The staff and manager are such great workers I truly appreciate them I had a exchange I thought I…read morewas gonna have issues with but the manager was able to process it for me with no hesitation I usually don't shop at wss stores but I will definitely be going back

Cody greeted us as we entered the front door and then proceeded to help us out very professionally…read more Great to have friendly staff at this location.

great selections and service. Staff was very friendly and helpful with my two sons. I was able to…read morefind two pair each for them!

Just came here in for the 1st time and all I gotta say is the customer service is top tier! My boy…read moreJaime got me right and showed me really cool recommendations. He was super friendly and welcoming compared to the shoe palace in the mall! Overall, place was very welcoming and also visually really nice! One last shout out to the boy Jaime! Will be coming soon again!

The staff was terrible and unable to assist my son when he tried to buy shoes. They were rude and…read moreyelling, showing no willingness to help. My son ended up leaving and purchasing shoes elsewhere. Save your money if the staff is going to be unpleasant.

I went in to Shoe Palace in hopes of finding a specific shoe my son was looking for. The shoe had…read morebeen sold out online (on Shoe Palaces website and other retailers) and prices were getting jacked up by re-sellers. I didn't know for sure if the store would have the shoe I was looking for as they do not keep inventory on their website for storefronts. However, they had the shoe he really wanted. Happy son = happy mom. And although the store was super busy with back to school shoppers the employees were friendly and helpful.

My brother n I went in June 5 to shoe city. They said the transaction was declined but on my…read morecashapp said it completed but didn't get the shoes . Where did my money go ? I waisted $152.23. Brother call his cashapp support n they said that shoe city should give us the item or the money back but shoe city didn't give us nothing. Worst store ever. Never again coming to this store. One of the employees give us the shoe city support number (714)444-1000 but I guess is the wrong number n we ask when the manager is available to solve this problem! And they said it's wrong number (714)449-1000 is the right number my brother have prove for calling my cashapp support

My review is based on customer service only. I brought in my client to buy her new tennis. Paula…read morewas our sales associate. Paula went above and beyond to help us. We opened up several boxes until we got the right fit. She offered us to spin wheel, she opened the gate so we could get out (my client uses a walker), she helped us to find a shoe in the budget. She made us feel comfortable as if we were in her home. She was very Jesus like, righteous! She is the reason why I would go back to shoe city to buy more shoes.

I came in to sell sneakers. Owner wasn't there but employees were communicating with him over the…read morephone. We agreed on a deal for 2 pairs of sneakers. As I was waiting to receive money. 5 minutes later after waiting, employee tells me that they had mixed up the numbers and backed away from deal we had already made. I don't understand how they can lowball people and finesse people but can't be fair to a deal we both agreed on.

Great spot to sell and buy shoes no doubt better then good companie. Service is great and there…read moreprices are reasonable as well . Would recommend Legit shoes

Stopped by WSS Shoe Warehouse to pick up some shoes for my daughter and had a pretty good…read moreexperience overall. I found her a pair of all-black Vans with Velcro--super clean and perfect for everyday wear. They have a really great selection of kids' shoes, so it was easy to find something that worked. Also grabbed some socks with their buy one, get one 50% off deal, which was a nice bonus. Customer service was okay--not bad, but nothing that really stood out. Still, the selection and prices make it worth the trip. I'll definitely be coming back for more shoes in the future!

WSS wants to take your money but they won't even let you get a store credit if it's after the 30…read moreday return window. They lost me for one they barely offer half sizes so you are always stuck with buying one size up. Save your money and go elsewhere, where you are appreciated for your hard earned money.

Just wanted to say that Reyna and Ronnie at the register were the most helpful associates I've ever…read moremet. They didn't have the size I needed in store and were calling other locations just so I can get the correct shoes for my godson!!! Extremely knowledgeable about shoe sizing and durability for almost every shoe, I was blown away. These girls are the best and will definitely be coming back!!!!!

The young lady who worked last night (10/16/24) was very nice and helpful. I came in to exchange…read moresomething without a receipt and she didn't argue, she didn't make me feel uncomfortable about it. they didn't even have my size in stock but she still offered to order it for me. it sounds simple but sometimes without a receipt people don't care to try and find a solution but she did and i appreciate that. I wish I got her name but whoever she is. I just wanna thank you for great customer service. :)

Service was bad. If you need a size employees won't look at anything that isn't eye level. I had to…read morelook for my own size on a top shelf and all the boxes came tumbling down. So sad employees now just show up for a pay check.

I was losing patience they took to long to get the key and I was almost peeing my self I asked like…read more2 workers and they said that they'll get someone to open it and they took 15 minutes to get the key

Just came in for a quick last minute shop because they had a pair of shoes I was looking for, the…read moreassociate Liz was amazing, extremely friendly and helpful. Store was very clean, lots of inventory, parking was easy, and close to the door. Never been to this store, but would return and highly recommend just for the amazing customer service.

I came in for some sensible 90s throwback platform loafers. I found two affordable pairs plus one…read moreDoc Martens (that I cannot afford). We were kindly greeted when we entered the store and immediately noticed it was incredibly clean and organized. Finding the shoes was quick, although it was surprising that there weren't more loafers to choose from (they make great business casual shoes for the office imho). The gentleman who had greeted us also checked us out. He gave me a 20% discount just for giving him my phone number. He was so cordial, I almost couldn't believe it. That made me happy. I think shoe store personnel are usually bored and unhappy but this was completely the opposite and refreshing.

Surprised the mall is very active and lively. When I was walking towards the mall, the parking lot…read morelooked empty and appeared dead. It looks like just one side of it is, but the opposite does have some life into it. A lot of stores, Spencer's is here, the food court is here, box lunch, a lot of surprising stores. Glad to see it has some life into it, but it also is extremely packed with dead stores and a lot of areas where homeless people gather and obviously do drugs and even break windows of some of these dead stores. They need to lease these stores and make them into new ones or just get better security to circulate the area. You can tell there's high crime around the area. Plus, I saw glass from broken car windows. Now I went to beyond this weekend at the NOS, and I know that this is actually pretty normal around this part of town, but that's crazy. Security needs to be increased for sure. Overall it is good to see a mall thriving, but low key, I did not feel safe here.

This mall is 50/50 for me. It's not great but it's not horrible. I usually come here for my order…read morepick ups from Torrid and The Children's Place because it's not far from my home and there's less traffic going there than Ontario Mills or Victoria Gardens. The mall has a few food places to check out and pretty good store selection. I noticed this last visit that a lot of the kiosk shops in the center have shut down. I'm not sure if it's economy based or because of theft. Parking here is crowded in some spots and dead in others. Near Pennys there's lots of parking but near the food court it's crowded.