This place is amazing!! I had the BEST experience there today. Amy was my wonderful beautiful nail…read moretech and she did a perfect incredible job. My sister in law recommended this place and very happy she did! Facts: when you first walk in the atmosphere is very relaxing, even though they were busy. (Great sign). I was warmly greeted by the sweet woman behind the register helping another guest. She helped me check in easily on their kiosk which took about a minute tops. I checked in as a full set, and she showed me to their nail polish area and guided me to their gel polish baskets. I expected to wait awhile! But about 5 minutes later, Amy came and told me she was ready for me! The service: Amy has clearly been doing nails a long time and has perfected her craft. After chatting with her I could also tell she has a real passion for her profession!! Next time she going to do some kitty designs on me! Am so excited for that! She says she does it all- powder dipped, designs you name it! She was SO FAST. Also I barely knew she was doing my nails. She has a very gentle touch and nothing hurt at any time ever. Contrary to other places I have been that really can drill down hard... you know what I am talking about ladies!! Overall this was THE MOST pleasant experience I have ever had getting my nails done. Pro Tip: They have a point system too for return clients - super nice!! I will post some more feedback on that when I can. Sorry yelpers- was selfishly enjoying my awesome experience! My appointment took an hour and cost $45 plus a $10 tip. I paid for the service with my credit card and tipped cash. Hands down ***** FIVE STARS and satisfied client. Will be returning again!! Thanks again Amy so much!

they said whoever I booked with was all booked out and then when they put me with whoever, she had…read morea real bad attitude problem & drilled my nails way too short instead of cutting them down and wouldn't fix the shape of my nails. I'm definitely switching to somebody else at Zen. One of my worst experiences so far and I've been coming here since I was 15 years old. I don't wanna switch my salon

best of the best nail salon in downtown,chattanooga! great…read moreenvironment and bery experienced nail technicians! good service-and prices! excellent service too! highly recommended!

Overall: after my pedicure, I felt refreshed and very relaxed. My feet feel clean, hydrated,…read morecomfortable and pretty! I will be coming back! Vibe: Walking in, it feels very chill and smells great! Decorate is pretty and relaxing. Service: very friendly and obliging. I was a walk-in as I found myself two hours to spare suddenly and in need of something pampering and relaxing. I'm also, an odd customer as I don't want polish but prefer to have my nails natural and buffed. They had no problem with doing that and the nail tech (I'm sorry his name has gone straight out of my head and I feel bad about that. I believe his name started with a Th...) didn't have a problem asking any questions along the way. Quality: my nail tech did a thorough job with my long forgotten feet and toenails and I'm very thankful.

Everyone was nice and professional! The service was fast! I'll definitely be returning! Jackie was…read moregreat!

My experience at this establishment was disappointing, to say the least (Brief synopsis of me:…read morecommunity-centered, kind, and neurodivergent). I only came in because I was looking for something quick. For starters, there were several times during my appointment where a staff member(s) would either 1) stand by the person doing my nails and talk to them specifically without acknowledging my presence and/or 2) stare at me from a distance with other staff members. Additionally, I noticed other customers staring at me as well. Nothing wrong with the stares perhaps; at the same time, there is a difference between looking at someone briefly and staring someone down. Again, I received "stares." All in all, I would say the "vibe" from a third person perspective (specifically, my perspective) was othering. The only reason I left a one star review is because the person who did my nails was excellent at doing their job. As someone who enjoys getting their nails done, I am very well versed in acrylic nails and what I like in them. So the person (Noah) was meticulous and patient. I enjoyed that. Additionally, I really love the finished product - I did not provide a picture because I want to make sure my words are acknowledged first and foremost. I would not recommend this business to anyone who is similar to my identity: Black, queer, neurodivergent, or (such as myself) ALL the above. Additionally, I would not recommend this establishment to individuals who are new to the world of acrylic nails. Suggestion (if you feel disappointed by this review and you're looking for someone to do your nails): invest in independent nail technicians! After this experience, I have realized that as an intentional kind of person, an independent nail technician may be the best way to go. I enjoy having conversation, and I believe independent nail technician's (depending on who you go to) may be able to provide that intentionality I am looking for.

Awesome place highly recommend very passionate about there customers and work Friendly atmosphere…read morebeen with them forever 25 years or more

Don't see any one else but Kim! She's so sweet and detailed…read more I came in last minute with an appointment and she didn't rush or give me attitude. My nails look amazing. Make an appointment with her now!

Meant to take a photo and post sooner. Love my nails. They are 3 days old at this point and I…read morehave been pretty busy banging them up. They were prefect when I left Utopia. Nails done by Jill. Builder gel & gel polish

To start, location is cute. They have some fish in the front, and all the colors in the books. I…read morewas brought right back and told to sit down with my daughter (she got the kids polish), I went in for a fill. The nail tech had to have been new or something, but from the start there was no how are you? How's your day going? Do you want anything to drink? (They offered it to the lady behind me, he chose to not offer me one for some reason), just no hospitality. He first started sanding off the old polish, which he burnt me with the drill multiple times. REMINDER I went in for a fill. Why did it take an hour plus to just finish the acrylic. He didn't even start the polish until 20 mins before I left. Which clearly shows the rush job. I told him I wanted the inspo EXACTLY (I even said I don't care about the price), he chose to cheap out and no use gems like the photo, and shitty painted on the moon, and two stars. Overall this place is trash. Don't go, the techs suck, they won't match the photo, and they'll burn tf out of your nail instead. And you can clearly see in the photos of my nails that he got glitter all over the other nails, he didn't take his time to do polish. See the photos of the close ups, don't give this place your money. I choose to go to the place since the reviews were older and maybe they got better.

Beautiful salon , quite and relaxing…read more Kim is the best , takes her time and her work last . Beautiful work !

Would only go here for a color change. Pedicure sucked, barely scraped, barely massaged, water was…read morecold. Says the offer complimentary drinks on their pamphlet , wasn't offered one and when I mentioned it they acted like they didn't know what I was talking about.

Mary did an awesome job on my gel nails. Explained the process and difference in dip. Just made…read moreanother appointment with her! I would highly recommend her!

Fabulous gel manicure! I was able to get my nails done quickly, even though I forgot to call and…read moremake an appointment. The nail tech that helped me was really friendly and suggested this cute fall color. Will definitely be back!

they always do an amazing job :). the ladies i see there always take their time with me and are…read moregenuine. everytime ive walked in they would make room for me, the ladies in my family love coming here.

They were nice really clean place and prices are good. They nicked my daughter a couple of times…read morewhere she bled and the nails weren't Exactly what she wanted but she liked them.