My 2017 Kia Niro was towed to this dealership on September 4 and remained there until I ultimately…read morehad it towed elsewhere on September 14. I authorized their $220 diagnostic fee. A few days after the vehicle arrived, service advisor Sydney called and told me the car needed, at minimum, a new hybrid battery and fuel pump, with a verbal estimate of approximately $6,400. My concern was what happened after that. I repeatedly called and emailed requesting the written diagnostic findings and an itemized estimate so I could understand exactly what had been tested, what had failed, and how the approximately $6,400 estimate was calculated. I never received either one. Communication was also extremely poor. Multiple emails to Sydney went unanswered, and I only received a response after calling the dealership, speaking with someone else, and explaining that my emails had not been answered. Because I live approximately two hours away from the dealership, I was relying heavily on phone and email communication for updates, which made the lack of response especially frustrating. When I ultimately arranged to have the vehicle towed elsewhere, I gave the dealership relatively short notice, so I understand they may not have had sufficient time to fully reassemble everything before the tow arrived. After the vehicle was delivered to my home, I discovered that the rear seat remained removed for access to the hybrid battery, a large underbody cover panel had been removed and placed inside the vehicle, and some electrical/fuse connections remained disconnected under the hood and inside the car. My primary concern is that after my vehicle spent 10 days at an authorized Kia dealership, and after being given a verbal diagnosis involving thousands of dollars in repairs, I still could not obtain a written diagnostic report or itemized estimate despite repeatedly requesting them. When a customer is being told a vehicle requires over $6,400 in repairs, I believe providing that information in writing is a very reasonable expectation. Unfortunately, the communication and follow-through I experienced fell far short of what I expected from an authorized Kia service department, and I would not use this service department again.