We purchased all our new window covering from the Shade Store after a remodel in in late 2022. We were over all pleased, we had a few hiccups with installation and measurements but they were eventually handled. Last week our blind (photo below) some how became tangled and is jacked up. They did schedule an appointment but it's not for 3 weeks so we have this situation. This window is located at the front of our with everyone who walks by can see directly into our whole house. As I stated before we like all of our window treatments but not super happy about the delay in repairing the blind. read more

The Shade Store - Shades & Blinds Near Me - Costa Mesa, California

Scheduled a professional measurement today between 1 and 3 pm. No one showed. No one called. Nothing. I assumed the customer service would be excellent considering their high prices. Nope. read more

OUTSTANDING SERVICE AND PRODUCTS!! Don't go anywhere else for your window needs. From the minute you walk in the door you are greeted with a smile and a very helpful team member. I want to thank Harry for all he did helping me with my shades and making sure everything was perfect. Jimmy was my installer and he arrived on time and did an AWSOME job. Harry and Jimmy went beyond my expectations, and The Shade Store has the best warranty of any company I have ever dealt with. Thank you again Harry and Jimmy for all you did. I will never shop anywhere else. Carol W. read more

Would recommend another company for your window covering needs. Ordered the shades on February 8th, 2024, with an installation date of March 23rd, 2024. The installer arrived on time on March 23rd, 2024. He was friendly and nice but seemed to be in a hurry to leave. While installing the first shade, he noticed the measurements were incorrect. I asked why he would install the mounting brackets if he knew the measurements were wrong. He said he would notify customer service and rectify the problem. While observing the installer, I noticed him dragging his ladder across my floors and accidentally dropping a couple of small items from the top of his ladder onto the unprotected floor. Additionally, one of the shades accidentally slid against the wall before he could catch it, leaving a small mark. After the installer finished, he left before I could really say anything. Upon inspecting his work, I noticed several areas of drywall damage, paint scuffs, pencil markings on the wall of my 3-month-old newly painted walls, incorrectly installed and damaged hardware, and another set of blinds that were incorrectly measured. I notified The Shade Store within an hour of the installer leaving. They requested photos, which I provided. I was then put in contact with their Client Experience Manager, Mariza Coyt. I was informed that the next available window measurement was Thursday, April 23rd. I was quite upset that I would have to wait another month for my windows to be re-measured and another two months or so for the corrected shades to be installed. I requested that the matter be escalated, and Client Service Lead, Davon Roach, contacted me a day later. I explained the situation, and he agreed that my experience did not meet The Shade Store's standards and apologized. We discussed the options and timeframe for resolving the situation. We agreed that The Shade Store would remeasure the shades, correct/replace brackets and chains throughout the home to address damage and operational issues, ensure proper use of anchors/screws, and perform patching and painting throughout the home related to the original installation. The only point of disagreement was who would provide the paint touch-up. I offered to provide the manufacturer and paint information so The Shade Store could order, pay for, and pick up the paint. However, Davon informed me that I would need to purchase the paint myself, and they would consider reimbursing me later. In my experience working with various vendors over many years, I have never been expected to pay upfront for repairs to damage they caused or asked victims of property damage to front the cost and maybe they'll get reimbursed. I refuse to pay upfront for repairs in the hope of being reimbursed. I am currently waiting for Davon's response regarding my suggestion of having a licensed contractor repair the damage to restore my property to its original state. This entire process has been time-consuming, and it seems The Shade Store is reluctant to take full responsibility for the situation and correct it properly and within an efficient timeframe. When choosing a window treatment provider, prioritize companies with a strong commitment to customer service. Look for one that stands behind its products and services, promptly rectifies mistakes at their own expense, and minimizes inconvenience to the customer. Unfortunately, The Shade Store fell short in these areas. Photos are only some of the concerns. read more

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I just completed our order for drapes, solar shades and privacy shades for our mid century modern home. The service at the Costa Mesa/Hyland location was outstanding. Susan and Cindy were both a pleasure to work with and had great recommendations for our unique needs. I felt like they were vested in my project and wanted it to be as successful as we do. And of course the company is known for their high quality product and installation services and guarantee their work. I would highly recommend them. So happy we were referred to them - that is why I decided to write a review! read more

I wasn't sure what kind of window coverings I wanted for our newly remodeled bathroom (we have Hunter Douglas blinds, wood blinds and shutters and drapes but had never bought shades). I am THRILLED with my new shades and I am thoroughly impressed with the customer service I received. Adam Medart my salesperson was awesome! Mo the meticulous installer was amazing. Good service seems to be on the endangered list these days but the Shade Store seems to take it very seriously. Shout out to Jim Sauter as well for the help! read more

The Shade Store - Shades & Blinds Near Me - Costa Mesa, California

Our experience at the Shade Store was amazing! Design consultant Dianna is very knowledgeable about the smallest of details. We had so many questions and she was so patient and professional with us!. I am so glad I trusted her professional advice about the style and materials we chose. She helped us find the perfect treatments that fit our budget! Words cannot describe how grateful I am to Dianna for the time she took to ensure every step of our project went smoothly. Having all of our window treatments uniquely custom designed has transformed the entire look of our home! Thanks to the Shade Store and your top notch designer Dianna! read more

This has been one of the worst experiences I've ever dealt with. The person that ordered my blinds ordered the incorrect blinds and thus shipped the incorrect materials. Due to this error, they then had to re-order new blinds and set a new install date and I was expected to wait another 2-3 weeks on top of the 1+ month I had already waited. If I'm paying top dollar for professional blinds, I need them done within a reasonable time frame and executed correctly the first time. To add insult to injury, the customer service rep offered me a in-store rebate for the two incorrect blinds they sent me. I will never do business with this company again. read more

I recently ordered window treatments for my client and was extremely grateful for the hospitable and well seasoned team that helped me out. Harry and Jacki are by far the best I have worked with. I highly recommend them, and I am so happy look forward to my next project with Harry and Jacki! read more

Recently purchased fabric shades for our remodeled home and worked with Cindy at the Costa Mesa store. What a pleasure! She was incredibly helpful in choosing the proper materials, scheduling everything, and responding quickly to each and every question. Highly recommend both Cindy and The Shade Store - worth every penny! read more

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RE: Cindy Hillary THE SHADE STORE South Coast Collection 3323-E1 Hyland Ave Costa Mesa, CA 9262 I am writing to express my deep gratitude for the outstanding work that The Shade Store performed on the drapery installation in my home. From the very beginning, I knew that I had made the right choice by choosing The Shade Store! The main office kept me posted on my shipment, and the arrival time of the installers. The attention to detail and level of professionalism that your team displayed was truly impressive. The colors and patterns of the fabric were perfectly matched to my home's decor and the rod and rings of the workmanship was flawless. And most of all, I have to thank our sales person Cindy, who was so patient and so knowledgeable about the product and my choices she presented. I also appreciated the time and effort that was taken to ensure that the draperies were hung correctly with mathematical precision and that they operated smoothly by the installing team. They were very friendly and professional, and even wore booties in the house and cleaned up everything. I would like to Cindy at The Shade Store and installing team for the outstanding job that you did on my draperies. I am completely satisfied with the final result; the final product exceeded my expectations and will not hesitate to recommend your company to others. Steve & Johanna Wasserman read more

Working with Nancy at The Shade Store was amazing! She listened to all the ideas we had and gave great feedback. After showing us options and helping us narrow down the possibilities we were able to make our final decisions. Everything turned out looking amazing. Just a few weeks after our shades were installed our dog Burt knocked one our shades down and The Shade Store sent a Service pro right away. We were impressed by that customer service. We'll be recommending the shade store and will be returning for more shades. Thanks again Nancy! read more

We were in the process of remodeling our first home and completely new to the idea window coverings. My wife and I walked in to The Shade Store and we were both greeted by friendly representatives. With just a few questions they could tell we needed help. I'm not kidding the rep - a lady named Nancy - was so patient and informed and really helped us understand the options based on just a few photos we brought along. The displays are so helpful and there are samples of everything not to mention a cool interactive website. Nancy walked us through the whole process helping with every step. The Shade Store does the measurements and installs everything too! With the guidance we got our window treatments are gorgeous - we could not have done this on our own. read more

Cindy was extremely helpful during the whole process. We had a great experience and we love our shades. Pricey but great quality, worth it in the long run for sure. read more

We are VERY happy with the Shade Store! The quality of product is excellent and exceeded our expectations, but the customer service phenomenal! We first met with Cindy in the early stages of our kitchen remodel so we weren't exactly sure what we wanted. Cindy was very patient, professional and helpful throughout our decision-making process, which included many questions and a few different quotes. When we were ready for the install, we were able to schedule ourselves through their website-and reschedule when a conflict came up just as easily. The installation technician was equally as professional and very efficient. The shades are so well made, they filter out sun and heat but still allow you to see out. During our recent historic heat wave, the kitchen has been at least 10 degrees cooler with the shades. Worth every penny! One last comment-after we had the shades for a little over a month, we realized we wanted the chain loop on the opposite side for two of the shades (it was our mistake-not the Shade Store). I contacted Cindy for help. She opened a "post-sales case" and a couple days later I received an email to schedule an appointment -at no charge- with the technician. Logan and Steven were outstanding. Again, very professional and efficient. They were very careful removing the shades, switching the loop and making the necessary adjustments. Just as the original installation tech, they wore shoe covers, they were extremely careful not to scratch or damage the walls, windows, etc, their ladders and tools were spotless, and they didn't leave a speck of dirt or dust behind. I've never been so happy with a purchase or a company! read more

One of the worst experiences I've had with a company. 1. Shades delivered to wrong house 2. Material of some of the shades were wrong 3. All black chains were chipped 4. Measurements were inconsistent and wrong causing some of the gaps to be more than double the threshold I was told I understand that things can be done wrong and people make mistakes but to not follow through and make things right after I called in numerous times and still don't have a resolution is unacceptable. Especially when the sales lady dianna told me the customer service and follow up was excellent which is why I paid higher prices. She tried blaming it on the windows which I measured myself numerous times. Their own installer told me the shades were done wrong and would be replaced quickly. It's almost a month now and nothing has been done. The fourth or fifth time I called they said I would get a call back with resolution and compensation and again no call. I've given this company numerous chances to make things right but it's like pulling teeth. They never call back as promised and their organization seems non existent read more

Another great job by The Shade Store !! Don't go anywhere else for your windows. Thank you again Diana for all your help. Willie was on time and was so professional, courteous and installed my shades so quickly it was amazing. Plus he took such great care in my home. Thank you Willie for doing such an amazing job. I will never go anywhere else for my window shades or blinds. Carol W. read more

Harry at the Shade Store helped transform our house into a home. After purchasing our new home one of the first items we needed to purchase for privacy and peace of mind were new shades and curtains. Harry helped us pick out, plan, design and install curtains and shades that we love for our master bedroom, nursery and laundry room. He was with us from start to finish, making sure all the measurements were correct, that the guys got to our house on time, no detail was too small or over looked. I am incredibly happy and blessed to have had the ability to work with Harry in purchasing our shades and highly recommend him and the store to anyone looking to purchase new shades or curtains for their residence. read more

Our experience with The Shade Store was fantastic from beginning to end. We dropped in, and Cindy Hillary gave us expert advice, provided us samples, and guided us through the entire process. The windows measurer and the installation team were all professional and efficient. We love our new shades, and are grateful for their high quality! read more

Really high quality shades in many timeless neutral colors/textures. Customer service was wonderful. Sheva helped us at the store and she was amazing! She is super responsive and is very personable. She helped us navigate their huge array of options to narrow down the selections based on our functional needs and aesthetic preferences. I highly recommend Sheva. 5 star service! read more

I was in a serious jam for shades for my house! I made one single phone call to The Shade Store, and spoke with Judy Henry. Within 30 minutes I had shades on order with a delivery and installation date. I was complete flabbergasted at how quick and efficient their processes are. The shades came as promised and are being installed TODAY! What a solution to a very common problem. I truly recommend the shade store. Judy Henry 800-754-1455 read more

Second order from Shade Store. Thousands of dollars later, the sales person failed in numerous ways. The outcome was that half of the order has to be remade for installation. This was after numerous errors on the order that I could detect at home. The install and measurement personnel were good on both orders. The sales person, Amy, was a total fail. They had an opportunity to comp a small matter and offered nothing. I will no use them again and I suggest you look further. This is a big franchise and your order won't be given much serious consideration. read more

My wife and I were fortunate to find a newly constructed home and we closed escrow in February 2022. This is likely going to be our final home purchase so we wanted to make it look nice. We ordered custom flooring and other upgrades from the builder but wanted to top it off with some nice window coverings. We happen to come across The Shade Store in Costa Mesa. Lisa at the store was very cordial and patient with us, showed us a large selection of swatches and designs to choose from, but without any pressure to make a purchase. A few months later, after we settled into our new home, we made an appointment to see Lisa again. She helped us select the final designs and made suggestions on how to lower the costs because I expressed a bit of concern about the pricing. The window coverings were installed a few weeks after the order was placed. The installer did a very professional job. When he opened the boxes and laid out all the hardware on the floor, you could see how solid and substantial each piece was, which gave me a better understanding their pricing, which was not cheap by the way. They use superior quality hardware, not what you would find at a place like Ikea. You get what you pay for. Our windows look great and well worth the money we paid. I have posted a couple of pictures. Thank you Lisa. read more

The Shade Store - Shades & Blinds Near Me - Costa Mesa, California

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It has been almost a week since I issued my first complaint and still my part has not arrived. They say it is coming but my FedEx tracker says only the label has been created. I also got an email saying that I would be changed to get it fixed. Just an overall poor customer experience around issue resolution. I came back home and the part was finally at my poor step. The rep gave me the WRONG tracking number. Then I opened the box and I also asked for the missing screws to the tension mount and they sent me the wrong parts!!! Good Grief. I sent all the wrong communications to the rep Zach. Issue resolution is definitely messed up not to mention the quality control!!! What would the original founders say?! Issue still unresolved and we are going on a week. This is turning into a blog as things continue to go WRONG!! Stay tuned for the Customer Experience Nightmare from the Shade Store! The Nightmare continues. Today the installers finally came over only for them to tell me that I was sent the wrong size chain for my window. This is HOPELESS!!! This is so pathetic that I wonder how they can stay in business!! Good Grief!!!! Finally after THREE weeks my bathroom shade has the correct part and it is now working. Too much grief for poor quality control. read more

I can't recommend The Shade Store more highly. I've been a repeat customer with Nancy Montgomery as my design consultant and she makes the magic. From providing swatches, to helping with choices that are perfect for the environment, and following through to make sure any issues are solved, she never fails to impress. The result is always beautiful. The measure and install teams are also wonderful - on time, polite, careful, and always with a "can do" attitude. They get it done. The Shade Store and Nancy mean an excellent product and customer service. A winning combination! read more

Had the shade store install blinds at our new construction home like 3 years ago - they work and look great , but that's not why I am writing this review They have the absolute best service department A simple phone call (no wait time) to replace a broken remote , and it is shipped to your home next week . Had some trouble programming it , no problem - a service person visited within a few days and fixed it. Very professional courteous and on time. And didn't charge us a penny. Even if they are not the cheapest, if you are looking for a top notch product and the best at home service (bar none) , worth giving them a chance. read more

Christina Noe puts the "P" in professional! I am in the midst of an ongoing project .Christina has answered every question thoughtfully and promptly. From what I have seen and experienced I can say that the entire store is very competent and the taste level is high. You will be in good hands. read more

The Shade Store was amazing! We love their fabric selection, purchasing is easy, and so is installation. We worked with Christa and she made the process seamless. We will definitely be back when we remodel the rest of our house. read more

We were so happy with our purchase from the shade store and we highly recommend them! We originally got quotes from Costco and 3 day blinds because we thought they would be the cheapest and decent quality. Then we saw our friends shades and they said they went to the shade store. We went in for a quote, never in 1 million years thinking we could afford them. Amazingly, they came in right in line with Costco and 3 day blinds, if not cheaper! And the quality and the service was so much better. I highly encourage anybody who is looking for shades to try the shade store. You will be amazed with the service you get and the quality and the price. Our sales lady, cindy Hillary, was so friendly and helpful and knowledgeable. The technicians that came to our house to install the shades, Logan and Anouar, were so friendly and nice and explained everything to us. I could not have been happier with the entire process. I absolutely give this company 5 glowing stars!!!! read more

Had an outstanding experience with Shade Store, from start to end and couldn't recommend more for your shades! We met Lisa in their Costa Mesa store - she was knowledgeable, patient, very easy to work with and we thoroughly enjoyed our interactions with her. We met Seyed for the measurements and the install which went seamlessly and in a very professional manner. 6 weeks in total from project start to installation: this company rocks and we look forward for possible future projects! read more

Stopped by and loved the whole set up!loved that you could take samples home,loved the customer service, love the website and the selection, I love that it's made in America! Kym George was a fantastic associate. So you really do get what you pay for here. Unfortunately I could not spend double what it would cost me at other places so I went with somebody else. If price is not a concern and customer service is give them a try. read more

Blinds are poorly made!!! If you purchase motorized shades go with another company. Their technology and product is garbage. I purchased several motorized solar shades several months ago and have had ongoing problems since. The motors squeak and now our blinds hit the ground and keep on rolling out. The process to get them repaired is anything but streamlined. You have to call, send emails, send pics, send videos, etc etc. Then you have to wait for them to ship you parts and then wait for a technician to call you and schedule. The whole process takes about a month and is incredibly convoluted. Look elsewhere for your shades. read more

Before ordering from the Shade Store, we obtained several quotes from window covering vendors we found online, Yelp, and through Costco. However, with each quote, we were dismayed that the price for materials and installation were higher than we anticipated in our budget. When we found the Shade Store, we found their online site very helpful, with clear self-install instructions, including how to measure, swatch selections, and installation. Although my wife was hesitant for me to do the actual installation since she was familiar with my "handyman skills", I assured her that this was something I could do - and we would be saving money. After receiving numerous swatch samples and friendly follow up emails from Kym, we (including the "boss") were sold to give them a try. After measuring (and re-measuring three more times to be sure . . . ), we submitted our order through their online order form. I was pleasantly surprised at how easy the whole ordering process was: from the numerous options available that were presented with accompanying pop-up explanations for each (especially for someone like me who didn't know the difference between "Roman shades" "roller shades" or blinds), to showing examples of the various patterns, designs, and solar transparencies. After a few short weeks, our shades finally arrived! Even though we had an idea of what the shades would look like from the swatch samples, seeing the actual shades surpassed our expectations. The quality of materials used in the construction were apparent. The installation process itself too was easier than expected (even for me) and the finished project scored me some major points with the wife! Thank you to Kym and everyone at The Shade Store for a great experience! We will definitely be using The Shade Store for our remaining window coverings in the future! read more

I looked for about a year for new shades. My new solar shades got installed yesterday, and I am thrilled with the shade store. From the customer service to the installation Guy this is a A+ team. I ordered the charcoal grey, and I can still see my view (which was really important to me). The sun is totally blocked out when I want it to be. Love them!!! read more

We contacted 3 companies for our roller shades, and are very happy we selected The Shade Store. First, we love that they have a showroom where you can actually see all the different product options and materials, and a physical presence also assured us that we could just "go to the Store" in the event we ever needed anything. From the first time we stepped into the showroom until the installation was completed, we were delighted with the exquisite high quality standards and personalized approach that The Shade Store provides. And of course, we are also so very thrilled about how the product looks inside and out, and how it functions. It's exactly what we wanted! Many thanks to Cindy Hillary, whose gracious attentiveness and patient engagement with us helped make this not just a purchase, but a totally pleasurable experience! read more

Lisa from The Shade Store was extremely helpful, solid communication from the minute we spoke and they have great prices compared to their competition. The product arrived in less than 3 weeks and installed in 20 minutes for three windows in our guest house. They look clean and professional in our newly remodeled home in Costa Mesa. Thank you Lisa and The Shade Store. I suggest you go to their showroom before selecting your colors and material, they have lots of options and it can be overwhelming until you see it in person :) read more

I am a designer and recently worked with the Shade Store on a project that required custom drapery. Kym was amazing and worked first hand with my client to help figure out the exact size needed to order. The whole process was seamless and went perfectly. The color of the drapery is beautiful and very close to how it looks online. The quality of the fabric is amazing! I am looking forward with working with Kym again! read more

The Shade Store - Pinch Pleat Custom Drapery. - Shades & Blinds Near Me - Costa Mesa, California

I am giving this low rating because of Nancy Montgomery at the Costa Mesa store. I walked in and Lisa was very helpful and gave me some helpful information. She told me to look around and that the swatches were in the drawer. I told Lisa I had 3 to 4 weeks before my downstairs remodel would be done. As I was look through the drawers to get an idea of how the fabrics actually looke,d, Nancy starts yelling and telling me I needed someone with me while at the drawers. AS IF I was going to steal those swatches or I couldn't afford them. Lisa comes over to help me and gives me more ideas. I told I just wanted to look to get an idea of what the different linens looked. She gives me a sample and as I continued to look as I was getting all the windows done, Nancy starts to yell again. "Can I help you" hinting to get away from the drawers. I had enough of Nancy and yelled at her and told her not to offend customers. She tells me her boss are only THE OWNERS. read more

I've owned various properties in Orange County, and to that, I have worked with a few places ordering custom window coverings, and this is really the best place I've worked with regarding options. Visit the showroom in Costa Mesa at SoCo, because it really gives you a sense of how wonderful the options are- Shannon was super to work with- very customer service oriented, and knowledgeable. Great follow-up, and awesome installers as well (EIS-Experienced Installation Service). I absolutely love the modern look of the shades- I opted for privacy shades in the front of my house, with blackout style shades for the bedrooms and love the results! read more

The Shade Store - Shades & Blinds Near Me - Costa Mesa, California

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We purchased roller shades from The Shade Store to our new house. The quality of the shades is great, no flimsy plastic parts. We worked with Abdol and we got excellent customer service from our first visit to the showroom, to the ordering and measuring, through the installation and later the replacement of several shades, the product and the service have exceeded our expectations! We will also recommend paying the small fee to have RST Installations measure in advance - everything fits just right. Thank you to The Shade Store and RST Installations!! read more