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The Soho Shop

2.6 (5 reviews)
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Services - The Soho Shop

Home automation repair

Home theater calibration

Home theater installation

5 More Services

Component automation

Security monitoring services

Security system installation

Security system repair

Home system automation

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Assurance Protection

Assurance Protection

(6 reviews)

St Peters

Great company fast service willing to help left a company that had my alarm system on my house for…read morealmost 25 years and switched over here great price can't beat it feel very very secure knowing they are taking care of my home.

DON'T HIRE THEM! THEY DON'T ACTUALLY MONITOR YOUR HOME! I…read morepaid Assurance Protection to "monitor" my home for 4 1/2 years, with all monitoring running through my internet connection. Every six months we were sent a bill to renew our service, and we never agreed to auto-renew. When my wife and I moved to Chicago, we disconnected our internet... which should have prompted Assurance Protection to make sure that our everything was OK. They never noticed. Instead, after months of them having no way of not monitoring our alarm, they not only never noticed... but insisted on charging us full price for the past few months of NO SERVICE! I wonder how long before that they stopped checking on our ability to alert them! To top it all off, Donna, their uber-rude customer service lady, refused to even consider removing their bogus service charge despite it being for service neither asked for nor provided. When I became more insistent, she hung up on me. When I called back and asked why she hung up on me, she told me that I need to "find Jesus" and hung up on me again! I'm not sure which Jesus SHE believes in, but she sure seemed the polar opposite of the one in the Bible that I grew up reading! Don't you love it when dishonest people hide behind self-righteousness? Whatever you do, DO NOT TRUST the important matter of protecting your family and belongings to this nightmare of a company!

Vivint

Vivint

(28 reviews)

Downtown

I've been a customer for Vivint for over 2 years. It has been the biggest mistake I've ever made…read more Absolutely terrible customer support, terrible non working equipment. I am still paying for the over priced non functioning system. It has been an absolute nightmare dealing with this company. They will not replace or repair their equipment without you paying for the extra warranty. They will also charge you for someone to come to repair their defective equipment. Stay away

I'm disappointed with Vivint for a number of reasons. First, the sales practices seem very…read moredeceptive. I had an associate show up at my house and offer a discount to install the system if I would become a "model home". However, it seems like that was essentially BS. I calculated the cost afterward of just buying the equipment individually and installing and it would have been less overall. Turn these people away if they show up at your door and do your research!!! I had been planning on getting a security system after recent vandalism on my street of several cars, but I regret buying Vivint now. In addition to the sketchy sales practices, I also think they up-sell their equipment. I was told the cameras were such high quality that I could zoom in and still clearly see the picture. Not true at all... even after upgrading my internet. The picture is okay, but not great or crystal clear like advertised. They also botched the install on my one camera, and it's so low that you can't see anything if a vehicle is parked in my driveway, making it useless. I was also sold a better door sensor than what was actually installed. Lastly, I was told my system would work via cellular service if my WiFi went down, which also doesn't seem to work as the whole hub just seems to disconnect without WiFi. Thankfully I haven't had to test it in a true emergency. To top it off, I asked the associate before purchasing about potential price increases in the future and was told my price for my service would not go up. Well, you probably guessed it... prices are increasing. And to make it worse, I recently purchased an Alexa Echo device, seeing that it was compatible with Vivint on the Vivint app. Well, it turns out that they discontinued their "partnership" with Alexa, but they haven't updated that throughout their app/website yet. I'm really annoyed, since that was a big reason for me purchasing the Echo. I am seriously thinking of just canceling my service with Vivint, and trying to sale off the equipment. However, apparently trying to cancel your service with them is just as difficult as everything else. Overall, I would recommend just going with another home security company. Otherwise, do your research thoroughly to ensure this is truly the company you want to be stuck with for a long, long time.

The Soho Shop - homeautomation - Updated May 2026

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