i had concern about employee in service dept .ii brought the issue to mr dustin very professional.thank you for listening to my concern awesome ty read more

Anderson Ford is awesome! Chris,McKenzie, Brett and Cameron made our buying experience the best ever. They got us into a vehicle we love and is affordable. They all stayed late on a Friday to make it happen! We absolutely love our new Explorer! Thank you! We are definitely customers for life! read more

Anderson Ford - Kingman - Car Dealers Near Me - Kingman, Arizona

Was bullied and disrespected by Anderson ford Kingman automotive service advisor [not mentioning name] "I had a business transaction there" on 04 27 2026. if i could give zero stars i would. this advisor was so rude that he wrote B--- S--- on the official paper work i had for his signature. KEEPING A RECORD OF SAME. FOR OUR COMPANY RECORDS. read more

Anderson Ford was GREAT. They helped us find exactly what we needed. It was fast, smooth, and easy. ERICK gets 5 stars from the Anderson family. Thank you again we love our new explorer. It fits are whole family read more

The technicians lack the knowledge on how to properly diagnose any issues with your vehicle and all the service advisors are TRASH. All of them. Truck still at shop without any answer as to what's wrong with it. Read their prior reviews, tells you all you need to know. Anderson, please, hire competent people! read more

Hauling a horse trailer from Arizona to Montana, my radiator dial was inching up so we stopped at Anderson to have it quickly looked at on a Friday. We were immediately greeted with big smiles and helping hands to figure out what was going on They advised we change out the air filter and voila! It was perfectly awesome!! Thank you sales dept (man who had moved to Kingman from California) and thank you Ron at the service dept!! We landed safely in Montana and are SO APPRECIATIVE FOR YOUR ASSIST!!! read more

I brought my 2025 Explorer with approximately 5000 miles on it for a leak. The service manager informed me it was a tiny crack in the transmission pan. I went into the garage and couldn't see the crack they said was caused by something that hit the pan. The leak was at the seal.They informed me the cost would be $1000.00 to repair. I refused service and purchased the parts delivered from Ford for $147.90 delivered and got a mechanic to replace the parts for $100.00 dollars and $60.00 for transmission oil. So the total cost for repairs was approximately $300.00! I will NEVER bring my Explorer to this dealership again!! read more

George in service went to bat for us!! We had an engine blow up on a trip back to CA and were towed to Anderson Ford. George told us ahead of time how to drop our keys in over night box and exactly where to leave our car. He made a 3 pm appt for us for the next day, but got us in much earlier for the diagnosis, stating, "We always try to help our out of state emergencies." He then stayed on the phone for two hours with Ford corporate for paperwork regarding our extended warranty coverage- was completely covered. Christian in Sales was so pleasant and courteous. He helped us to find a vehicle on their lot that was the right price, clean and perfect seating. Richard and Michael helped complete the transaction with great ideas to help our dollar go further. This team supported us in a very stressful time and got us on the road so quickly!! Great Service!! read more

The mechanic took my truck here left it running unattended?I have brought two vehicles here and it's been a nightmare. Been told Anderson ford will not service your tires on a dully ? Rotation rebalancing etc. read more

See all

Just don't! The guys were not rude , but also not helpful. Vehicle was never fixed. Over charged.

Being new to this area, I had heard great things about Anderson Ford but was nervous about the whole process of looking for and financing a used vehicle. I was greeted warmly by salesperson McKenzie who helped me find the perfect car!!! She happily guided me through the application process and was very patient with me while I accessed payroll and insurance through my phone. The finance manager found payments within my budget and was beyond accommodating. I felt so comfortable and confident with my purchase through this amazing staff and I highly recommend Anderson Ford whether you're looking for a brand new or used vehicle!!! read more

Our review is for Dustin in the Service department. This man deserves corporate recognition for his outstanding care for his customers and superior service. In the words of my husband (which I wholeheartedly concur!): "He literally provided the best customer service I ever had in my entire life". We were traveling to Kingman over Memorial Day weekend from Southern CA and a service engine light popped on. Fortunately a Ford service shop (Anderson ford) was in Kingman! Dustin graciously welcomed us right away and immediately began the diagnostic process. He quickly found the issue (a busted hose). Here's where he literally saved the day! He searched every Ford location in the area and could not locate a part to replace ours on his existing lots. The next option was to order the part. But it would not arrive until Wednesday. We would be stuck in Kingman Arizona unable to drive home for 5 days. We were panicking, as we had work to return to much sooner. Dustin took it upon himself to take the part from his own vehicle (which was new and matching ours) so that we could get home on time. He sacrificed his own vehicle until the part could arrive to put back on his truck in order for us to be able to get back to our life and routine on time and not be stuck in Kingman. This man in no way needed to do that . He did that because he's a genuinely good person. And he deserves accolades from his employer for being such an amazing representative for them. THANK YOU DUSTIN! You are rad and you are appreciated!! My family thanks you very much. And I hope Ford formally recognizes you for your hard work. This is the type of care and service that rarely exists anymore . read more

Don't look now they just screwed me over again in six months that I've known them. It's been at least 10 different horrible events of them screwing over a senior disabled veteran am a woman and that's the reason. They said they sold me a premium warranty and never explained it and never gave me the paperwork. George doesn't know how to read the computer. It was a basic warranty. I didn't even know what they charged me. They charged me almost $4000 for the warranty so they could jack up the finance charge on a jeep to be $10,000 at 18% interest. I canceled their warranty so I'm getting $3400 back. I lost $600 on that warranty that they did not honor because George didn't know how to read it. My thermostat was out and I brought it to another company. I had to pay $500 because George was such a mess. I couldn't trust him. You can't trust Ford service people. They need to reimburse me $500 because before I canceled the warranty it was effective and I had it. Mind you Cody told me it was a premium warranty and it was only basic but it only had a 100 deductible. George said the deductible was $200. I guess he wanted to stuff $100 somewhere in his pocket for Christmas. And I got news for them. The car is almost paid off so I'm not spending $5000 in interest over the duration of the loan they gave me at 18%. I only have spent near 300 in interest over six months. I owe only $160 on that car so therefore it's gonna be paid and all I'm paying is perhaps 300 in interest not $5000. This vehicle was possibly worth $6000 but they had to tack on a Warranty to hurt me on the finance situation. They give me a booklet that says premium warranty and it's not even applicable. The incompetence is beyond belief. I'm happy to tear down their review rating because they deserve it and I filed a complaint with corporate. I filed a complaint with the Better Business Bureau. They owe me $500. So I'm very happy today. I saved $3400 by canceling their stupid warranty. That's only good for 24 months and I'll go with another company that only charges me 1200 a year not 1700 a year for a warranty. I looked through their negative reviews which are in abundance. They are a horrible company. They are not professional. They don't care about people and they don't know how to do their job. I hope I mentioned I wrote them up to corporate and I have a case number. read more

Shady dealership...Buyers beware.... I was trying to buy a Hummer H3, it was recently acquired by the dealer. The price was already posted all over the web with a set price of 24,950.00. The salesman went MIA for several hours after going back and forth on getting my information. (They knew they were getting a lot of interest for the vehicle, so they do their typical waiting game) They stated it hasn't been through inspection, detailed and the basics like oil changed/tire rotation. They finally got in touch with me, told me the price is 29k plus a savings of 2k(blah, blah, blah). I said no, the price you posted on the web stated for 25k, they turn around and tell me well we dont have to do the basic oil changed, detailed, inspection. I laughed and just stop responded. great/trusty dealerships always do the right thing, they get a vehicle in, they do the prep work before posting it online. Ive been buying vehicles for a very long time, traveled to a lot of states and never encountered this behavior. I'm probably on my 50th vehicle and I was very disappointed with this practice. read more

Anderson Ford - Kingman - Original vehicle price - Car Dealers Near Me - Kingman, Arizona

See all

I was a Ford suspension tech for a years and an alignment tech for 33 years. Retired at age 50 and build custom cars. Moved to AZ and didn't know a good alignment ment guy until I met Jesse here at Anderson Ford. Built a 1950 chevy truck with a mustang II front end. Told him what inwanted the alignment specs at and if he couldnt do it, to let me know. He set it exactly where I told him I wanted it. I've sent him a few vehicles and they ALL have been perfect. Wont go any where else. read more

Took my F-350 in to have the rear camera worked on. BGot the truck back and rear camera wasn't hooked up and tailgate wouldn't open. Complained to service and the ignored me. Not only that the lied to me about the truck. They were rude and confrontational. Management acted the same. Worst Ford dealership I have ever been to. Don't take your vehicle there unless you want them to break it.​ read more

Dishonest in every way, they sold me a used Jeep and they don't know anything about a jeep. The key fob is broken and they have the nerve to tell me it fell in my purse and broke --really. They probably dropped it on the concrete floor and broke it and didn't give a damn before they sold it. They don't know how to describe any features about the vehicle they sell the AC went out in four days and they didn't want to fix it and while they were fixing it later on, they stole something out of my car. These are the most abusive lying people I have ever met every time they open their mouth it's a lie and they don't care. read more

Don't shop here. My son bought an electric Ford Lightning from them promising an adapter to charge at any power station. Then they reneged on that. Then they have an offer for a complimentary charging station but he bought his Lightning several months earlier and his car didn't apply. Anderson Toyota in Lake Havasu is equally as bad. Was going to buy a Toyota there several years ago but they would only give us $800 for our Hyundai Santa Fe. Went to a dealer in Vegas where they gave $1,900 for that Santa Fe. read more

It was definitely not my best visit. Went in for a simple oil change. After picking my truck up There was oil dripping from the oil filter. Grease prints all over my hood. Windshield wiper fluid not filled. Air pressure in the tires were all different. Plus it took a month to get the greasy and stinky Oder out of my truck. No vehicle wash either. Very disappointing to pay that much money and have to come home and redo and clean my truck , and it's still leaking oil. Definitely will be my last visit due to them not making things right. No phone call back and George never followed up. read more

Anderson Ford - Kingman - Oil keeps leaking out - Car Dealers Near Me - Kingman, Arizona

I took my Ford Fusion in few years ago for oil change and when I got home and checked the next morning, after it sat overnight, I found it was way overfilled. Since I live about 40 miles out of town, I had to have mobile mechanic come out and he drained 2 quarts to get it down to the full mark. I called management who graciously sent me the check to cover the mobile mechanics charges. Since there are a couple dozen screws on the panel under my engine, I was unable to do any oil changes myself and wound up giving Anderson a second chance. They overfilled again and also rotated my new Micheline tires without my knowledge, which my tire shop had just rotated. So now my new tires are unrotated and the oil level is off the top of the dip stick. So I called the service manager and explained the background and was told she was aware of the background and to bring my car back in and they will verify the overfill and drain some oil out and un-rotate my tires. Appearantly it is my fault for not telling them to not overfill and to not rotate. That will mean another two hour wait at this service dept. Really? Come on Anderson it is called customer service. I thought I saw an Anderson mobile mechanic van around the side of the lot. No offer to send someone out to fix their second screw up. Otherwise pretty nice people. read more

Upon talking to Ford about the new truck, it turns out Anderson ford used the "New" truck we purchased from them as a rental vehicle and we lost 6 months off of our factory warranty. Turns out they put the truck in service 6 months earlier and used it as a rental truck for the dealership while lying to us about that stating it was a new vehicle with a complete factory warranty! Will never do business with them again as they are complete liars. read more

I have tried to work with Anderson Ford in Kingman for the last three years to get things diagnosed on my Ford and every time I use their online service scheduler, I get a phone call within a few hours with them telling me that they may not get to my car for up to a week, but I'm welcome to drop it off and they will get to it as soon as they can. It's my only car! The only time they've provided service the same day is when I purchased tires from them. They won't even commit to look at a slow leak one of my tires has, at least not without saying it may take a week. Now, I learn that after I ask them to do a "general diagnostics" (their term), for the car, which online is $160, they tell me that it is actually $160 per issue. So if the brakes need repair, $160, if the starter is bad, another $160, etc. The cost could go on and on. This is a rip off. Diagnose my car and if I think I want the work done, then you'll get paid. To think I was considering buying a new Bronco from them. Not anymore! I'll go up to Henderson or Vegas. read more

Don't buy a used vehicle from this dealership. In the contract we signed there was a limited warranty for a used car that said "the vehicle will be fit for the ordinary purposes for which the vehicle is used for 15 days or 500 miles whichever comes first". That's a lie. They would not get us a tow after we broke down (had to leave the vehicle overnight on Rt. 66) nor did they want to do the covered warranty work on it.........and it was 300 miles and 8 days after the sale. They are all fun and laughs when they're selling you the vehicle; but the minute you leave the parking lot you're on your own. Spending a large amount of your hard earned dollars in this difficult economy is hard enough to do; you'd sure expect to be taken care of after the sale. Go to Swanty in Kingman they seem to have better customer service. read more

We all know how difficult and stressful buying a car can be ! I was in the market for a new car, and wanted to keep my business locally, with a good fortune I came across Anderson Ford. We met Erik V. Sales person, what a delightful experience we had, gentle personality, non pushy, aknolageable and helpful, highly recommend him, he is defenetly an asset for the company! Sales manager, it was fun dealing with him, he does what he supposed to do...profit that is, just want to say..thanks Phill for the deal ! Finance Mgr. Brett was very professional and fast on paperwork. Got us in and out fast with a smile. Thanks Brett ! I will defenetly do more business with Anderson for and recommend to family and friends. Anderson Ford....you have a great team ! read more

Worst customer service in Kingman! They will talk up how much you mean to them and how they want your business and pretend they can't help you out at all. I wasn't 12 hours removed from buying a truck there and noticed the next morning my rear window wasn't working properly. Called in spoke to the gm who I dealt with the prior evening. This dude told me to make an appointment Monday thru Friday. I said but I was just in there last night he couldn't have care less. read more

I broke down outside of Kingman Arizona gave them a call they said bring it down they can take a look at it. I had it towed over, when It arrive they said they don't have time that they would do it the following day so I got a hotel. Long story short day 15 they still had not looked at it so I had it towed out of there $720 one way to Prescott Arizona to a different Ford. I am a van life for and live in this vehicle and explain that to him. Never got any calls or replies to any of my messages left to them. For full story check out https://youtube.com/c/HappysTrails Never bring anything here. Never! read more

Have tried multiple times to arrange a servicing for my Van, but never hear back from them. It's as though they're not interested in my business. Anderson Ford is one of the most unprofessional businesses I've had the misfortune of dealing with. read more

Sales manager , didn't feel good after purchase, car dealers are dirty and have no moral code of ethics

I looked at a Honda Civic yesterday. Told them I had to speak to my husband but I'll be in touch, very interested and I'll be back tomorrow. Next day comes, not even 8:30 in the morning. They sold the car! I emailed them at 6-7pm the night before saying I would be in to pay for the car cash, and they sold the damn thing! The manager had the nerve to tell me "well you just weren't ready to make a decision, they were and can't just not sell it." NO UOU CAN KEEP IT FOR 24 hours FOR THE PERSON WHO WAS FIRST INTERESTED. "Well I expressed someone else's interest" nooo he said that someone from Vegas will be coming the next day. So thanks! I was selling my old car to upgrade and they just swept it from under me. NEVER WILL I STEP FOOT IN THIS DEALERSHIP AGAIN. read more

Great service! Would like to thank Patty and Lacy in the service department (as well as the mechanic Kevin Rubio and Eric Radars)..... in parts Walter was amazing and efficient. we are full time RVers and needed some service while in Kingman, all these people delivered and we got on our way late that afternoon. thanks Michael and Martina Moosberger read more

Anderson Ford - Kingman - Car Dealers Near Me - Kingman, Arizona

They always do a great job on my cars and treat me fairly with reasonable prices and they get my car taken care of in a timely manner. Lacey is very professional and helpful. read more

It took over 3 Hrs to do an oil change and they did not wash it. Then I never got a call that it was ready, I looked out the window and there sat the shuttle driver. Next morning it is leaking oil on my garage floor in 3 places, it has never leaked, so I think instead of pulling the skid plate off the bottom that protects the pan, filter etc, they just drained the oil and let it run all over. read more

Purchased a brand new car from them last week.... two hrs after purchase the check engine light comes on. So my husband calls and they say bring it in next week ..... seriously! I couldn't get you outta my ass but now that we purchased a car it's like oh you don't matter! Seriously Anderson ford you suck! Customer service sucks! They don't care about you after you purchase read more

I just had a GREAT experience with the folks at Anderson Ford! Was driving back from a short vaycay in Sedona, AZ to LA area in my 2017 F-150. My friends in Sedona called to tell me that my truck had leaked some fluid parked at their home in Sedona so to watch it. Rather than head across the Kingman to Barstow desert stretch without knowing what was going on, I called ahead to Anderson Ford, spoke to Lacey, and explained my concern. Coolant and oil looked OK to me when I checked them, but transmission fluid on my truck requires a mechanic check it out (no dipstick) which is crazy but there you go. Lacey said "Come on in, we'll be ready for you." Wow, were they! The Anderson service team immediately had my truck up on a rack to check it out, figured out it did not have life-threatening injuries, cleaned it up, topped it up, and had me back out the door in record time, with some extra coolant tucked behind my seat and clear instructions what to tell my regular mechanic when I got home. As a traveler, they could have told me anything about my truck and I would have been at their mercy to believe it and perhaps spend a lot of money to feel safe getting home. Instead, they were very careful to check my truck, steam clean the engine compartment to make sure there wasn't a significant leak that went undetected, drained and replaced my oil to make sure it wasn't overfilled and leaking, noted a few things for me to watch for on the way home, and sent me on my way feeling pretty confident that I wasn't heading off on the road to doom and AAA drama. While I was waiting for my truck, I test-drove a diesel F-250 (my next truck purchase) with Michael, a pleasant and totally non-pushy salesman. He told me what I needed to know about the truck and was direct when he didn't know the answers to a few things, too. Between the incredible assistance I received from Lacey and her crew and the EZ no-pressure test drive, I was really impressed with this dealership and even though I live almost 5 hours away, will ask them to price my new truck when I order it. Thanks Anderson Ford for getting me home feeling safe and for providing a very non-dealerish experience! read more

We've always had loyalty to Ford dealership service because they back their work. But this one seems scammy. Our a/c was not cooling as it should. Took it here and was told our a/c compressor was leaking and needed to be replaced to the tune of $1600. We got a second opinion from a recommended reputable shop. This shop took us in right away where Anderson took two days and a rental car bill of $160. Second shop said a/c was fine just 1lb low on coolant. Two hours later we are on the road with a/c running cold. We're done with Anderson. You lost a good customer with your sketchiness. One star because you can't do zero. read more

I seen a car online and talked to their internet salesman Mason. I asked how the paint was and overall condition of the car before I drove an hour and a half. I was told by Mason it was told the paint was good and very well maintained. So I leave work early to come see the car and it was in terrible condition. Anderson Ford doesn't take the time to detail used cars to sell. I turns out Mason doesn't even work at that store so i had a salesman Bradley help me and he was good and knowledgeable about cars. It's a black car and scratches and burned paint everywhere. The whole car was dirty. They claimed they went through the car and it's mechanically good. I pointed out an issue that is $1000 fix alone. Thousands in paintwork to fix it. Hole in the leather seat. When I talked to Owen a sales manager he told me they spent $400 in paint correction which was a lie considering it was driven through an automated wash. I made a fair offer the next day considering the damage and no reply. The next day I talk to Owen and they would drop the price $2,400. They will end up sending the car to auction and lose money rather than sell it to someone who pointed out the issues and will take care of them. Then I get to deal with another manager Phil. I can honestly say I will never buy a car from these guys and even if they agreed to my offer price I would not buy it. Wish I read reviews before wasting time read more

Had an amazing experience with all departments. Everyone was so helpful and efficient. Salesman CORY was super helpful and friendly and new where I stood to buy a car, finance manager BRET, professional and friendly, HAILEE the Service Advisor super sweet girl and so where coworkers too in service, Everyone passing by me while waiting was friendly also. read more

This place is real bad news. I was a couple thousand miles under 60k and there was a small transmission leak. They told me it was "overflow" and not to worry. Turns out, it is a drive train problem for which the warranty expires at 60k. Shame on them for not doing the warranty work. No other mechanic ever heard of a transmission fluid "overflow." What is wrong with them and why do they cause harm to their customers instead of doing the right thing? read more

Van pulls to the left just as bad as when I took it in. Wish George's feelings weren't so hurt so I could have received paperwork on what they did or did not do. Taking it to Holden auto service for them to correct of do something to fix my van. Hopefully they won't disappoint like Anderson Ford did both times I was there. Sad, van under warranty and I don't trust them enough to fix it for free there Update 9 Oct: Talked with GM about my visit, and he told me to bring my receipt from Holden in and they will for pay the work Holden did. Update 10 Oct Picked up my van from Holden Auto & Truck service and they did this thing that in the Navy we called "trouble shooting" to figure out the issue. Instead of giving me an alignment like I asked for, they drove it, determined I was correct and the van did pull to the left. They then lifted it and checked for any damage, etc. which there was none, and rotated the front tires only and drove it again. The van now was pulling to the right. They guestamated that the van probably did not ever need an alignment at all, it had something to do with one of the tires (radial tires, I don't know the specifics). They then rotated the front tires to the back, put in the proper air PSI, and my van drives like new now. Cost me roughly $50. I'm not even going to have Ford reimburse me. It's not worth me going back there. read more

Our family is on a Road Trip and came limping into Kingman, AZ; our 2005 F150 was chugging on the hills and did not inspire confidence that it could make it for the rest of the trip. We pulled into the Service Department at Anderson Ford and were welcomed by Service Manager, James Burdette. The employee you are interacting often is the person who creates either a negative or positive impression of the entire company. James is 100% positive and clearly set out a path forward - put the truck on the diagnostic computer and the results will show what our options would be next. James explained it would take up sometime and we were welcome to relax and enjoy free refreshment including ice cold water, juice, ice cream, popcorn, cans of soda and much more. That was nice. After a while James came back to us with results - the good, bad and the ugly. It turned out that our truck need quite a few items replaced and for us the bottom line was a lot of money. However, James explained in detail why each item need to be replaced and it seemed reasonable. I okayed the repairs and James said it would take a while - perhaps a day. James arranged a nice loaner car for us and since we wouldn't be charged mileage, suggested we visit a local resort, the Hualapai Lodge. We did and had great time enjoying the vista and lunch at the resort. The next morning, we received a text that the truck was ready. When we arrived James explained again in detail what was done. He had given us a discount where he could. We paid the bill, shook hands and resumed our road trip. Now, I have to tell you, I wanted to wait a few days before writing this review to see it the repairs actually fixed the problems and nothing came apart 300 miles down the road. Quite the opposite; we went up to the Grand Canyon and back to Flagstaff via route 180, which reached an altitude of over 8000 feet. The truck performed perfectly. The price paid was fair and fixed the problem. I read more