My name is Maria. I waited along time for this review. Truth is.I as well booked with The Rustic and Chic Co for my daughter's sweet 16th at thw South El Monte location. And paid her full amount of 15600.38. A month before my event date which was 8-30-2025. A week before my event Sandra Mendez gave me call which happened to be on Sunday 5 days before my event that her location was being closed by the city for an incident that happened outside her venue. She proceeded saying she had an alternative venue and the party would continue at the The Ramada of Wyndham of South El Monte. Mind you I dont know anything of this place or seen it. I didn't get to see the venue 1 day before. When we arrived it was obvious this venue was old, outdated, and not only that but it was divided into 3 rooms. What a disappointment. Nothing compared to what we had agreed on contract. The truth was her location was closed for a fire hazard. That she failed to fix. Fast forward I took these people to Small Claims Court. For Breach of Contract. We already had Court twice. I've been trying to reach you and as well have the sheriff serve you back to court. And NO answer! I didn't fail you. I was never late in payments and respected you up until I realized you guys are just doing wrong to alot of families.We trusted in you. And know its all over social media and families reported you to the news. I as well reported you to the Better Business Beraue. These people are liars. Please to any families reading this always read the reviews and take your money elsewhere. read more

1 Star - Extremely Unprofessional My niece's quinceañera was booked at this venue more than a year in advance. Just 4 days before the event, we were told that our reservation was being canceled because the venue had overbooked. After a year of planning, this was devastating and caused unnecessary stress for our entire family. Fortunately, we found an even better venue, and the celebration turned out beautifully. However, no family should have to go through that kind of panic just days before such an important event. After sharing our experience, we learned that other families have reported similar issues. Based on what happened to us, I would not trust this venue with an important event. A quinceañera is a once-in-a-lifetime milestone, and customers deserve reliability, honesty, and professionalism. Please stay away from this venue if you are planning an important event. We would never want another family to experience what ours went through read more

Met with sandra and Jovita Hi guys !!! Sandra promised a bunch of things but never held up to it . Found a bunch of excuses as to why they couldn't do things or Sandra straight up said she never said certain things. Her customer service needs some help she doesn't know how to talk to adults very well and throws a tantrum. CANCELED a week before my wedding and tried to get me to go to a hotel and do it there or full refund. Asked for refund and she tried to keep $1000 worth. Luckily I got it all back after bugging them enough. THEY KNEW BETTER (: Sandra doesn't like me very much. lol DO NOT WASTE MONEY HERE read more

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If I could give negative stars I would... I rarely leave negative reviews, but I feel other families deserve to know about my experience with Rustic & Chic. I contracted with this company for my daughter's Quinceañera and paid $15,450 toward our event. After signing the contract, we were informed that the original venue would no longer be available and were asked to move to a different location. In an effort to save my daughter's special day, I agreed to the change and signed an amendment relocating the event to the DoubleTree. Shortly afterward, the company informed me in writing that, due to financial challenges, they could no longer proceed with the DoubleTree partnership. They then offered yet another venue change to a different location and date. At that point, I had already accommodated one venue change and no longer had confidence that the agreed-upon arrangements would be honored. I requested a refund based on the company's inability to provide the venue identified in our amended agreement. My refund request was denied. Throughout this process, I have had to deal with significant stress, uncertainty, and last-minute changes while trying to plan one of the most important events in my daughter's life. My advice to families considering this company is to carefully review all contracts, amendments, and payment terms, and to ensure you understand your options should venue changes occur. This review reflects my personal experience and is supported by written communications and contract documents in my possession. DO NOT BOOK WITH THIS HORRIBLE COMPANY. Take your business elsewhere! read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

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Jovita is the best!! We couldn't have asked for a better wedding photographer! From the very beginning, she was incredibly responsive, patient, and genuinely invested in making our day special. She took the time to understand exactly what we wanted and came up with creative ideas that made our photos feel unique and personal. On the day of the wedding, her professionalism and positive attitude really stood out. She kept everything running smoothly, made us feel comfortable in front of the camera, and captured moments we'll cherish forever. You can tell she truly cares about her work and her clients. On top of all that, she offered us a great deal on pricing without compromising quality, which we really appreciated. If you're looking for someone talented, easy to work with, and full of great energy, we highly recommend her. Thank you for making our wedding memories so beautiful! read more

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Brides beware! Super disappointing. I saw their promo online and how they promoted monthly payments. There were even so kind to offer me free catering since I wouldn't have that many people there. Upon speaking to them everything went fine. Until they sent the invoice. The ceremony plus Venue would've been $6k and some change. But if I wanted monthly payments it was going to be 10k? That's 4k extra than originally quoted. How is that budget friendly? I understand having to charge interest and stuff but don't promote that you're budget friendly when you're going to charge 4k extra for making it affordable for other people. Super sad because I thought I finally found the perfect venue. read more

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If I can give them no stars I would.... They tell us a week before that we have to get another venue for thousands excuses....DONT WASTE YOUR MONEY ON THEM... they take weeks to return call back and they charge the venue a week before a sweet 15, having the quinceñera stress out and the family after paying them thousands of dollars all different excuses. read more

I would give a negative 1 star if I could. I booked two events with The Rustic & Chic Co. (Rustic Rentals Company LLC) and paid a total of $8,000. I was told at the time of booking that I would have flexibility with payments, including the ability to move funds between events if needed. Despite making consistent payments, my event date was placed on hold and eventually released even though the conditions outlined in the contract for doing so were not met. When I tried to resolve the issue, I made multiple attempts to contact the business through email, text, and Instagram but received little to no response. When I was finally contacted, the interaction was unprofessional. During a phone call, Sandra Mendez raised her voice and stated that she had stepped away from the husbands hospital room, where she said her husband was dying of cancer, to call me. The conversation did not result in any resolution, and I was told I would receive a follow-up, which never happened. I later learned that my event date had been rebooked, but only after repeatedly trying to get a clear answer. In the last email I received, they offered an alternative venue, the Ramada by Wyndham South El Monte, which is permanently closed. Despite multiple good-faith efforts to resolve this matter and request a refund, my $8,000 has been retained and my communications have gone unanswered. When visiting another venue, I came across other individuals who stated they experienced similar issues with canceled events and difficulty obtaining refunds from The Rustic & Chic. I also became aware that the venue was discussed in a May 2025 City of South El Monte public hearing regarding its Conditional Use Permit (CUP), which was appealed. This raised concerns about the venue's ability to legally operate while continuing to accept payments from customers, including myself. City council meeting reference: https://southelmonteca.portal.civicclerk.com/event/309/media Relevant discussion regarding the venue and its Conditional Use Permit (CUP) can be found at approximately the following timestamps in the meeting video: * 45:34 * 50:35 * 1:39:15 Based on my experience, I would strongly encourage others to proceed with caution and thoroughly review all information before booking. read more

I booked my daughter's quinceañera 10 months in advance, only to be told 2 weeks before that our El Monte venue was no longer available. We were offered to relocate our event. While we had no real choice at that point, the venue was not comparable to what we originally contracted for, and we were told no refund would be issued. We also had to pay extra for bar service since only a cash bar was offered at the new location. This was especially frustrating because our original contract included bartending services, which we paid for. Per Sandra's words she was already "losing money" by relocating us. We were told this additional cost could not be covered, even though the relocation was not our decision. Based on our experience, I would not trust Rustic & Chic with an important event. The stress placed on our family was overwhelming. Planning a quinceañera takes months of time, savings, and emotional investment, and having everything jeopardized just two weeks before the event was extremely difficult. The most upsetting part of all this is that this does not appear to be an isolated incident. Based on other experiences shared by families, Sandra seems to have a pattern of cancelling or changing events at her convenience, with little regard for the time, money, and emotional investment families put into their celebrations. The decor team did a great job along with their guest service team but overall, The Rustic & Chic is not trustworthy. I strongly advise anyone considering this company to stay away and protect themselves from the financial and emotional stress we were put through. read more

I am writing to express my sincere gratitude for the wonderful experience we had at your venue. My daughter was thrilled with the event, and our guests haven't stopped complimenting the beautiful decor, cleanliness, and organization of the space. The food and drinks were delicious, and we truly appreciated the professional service provided by your attentive staff and friendly bartender. Additionally, the DJ was respectful and kept everyone dancing all night with a great selection of music. Thank you for making this such a memorable occasion. read more

The owner, Sandra, is so unorganized and rude. Screenshots to follow. They set you up with a point of contact, but for the most part, do not have answers and have to run everything through Sandra. They will charge you for everything and make it up as they go along. They will not answer their phone. The venue is beautiful, but if only they could get it together. Owner Sandra is rude and won't answer via phone. It's like we are working with robots. Beware people. I wish I had paid more attention to the comments beforehand. BEWARE PEOPLE!!! read more

If I could give zero stars I would! First of all: Terrible communication. Second: 5 days before our event, the owner Sandra told us the venue would not be available when it was booked a year in advance. My parents were stressed and frustrated, my sister (the quinceañera) also stressed and disappointed. Sandra offered either to change the date of the party--which was impossible as we had vendors and a live band already booked--or to move the event to a hotel, which ended up being more expensive. Sandra is a shady lady! DO NOT BOOK WITH THEM! read more

If I could give them no stars, I would. Where do I start?? Worst communication ever! A month before my event, I found out by a friend that the venue had no permits and were canceling their events. I tried communicating with them for 4 days in row and no response. Finally answered, that they were only rumors. I stayed calm because I drove by 2 weekends in a row and they were having events. 4days before my event they called telling me the venue wasn't available for my date, when I booked it a year in advance and made my monthly payments. They offered me a smaller venue at a hotel, which I took because we were only 4 days away. But, I picked a bigger ballroom they offered at the hotel which was better after all. And they had to pay. So please, please look into them because you will get screwed over!! read more

They owe me $3,000 and refuse to give it back. This company has a habit of taking people's money, canceling events last minute, and then hiding behind a no refund policy. I am not the only one. There are families who paid over $15,000 and got canceled on days before their event with nothing returned. News stations are now reaching out to affected families. The city is involved. This is not a one time mistake, this is a pattern. Do not give this company a single dollar. read more

I recently attended an event that the rustic team coordinated, it's called cocktails and details basically gives us the guests a chance to ask questions, check out different vendors they might have and everything ran so smoothly. They were professional, attentive, and clearly passionate about what they do. I've had the chance to see how the team work behind the scenes, and it honestly deserves recognition I know based on peoples personal experiences and reading the comments that people have mixed feelings on this company. But me personally I like to come check things out for myself and make my own decision based on what I experienced. Based off what I experienced I had a lovely time everyone was communicative, hospitable and helpful. Event coordination is not easy especially when you're managing high-pressure situations and different personalities but they handle it with professionalism and care. Definitely a team that works hard to create memorable experiences. read more

I booked with this company back in 2021 and, thankfully, was able to put things on hold before losing more money. From the start, I should've trusted my gut. To even see the venue, we had to pay a deposit -- otherwise, we wouldn't be allowed to come by. When we did, the owner put on quite the performance, selling a dream about "working around your budget" and "handling all the stress for you." She even said she didn't know how she was in business because she's such a bad salesperson -- that should've been my first red flag. Once we received the invoice and saw all the absurd add-ons (like a $500 "restroom fee in case someone clogged it"), I knew something was off. We stepped away and were told our deposit would stay on file indefinitely and could be used toward rentals later on. Every time I tried to use that deposit for rentals, I was told they were "fully booked." Most recently, while planning my baby's 1st birthday, I reached out two months in advance through Instagram. The responses I got were inconsistent, unhelpful, and completely unprofessional. When I asked for a phone call, I was told they couldn't call me -- but I could call them tomorrow. I tried calling multiple times with no luck. After that, I started reading other reviews and realized this pattern has been happening for years -- I wish I had done that sooner. I've since posted my experience anywhere that allows reviews because people deserve to know what they're getting into. To make matters worse, someone from the company actually replied "LOL" to my BBB review instead of addressing my messages or refund request. That response says it all. It's clear this business uses personal stories and sympathy as part of their tactics. Please believe the reviews before booking, or you'll unfortunately find out the hard way like so many others. read more

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Great!!! The venue is amazing. From the beginning the staff was very helpful and accommodating. One of our requests was that the coffee bar be inside the main hall as the majority of our guests were elderly. We were celebrating my mother's 80th bday. It was a hit. The food was very tasty and the esquite bar was a success. The decor was beautiful. We will definitely be booking our next big party with The Rustic & Chic! read more

We loved our photo area for our wedding! They set up and took down before we ever knew they were there, didn't have to worry about a thing. Looked great for photos! read more

My cousin recently had her wedding @ the commerce location and it was #fabbb no seriously tho Dillon was our event coordinator and he's was super professional and ensured everything went smooth sailing for the big day. The venue was perfectly clean, decorated beautifully and the vendors provided great food and drinks. It was overall a vibe. We had no problems & I would definitely book this venue again in the future. Thanks again ‍ read more

We had an amazing time, the stuff was very helpful. They made our day stress free . And thank you

Do not book with Rustic Chic. They do not have the legal permits to host parties in their venues. They cancel on people last minute and refuse refunds, hiding behind a "credit only" policy even when it is their fault. This has been happening since 2020 and has ruined many special events. If you try to speak up on social media, they block you, delete negative reviews, and limit comments to hide the truth. They only treat influencers and people with status well. Regular paying customers get ignored and disrespected. This company is completely untrustworthy. read more

Me and My husband had our wedding at the commerce location a few weeks ago and it went...okay. I don't want to get on yelp to just bash a small business but I am just going to be honest about our experience. I'll start with the positive. The venue was decorated beautifully and our day of coordinator Dylan was AMAZING! he made the day so much easier. They did a really great job at that. However, we did have issues. Reviews are correct about communication being terrible. Once they took our deposit, we would have to wait days or even longer for response after multiple attempts on our part. At one point, they only responded to us after my husband refused to make the monthly payment since they would not call us back. was this annoying? yes but somewhat understandable. the big issue was the food. DO NOT CATER WITH THEM! I repeat DO NOT CATER WITH THEM! Idk if its just a vendor but our contract was signed with the The Rustic and Chic Co. so it's on them. For context, we paid for food for 150 people and we only had 120-130 people at our wedding. We chose to do pasta and salad because I'm a picky eater and we figured it would be filling for our guests. Wrong. Not everyone was able to eat and the people that did eat were served a pasta portion that was smaller than the palm of my hand (and I have tiny hands). As soon as I was served my plate, I was immediately mortified. I don't understand how anyone thought that was an appropriate portion to serve to anyone. I wish I took a picture it was so bad. I received a portion smaller than when we did at the tasting! (I swear I'n not even exaggerating). On top of that, people found hair and plastic in the pasta (including the groom). We ended up having to order 25 pizzas because not everyone ate and the people that did eat were still hungry (understandably). They offered to pay for the pizza's but ONLY for the people that didn't get to eat. It was honestly very embarrassing and ghetto. It was our job to feed our guest for coming to celebrate us. its the bare minimum and we made sure to pay for more food than was needed to ensure everyone ate and they dropped the ball BAD. You're looking for a venue on a budget, this can be a good option, but just don't get the food. (Also, something to consider they have an F rating on the Better Business Bureau.) read more

This venue is a complete disaster. From the start, there was confusion with the booking dates in July. On the day of the Sweet 16, the food went bad, the Maruchan station wasn't even fully set up (no condiments), and micheladas were only served for about an hour. The designated contact people we signed up were ignored and the photo booth opened late. Then the party was suddenly shut down, supposedly because the band was "too loud." That was a lie. It was actually due to the venue not having the proper permits, which local authorities confirmed. The owner, SANDRA, had known about this issue since February and still chose to take money and ruin someone's once-in-a-lifetime event. This was unprofessional, dishonest, and shady from beginning to end. DO NOT book here unless you want your money wasted and your event ruined. read more

Like I've said before, will continue to use them in every event I have. Great customer service, Great prices and great rental items for any social event. read more

Be careful full this people will treat you nice specialy the scam artist the lady in charge of locking in a contract our experience is horrible just one month for my daughters 15 bday she found a unrelated reason to throw at us they lost their El monte venue and being sued this place has 1 bathroom for 150 persons dishes are dirty they could keep our 2000 dollars we paid rather than loosing 10 thousand this people are fraudulent carefull theirs many venues to choose from look at all their reviews they only got 1 good reviews don't be fooled their very un professional sad to have people and a business like that read more

We hosted a small family wedding for my cousin here in 2025 at the Commerce location and had an amazing experience . The staff was very helpful and attentive throughout the event , the space was perfect for our intimate gathering, and everything ran smoothly from start to finish. The decorations, music and photo area were spot on and the coordinators made everything feel organized and professional. S/o to lead coordinator Dillon for helping us through the process. Definitely would book again and a place we highly recommend! read more

always a great experience , would highly recommend. staff is helpful and friendly, ready to work with you read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

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My best friend and her husband had their wedding at The Rustic and Chic Commerce location this past weekend and it was a super cute location. Dylan was our venue coordinator and he was amazing!!! Super helpful in everything!!! Beautiful location, loved the rustic chic look. My best friend and her husband were very happy with their wedding and all the guests had a lot of fun. read more

Everything was perfect! Truly a ONE STOP SHOP!!Sandra was such a big help in organizing the event she added decor for me that I wasn't expecting but truly lit up the room ! I wish I knew about this place before it truly is a hidden Gem! Pricing is really good and they really help in any way so it benefits you overall!! Truly and AMAZING experience with them I am recommending them To everyone and anyone! read more

The Rustic & Chic - Dance floor - Party Equipment Rentals Near Me - South El Monte, California

As soon as I saw this venue, I knew it was the one! From the moment we booked, the staff--especially JP and SP--were incredibly responsive to all my questions via text. I really appreciated being able to go in for an in-person appointment to choose our table layout and get every question answered. It gave me so much peace of mind knowing we were in good hands. In the weeks leading up to our event, Leslie was absolutely amazing. She made sure we had everything we needed for our drinks and was always so kind and helpful with any last-minute questions. I especially valued our phone appointment where we reviewed the full timeline--it helped everything feel real and organized. I was lucky to have her working on the day of the event too--thank you, Leslie! We also had Dillan as our day-of coordinator, and he was phenomenal! I met him at our rehearsal, and right away I could tell he was experienced and on top of everything. He guided everyone smoothly, explained the timeline, and handled every detail with confidence. On the actual event day, I didn't have to worry about a single thing. Dillan kept us on schedule and made sure we were fully taken care of--even thinking of little things I hadn't considered. Overall, communication is everything when working with a venue, and Rustic & Chic nailed it. I highly recommend this venue--our event went off without a hitch thanks to their incredible team! read more

The rustic & chic, gave me the day/night of my dreams. They truly gave me the wedding I've always dreamed of and I wish I could go back in time and do it all over again. One thing I will stress is communication and how important it is with the company. If you have a vision or have changes or questions, there's always an answer from a staff member. They're busy Friday-Sunday most weekends so it's easy for your question to get caught up. On the week or two of your event, the focus is on you and your event. Prior to that they always answered my email, text, or returned my phone call. Patience is key. My set up and my bouquet were all amazing! Day of coordinator was really on it and kept me stress free. If he saw me concerned in anyway he came up to me saying hey what's up do you need something? And the best part is that I got to pay in payments through out my two years . Take me back to the night because I loved every second read more

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Bad service. Then my order was cancelled due to horrible communication by them. They cancelled my order last minute. Their communication is terrible. read more

They sell you words! When we went in to our appointment they made it seem that they were going to make me dream come to life. It was truly disappointing that once the contract was signed they were accommodating by saying that we were more than welcomed to take in our own items due to them not being able to decorate accordingly to the theme we chose. read more

Horrible My daughter booked this place venue El Monte rustic chic last year on November 2024. This lady has been renting the El Monte location without having license to run as a Venue . Long story short they cancelled my granddaughters sweet 16 a week before the day of the event. This was a very special sweet 16, a celebration of her life. My granddaughter was diagnosed when she was 6 with a rare and incurable cancer. We had to look for a new venue because the city of El Monte shut them down for not having the proper license to run as avenue. . They refuse to give us our money back. They gave us $3000.00 back out of $9800.00. They stopped answering our text and refuse to pay us the balance. Be aware they did this to allot of family's. They are having financial problems so that's why they can't give any money back Or they are most likely THIEFS. Just be aware bad business. I wish they would have give us back the money that they owe us before We serve them with law suit. They have a venue in commerce that they must be renting out. please be mindful before you rent this venue because they can claim bankruptcy at anytime from all the law suits and money they owe family's. So don't book The commerce location until they pay all there previous customers back you might loose all the money you have given them as a deposit. With all the law suit they might have to claim bankruptcy. Be careful before you do business with rustic chic for El Monte or commerce location. I assure you rustic chic will be getting sued from all the family's they haven't paid back. All I can say is give me the rest of my money back. Rustic chic!! read more

honestly the easiest baby shower I've thrown. theyre so put together. smooth and calm. Dillon is a huge help. having answers and solutions. cant thank them enough for making it all as easy as it was. read more

WARNING!!! CITY SHUT THEM DOWN MAY 2025! They notified us 5 MONTHS after in an email 1 week before our event, knowing very well they have no permits to operate. They will send you a letter showing 2 options. Relocate (will only offer 1 place in Lake Elsinore horrible hall in the mountains) or receive credit for future party rentals for future off-site event. Owner Sandra M. Mendez will not return your phone calls, no one in her staff will including JP. They have our entire payment of over$20k, with no regard of what their clients are going thru to scramble for other options. They ruin life events without blinking an eye. THEY WILL NOT RETURN YOUR MONEY. read more

We truly appreciate all the help we received from Rustic & Chic. It was exactly what we had envisioned and more. They worked around our budget and made it easy for us to have the wedding we had hoped for. The bar staff, the staff and DJ were all amazing. Jovita and Dylan went above and beyond for us and that is something we will always cherish. All of our guests loved all the details that went into the decorations. If we could do it all over again we would and do it again with Rustic & Chic. Thanks again! read more

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Absolutely loved the service! Super friendly and great communication. I can't wait to one day work with them for a full event. I only booked for a dessert table (just the table) and balloon topper. I follow them on IG and they had a sale. It was for my daughters 1st birthday so it was nice to be able to just rent the table without having to break the bank! They responded quickly! Invoiced in a timely manner once I sent deposit. The day off they texted me eta and communicated when there was a small delay in time. Highly recommend! read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

I want to say this was my first sweet 16. We celebrated my daughter Sandy. At first, when Sandy we came to me that she wanted a party, she wanted her sweet 16. I was so nervous because I did not know how to begin. I found Rustic Chick on Instagram. And decided to make a phone call on my first meeting they had me sold. I was able to pick a package for my beautiful daughter that would help my budget but as the day got closer, I need it to make changes and add new things, I'm not even up to the last minute I was able to add more lights, the staff member that helped us that night. Amazing amazing amazing. I give them five stars because they helped make this event so easy for me especially their vendors came through, so good Sandra thank you for all your help and all your girls that help me throughout the way. I have more pictures, but they will be delivered this week. Thank you, Rustic chic in Commerce California read more

The Rustic & Chic - Loved the phone booth for messages to my daughter. Rustic you all rock. - Party Equipment Rentals Near Me - South El Monte, California

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First and foremost they made the process so easy and PROFESSIONAL!! And that is an understatement! The entire staff does not fail to make you feel safe and feel like family. They definitely provided a key core memory for my birthday! Thank you so much! read more