustom box. Friendly and helpful staff. Three year in store warranty on power supplies is nice.

I had a bad experience with my computer being fixed here but Mike the part owner rectified…read moreeverything by calling me and replacing my mechanical hard drive with a solid state one for my original payment. I would recommend Brilliance Computers to my friends. Thank you Mike

I needed a used desktop PC in a hurry. They didn't have exactly what I wanted, but they got one…read moreready in ninety minutes flat. Thank you!

My MacBook Pro was instantly disabled by a cup of Cape Breton tea. It was the worst computer…read moreexperience of my life. Mainly because I had neglected to back up VITAL data. I kicked myself all the way to Dartmouth to Mac East. Never been there before, but I had no choice. The prognosis was poor. A wet logic board is never good. The data storage is attached to the logic board. My desperation made me ignore any poor reviews. SO happy I did. The folks at Mac East (Kathleen and Barry) were friendly and professional in how they explained the many steps needed to try to revive a wet MacBook. They under-promised and - WOW - did they OVER-deliver! I a week they called to say they had been successful. The Mac was working and the data saved AND backed-up. Honestly, I would have paid them $1000. They charged me $85. $85! Mac East turned my worst computer experience into my best. TEN STARS!

We have been dealing with Maceast for many years having bought our first iMac there and since then…read moretwo iPads and a MacBook Air. I also bring my iPhone questions to them. We have had nothing but the highest level of service. We have used them for both business and personal and really appreciate the quick turnaround time especially with business related Issues. We wouldn't go anywhere else.

Got great service and help with my iPhone and AppleTV. Jonathon was in contact with me immediately…read moreand helped me with everything I needed. Wouldn't hesitate to recomend him to anyone else.

these folks have been around for a while and are fantastic. You might pay a little more than an…read moreonline retailer, but their service is outstanding. They have gone above and beyond on more than one occasion to help me out with a hardware problem or to fix/replace a hard drive. Would highly recommend anyone come to MysteryByte Computers. buy local too

I recently went to MysteryByte because I needed an extension cord for my PSU. Fairly simple, I…read morecalled ahead of time, they put it aside for me and I told them I would pick it up in a jiffy. The problem was, once I arrived on site, I got a look at the cable and noticed that it was potentially a little shorter than what I was looking for and asked if it would be okay if I brought my PC in so I could eyeball the length in front of my tower, which I just happened to have on me in my vehicle. The gentleman told me no problem. The problem was that when I came back to the store, I was greeted by two other men who started telling me sardonically "don't you have some place else to do this? Just buy the cable and take it back." I responded essentially just saying that I had asked the other employee if this was okay and that it was just easier rather than buying a cable, going to the car and checking, and potentially returning it. The man with no mask and the stained t-shirt ultimately just kept repeating himself asking me if I had some other place to do this at and that I shouldn't be doing it there, et cetera while the others stood around. I found them to be incredible unprofessional and overly aggressive. I told him I would just go to another store and walked out. You would think for a store so filthy and sparse, their customer service would be exceptional but I will not be returning to this store and will only speak of this incident where I felt incredibly put off. I found they acted unnecessarily aggressively and unprofessional.

Less than one. My Asus Zenbook has been with them since JULY of 2023. We have repeatedly tried to…read moreget it back. The average life span of a computer is about 5 years. They have had it for a good hunk of its useful life. I am totally disgusted. We have had promise after promise and are considering legal action...we spent thousands on this machine...I am disabled and have been limping along having to split work between other machines because I can't afford to just go buy another. The time and repeated calls have added up, we were promised two weeks ago they would "send it right back". I have NEVER had such bad service. Never.

Very poor customer service. The person that monitors any of their chat sites for questions or…read morecomplaints should be fired. Customer service is non existent. If they don't like your comment, they remove it. The guy that contacted me did everything they could do to defend the poor service and expensive repairs, rather than offer solutions. If you had a good experience, consider yourself lucky. But if touch have to go back and dispute something, good luck.