I've never attended a wedding where the security and valet staff, contracted by the venue, were allowed to serve themselves food before the guests. By the time the last few tables were called, much of the buffet had been depleted, and no venue staff made any effort to intervene. It was extremely unprofessional. read more

South El Monte location is beautiful and perfect my family and friends were stunned on how beautiful it was . The staff was amazing they took good care of us and our needs . Sandra treated us like family and made us feel so welcomed. 100% perfect thank you rustic chic read more

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Thank you so much for giving us the opportunity to celebrate at your venue.  Everything turned out beautiful for us.  All our guests raved at how beautiful the place was and how wonderful your bartenders were. The photobooth was exceptional and music was perfect. Every single staff member was professional and kind to us and to our guests. We really did get lucky having the rustic and chic to provide the venue and all its services. We didn't have to worry about getting any outside vendors because everything was accessible through this venue. The whole process was easy, stress free, and enjoyable. Thanks again for all your guidance and helping me put this beautiful dream to reality. We had a phenomenal night. #wedding #aboutdamtime #2024 read more

The Rustic & Chic - Thank you Johnny and staff for this customized entrance rental. Beautiful! - Party Equipment Rentals Near Me - South El Monte, California

Absolutely the best ! Everything was perfect and met every expectation of my dreams. I made the best choice and wouldn't doubt to recommend it to anyone. My family and guest were very happy with the attentiveness and willingness of the staff to support us every step of the journey. The bartender, food, DJ, decoration set the tone and atmosphere. A week later and all my family and friends can't stop talking about the event ! I'm glad I made the right choice and felt so comfortable being that I was enjoying the event and Rustic & Chick did their professional job without me having them to ask. I love it ! 10/10 all ! read more

Beautiful spacious venue. One stop shop for all your events needs. Great service from all the staff.

I recently had my daughter's Sweet Sixteen at Rustic & Chic Commerce location. The aesthetic of the venue match exactly what my daughter invision for her event. We did have a rough start but at the end everything came out beautifully. Props to Jovita and Leslie. read more

The Rustic & Chic - Inside the venue - Party Equipment Rentals Near Me - South El Monte, California

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great experience from beginning to end! Dylan was amazing and super helpful! the bartending team and the catering team were super awesome and professional! All of our guests raved about how beautiful everything looked! The outside space was a big hit! Thank you Rustic and Chic team for an unforgettable night! read more

We recently had my daughters baby shower here, and although it was a beautiful venue, there were a few shortfalls. We were lucky to take advantage of a deal that they had advertised for a limited time, but I feel like since we got a deal they did a half ass job and felt like they were trying to add more $$ to our package however they could. Communication was a problem a-lot of the time. We we're questioned about things over and over when we had already discussed particulars. When we arrived for our event we were really disappointed in the balloon "selfie wall" as they call it, looked nothing like it was supposed to. There were things missing for our desert table and that part was quickly fixed and was appreciated but again it was half done . We did get compliments on the beautiful grounds and dining area tables were nicely done, parking was good also for the venue. Would I book again or refer someone ? No sadly I wouldn't. The communication and the feeling we got through the whole process was not a customer friendly experience .During our venue time we were told that we had to leave an hour earlier than what was on our contract, and according to other reviews on here, it's something they commonly do. Again, communication is key. I feel like if a business is going to run a special rate, you should still get what's promised and not a half rushed job. Seems they only make stuff perfect when celebrities are doing events here. read more

The Rustic & Chic - This is the balloon wall we got. Halfway done and put up wrong. - Party Equipment Rentals Near Me - South El Monte, California

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My event was such a great success at the Commerce location. Where do I start? Planning, easy and everytime I had a question , they answered. Attend the pop ups because you meet your bartenders and you get to take advantage of offers only given there and they are such great add ons. The final meeting for the decor color and table setting went smooth. On the day of the event, they delivered, everything as promised. When I walked in at the time of doors open for my set up right before the event, they had completed their set up and we were greated with such joy and ease that it toned my stress down. To walk in and see everything in my contract set up as promised was such a relief after so much planning and stressing.my vendors were able to come in and set up just as planned. No delays, no interruptions. The party started and the bbq dinner was delicious,the bartenders were so joyful and the staff were just a happy bunch. It helped carry on the mood of everyone for the night. We had such a good time and we were able to enjoy the party without issues. Our guests were also happy with the food,decor and staff. Thanks again Rustic Chic team. read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

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although initial visit was pleasant everything after that lacked.... trying to get thru to speak to the owner who by the way is the only one to talk to does not EVER return phone calls... let me back it up... no one n i mean no one EVER answers the phone OR RETURNS phone calls... they give other avenues to "contact" them such as email n social media which AGAIN no return contact on their behalf! No ice to take your concerns up with because it's the owner that does all the consultations which you cannot get without n appointment... we had to go in person which on their voice message states no walk ins but we had to just to make n appt... so so disappointing n so unprofessional... As I stated earlier initial consultation the owner was a sweetheart but after no communication no follow ups n no returned phone calls etc... how can business be conducted if there is absolutely no way of reaching the owner unless she decides to respond.. only after sending $ visa zelle would we get a txt the $ was received but anything else no response! if I could taste a negative star I would... dye to unprofessionalism for their LACK of communication read more

UPDATE: they have blocked my tictock account from being able to see the profile because i simply commented how they are frauds!!!! Also reposting this review because multiple people have told me they can't see my first review! Don't book with the rustic chic This place is a complete disappointment! Do not book with them! I booked with them in January for my wedding for next year September 2024 ! & Sandra definitely did her job on selling the place a so called stress free wedding planning saying how so many things are included in the packages & how it's gonna be easy to get ahold of anyone when needed. Which all was a complete lie! I started to get promotions text about if you make extra payments things that were "supposedly included" were now an extra add on if you make a bigger payment for the month. I made my payments on time every month & out of the 5 payments i made i only got 2 updated invoices & till this day i still haven't received an invoice for my last payment i made! I made multiple calls to the office left messages text Sandra directly & never would i hear back or when i finally heard back it would be 3-6 days later via text. My wedding is under 100 people so i was simply inquiring with Sammy about being able to view the commerces location to see if it is something that would be fit for us to change locations & i was supposed to get a call from Sandra about viewing it & i of course didn't get a call! I text Sandra about the situation and 3 days later i got a text back from her telling me she switched my location!!!!! Not sure you could view it or calling me like i asked Just simply i changed it on your contact! I then went on to tell her that's not what i wanted and that again i wanted to view the location and of course nothing! I made another Payment talked to another person that had absolute no answers & got absolutely no where once again waited for another call back that i never got. At this point i still only have 2 updated invoices no phone calls back. my fiancé and i decided it was just time to part ways with this company. All though we understand that our wedding is a year away it's unprofessional of them to not return calls or messages . Don't claim a stress free event planning if all you do is stress your clients out & what makes it worse is I've spoke to others that Are having events with them and they confirmed the same thing they are just a lot more deep in to payments than i was! To back out! What sucks even more about this whole situation it truly did put a bad taste in my mouth that i don't even want a big celebration anymore i don't want to deal with another venue! So we aren't even going to plan our wedding now! But more than anything we're supposed to trust these people with the money we already gave them to do either florals or rent product from them for our future events, but they couldn't even simply answer a phone or a text so now I'm out of a couple thousand dollars that is hard earned & they get to run their business & only cater to the people with big followings! Such a disappointment! Save your time look else where don't fall for Sandra's charms! read more

The Rustic & Chic - Blocked - Party Equipment Rentals Near Me - South El Monte, California

After booking we try to get a hold of them for a month and they never respond, we try emails , IG DM , text messages, calls with voicemails. After all this they finally got back and it was too late. We cancel it. There very fast at taking the payment and send you a text but when it comes to getting back they don't do it. They claim there very busy and they can only respond to the number they have in the contract. This makes no sense what if l lost my phone and I'm using a different phone. We end up going with a different venue where l can reach them at any time if we have any questions or concerns. I don't recommend this place for there lack of communication and plus too many regulations. read more

Rustic rentals was amazing for my wedding, they were very communicative with me and responded very fast! I rented a desserts table that looked so beautiful and was a missing piece to my wedding thank you so much rustic rentals for the amazing experience read more

The Rustic & Chic - Dessert table - Party Equipment Rentals Near Me - South El Monte, California

Love everything Great service and didn't disappoint and lovely people I would definitely Get there service again .Thank you again for making my day special read more

The Rustic & Chic - Dessert table - Party Equipment Rentals Near Me - South El Monte, California

Attended an event at their commerce location and was very interested in their El Monte Location for my wedding. I had followed them on instagram and tried messaging them multiple times but always got ignored until I finally commented on a post that I finally got a response back. Kept trying to schedule an appointment to tour the location but every date I suggested I was told it was not possible or I was once again, ignored. Once I actually believed I would have an appointment scheduled they left me on opened and didn't message me back until a month later (but kept posting on instagram). They have terrible customer service and zero communication skills. I was warned about this with my friend who had booked with them prior but hoped my experience would be different since I was very interested in booking. I would highly suggest paying a bit more for a different venue who has better communication and manners. These people are just money hungry. read more

Renting this place is like a Horror movie . At first starts off perfect Wow you found the "PERFECT" Place Sandra is wonderful you found the best deal in town , WHAT she promises YOU is almost "TO GOOD TO BE TRUE" . We'll guess what it is to good to be true she first promised me this amazing place in the city of bell gardens . 15 days before the party she cancels and then says the Payment is non refundable that she has another venue in a industrial warehouse that I could have rented on Craigslist for $500 a night not $9000 a night . Save your self some trouble and look at all Sandra bad review and the SCAM ARTIST She really is . read more

Sandra is a complete scam. Paid her over $19k to get a nightmare wedding, please save yourself from a disappointment and take your hard earned money somewhere else. Sandra has no shame lying to your face selling you lies and fake promises, and cancel services a week prior to the event like no big deal. As soon as she has all your money she won't answer text, calls, nor emails. And in fact will go off on you accusing you of harassment when you demand answers. Never delivered the chairs for the reception lie to us up into the day of our wedding so our guest had to carry their chairs from the ceremony to the tables. Not to say we paid extra for the wooden chairs, got the cheap foldable chairs that I clearly stated did not want. Never got a refund for the rental chairs she didn't delivered- at that moment the money wasn't the issue it was the unprofessionalism of not coming through for what we paid for. The receipt shows we planned and made a deposit over a year prior to the event, a week before the even she texted my husband saying "she forgot to add the dance floor" unbelievable! We went crazy looking for a dance floor to rent nothing was was available. All Sandra wants it's your hard earn money with no hesitation will lie to your face. ** Be Aware***The location in bell gardens is on sale or rent, she's running away people demanding answers and their money back. **** Save yourself a disappointment! All I had the day of my wedding was tears and anger due to Sandra and bad business. When you request a refund, she will try to make you sign a "non disclosure " that way you cannot talk or post your reviews. Sandra will make "appointments" to her own convenience and request payments on every appointment. As soon as you are done paying she won't even bother answering text nor calls. She feels entitled to cancel "services" anytime and leave you hanging with the event with no remorse on the stress, pain, and tears she cause. When we first hired her services she quote us $7,000 me and my husband were all in, a few months in after a few thousands of dollars in payments she raised the price to $13,000 due to inflation and some BS, since we had given her almost $7,000 we stupidly agreed in the new amount. Long story short, right before the event (invitations sent, honeymoon booked, out of state family booked trip) she raised the price over $19,000 we had to get the remaining of our savings and give it to her just to have the wedding of our dreams instead a total nightmare. Sandra will sell you a picture perfect wedding in venues or locations she don't even own or have control to them, just end up saying her "associate" raised prices. Will include and charge for "staff" (bartenders, florist, day of coordinator service etc) when they look and are unprofessional youths. But the prices were meant to be like a professional doing the service. Again the miscommunication, we paid for the catering service stated they will pick up plates, the day of my wedding the catering people charged me $100 to pick up plates. I believe in karma, besides our hard earned money she took without mercy, the strained moments this cause between me and my husband. The disappointment I gave him for making my husband believe it was a good idea to hired this con artist as the even planner for our wedding. I have paper trail and proof to back up the scam Sandra is. Text trails of never replying and acknowledging the text. As soon as you done making payments you will receive nothing but excuses she can't answer cause she's way too "busy" for you. Sandra will block you from all possible social media, and yet no refund from the all the chairs, runner etc yet. I wish I would have done my research before giving her my money, she will tell you exactly what you want to hear on the first appointment very convincing con artist... and like previous reviewers will state "will sell you diamonds and give you peanuts instead "! read more

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Worst Place to Book you Event!! So I glad I did not book my second event with them. Sandra paints you the perfect picture tells you everything everyone wants to hear for their event for it to go smoothly and not stressful but once you pay them a few thousand dollars that's then they start making changes and pretty much forcing you into booking them or their vendors otherwise they make things difficult for you and your vendors you are hiring. They tell you one thing then later when you want to confirm they say you are wrong and they say it will be extra. I was always looking for venues for 300 guests and that's why I scheduled an appointment. During signing the contract my partner thought 300 was alot so we lowered it to 250 guests and depending on our guest list we would later add but that didn't happen because apparently their max was 250 guests when I clearly had a message from them and then said I was lying and that 300 was impossible. They say everything is included in the venue and since I hired a bartender with a cart and didn't let them be by the bar area we had to place them outside and didn't even let me use the refrigerator for my desserts and soft drinks. For every little thing they threaten you with shutting down your party. I booked my event over a year in advance and the whole time I was stressed on all the changes they were making. For my complimentary rehearsal I was later told I would have to pay extra if I wanted to go in for 1 hour even though on the invoice it says FREE, and then they later said that they can do me the favor and give me the complimentary rehearsal and act like they are giving me something i already had. They don't go by anything on the forms. MAKE SURE TO KEEP ALL FORMS they make modifications without telling you. I had forms for my bartenders that included kegs and then later they sent me new ones stating NO KEGS ALLOWED. I booked a band to go on stage and they said they couldn't be on stage, the said the max was 2 people on stage and then they would be posting events and I would see a whole band on stage. Sandra and Jovita are the worst, I even had one of my vendors tell me Sandra called the cops on a previous event. Other staff members will tell me and confirm what's included and Jovita well later say the opposite. BELIEVE IT WHEN THEY SAY THIS PLACE IS A SCAM!!! Mention SCAM to sandra and she gets so pissed off, it offends her because that is exactly what she is. read more

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My grief with this place is the lack of respect for our concerns and lack of transparency. Although alternative venues where provided, which was appreciated, this was far too little and far too late. Advising us 41 days prior to our event that the desired venue which we paid fully for 4 months in advance is unacceptable since Sandra never owned and misrepresented the availability of the farm house. My assumption is that she spent our money to purchase these new venues in hopes that we wouldn't mind the changes if we had our backs against the wall and force us to accept this unplanned change. Basically twisting our arms to accept. We have zero desire to be associated with this business and their practices, our wedding is December 11, 2022 and we have yet to have any progress in coming to a resolution and we have yet to hear from Sandra herself since requesting a full refund for breach of contract. My question to all these positive reviews and all vendors who associate with this business... what promises has she made you and are you aware of the promises she has broken to others? Hoping to illuminate others before she spends your money too. read more

The Rustic & Chic - Positive review - Party Equipment Rentals Near Me - South El Monte, California

Totalmente enamorada de cada detalle que The Rustic & Chic trabajo! My daughter loved everything! Thank you Sandra for be so professional! Mil gracias to all the staff members ! The place its beautiful and safe !! Mil veces recomendado read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

Highly recommend booking your next event here . Very beautiful decor and great , helpful team that makes everything run smoothly. You can build a package that works with your budget. Great vendors are available to choose from . read more

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Attended an event in Commerce, CA. The place is nice and well kept with plenty of parking. Great layout and very spacious. Restrooms were very clean. read more

We had our wedding here July 15,2023.The staff were amazing helping us get ready for our BIG day. Rustic & Chic gave us the best experience for us and our guest. There were a lot of selfie stations our guest love taking pictures there. Thank you again from Mr. & Mrs. Gaeta read more

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Update to my original review: my first review was based on my before wedding experience and let me start with Sandra and her team were everything ANY person should want for planning an event. Sandra broke down everything for my husband and I. We knew exactly what we were paying for and the whole rustic team helped make it all come together. The team holds pop ups that help you pick and choose vendors for your event to make your special occasion exactly how you imagine it and you also have the option of bringing in your own vendors. My wedding was absolutely beautiful and exactly what I wanted for my big day. One of the crew members Dillon was my event coordinator the day of my wedding and he helped me with everything. The whole team is helpful. Planning an event isn't easy and the closer it gets the more stressful it can be. The rustic team made me feel at ease. I'm actually sad that the planning is over. Also.. The Rustic and Chic works around your budget. There isn't one thing I can say that is negative. read more

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We decided to go all our for my friend's 30th birthday party. Turning 30 is a milestone, which calls for help from professionals! The rustic and chic company helped us plan our party's vision and had all the resources we needed, making this our one stop venue. Our package included decorations and dessert table, bar set up and tables with the fancy linen and plates. There was plenty of parking and away from the residential area so we were able to party loud and late. The staff was on point with checking in in case we needed anything. Best bang for your buck!!! read more

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AWESOME PLACE!!!!!! Can't say the same for the people running it. Avoid the stress and head aches. First Sandra seems like the coolest person when you meet her. Makes it seem like it's going to be a smooth ride, she's going to help you pick the table cloths, plates glasses silver wear etc. We didn't see her and or only heard from her once after that first day that we signed. We agreed on making payments on the 15th of each month. First payment was coming up and sure enough got a threatening call that if we didn't make a payment by the end of the day she would charge us late fees each day that went by. We told her check the contract and what day we agreed on. Got a txt later saying "ok make the payment then". About 2 months before our event we get a call saying that there was a "mistake" made by their computer and they had double booked the venue. Originally we had looked at the venue in Commerce and we had our invitations ready to ship with that location address. So they said to us since we booked first we had the first choice in keeping that location or if we wanted to see the other location and basically tried to convince us that it was the better venue of the two becuse it was bigger and had patio space and it comes with games. Since we were having a sweet 16 and the other party booking on the same date were only having a baby shower that it would benefit us to get the bigger place in South El Monte. It was the better of the two. Granted they did not charge us extra but this is when everything changed and the nip picking started. If we didn't get the bar tender with them we wouldn't be allowed to drop of anything before the day of the party. If we wanted to practice the waltz before the date it would cost $250/hr. We asked how much more for 2 more tables, they said $700. Coffee station $200. Big 16 sign with light also $200. Band and Dj could go in till the agreed time of party starting, which was at 5. If we wanted them to set up before, $350/hr. Same thing with our caterers even though we got them thru there. Couldn't park on the street. And told us we had to turn down 2 knots the music because there's a church next door. The dar tender ended service at 11 pm with no prior notice. I'm surprised the provided the ice and didn't charge us and arm and a leg for it. We had book the venue till 1 am so I was laft with a whole lot of cases of beer and bottle that I had to give away at the end. Thank God it's over I will definitely advice my friends and family not to book their events here, neither will I and I have 3 more daughter that want quinceañeras so yeah they missed out on getting more of my money. read more

This is a family owned business that does amazing work for their clients. Sandra did everything possible to make our wedding day the best day of our lives which it was. She went over and beyond for all our needs. The prices are the best around and the locations are beautiful. They do weddings, birthday parties, quincenieras, etc. Please reach out to them you will not be disappointed. read more

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All I can say is WOW!!!! Absolutely beautiful, every single detail of this venue is perfect. The staff were friendly and attentive. The decor is beautiful for all occasions. You will fall in love with it the minute you walk in. I definitely will be recommending you to family and friends. read more

Had a terrible experience trying to plan our wedding with Rustic Chic. At our first meeting Sandra showed us all of the things "they could do" and we're "included" in our proposal and a copy of the contract. They didn't have many reviews and all were 5 stars. They only had the outdoor venue in Bell Gardens at the time and we're about to open up another venue in Commerce that would fit a larger guest count, have over 6 bathrooms, a huge parking lot and longer hours, even showed us stock photos of it and how it would be ready within the next month. She told us if we made our deposit before the year end, we would be locked in for the prices for all vendors. And so we made the initial deposit since it was December. Fast forward a month or two we begin to ask about the new venue that was supposed to fit our count. We asked to meet in person as what she had promised was already not pulling through. She started saying it would still be ready within a month and having excuses about how inspection hadn't passed and how our wedding wasn't for another year why would we worry. After that meeting, my fiance and I came across an Instagram page that indicated the company was a scam (@therusticchic_coscam). We started reaching out to that account, along with people who we saw tagged with events with Rustic and all had something bad to say about their experience. Several of them mentioned changes in prices, shortened hours, missing items or personnel they had paid for, random charges day of, no return on deposit, different food/vendors day of etc. and having to constantly be checking in on them and day of demanding things. They stuck with it because it was too late or happened the day of, sounded terrible to us as from every meeting we were told they would handle everything. We also found their previous furniture business page, Rustic Living Furniture which had terrible reviews. When the venue finally opened... 6 months later, it had a smaller guest count than the Bell Gardens venue, had no parking lot (street parking only), no AC and only 1 restroom. We asked other people at the event who confirmed they were told the same as us. Sandra also insisted the charge would be different and that the vendor prices had also changed, hence why we made a deposit in the first place. The Bell Gardens location would then be our only option but we didn't want to risk it. And good thing we didn't, by the end of the year they abruptly got rid of that venue, which apparently was not the first time. We met with Sandra after seeing the "new" venue and she had an updated proposal with all new prices with everything, literally nothing was priced the same. At that point we had booked somewhere else and had met to let her know. She was obviously upset and insisted we could just use their floral services for our deposit, since they had some no refund policy. We had asked at every meeting about the contract which had not been signed but she just insisted we would talk about it the next time. We kept record of everything. When we started reaching out about inspirationals for florals they requested, they insisted the pricing was completely different for what we wanted, when it was pictures of things they had previously shown us at meetings. They continued to try to change the pricing and change terms. First set up and delivery were included, next time we followed up that was an extra charge, then suddenly delivery was separate from set up. We would use email for everything and show them how they were contradicting but would say how Sandra now said something different. It was a real nightmare dealing with them for our deposit that we ended up using them for florals at another event. We were overcharged for garlands that used old flowers but at that point we just wanted to be done with them and not worry about them the day of our wedding. Wedding or event planning is stressful enough, avoid yourself the additional stress. If you don't believe us, just see the other reviews here, the Wedding Wire or the Better Business Bureau. Plus they also limit comments on Instagram, on every post. I'm so glad more people are putting up their experiences. read more

Booking for my daughter's Quince and have been really impressed and the organization and services that are offered have been exceptional

The food catering vendor decorates the table so elegant. Also the salsa they provide are great.

I don't know how to express myself on how grateful I am for finding this beautiful and amazing venue! They've been so patient with me on helping me pick and choose colors, table settings, flower arrangements all the good stuff for my big day. They have everything for your special day. And there price are amazing! Thank you Rustic & Chic. Can't wait for my big day! read more

Stress free wedding for sure. Sandra is great at what she does. We sat and added all of our vendors with them. Everything was straightforward and stress free. The day of the wedding we worked with Dillon - he was top notch! Overall this one stop shop is worth it! We had our ceremony and reception at the S El Monte venue and it was just BEAUTIFUL. My entire family can't stop raving about how much fun and beautiful everything was. Can't recommend enough. Thank you to the Rustic Team, Sandra, and Dillon. read more

The Rustic & Chic - Ceremony view - full set up and flowers by Rustic Team - Party Equipment Rentals Near Me - South El Monte, California

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Words cannot explain how dissapointed I was the day before my wedding. I hired Rustic & Chic to do my bridal bouquet and my bridesmaids bouquets. I asked for an all white floral hanging bouquet as well as for my bridesmaids. What we recieved was the complete opposite. I paid $150 for my bridal bouquet that turned out to be a bunch of greenery with three white roses and one or two other white flowers. My bridesmaids bouquet were supposed to have 5 white roses but most of them had four and the rest was all greenery. We spent the whole day prior to the wedding taking all the bouquets apart and going to different stores to try and find white flowers to add to the bridesmaids bouquet as well as my "$150" bouquet. I am very dissapointed with what I recieved and will not be using Rustic & Chic anymore. read more

The Rustic & Chic - This is the $150 bouquet that I recieved from Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

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What a disgrace for a "wedding planning company" This whole place is a fraud fraud fraud!!! Promises the moon and the stars and will sell you literal dirt. She will come in contract with you through scheming and being a complete con artist. The caterer needed additional room and asked for a table and she said she'll "throw it in for free" she didn't let the cake get delivered because "we didn't pay for the kitchen" This place is a wreck and disaster. They tell you it's all inclusive and stress free but then start telling you all those "inclusive" things are now EXTRA CHARGE!!!!! Sent them inspiration pics for center pieces we wanted and that it would be done. Sandra decided to tell us a couple weeks before that they don't do the candles. we had to scramble to get those and set them up the day of. Some how our garnishes for the bar were just lost the day of the event. Paid for certain hours and then she changes it last minute and tells us we need to pay for the original time agreed on. I am a sibling to the event holders and they recorded me without permission then posted my video in such a disrespectful and shaming context. I asked her kindly to take it down and she said she would in exchange for a yelp review!!! Well here's your review. I can go on and on about this place but even more so about Sandra. Extremely passive aggressive, extremely unprofessional, extremely inconsiderate. I know this woman has to suffer personally. No way she has any friends of any kind. The way she runs things is beyond any words I can type here. Please I beg you to take the bad reviews into consideration and DO NOT do business with them. That 5k promo turns into a 15k disaster. It is NOT worth it. read more

The Rustic & Chic - DM's asking her to take down a post of me. - Party Equipment Rentals Near Me - South El Monte, California

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Sandra the owner is a scam as well as the entire vendor team she forced to pay for . The securities were not visible the entire night. The Dj was taking cases of beer and bottles to the office to hide them. Sandra thinks she can talk to people however she pleases the world does not revolve around you lady. Learn how to communicate like a professional not coming in screaming at everyone. Who do you think you are? She had us pay thousands for extra hours and we didn't even get the full time because she ended our party early. You have no compassion or empathy for our special day you should be ashamed of your behavior. Don't go here save your money and the headache. And also tell your valet and staff not to be eating guest food what's wrong with you . Don't be going through the guest cars stealing change like come on are you that desperate. read more

Staff, especially Sandra was very unprofessional. When alerted about a potential brawl ensuing, staff security did absolutely NOTHING to prevent the situation at hand. All in all, the situation could've been easily prevented if security would've actually done their job! read more

You can't delete my comment from here Sandra! Let me start off by saying that this is the worse venue ever! The staff if very unprofessional! A fight broke out at our event which yes we do take responsibility for the guests BUT the security could have prevented this from happening but instead CHOSE to laugh at the situation happening. I reported an argument that was going on to the security and the valet ppl and they ignored the situation and just stood at the gate laughing and making jokes. On top of this they take it upon themselves to make a YouTube video about the situation to profit from it with no regards to the bride and groom! This is very unprofessional! People please rent another venue the headaches that come with Sandra and the venue are not worth it! And the cherry on top with this whole situation was that the valet people stole ALL of my spare change from my car! But keep it I guess you guys need it more than I do. read more

I would like to thank The Rustic & Chic for making my vision for my sons first birthday party come to live. The details were on point (It was the details for me) My guests could not stop raving about how beautiful the entire venue looked. To the vendors who helped make this event go smoother... from awas y mas quenching our thirst with their delicious Awas to satisfying our the taco cravings with Hippos Tacos to the little ones enjoying the play area from Little Loves of Play Rental. The treats were gone before I could even get my hands on one, thanks you Kiki's Treats for all the delicious treats. Thank you to Churro Con Amor for the delicious cotton candy favors, my guest loved them. Now those who know me know that I love me some yummy cake, Divas treats, girllll it was so good I did not want to share it with birthday boy Vees little corner went above and beyond to make my sons goodie boxes and invitations. Dees decor cart was perfect for the cake. It's been a week and I cannot stop talking about my sons party and how great everything looked and went. Sandra I cannot thank you enough for coordinating this for my son. We appreciate you so much and will definitely be partying it up with the Rustic Chic a lot more!!!! Thanks again! read more

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The service was amazing. John was great and on time. Friendly service since first contact. Looking forward to using Rustic & Chic for our future events. Thank you all!!! read more

The Rustic & Chic - The Peacock chair and stool were beautiful and fit perfectly in with my baby shower decor. - Party Equipment Rentals Near Me - South El Monte, California