I had an awful experience with the sewing center! TERRIBLE. I walked into the store the day bliss set my appointment to get my wedding dress taken in, which was Wednesday, March 30, 2016. (The sewing center had my dress. Bliss sends it straight to them, so I had to go there to get my dress). I walked in, I wasn't greeted. The lady just immediately asked me "what is your name" so I told her, and I said I'm here to get my wedding dress altered from Bliss Bridal. They got my dress out, I put it on, and then stepped out for her to pin me. She was SO not worried about taking her time or making me feel comfortable. She pinned each side seam in about 2 inches..it took her 5 about minutes and then she slapped some (too big) bra cups in the dress and said "okay take it off". I still needed the straps taken up, the length, and the front area was still very loose. Also! The bustle was never mentioned. So, I changed and met her out front to make another appointment to try on what they were going to fix. First, she made me pay in advance of work I hadn't even seen! I did not like that. Then she asked when my wedding date was, I told her it was May 20, 2016 --she wrote down on her calendar to be COMPLETELY finished with the dress--the day I was going to pick it up on May 12, 2016. She then told me to come back in 2 weeks for another fitting. She specifically asked me Wednesday or Thursday which would be May 13th or 14th. I chose Thursday May 14th. She asked "what time" I said 9am and she said "no no no no I don't do mornings" so I said okay well 12:30? She okay-ed the time, and I left with a bad gut feeling leaving my dress there. But I was going to just pray about it and give them a chance because if bliss uses them, I figured they must be good at what they do...
So two weeks had past, I went back for my "second fitting" and brought my soon to be mother in law with me. THANK GOODNESS I had a witness. Once again, no greeting. Just what's your name? I told her, she gave me a strange look and asked what color my dress was!! We said "it's white. It's a wedding dress." She fumbled through racks of clothes and finally found it and immediately starts almost yelling at us. "no no no May 12th!!" I said no ma'am, I was supposed to come back today to try on what work you've done so far. She unzips the bag and ZERO work had been done on my dress..the pins were still in it. I was shocked and yet happy because I knew I was just going to ask for my dress and leave. My soon to be mother in law wanted to try to talk and make sense of the situation and all the lady could respond with was -yelling- "no no no May 12th. Sometimes I say come back in 2 weeks, sometimes I say 6." Well I can promise you, if she would have said come back 8 DAYS before my wedding day the first appointment, I wouldn't have left my dress there in the first place. This lady wasn't trying to make me feel comfortable, no apologies, no "we are both wrong, lets try to make this right.." NOTHING. I was just stunned. (I am a healthcare professional, and if I were to treat a patient the way I was treated here, I wouldn't have a job, and I would probably be sued!!) she wouldn't even listen to reason with us that she was wrong because if I had waited until May 12th "when she said I was supposed to come back" they would have had 8 days to finish the rest of the ENTIRE dress. It wasn't going to happen!! It wouldn't have been possible. She was wrong and wouldn't budge. All she did was scream "may 12th" at us. I finally just asked for my dress. She "asked" me if I wanted a refund and I said yes ma'am I would. She then rudely said "well I'm keeping $50 for the fitting." I didn't even care at this point. I just wanted to take my dress somewhere else!
I found a very sweet, reliable lady to fix my dress in a rush. She took out the pins the sewing center had in it to start over..and she didn't even pin the side seam like the sewing center was going to!! I was told if they had done that it would have RUINED my entire (all lace) dress!!!! I almost started crying I was so happy the sewing center didn't touch it!! I called bliss and told them the whole story. I really hope and pray they do not continue to use the sewing center for their brides. They do such a wonderful job and always kept in contact with me about my dress for some AWFUL alterations place to bring their business down. I'm sure the sewing center didn't even care about losing my business, and that's fine. I just want to write a review to maybe help future brides not go through the same experience I went through with them. read more