BOTTOM LNE:: Apparently, in THIS economy, decision makers for this retailer think lackluster…read moreattention to customers and awkward store access is a good idea. We wondered how they came to that conclusion as we walked out of Mattress Gallery and took our checkbook to visit their competitors. I'm more inclined to ignore the one star worthy vendor rather than invest the time to write a review. But when something is bad enough that I feel compelled to give other Yeeps a "heads up", it becomes worth the time to do the review. So here goes. HERE'S THE WAY TO ALIENATE POTENTIAL BUYERS IF YOU'RE RUNNING A MATTRESS STORE: Just follow the Mattress Gallery's step by step example: 1. Toss a couple of box springs on the pavement outside the store and stand a mattress crumpled on it's side between a bike rack and the building. This will set the customers' first impression and make them wonder how the rest of the inventory gets treated. 2. Make sure there are so many reclining chairs right inside the front door as to present an obstacle course, both physically and visually, to customers coming in. 3. Follow that up by having the mattress inventory so tightly spaced that it creates a sense of "stay away" rather than "come try me out". 4. Make sure the single sales person doesn't acknowledge arriving customers with "Thanks for coming in - I'll be with you in a moment", but simply ignores them while he places a couple of phone calls. 5. Make sure you do not have names of mattress styles or features easily labeled for customers to look at so they can sort out for themselves what might be in their interest category as they wander about waiting on the single sales person. 6. When the sales person eventually "catches up" with the buying customers, be sure he is overly familiar "Hi kids! Whatareya lookin' for?" 7. When another customer arrives, make sure the sales person simply walks away from the potential buyers. No "excuse me a moment,..." but simply walks away and then engages in an extended conversation about a mattress the other guy's wife looked at last week. Leaving the previous customers "stranded". 8. When the "stranded" customers say to each other "We're done here" and head for the exit, send the sales person right behind them to ask "So how'd it go? See anything that would work for ya?" (Seriously.) Then you'll be sure to have your potential customers spend their money with your competitors, at places like Mattress Factory and Bed Mart where they'll get good quality customer care from well informed sales staff as well as easy access to well organized and maintained showrooms.

Once they get your money they they absolutely do not care about you any longer. I spent $2,000 on a…read moreTempurPedic mattress, it has collapsed in the center, I went back to talk to them four times for warranty help. The last time I was in there Crystal the saleswoman at Wilson's, got up from the table when we were talking and said I have a customer, I have to go. My advice to you do not buy here.

Such a cute little store with a variety of local gifts! I didn't catch the name of the lady working…read morethere (I believe she is the owner of the store the way we were conversing) but she was so friendly and passionate about her business! I had no intention of making any purchases and just wanted to take a look around, but as I got talking with her I just had to buy something! We were looking at some of the jewelry that one of the locals sells in her shop, and she was describing all of the different stones and their purposes... I forgot the name of the bracelet I ended up purchasing, but it had to do with career path. I have recently been thinking about a new career opportunity so I thought it seemed fitting! Lovely shop and a friendly face! Knows her stuff and can answer any question about any of the products!

Visiting family in town, I was hoping to find a great stash of gifts made by local artists. Lotus…read moreMoon did not disappoint. Jewelry, scarves, even a coaster made by a local middle schooler! I met a sweet, sleepy shop dog, and had a fun time browsing the racks of funky clothes. What a welcoming shop with nice folks running the place. Don't wait until you get to the airport, do everyone a favor and buy the real deal souvenirs at Lotus Moon

Such a cute place and loved chatting with Ellen! I'm trying face oil for the first time and also…read moreexcited to try the mushroom cacao milk creamer.

Poor record keeping. If you purchase a gift certificate don't save it for a rainy day or they may…read moredecide not to honor it....My friend was embarrassed in front of her young daughter when they told her that the gift certificate I gifted her had already been used (which it certainly hadnt as it sat in a sealed envelope in a drawer in my house until gifted.) Owner will offer insincere apologies for the "inconvenience" but won't bother to research or make things right. There are really cool things in there...maybe go for inspiration but purchase elsewhere where there is an actual return policy.

Deni the lovely salesperson with beautiful eyes went above and beyond to help me find the perfect…read moresweatshirt for my daughter in law. She even went downstairs to see if there might be a small.. AND She found one!!! Thank you Deni

Great shop for nice quality gift merchandise. They had the best designs for T-shirts and…read moresweatshirts. The prices were better than I thought they were going to be for the quality. The sales associates were very friendly and helpful. Happy with my finds.

We wanted a very specific piece of furniture in the mission style using quarter sawn oak with a…read moredarker finish to match our other furniture. The team at MTOW delivered a piece with custom touches to make this piece fit perfectly into our decor and needs. We will definitely use them for any future needs.

Bosco Boxes are well built, secure, and beautifully designed. You will be extremely pleased with…read morethe quality and craftsmanship!

Tony and Tina, T & T Christmas Trees, offer a wonderful variety of trees of all sizes and shapes…read more A portion of the proceeds go the needy children at J Bar J in the Bend community. You can be assured that you not only get a beautiful fresh Christmas tree for the holiday season, but you also will be helping local people benefit from your purchase. Bob H.

Let's see. Pulled up shopped bought a nice tree. Owner very helpful and let us take our time.read more

I am in the middle of a full kitchen remodel and spent months researching cabinets, countertops,…read moreand suppliers. I received quotes from both Home Depot and Lowe's and was honestly shocked by how expensive they were for what felt like average quality. Finding Blue Mountain Cabinets was a huge relief. Joel and Julie Cohen are local business owners who are extremely knowledgeable, transparent, and professional. They worked with me to stay within my budget without sacrificing quality. The cabinets they provided are solid wood, beautifully made, and come with a lifetime warranty--something I found surprisingly rare during my search. By contrast, I was quoted nearly three times the price elsewhere for cabinets that were not solid wood and only carried a one-year warranty. As a consumer who did extensive research, that difference mattered. If you are remodeling and want honest guidance, real quality, and long-term value, I highly recommend Blue Mountain Cabinets. Do your homework--details like materials and warranties truly matter.