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    GBS Technologies

    3.0 (4 reviews)

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    2 years ago

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    17 years ago

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    15 years ago

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    Apple Store - So neat and tidy and expensive

    Apple Store

    2.8(25 reviews)
    3.4 kmWest End
    $$$

    I went to the Apple Store in Halifax today. A lady who was triaging customers before entering the…read morestore turned out to be extremely difficult and curt, making me feel like I was stupid when I asked her for help. I wasn't able to download anything on my phone and because I didn't know why she became very curt and told me that she wouldn't make an appointment for me if I couldn't explain what the problem was -- the very reason I was there. I'm 70 years old and have no training in technology but I was taught manners. This person should be taught basic personal communication skills, let alone good manners.

    This place is so not for me, so maybe Appleheads can take this review with a grain of salt…read more While booking an appointment online to meet with their Genius bar sounds cool and is convenient, in theory, it also makes them feel a little less accessible. I like the option of being able to just walk in and see someone right away to fix whatever problem I have. Since they're by appointment only, that's not so much the case. I'm glad someone else had told me to book in advance, otherwise I could have wasted quite a bit of time. Also, when I walked in for my appointment, I wasn't quite sure how to proceed, and the person on the other end of the counter wasn't so sure, either. I was told to sit, they'd check me in, and then two of the staff bickered in front of me over who would have to see me. Maybe I'm a little biased because the Genius bar tech took only 2 seconds after looking to flat-out tell me that they would make no attempt to fix my broken iPad, but I find their service a little inflated, and their prices even more so. Clearly, I'm not pleased that a product that is less than two years old that cost a lot of money is broken for no explainable reason, so I expected some empathy, but got little. More a shrug, followed by an inflated price tag to get a new product. It would have cost me almost as much as a competitor's brand new tablet to replace my out-of-warranty three year old product. Listen, the store is super bright, full of shiny things, and organized in this "stations" set-up. It does have a modern esthetic. It's clean and well-staffed with employees that spend most of their time playing with their toys, but I found the whole thing to be both intimidating and vain. But I guess that's part of the brand. I'm just clearly not their target audience. I've had better service at "lower end" stores, and that's where I'll continue to go now that I no longer have any ties to the Apple brand.

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    Apple Store
    Apple Store - Jacob A. took wonderful care of us when we had big problems to solve. THANK YOU!

    Jacob A. took wonderful care of us when we had big problems to solve. THANK YOU!

    Apple Store

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    Geebo Device Repair

    Geebo Device Repair

    3.6(12 reviews)
    7.7 kmBayers Lake

    Clayton Park store ... Kyle and Victoria .. great team .. really know their "stuff" ... go there…read morefirst .. you'll be glad you did .. I certainly am .. 10 outa 10.

    i dropped my device off on August 21 at the Clayton park location. I was told I'd be called with an…read moreupdate in 3 days. Around Sep 1 I sent an email asking for an Update as it had been almost two weeks and I hadn't heard anything - email was ignored. Sep 4 I tried calling the Clayton park location several times and kept getting picked up by the sackville location, the gentleman was very helpful and put through 2 requests for Clayton park to call me - I was not called. I also sent an email that morning that was ignored. Sep 5 I called and got through to the Clayton park location. I was told he was working on my laptop and that he had seen the requests to call me yesterday and had tried calling me back (did not leave a message) I was told he would call me by the end of the day with an update. I was not called. Sep 6? I called and the employee told me my charging port was fixed but the laptop won't turn on and there may be an issue with the motherboard, and that it would have to be sent to someone and I would need to pay extra. I explained that there shouldn't be anything wrong with the motherboard, I had disconnected several parts of the computer and didn't put them together properly so the issue should just be connecting everything properly. He said he would take another look at it and call me at the end of day. He said he couldn't figure it out but someone else would look at it Monday, and that I would get a call. Sep 10 it's now Wednesday and I have not heard anything, I tried calling and a request was put through by the sackville location to call me. When I didn't hear anything I got through to the sackville location again who said he put another request through. I did not get a call until the next day. I feel as though my laptop was not touched for the first two weeks until I called, and then I have been given the runaround and have had zero communication from geebo through all of this. I picked up my laptop and brought it elsewhere, and it was confirmed that my motherboard was fried. it was working fine until i disconnected it and brought it to geebo. I will not be back nor would I ever recommend geebo.

    Rogers

    Rogers

    3.3(7 reviews)
    0.8 kmSpring Garden

    I have mixed emotions about being a Rogers customer. I have been with Rogers for about 2 years now…read more I switched from Aliant because I could not seem to go on a plan that met my needs. My Aliant bill was never consistent and it was far more expensive than I wanted. I switched to Rogers (ported my phone number) and also got a second phone on my plan. I immediately found a plan that met my lifestyle and that would save me a ton of money. So...the best part of Rogers is that my bill remains the same every single month and it's always within my budget. The part of Rogers that I'm not happy with is their customer service. This seems to be a common issue that Rogers customer have. Everytime I call there (which seems to be more that I would like), I get a rep that doesn't seem to have a clue about how to read or explain their bill. I find it very confused and very fursurating! They need some further training and they need to learn some soft skills.

    I went to this store to pick up a new Baby SIM card for my iPhone. I called ahead to ask whether…read morethere would be any. They said there were some, AND when I arrived there were some (ya'll know there was a chance there wouldn't be any) Then when the agent was signing up the SIM card he noticed I was paying 20$ for one of my phone packages. He then proceeded to tell me he would change it a new one (that had the same services) as it was currently cheaper. Yes! Cheaper! I didn't think this was even possible for agents to offer! Needless to say I was impressed. He then made sure my phone was up a running and installed my new case for me. I think this just goes to show how the new approach to customer service (using automated telephones) really takes away from the customer experience. For the last few months I have been thinking about leaving Rogers, but this individual has given me a glimmer of hope.

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    Rogers

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    GBS Technologies - mobilephones - Updated August 2026

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