Jovita is the best!! We couldn't have asked for a better wedding photographer! From the very beginning, she was incredibly responsive, patient, and genuinely invested in making our day special. She took the time to understand exactly what we wanted and came up with creative ideas that made our photos feel unique and personal. On the day of the wedding, her professionalism and positive attitude really stood out. She kept everything running smoothly, made us feel comfortable in front of the camera, and captured moments we'll cherish forever. You can tell she truly cares about her work and her clients. On top of all that, she offered us a great deal on pricing without compromising quality, which we really appreciated. If you're looking for someone talented, easy to work with, and full of great energy, we highly recommend her. Thank you for making our wedding memories so beautiful! read more

See all

My name is Maria. It took me a long time to give a review out. And now you delete my comment well here I go. Because this is true. You destroyed something that was supposed to be special I hired you for my daughter's sweet 16th for the date of August 30th 2025. And 5 days before Sandra Mendez gave me a call to inform me that her venue at South El Monte. Was being closed by the city. Fast forward I paid you in full 15600.38. I just want my money back. I have been trying to get a hold of you. We already had Court. This is not oaky that you keep doing wrong to families that trusted in you. I did nothing wrong to you and you're business!! read more

1 Star - Extremely Unprofessional My niece's quinceañera was booked at this venue more than a year in advance. Just 4 days before the event, we were told that our reservation was being canceled because the venue had overbooked. After a year of planning, this was devastating and caused unnecessary stress for our entire family. Fortunately, we found an even better venue, and the celebration turned out beautifully. However, no family should have to go through that kind of panic just days before such an important event. After sharing our experience, we learned that other families have reported similar issues. Based on what happened to us, I would not trust this venue with an important event. A quinceañera is a once-in-a-lifetime milestone, and customers deserve reliability, honesty, and professionalism. Please stay away from this venue if you are planning an important event. We would never want another family to experience what ours went through read more

Met with sandra and Jovita Hi guys !!! Sandra promised a bunch of things but never held up to it . Found a bunch of excuses as to why they couldn't do things or Sandra straight up said she never said certain things. Her customer service needs some help she doesn't know how to talk to adults very well and throws a tantrum. CANCELED a week before my wedding and tried to get me to go to a hotel and do it there or full refund. Asked for refund and she tried to keep $1000 worth. Luckily I got it all back after bugging them enough. THEY KNEW BETTER (: Sandra doesn't like me very much. lol DO NOT WASTE MONEY HERE read more

See all

If I could give negative stars I would... I rarely leave negative reviews, but I feel other families deserve to know about my experience with Rustic & Chic. I contracted with this company for my daughter's Quinceañera and paid $15,450 toward our event. After signing the contract, we were informed that the original venue would no longer be available and were asked to move to a different location. In an effort to save my daughter's special day, I agreed to the change and signed an amendment relocating the event to the DoubleTree. Shortly afterward, the company informed me in writing that, due to financial challenges, they could no longer proceed with the DoubleTree partnership. They then offered yet another venue change to a different location and date. At that point, I had already accommodated one venue change and no longer had confidence that the agreed-upon arrangements would be honored. I requested a refund based on the company's inability to provide the venue identified in our amended agreement. My refund request was denied. Throughout this process, I have had to deal with significant stress, uncertainty, and last-minute changes while trying to plan one of the most important events in my daughter's life. My advice to families considering this company is to carefully review all contracts, amendments, and payment terms, and to ensure you understand your options should venue changes occur. This review reflects my personal experience and is supported by written communications and contract documents in my possession. DO NOT BOOK WITH THIS HORRIBLE COMPANY. Take your business elsewhere! read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

See all

These people are SCAMMERS. All of the family is in on it. Sandra, Juan, Jovita, Ashley They have been scamming for years, with furniture and different venues. They only accept cash and will double book venues, selling everyone a dream. They take all the money you have, ghost you and then cancel 5 days before your event and advise you to seek legal recourse. Then don't show up to court. DO NOT GIVE THEM YOUR MONEY. They have no integrity. read more

I booked with Rustic & Chic Inc. for my daughter's quinceañera in the City of Commerce for May 23, 2026. We booked 9 months in advance, we paid in full the day we booked. Just five days before the event on May 18th the owner, Sandra Mendez, cancelled. I give her business a negative one hundred. From that moment on, she gave excuse after excuse -- none of them consistent or truthful.First she claimed she "accidentally double‑booked" with a family from out of town. Then she said she didn't know about the other event until that days. She does this for a living mistakes like this don't happen! She insisted she had a "partnerships" with Double Tree in Rosemead and advised me to meet with "LUZ". But when I met with DoubleTree staff, not LUZ they were surprised by her claim of being partners. Staff at Double Tree, declined to assist us, making situation suspicious. It was clear Sandra was offering venues she had no legitimate agreement with, misleading families who trusted her. Because of these red flags, we backed out of any "alternative venue" she offered. Claimed she was paying Double Tree 8 thousand dollars for the even, offering no compensation for her cancellation. We had purchased all our liquor for our event, she wanted me to return it to Costco,,,, liquor cannot be returned. Since then, Sandra has ignored all communication and has NOT reimbursed us, even though the event never took place. It has now been over a month with no refund. This business is scamming families, taking money for events they cannot or do not intend to deliver. The Rustic & Chic Inc. is unprofessional, dishonest, and does not belong in any community. Families deserve honesty and reliability, not false promises and financial loss. I urge families to report Rustic & Chic Inc. to the BBB and encourage the City of Commerce, City of El Monte, and any agency that will listen to investigate this business and protect our community from SANDRA MENDEZ and her family, she has no vendors as she claims they are all her family and part of the scam. read more

We reserved the Commerce venue a year in advance, and recently received an email that R&C was shutting down and cancelled our event. We were told that they will not be able to refund us our money so we filed a dispute through our credit card company. I feel badly for the families who paid cash for their events and don't have any recourse unless they file through small claims court. Even if they get a judgement, they may not be able to collect. Sad! read more

My fiancé and I booked this venue for our wedding on May 2026 and we locked in the date of Sept 25th, 2027. Literally about 2-3 weeks later I decided to look at their reviews and to my surprise, nothing but bad reviews. Some seeming a bit exaggerated and some looked believable. Giving them the benefit of a doubt, we paid no mind to these reviews. Shortly after, we saw a post (IG) about the El Monte venue were The Rustic and Chic were operating without a license and had been canceling people while still booking others for a venue that wasn't available. My fiancé and I began to panic. But again, we gave them the benefit of a doubt. About a couple of days later, Sandra posted a story stating that they would continue to provide their service for their Commerce and other locations despite what was going on with the El Monte Site. That gave my fiancé and I some comfort but we still had some concerns. Fast forward to August 4th, 2026, my fiancé received an email from The Rustic and Chic stating that they were cancelling All events and all their venues and that unfortunately there was nothing they can do and that they couldn't comment any further. This broke my finance's and my heart because Sandra made it seem like we were going to have the best wedding we could have hope for. But instead she lied and stoled close to 7k. We've tried calling her multiple times, and even emailed her and nothing!!!! I honestly can't believe that there are people so heartless that would steal from others that are just trying to give their loved ones a night that they'll never forget. But instead The Rustic and Chic have given their clients lies, stress and fear of booking anything else. I truly hope that you guys pay for what you have done to us and the other families!!! read more

See all

These ppl are scam artists!!! They have cancelled and taken peoples money numerous times . Please help spread the word before they claim more victims ... my personal friend just lost the hard earned money her family had saved up for her dad's celebration and they cancelled a week before with no refund or explanation. Read their yelp , look on ABC7... they must be stopped !!!! read more

Brides beware! Super disappointing. I saw their promo online and how they promoted monthly payments. There were even so kind to offer me free catering since I wouldn't have that many people there. Upon speaking to them everything went fine. Until they sent the invoice. The ceremony plus Venue would've been $6k and some change. But if I wanted monthly payments it was going to be 10k? That's 4k extra than originally quoted. How is that budget friendly? I understand having to charge interest and stuff but don't promote that you're budget friendly when you're going to charge 4k extra for making it affordable for other people. Super sad because I thought I finally found the perfect venue. read more

See all

I would give a negative 1 star if I could. I booked two events with The Rustic & Chic Co. (Rustic Rentals Company LLC) and paid a total of $8,000. I was told at the time of booking that I would have flexibility with payments, including the ability to move funds between events if needed. Despite making consistent payments, my event date was placed on hold and eventually released even though the conditions outlined in the contract for doing so were not met. When I tried to resolve the issue, I made multiple attempts to contact the business through email, text, and Instagram but received little to no response. When I was finally contacted, the interaction was unprofessional. During a phone call, Sandra Mendez raised her voice and stated that she had stepped away from the husbands hospital room, where she said her husband was dying of cancer, to call me. The conversation did not result in any resolution, and I was told I would receive a follow-up, which never happened. I later learned that my event date had been rebooked, but only after repeatedly trying to get a clear answer. In the last email I received, they offered an alternative venue, the Ramada by Wyndham South El Monte, which is permanently closed. Despite multiple good-faith efforts to resolve this matter and request a refund, my $8,000 has been retained and my communications have gone unanswered. When visiting another venue, I came across other individuals who stated they experienced similar issues with canceled events and difficulty obtaining refunds from The Rustic & Chic. I also became aware that the venue was discussed in a May 2025 City of South El Monte public hearing regarding its Conditional Use Permit (CUP), which was appealed. This raised concerns about the venue's ability to legally operate while continuing to accept payments from customers, including myself. City council meeting reference: https://southelmonteca.portal.civicclerk.com/event/309/media Relevant discussion regarding the venue and its Conditional Use Permit (CUP) can be found at approximately the following timestamps in the meeting video: * 45:34 * 50:35 * 1:39:15 Based on my experience, I would strongly encourage others to proceed with caution and thoroughly review all information before booking. read more

I booked with The Rustic & Chic Inc. seven months in advance for my daughter's quinceañera in May 2026. Just five days before the event, the owner cancelled. She presented me with "partner venue," DoubleTree in Rosemead. When I contacted other DoubleTree staff, they confirmed they were unaware of any partnership with Rustic & Chic. This raised serious suspicions, we decided not to go with DoubleTree. I paid for a venue in full the day I booked and I have not been reimbursed. The owner has ignored all communication since the cancellation. This is a clear breach of contract and an unacceptable way to treat families planning once‑in‑a‑lifetime events. Rustic & Chic's practices are unprofessional, please don't book any event with them. read more

If I can give them no stars I would.... They tell us a week before that we have to get another venue for thousands excuses....DONT WASTE YOUR MONEY ON THEM... they take weeks to return call back and they charge the venue a week before a sweet 15, having the quinceñera stress out and the family after paying them thousands of dollars all different excuses. read more

The owner, Sandra, is so unorganized and rude. Screenshots to follow. They set you up with a point of contact, but for the most part, do not have answers and have to run everything through Sandra. They will charge you for everything and make it up as they go along. They will not answer their phone. The venue is beautiful, but if only they could get it together. Owner Sandra is rude and won't answer via phone. It's like we are working with robots. Beware people. I wish I had paid more attention to the comments beforehand. BEWARE PEOPLE!!! read more

I am writing to express my sincere gratitude for the wonderful experience we had at your venue. My daughter was thrilled with the event, and our guests haven't stopped complimenting the beautiful decor, cleanliness, and organization of the space. The food and drinks were delicious, and we truly appreciated the professional service provided by your attentive staff and friendly bartender. Additionally, the DJ was respectful and kept everyone dancing all night with a great selection of music. Thank you for making this such a memorable occasion. read more

I booked my daughter's quinceañera 10 months in advance, only to be told 2 weeks before that our El Monte venue was no longer available. We were offered to relocate our event. While we had no real choice at that point, the venue was not comparable to what we originally contracted for, and we were told no refund would be issued. We also had to pay extra for bar service since only a cash bar was offered at the new location. This was especially frustrating because our original contract included bartending services, which we paid for. Per Sandra's words she was already "losing money" by relocating us. We were told this additional cost could not be covered, even though the relocation was not our decision. Based on our experience, I would not trust Rustic & Chic with an important event. The stress placed on our family was overwhelming. Planning a quinceañera takes months of time, savings, and emotional investment, and having everything jeopardized just two weeks before the event was extremely difficult. The most upsetting part of all this is that this does not appear to be an isolated incident. Based on other experiences shared by families, Sandra seems to have a pattern of cancelling or changing events at her convenience, with little regard for the time, money, and emotional investment families put into their celebrations. The decor team did a great job along with their guest service team but overall, The Rustic & Chic is not trustworthy. I strongly advise anyone considering this company to stay away and protect themselves from the financial and emotional stress we were put through. read more

They took my money and canceled us 3 weeks before our event date because the lost their license to operate for being non compliant worst part is they new this 8 months before the event date and chose to say something with only 3 weeks before. read more

I booked with this company back in 2021 and, thankfully, was able to put things on hold before losing more money. From the start, I should've trusted my gut. To even see the venue, we had to pay a deposit -- otherwise, we wouldn't be allowed to come by. When we did, the owner put on quite the performance, selling a dream about "working around your budget" and "handling all the stress for you." She even said she didn't know how she was in business because she's such a bad salesperson -- that should've been my first red flag. Once we received the invoice and saw all the absurd add-ons (like a $500 "restroom fee in case someone clogged it"), I knew something was off. We stepped away and were told our deposit would stay on file indefinitely and could be used toward rentals later on. Every time I tried to use that deposit for rentals, I was told they were "fully booked." Most recently, while planning my baby's 1st birthday, I reached out two months in advance through Instagram. The responses I got were inconsistent, unhelpful, and completely unprofessional. When I asked for a phone call, I was told they couldn't call me -- but I could call them tomorrow. I tried calling multiple times with no luck. After that, I started reading other reviews and realized this pattern has been happening for years -- I wish I had done that sooner. I've since posted my experience anywhere that allows reviews because people deserve to know what they're getting into. To make matters worse, someone from the company actually replied "LOL" to my BBB review instead of addressing my messages or refund request. That response says it all. It's clear this business uses personal stories and sympathy as part of their tactics. Please believe the reviews before booking, or you'll unfortunately find out the hard way like so many others. read more

See all

They owe me $3,000 and refuse to give it back. This company has a habit of taking people's money, canceling events last minute, and then hiding behind a no refund policy. I am not the only one. There are families who paid over $15,000 and got canceled on days before their event with nothing returned. News stations are now reaching out to affected families. The city is involved. This is not a one time mistake, this is a pattern. Do not give this company a single dollar. read more

I recently attended an event that the rustic team coordinated, it's called cocktails and details basically gives us the guests a chance to ask questions, check out different vendors they might have and everything ran so smoothly. They were professional, attentive, and clearly passionate about what they do. I've had the chance to see how the team work behind the scenes, and it honestly deserves recognition I know based on peoples personal experiences and reading the comments that people have mixed feelings on this company. But me personally I like to come check things out for myself and make my own decision based on what I experienced. Based off what I experienced I had a lovely time everyone was communicative, hospitable and helpful. Event coordination is not easy especially when you're managing high-pressure situations and different personalities but they handle it with professionalism and care. Definitely a team that works hard to create memorable experiences. read more

If I could give them no stars, I would. Where do I start?? Worst communication ever! A month before my event, I found out by a friend that the venue had no permits and were canceling their events. I tried communicating with them for 4 days in row and no response. Finally answered, that they were only rumors. I stayed calm because I drove by 2 weekends in a row and they were having events. 4days before my event they called telling me the venue wasn't available for my date, when I booked it a year in advance and made my monthly payments. They offered me a smaller venue at a hotel, which I took because we were only 4 days away. But, I picked a bigger ballroom they offered at the hotel which was better after all. And they had to pay. So please, please look into them because you will get screwed over!! read more

If I could give zero stars I would! First of all: Terrible communication. Second: 5 days before our event, the owner Sandra told us the venue would not be available when it was booked a year in advance. My parents were stressed and frustrated, my sister (the quinceañera) also stressed and disappointed. Sandra offered either to change the date of the party--which was impossible as we had vendors and a live band already booked--or to move the event to a hotel, which ended up being more expensive. Sandra is a shady lady! DO NOT BOOK WITH THEM! read more

Great!!! The venue is amazing. From the beginning the staff was very helpful and accommodating. One of our requests was that the coffee bar be inside the main hall as the majority of our guests were elderly. We were celebrating my mother's 80th bday. It was a hit. The food was very tasty and the esquite bar was a success. The decor was beautiful. We will definitely be booking our next big party with The Rustic & Chic! read more

Do not book with Rustic Chic. They do not have the legal permits to host parties in their venues. They cancel on people last minute and refuse refunds, hiding behind a "credit only" policy even when it is their fault. This has been happening since 2020 and has ruined many special events. If you try to speak up on social media, they block you, delete negative reviews, and limit comments to hide the truth. They only treat influencers and people with status well. Regular paying customers get ignored and disrespected. This company is completely untrustworthy. read more

Me and My husband had our wedding at the commerce location a few weeks ago and it went...okay. I don't want to get on yelp to just bash a small business but I am just going to be honest about our experience. I'll start with the positive. The venue was decorated beautifully and our day of coordinator Dylan was AMAZING! he made the day so much easier. They did a really great job at that. However, we did have issues. Reviews are correct about communication being terrible. Once they took our deposit, we would have to wait days or even longer for response after multiple attempts on our part. At one point, they only responded to us after my husband refused to make the monthly payment since they would not call us back. was this annoying? yes but somewhat understandable. the big issue was the food. DO NOT CATER WITH THEM! I repeat DO NOT CATER WITH THEM! Idk if its just a vendor but our contract was signed with the The Rustic and Chic Co. so it's on them. For context, we paid for food for 150 people and we only had 120-130 people at our wedding. We chose to do pasta and salad because I'm a picky eater and we figured it would be filling for our guests. Wrong. Not everyone was able to eat and the people that did eat were served a pasta portion that was smaller than the palm of my hand (and I have tiny hands). As soon as I was served my plate, I was immediately mortified. I don't understand how anyone thought that was an appropriate portion to serve to anyone. I wish I took a picture it was so bad. I received a portion smaller than when we did at the tasting! (I swear I'n not even exaggerating). On top of that, people found hair and plastic in the pasta (including the groom). We ended up having to order 25 pizzas because not everyone ate and the people that did eat were still hungry (understandably). They offered to pay for the pizza's but ONLY for the people that didn't get to eat. It was honestly very embarrassing and ghetto. It was our job to feed our guest for coming to celebrate us. its the bare minimum and we made sure to pay for more food than was needed to ensure everyone ate and they dropped the ball BAD. You're looking for a venue on a budget, this can be a good option, but just don't get the food. (Also, something to consider they have an F rating on the Better Business Bureau.) read more

This venue is a complete disaster. From the start, there was confusion with the booking dates in July. On the day of the Sweet 16, the food went bad, the Maruchan station wasn't even fully set up (no condiments), and micheladas were only served for about an hour. The designated contact people we signed up were ignored and the photo booth opened late. Then the party was suddenly shut down, supposedly because the band was "too loud." That was a lie. It was actually due to the venue not having the proper permits, which local authorities confirmed. The owner, SANDRA, had known about this issue since February and still chose to take money and ruin someone's once-in-a-lifetime event. This was unprofessional, dishonest, and shady from beginning to end. DO NOT book here unless you want your money wasted and your event ruined. read more

Like I've said before, will continue to use them in every event I have. Great customer service, Great prices and great rental items for any social event. read more

My best friend and her husband had their wedding at The Rustic and Chic Commerce location this past weekend and it was a super cute location. Dylan was our venue coordinator and he was amazing!!! Super helpful in everything!!! Beautiful location, loved the rustic chic look. My best friend and her husband were very happy with their wedding and all the guests had a lot of fun. read more

Everything was perfect! Truly a ONE STOP SHOP!!Sandra was such a big help in organizing the event she added decor for me that I wasn't expecting but truly lit up the room ! I wish I knew about this place before it truly is a hidden Gem! Pricing is really good and they really help in any way so it benefits you overall!! Truly and AMAZING experience with them I am recommending them To everyone and anyone! read more

The Rustic & Chic - Dance floor - Party Equipment Rentals Near Me - South El Monte, California

Be careful full this people will treat you nice specialy the scam artist the lady in charge of locking in a contract our experience is horrible just one month for my daughters 15 bday she found a unrelated reason to throw at us they lost their El monte venue and being sued this place has 1 bathroom for 150 persons dishes are dirty they could keep our 2000 dollars we paid rather than loosing 10 thousand this people are fraudulent carefull theirs many venues to choose from look at all their reviews they only got 1 good reviews don't be fooled their very un professional sad to have people and a business like that read more

We loved our photo area for our wedding! They set up and took down before we ever knew they were there, didn't have to worry about a thing. Looked great for photos! read more

My cousin recently had her wedding @ the commerce location and it was #fabbb no seriously tho Dillon was our event coordinator and he's was super professional and ensured everything went smooth sailing for the big day. The venue was perfectly clean, decorated beautifully and the vendors provided great food and drinks. It was overall a vibe. We had no problems & I would definitely book this venue again in the future. Thanks again ‍ read more

We had an amazing time, the stuff was very helpful. They made our day stress free . And thank you

As soon as I saw this venue, I knew it was the one! From the moment we booked, the staff--especially JP and SP--were incredibly responsive to all my questions via text. I really appreciated being able to go in for an in-person appointment to choose our table layout and get every question answered. It gave me so much peace of mind knowing we were in good hands. In the weeks leading up to our event, Leslie was absolutely amazing. She made sure we had everything we needed for our drinks and was always so kind and helpful with any last-minute questions. I especially valued our phone appointment where we reviewed the full timeline--it helped everything feel real and organized. I was lucky to have her working on the day of the event too--thank you, Leslie! We also had Dillan as our day-of coordinator, and he was phenomenal! I met him at our rehearsal, and right away I could tell he was experienced and on top of everything. He guided everyone smoothly, explained the timeline, and handled every detail with confidence. On the actual event day, I didn't have to worry about a single thing. Dillan kept us on schedule and made sure we were fully taken care of--even thinking of little things I hadn't considered. Overall, communication is everything when working with a venue, and Rustic & Chic nailed it. I highly recommend this venue--our event went off without a hitch thanks to their incredible team! read more

We hosted a small family wedding for my cousin here in 2025 at the Commerce location and had an amazing experience . The staff was very helpful and attentive throughout the event , the space was perfect for our intimate gathering, and everything ran smoothly from start to finish. The decorations, music and photo area were spot on and the coordinators made everything feel organized and professional. S/o to lead coordinator Dillon for helping us through the process. Definitely would book again and a place we highly recommend! read more

Absolutely loved the Pokémon themed birthday set up. The backdrop came on time and the desserts were so cute with Pokeman concha's and cupcakes. Thank you making my birthday party so easy. read more

always a great experience , would highly recommend. staff is helpful and friendly, ready to work with you read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

See all

Absolutely loved the service! Super friendly and great communication. I can't wait to one day work with them for a full event. I only booked for a dessert table (just the table) and balloon topper. I follow them on IG and they had a sale. It was for my daughters 1st birthday so it was nice to be able to just rent the table without having to break the bank! They responded quickly! Invoiced in a timely manner once I sent deposit. The day off they texted me eta and communicated when there was a small delay in time. Highly recommend! read more

The Rustic & Chic - Party Equipment Rentals Near Me - South El Monte, California

I want to say this was my first sweet 16. We celebrated my daughter Sandy. At first, when Sandy we came to me that she wanted a party, she wanted her sweet 16. I was so nervous because I did not know how to begin. I found Rustic Chick on Instagram. And decided to make a phone call on my first meeting they had me sold. I was able to pick a package for my beautiful daughter that would help my budget but as the day got closer, I need it to make changes and add new things, I'm not even up to the last minute I was able to add more lights, the staff member that helped us that night. Amazing amazing amazing. I give them five stars because they helped make this event so easy for me especially their vendors came through, so good Sandra thank you for all your help and all your girls that help me throughout the way. I have more pictures, but they will be delivered this week. Thank you, Rustic chic in Commerce California read more

The Rustic & Chic - Loved the phone booth for messages to my daughter. Rustic you all rock. - Party Equipment Rentals Near Me - South El Monte, California

See all