Service level and repair time. Also, the staff was very engaging, and supportive as it applies to…read moretransporting your bike from your vehicle to the inside. Thank you.

On 1/16 we received a call that the bike was ready and were given a two-day window to pick it up…read morebefore the shop closed for a week. This felt a bit unnecessary considering the bike had already been there for about four months. Here's the part that caught us off guard: when we arrived, the total was over $350. Up to that point, we had only been told it would be somewhere in the $200 range. We were then told they couldn't give an exact price ahead of time because parts prices fluctuate, which hadn't been clearly explained earlier in the process. My issue isn't really the price -- it's how everything was handled. The communication throughout the repair took a lot of follow-up on our end, and the final cost wasn't clear until pickup. When we asked about the difference and the delay, the conversation felt a bit tense, but they did end up offering a small discount, which I appreciated. I originally planned to leave a 1-star review, but because they worked with us in the end, I'm settling on 2 stars. I'm not trying to discourage anyone from using the shop -- just sharing my experience. I'd strongly recommend getting a written estimate upfront and checking in periodically if your repair goes past the original timeframe.

A few months ago I had a real problem with my LECTRIC BIKE. They told me it was an easy fix. Little…read morethan I knew how much this easy fix turned out to be the fix from hell. Mr. J. spent some time on my bike tried to do what LECTRIC XP/ST 3.0,2.0,1.0 LITE, XPREMIUM, XPEDITION & TRIKE OWNERS said was an easy fix. Mr. J. spent days or hours on my bike. Mr. J. lol...DIAGNOSE in a easy way saying after doing all the test....my bike has a GREMLIN in it. I did not feel well at all. Mr. J. was an authorized repairer for this bike. I asked Mr. J. how much to get my bike since he really did spent his own time. He sad, he doesn't charge if he can't repair equipment that comes in his shop. I told Mr. J. that I will handle things with this company...... I thought that was very honorable of Mr. J. to have that policy. Money is the thing that keeps businesses in business. But Mr. J. thinks ole school. Thank you, M. J.,...... I'm sorry its Mr. Jordan Barham...

Jordan is a great mechanic. He knows his craft. Diligent, excellent communication, and all around…read morenice guy. I highly recommend Bike Labs.

Great service and awesome customer service! Went above and beyond one would expect from this type…read moreof business! Definitely recommend this service!

Incredibly knowledgeable and helpful. We didn't make a purchase but the guy still gave us great…read moreinfo and suggestions. Staying with our current bikes a little longer.

I am new to ebikes and purchased my first from Victory City Cycles. The staff was very…read moreknowledgeable and helpful. Only a week into having this ebike, RadWagon 4, and I feel confident in saying it is the right ebike for me. Definitely will return for future purchases and/or rentals.

This business is NOT closed and is very much open to the public. Not sure why Yelp has it…read moredesignated as such. Initially went in for a new tire and tube and then asked about various bicycles based on what I'm looking for. Halbert, the staffer helping me, was incredibly helpful. The prices seemed about what I expected based on the research already performed. I won't hesitate to shop here again.

Very busy, Bicycles are the rave. TREK bikes are pricey. I…read moretook my vintage Murray Cruiser for new tires. Left it over nite, picked it up Thursday, got home & front tire was flat Called them and drove back again today for repair. Hopefully this will last, but I noticed my multipurpose back light was missing. I know it was there, the bracket was missing the bolt, so who knows. I'm really not a happy customer.

Would absolutely recommend to anyone! Helpful and knowledgeable people. Will be my go to bike shop.read more

Another cyclist told me about this shop and I'm so glad he did! I took my Catrike to get a few…read moreadd-ons and they were just so thorough. They made adjustments and looked everything over. Patti was patient with all my questions and let me blabber on and on, lol. They have tons of bike toys and fabulous bikes. It's a dangerous place! Prices are competitive but the service and knowledge is actually way above Richardson Bike Mart. This place is 50 miles from me and RBM is only 12, but I will be bringing my trikes here from now on. It's just much more specialized and personable.

Rocky fixed up my 20 year old Kona just fine. It you want cheap work go someplace else. If you want…read moregood work, this place will be your jam. Only reason it is a 4 and not 5 star review is that some extra work was done on my bike without prior approval. Granted it needed it, but to be honest I would have upgraded the handle bar grips if asked. Still a great value!

I have known Roque since 2002 when he was employed at another bike shop. He is very knowledgeable…read moreabout all types of bikes and products, will order items as requested. I bought a Bianchi Via Narone in 2007, excellent customer service and bike service. I would highly recommend visiting his shop for all of your bicycle needs. He is the man! Dean Davidson 04/28/2020

I had read some of the other negative reviews of this store (poor customer service, etc.) but since…read moreit is the closest bike shop to my house, I decided to give it a shot. The reviewers were largely right. The store has an amazing display of inventory. They have hundreds of bikes, parts, etc. for the location. They also have a decent small selection of used bikes. However, as has been stated before, no one will greet you upon entering the store. The techs are crowded around their repair projects in the bike "garage" telling each other stories and generally ignoring customers. There appears to be no customer service or sales reps anywhere on the floor. You are on your own to browse with no offer of help unless you ask, I guess. We did ask for help; I had a number of questions about bike sizing, BMX bike wheels, etc. When I asked for help, I felt like I was interrupting the employees banter. Even though the clerk/employee did answer my questions, he gave me bad info (my son is not yet big enough for a 20" bike) and never really looked at me, instead working on his computer and overall showing great indifference to my inquiries. In sum, I'd say that while they have a great inventory and probably very able repair skills, my money is hard enough to come by that I would rather spend it at a place that values me as a customer. I would not suggest shopping at Bicycles, Inc.

I have been an avid cyclist since I was 15. If you were to look around the metroplex at the amount…read moreof bike stores that have gone out of business the numbers are staggering. Just recently Debo cycles on matlock went out of business - their service and selection was below par. Here's the reality of a bike shop its a hard business to be in! The fact that Bikes Inc has stood for so many years should tell you they're doing something right. I have ventured out and away from Bikes Inc a few times trying to see if there was a magic bike shop that was any better and very quickly my resolve was to go back to Bikes Inc. Here are a few reasons Bikes Inc is the best around 1- The selection of parts leaps and bounds over any boutique shop 2- the service department is top notch In Arlington ask for Gordon the service manager and hell take good care of you and your bike. If you're in Hurst ask for John- between the two of these guys is close to forty years of bike service experience. 3. If I have any problem at the Arlington location Eddie or Gordon have always bent over backwards to help me as the customer. 4. The owners, yeah its still owned by actual people can be contacted at the Hurst store if there's any issue that you can't get resolved at the store level. Is Bikes Inc perfect no, but I challenge you to find a bike store that can rival what Bikes Inc gives its customers every day. Thank you Eddie, Gordon, Jeff, and Chris for giving me the best bike shop I know.. A special shout to Rodney at the Hurst location. The service you provide us at the MS150, Ride of Silence and many more is very much appreciated