Skylight Place changed our custom order without contacting us to discuss options.
As part of a home remodel, we enlarged two bathrooms. Everything was new including the tile around a new tub and walk-in shower. After discussing options with the few installers in Santa Cruz, we selected Skylight Place to install custom tub and shower surrounds.
We went into the Skylight Place store and discussed our requirements with Paul (one of the owners). We told him we wanted:
* Same enclosure model for both the tub and walk-in shower.
* Starfire (clear) glass.
* Simple disc handles in the glass (no towel racks or handles sticking out).
* Brushed nickel (to match the color of our fixtures).
* No barrier across the entrance to the walk-in shower.
Paul looked on-line and identified a product that met our requirements. We ordered June 3, 2024. One of their employees came and took measurements for the enclosures. Installation was August 19th.
Apparently, the vendor Paul recommended no longer delivers to California. Instead of calling and discussing options with us, SOMEONE AT SKYLIGHT PLACE randomly selected a similar product for the installation. We didn't realize what happened until after the installation was complete.
* The two enclosures are not the same model.
* The tub enclosure did not have the Starfire glass we ordered.
* Both enclosures had handles/towel racks sticking out.
* Both enclosures were brushed stainless steel instead of brushed nickel.
When we called to discuss these issues with Paul, we were referred to Rick, the company VP. Because their installers already drilled into the new tile, we had no choice but to accept the models Skylight Place had selected and installed. Rick ordered and replaced the Starfire Glass we paid for, and he changed the handles as we requested, but certain parts did not come in the brushed nickel we wanted and therefore we had to accept some brushed stainless steel. We requested and received a discount, but in retrospect, we should have asked for more. The replacements were not completed until the end of November.
The installers were friendly. It is not their fault the order went sideways. Rick was understanding and did his best to solve the problems. Those are the only reasons this review gets two stars.
We honestly do not understand how ANYONE would think it is acceptable to change, order, and install any CUSTOM PRODUCT without first discussing it with the customer. We cannot express how very disappointed we are that no one from Skylight Place attempted to contact us and give us options. We might have gone with a different product. We might have gone with a different installer. But those decisions were taken away from us.
After this experience, we will never look to Skylight Place for any work and we certainly won't be recommending them to anyone. read more