There is so much to say about the INCREDIBLE team at The Shiners! They help us to clean and manage our rental property in Portland and in so many ways (and so many times!), they have gone above and beyond. They are truly always happy to help however they can and constantly go the extra mile. Jared and Stephanie do a phenomenal job of staying organized and on top of things and are always so communicative and kind. So many of our rental reviews say that it's the cleanest rental they've ever stayed in and that is because of the level of care this team puts into it. Chloe is our main Shiner and does a sensational job. She is meticulous and so tidy, and as an extra bonus, she has an eye for design and always leaves our place looking beautiful. We've worked with many of the other Shiners, too, (Torrence and Makenzie are so fabulous as well!), and each of them treats our cottage with such love and attention to detail. We've been working with the Shiners for about a year now and cannot say enough good things about Jared and his team. They're a wonderful partner to us and we're forever grateful! :) They are 5 stars, all around, every single time. Thank you, thank you, thank you! read more

Totally recommend! Nicole comes twice a month, and she is phenomenal! Always on time, does a beautiful job, and my cat is totally obsessed with her, lol. read more

Torrenz dose an amazing job everyone they clean our house. We appreciate their attention to detail and care they put into their work. We would definitely recommend Torrenz and The Shiners! read more

Because our previous house cleaner relocated, we needed to find a new service. After much research we decided on the Shiners. We're so happy we did. We LOVE Andrew!! He shined our home to perfection, even changing the shower curtain liner. Our home smells so lovely when we come home. Communication is very easy and our home is cleaned per our own specific requests. Would recommend this service. read more

We absolutely LOVE The Shiners (and particularly our Shiner, Torrence, who is AMAZING). They have been cleaning our house for 9 months now and we are VERY happy with them. They are super communicative and always let us know if anything changes with the schedule, etc. I highly recommend them! read more

Love this company! I've never used a cleaner or a service before as I'm pretty detailed with how I like things (a pain ) and figure I'll only like it if I do it myself/my way. Well, I got tired of cleaning the whole house myself or arguing for help, so this has been such a luxury to have! I contacted a few companies and really liked Jared, who came out to our house to give us a quote, which was fair and we went with it. I believe I've been with them over a year now. It is so so nice to have the whole house cleaned in one afternoon. Jared is great at scheduling and making notes about people's homes for his shiners. When I find someone I like, I stick to em. I do like having the same shiner every time so they know the house/what not to do, but seems their notes are detailed enough that they know anyway. I had to use a new shiner this week and was hesitant, but of course Jared was right in that she was great too! In times like these, cleanliness is #1 and while I wasn't sure about having a cleaner in the house, she wore a mask and all was great. Thanks Jared and team!! read more

The Shiners have been cleaning our house for about nine months. We're happy with the job they do and with their flexibility in being willing to do certain tasks and not others. Some other local cleaning companies have lists of services and you must have all tasks on the list done. The Shiners' flexibility helps save us money on services that we don't need, which is nice! They use natural cleaning products like what I use when I clean. read more

I have been using The Shiners to clean my home for almost a year. I am very picky about paying to have have my house cleaned and in the past, I have had to clean after the cleaners left (needless to say they weren't asked to come back). The Shiners Co., and especially Torrence, have been great! He's always on time, very friendly, always checks with me to see if there's any special area(s) to focus on, and is very thorough in his shines. I highly recommend this company! read more

Finding help with our house cleaning felt like a daunting task, but Jared and the Shiners made it easy! The Shiners have completed one deep clean at our house (2 cleaners for 3 hours in our 1400 sq ft house) and we are extremely happy with the results. It had been almost 8 months since we'd done a deep clean and our old house had gathered dust bunnies in every corner and lots of "love" from our toddler and puppy. We had no spare time or energy to tackle this, especially during the busy season for our tree care business. We love supporting a fellow family-owned business and liked that Jared & Stephanie started their business around the same time we did. You can see immediately that they really care about each of their clients on a personal level. Great communication and follow-through. They have a simple rate system (per hour/per cleaner) and we felt like we got great bang for our buck. Our Shiners, Kristin and Angie, were friendly, focused and meticulous. After a quick tour of the house and some banter with my toddler, they got right to work moving furniture. The house started smelling fresh and clean within minutes. I've arranged to have more frequent visits (1 cleaner for 2 hours, twice a month) during our busy seasons and I'm looking forward to maintaining this deep-clean feeling! read more

I wanted to post up a review for this business. I had a person from this company come to my townhome, he gave me a rough estimate. I left him the date and time I wanted for the service. I called today to confirm my cleaning for tomorrow and he tells me that we don't have an agreement and I didn't have any good contact information. Ummmm... why did you offer to come tour my apartment and not confirm and verify the correct information to contact me? This is just poor and unacceptable customer service. I work in the health care industry and I place the responsibility on us to make sure we have all the correct contact information to contact and follow up on patients. The same goes with any other business, it is the company's responsibility to do the follow up not the customer. Needless to say, no accommodations were attempted nor references made by the company to rectify the situation. All he said was he's sorry. Not the best way to show empathy to the hardship you placed me in since I have just today to figure this out. Thankfully I did find a company to do the job last minute. My advice, if you're going to make the effort to come by and tour an apartment, have an estimate set up, get all correct and verified contact information and set up a schedule that day! No excuses! No patient of mine leaves the office without an attempt to schedule their next appointment as we know continuity of care is key to good patient management. I cannot comment on their quality of work since I haven't had any active services done but from my experience with the customer service I will not consider this company for any further services. read more

The Shiners have done a really nice job. They are currently cleaning my home now for a third time. I have also recommended them to my folks. I really appreciate their great communication and work. read more

The task of finding a great cleaning service is hard, let alone hiring a service and discovering that they are not all that great (which happened to us numerous times).  We went down that discouraging path with several cleaning companies over a period of a few years.  It happened so many times that I was seriously ready to give up finding a cleaning service.  But, I am SO glad that I didn't give up---because I found The Shiners.     We hit the jackpot when we hired The Shiners to clean our home.    From the first time I contacted the owner, Jared, to meeting him at our home for a walk through, to each of our monthly shinings, and all communication with Jared -  I am super impressed (and joyfully happy to have found such a wonderful cleaning service!)  They have been cleaning our home for one year and they are awesome!   I am at home when the cleaner comes, and I am not able to have them come in the mornings---but they always accommodate happily by scheduling the cleaning at a time that works best---and the cleaner is always on time.   Our 'shiner' is fantastic, with attention to detail.  We are so happy to have the same shiner (Kristin) come every month.  I never have to re-clean anything after she cleans our home.  She is also really nice. Their company is very professional, incredibly customer oriented; tailoring services to meet client's needs, providing the highest quality of cleaning, as well as providing superior customer service.   I love The Shiners and their services, and how nice and clean my home is with the monthly shines.  They go above and beyond---I am so happy--and wouldn't want anyone else to clean our home. read more

I had a great experience working with The Shiners. They were very easy to communicate with and they did a fantastic job cleaning our home. I love that they use quality products and the house smells so good when they are done. Highly recommend! read more

Peak level of professionalism right here. We had a lot of schedule changes going on with some remodeling before moving into a new house. Jared was super professional, very flexible, and communicated clearly. The team of shiners that came exercised perfect common sense in prioritizing what to clean and OMG the smells were heavenly. Their home made cleaning products are legit and will make you happy in a very aromatherapy kind of way. read more

Move in/ move out apartment cleaning My roommate and I were in our apartment for 4 years, and we only maintained basic home hygiene. When he moved out I want to hire a professional to help me deal with years of grime. I was initially interested when I saw the The Shiners used natural ingredients in their home-made cleaning products. The last thing I wanted was for someone to spray down my apartment with a blizzard of chemicals. After contacting them via their website, they were able to fit me in quickly at a time that worked with my 8am-5pm work schedule. The service they provided was amazing, and I've been recommending them to my friends and coworkers ever since. My apartment sparkled after their work. If you need trustworthy experts in home cleaning, look no further! read more

I needed to have a rental house spruced up to put it on the market. Jared from Shiners responded immediately and we worked out the best plan that stayed within my budget. Two people showed up on time and did a fantastic job. They worked quickly and got everything done - now the house looks move-in ready. Great communication, great pricing, great people to work with. Love it that they use environmentally friendly products. I highly recommend The Shiners. read more

The Shiners were a perfect match for me and my family. We do our best to limit the use of chemicals in our home and The Shiners offer excellent and detailed cleaning without using harsh chemicals. The house always smells amazing after and the attention to detail makes them a great choice. I would highly recommend The Shiners! read more

TL;DR- Great initial cleaning & then last cleaner was bad. Last cleaner couldn't properly rinse product off shower doors, so I have multiple layers of build up I am still taking off (4+ hours of my time and counting). I also had to show her how to mop wood floors, b/c there was a layer of water on my wood floors assuming that was "cleaning". The initial cleaning was great! My home was spotless, but then when one new shiner started doing the maintenance cleanings, she did a good job on everything except for the shower doors & wood floors. I noticed the shower doors looked like water spots all over them, & when I mentioned to the owner about this, he did ask her to spend more time on the doors. But that next cleaning, they actually looked worse. It dawned on me that she was not fully washing off the product, since she was doing something similar with the wood floors. I emailed the owner again & he mentioned that my doors may be beyond what their cleaning supplies could do for me. I was surprised since this was a new event. I spent about 2 hours cleaning the doors & I got some of the residue off, but in one area where I focused on & pressed hard for about an hour, it looked crystal clear. I sent the pics to the owner & he did agree that it was obvious that the doors were able to be cleaned. I have spent about 4 hours trying to scrub them clean & I hope to have all the product off after another 3+ hours. He said that they could return but either just not do the shower doors or use whatever product I wanted, but at that point I just wanted to do it myself since I knew I can scrub it harder. I also told him that I had to show her how to mop the floors because the last time she had cleaned, the floors had a layer of water on them that, when dried had water spots too. So I had to show her to rub harder to get the product in AND out. She said to me 'look how much pressure you are using, you are bending the mop'. I guess I like pressure on my floors to get them clean, but it's also the standard plastic bona mop. But the owner mentioned that Bona isn't a true cleaner. Bona has always cleaned my floors, granted their initial clean on their hands & knees was phenomenal, but I didn't expect that every time, nor a streaky dry floor. All in all, the deep cleaning was amazing and one of the shiners that returned did a great job. But this last one was super friendly but created more work for me in the end. I used a service to save time, but the time I saved is now being spent on trying to clean the product off, 4 hours & counting. I think the service will depend on who you get, but I also didn't like the owners response to the situation created by the last shiner. read more

We've been using The Shiners consistently for a little under a year and couldn't be happier. I sought them out for the use of eco-friendly cleaning products and continue using them for the great service. The same woman cleans our house each time, it's great to have started a relationship with her. She knows our house, our dogs and even keeps an eye out for dry house plants. It doesn't feel like a company is coming to clean our house, we have a relationship with the person. There is no way I'd be able to get my stovetop as clean as they do. I highly recommend using them! read more

These people are awesome! Such attention to detail and amazing custom cleaning products. I'm blown away by how great everything turned out. Clean, efficient and with balanced energy and invigorating aromas throughout the space. Definitely the only people I'll hire to clean our space. read more

We've been using the Shiners monthly since we moved to our new home back in August/September. We had them clean our new home and it was amazing! We decided to have them come in monthly to clean our bathrooms. We're cancer patients, my husband and I, and with joint damage and other crickety things going on, we need help cleaning! Angie is AMAZING! She cleans like a whirling dervish! In two hours she cleans both of our bathrooms and has time to dust everything and vacuum and she does our kitchen floors if she has time. 80.00 for two hours is a great price! Thank you Jared for your schedule prowess and Angie for your grit in getting things done! You guys ROCK! read more

I am so grateful for the Shiners. I recently hired them for the first time. I was very impressed. They were professional, prompt and affordable. I wasn't able to leave my home while they cleaned which can be uncomfortable - but wasn't at all. Plus I love that they use all their own supplies and equipment. Definitely using them again! read more

This company is built with so much love. They are the most kind hearted and supportive employers I have ever worked with... their standards of care, detail and attention are joyfully met by the employees, as we all truly love our work... and working for people who built their business in the beauty of who they are. The products we use are absolutely divine- everything smells and feels so fresh, and they make their own product line. They have given every attention to the details that make you walk through the door and feel so good to be in. Clean and sparkly home. I absolutely adore this company, and am so grateful for the opportunity to work with them. read more

So happy to have found The Shiners. They do a great job cleaning our house with their homemade, eco-friendly cleaning products. They even made it out in the recent snow (when the mail and garbage could not), and our dog loves Stephanie! I think it's a fairly new business, but they are extremely professional and responsible. We have set up regular cleanings every other week. read more

The Shiners are terrific. They've been cleaning our house for over a year. They do a great job. And, I love their homemade eco friendly cleaning products. They are super professional and punctual. They do a consistently thorough job every time. I highly recommend them! read more

Stephanie and Jared are fantastic. They're quick and professional, and their service fits what I need by cleaning the main areas and spending the rest of the allotted time on whatever else can use a little shine. I'm always impressed, going over what got cleaned after they finish, and its super easy to schedule and work with them. Thanks!! read more

I needed to have a rental apartment cleaned on short notice. Jared came out and evaluated what could be done in a given amount of time. He was punctual and professional. The cleaning was done on the scheduled day as promised and with quality. I am very happy with the job as done and recommend this company. read more