DO NOT TAKE A FORMAL DRESS. I brought in a dress for a…read moreformal event and they did not hem where my dress was pinned. They made it ridiculously short. The problem is that the nice lady pinning the garment is not the one doing the alterations so it gets lost in translation. I would only use them for simple items. They have huge volume and can't keep up.

I'd give zero if I could ! This was the worst experience EVER!!! Took a dress in just to have it…read moretightened in the waist, they ruined the entire dress! Took it back so they could fix it and it was even worse! The owner was rude and uncaring! Do NOT use this business!

The best!!! The process was quick and easy, they marked and pinned exactly what I wanted to change…read moreabout it and it fit perfectly after they were finished!!! 10/10 will use them again and again!!

Gail is an angel. She got me in and fixed me up and took care of me like her own. I wish all…read moreexperiences were as great as the one with her. She is the mvp of wedding dresses.

Expert alterations and reasonable prices. Be sure to bring cash! Jon's does not accept checks or…read morecredit cards. The good news is that keeps prices down.

I had a great experience here. I wanted a dress modified for breastfeeding and they were able to…read morework with me and it turned out better than I could imagine.

The ladies here are soooo sweet! They are fast and GOOD at what they do. I got a bridesmaid dress…read morealtered and it only took less than a week to get back. The other bridesmaids went to David's Bridal, ended up spending WAY more money than I did and had all sorts of loose threads coming off their dresses and weird stains all over them. My dress was so well altered the difference in quality was incredibly obvious. I will always come back here for any and all altering!

I guess my retired alterations lady, Hao, spoiled me. Nothing compares to her alterations but,…read moreshe's retired so I thought I'd give this place a try. This place leaves me disappointed. The two pieces I had were fairly simple: one piece, the hem partially fell out so I asked them to repair that and the second piece was a satin blouse that only needed some minimal stitching. The stitching in the satin blouse fell out 2 days later. The hem, you can tell where the tension on the sewing machine was a little too tight and doesn't match the rest of the hem. The pricing is inexpensive but, you get what you pay for.

I took them 2 brand new polo Ralph Lauren polos never been washed. I wanted them dry cleaned. i got…read morethem back washed and smelling like old hotel and cigarettes. I had to throw shirts away. do not recommend.

After NUMEROUS attempts at asking them to simply line up seams on my jeans when creasing them, they…read morestill can't seem to do that, causing 3-4 different crease lines in my jeans. I finally went to speak with the manager Jacob Jones at the main plant location (98th St) to see how we could fix this issue. His response: "we do LOTS of jeans here, and I mean a lot. If you're not satisfied with how we do them, maybe we aren't the place for you to do business". Perfect. After several years of bringing all of my families clothes here, my accounts will all be cancelled. I'm sure this isn't how the owner would've wanted this handled. But....thanks for the advice Jacob. I will indeed cancel all of my accounts.

They damaged more of my shirts then they cleaned. One manager said he would give me credit, then…read morethe other one said no. Even when I showed where, when & how much I paid for the expensive shirts they would not cover the damage they did! The employees only had smart ass remarks to say to my back as I walked out for the last time. This is the worst customer service I've ever had in the laundry business!

Staff are simply polite & engaging from the second you walk through the door with your wrinkled,…read moresoiled essential fashion treasures! They offer current coupons available to ensure you are always receiving the absolute best deal! On point with returning items on point to your specifications & satisfaction! I was suffering from heart palpitations as my Ralph Lauren taffeta gown was accidentally placed in the washing machine by my well meaning child... I had an event I needed it for that day & when I called they said could steam it out & return to me in 2 hours!!! Still apprehensive & certain of the death of this beloved garment; I returned for pick up to my crimson jewel of a dress in pristine form!!! I cannot express enough gratitude for their positive attitude of service & their always impeccable results!!! This is my forever cleaners now!!!!

Our itemized bill was broken down as follows: Brown Jacket…read moreSleeves--$35.00 Brown pant waist in--$18.00 Hem (husband specified cuffs but she wrote hem)--$14.00 Suspender Button--$10.00 I went TO THE STORE with my husband, the suit, photographs of the original work, and the receipt. The woman with whom I had spoken on the phone previously came to the counter. She argued about the placement of the buttons and said she would fix the sleeves and the pants. I had already fixed the pants and told her she would not be doing any further alterations on this suit. I told her I wanted a refund on the pants and the sleeves. The waist was correct and I agreed to pay for the suspender buttons because two of the buttons were correct and she did supply all four buttons. She was obviously angry and still does not admit the work was sub-par but we were refunded $49.00-the price of the sleeves ($35) and the "hem" ($14). Again, I have seen beautiful work done by Jenny's on women's clothing. She did make right on the refund. It is a shame that it took such ado to get satisfaction from this company.

Fantastic service! I have used them multiple times and have always gotten what I went in for…read more Recently they got my jeans back to me in less than a day! Will continue to use them for any of my alteration needs.