Hospitality is a lot about how you treat your customers. Its the energy, the manners, the vibe, the…read morehuman connection. Sad to say, after being loyal customers, this place turned us off tonight permanently.
I placed a large anniversary dinner order by phone, including tahdig ($12). During the call, I specifically asked if the rice came with tomato and onion and was told no it comes with the tahdig that I ordered. So yes it comes with the order. I was also asked whether I wanted the gheymeh on top or on the side of the tahdig. I chose on the side.
When I got home, the order didn't match what was discussed:
The tahdig wasn't traditional rice tahdig like me or my wife have had countless times. It was more like this brownish, sheet-like, crumble with a few flecks of rice on the crumble, but not crispy. Not Persian tahdig.
The gheymeh was missing entirely, despite being discussed on the call.
The tomato and onion that I was told were included were not there.
The fesenjan had only a few pieces of chicken. The ghormeh sabzi was okay, but pretty underwhelming in flavor.
I called politely to clarify about the missing tahdig (for next time) and was told someone would call me back. No one did. When I called again an hour later, the same person who took my original order responded in a dismissive and accusatory tone, unilaterally escalating her tone and voice immediately, almost angrily accusing me of daring to call, and told me that the tahdig does not come with gheymeh, and tomato and onion aren't included either. (This is the opposite of what I was told when ordering). She repeatedly interrupted me, talking over me, instead of listening or trying to resolve the issue.
We've been coming here since moving from Southern California a few years ago, whenever we felt homesick and wanted some Persian food. The food has always been....OK....nothing like Persian restaurants in Toronto or Southern California, but we continued ordering out of nostalgia and lack of other options.
However, this experience today, incorrect information, missing items, no follow-up, and then, the way the situation was handled was our final turn off.
Disappointing, especially for what was meant to be a special occasion.
We won't be returning, nor will our visiting Persian family or friends.
