Travis and Devon are literally the sweetest and the best!!! My wife and I went to go buy a car for…read morethe first time and I can't believe how easy it was. From the first interaction all the way towards the end, these two gave us a wonderful first time buyer experience. Helpful people through and through! Best of all we are in love with the car we got, no regrets! Thank you guys so much.

Went there to get our Kia Telluride shed of all the previous owners info and Tom Frank was very…read moreknowledgeable and got it cleared out and helped us put in our information instead as well as operate the navigation system. We were very happy their parts department also had all our floor mats in stock. The previous dealership we went out of our way to shop at didn't have them. They offered to order them, we were leaving town the next day so that wasn't an option. We will definitely go there for all our Kia needs from now own.

Highly recommend them! Have taken a couple of different vehicles to them...including my RV for a…read moregenerator problem. Reasonable and actually told me I didn't need something done that someone else told me I did. Saved me over$1,000.

I took my car in because the drivers window made grinding noises when I lowered it, and then…read morenoticed when it was down, I could not open the door. They charged me $495 to fix and when I was driving the day after I picked it up, guess what? Same problem. I took it back immediately and they kinda just shrugged, said a door part is broken and they didn't work on that. NEVER going back.

Had recall work done here, tailgate would pop open while driving down the road is what the recall…read moresaid. I never had an issue before the recall. Recently was driving the vehicle at 5 mph making a turn and the tailgate popped open and was damaged. The tailgate hit my trailer jack. Went to the dealer after this happened and was told to call Ram Customer Care. I did so and they asked if the dealership had inspected the tailgate. I said no and they asked why not. Went back to the dealer and they flat refused to inspect it and said the manager would call me. That never happened but they talked to Ram Customer care and told them the recall work was done and done correctly. How would you know without inspection?! Long story short T&R collision fixed the damage to the tailgate and fixed the botched tailgate recall and adjustment. I have the typical hemi exhaust leak as well as a couple maintenance items that I was going to have the dealer do but since they let me know how they do business I will be going else wear for the maintenance and repairs needed. They are obviously perfect the first time whether or not the work holds up. Funny how I never had an issue with the tailgate until they touched it for the recall. So now I just call the FTC and NHTSA and let them deal with this situation. Then pursue further legal action. May decide to park across the street with a big sign to warn the public or the poor business practices of this dealership and its staff. Would have been way better to come inspect my vehicle for both of us. Definitely going to pursue this issue further even if it costs me some dollars to do so.....

My fiance and I are out here for his construction work. We dropped our truck off for service…read morebecause it kept overheating. It ended up needing a new radiator and water pump. We knew it was leaking coolant when we dropped it off. We were told 2-3 days for parts and it would be fixed the same day the parts got in because they knew we needed the truck to go home and he needed it for work. We ended up being stranded in kingman for the weekend. The service advisor was rude to my fiance because we kept calling for updates. The dealership we bought it at was supposed to pay for the repairs since we've had the truck less than 30 days. We got the call Friday saying it was gonna be done. My fiance went to pick it up after work Friday and was told he couldn't have it because it wasn't paid and they needed to test drive it again. We know the service manager personally at the dealership we bought it at. We called him and he said it was paid at 1 that day. My fiance went in at 4 so I was skeptical of which dealership was lying so I texted the owner of our dealership and he confirmed it with accounting that it was paid. Monday my fiance called and they were saying it's still not paid even though we knew it was. Finally they sent someone Tuesday to come get me at our hotel to pick it up since he was working. I get in the service dept and say I'm here to pick up my fiancés truck. The service advisor says "oh you got your own ride I just sent my guy to get you" with a rude tone. I let it go but customer service is a thing and you could be nicer since you made us pay $400 to be stuck in a hotel for the weekend since we couldn't go home. I get the keys and paperwork and go out to the truck. I walk around it and notice a puddle of coolant on the ground underneath it. I popped the hood and checked to see if I could see dripping anywhere. At this point we just wanted the truck back so we decided to keep it for a couple days and see if it leaks. Also they used over a quarter tank of gas which I think is a little overkill because it wouldn't take that long to overheat if it was still having issues. It hasn't completely overheated yet but we will test it when we drive home this weekend and I'll update. It got a little over normal temp when I drove back to the hotel but nothing super concerning like it was. If your vehicle has an issue I'd avoid this service dept and try to find somewhere else. The only nice thing was the courtesy vehicle that would come and pick you up. The guy who picked me up was super nice. I wish I got his name.

Excellent service. Professional, experienced, efficient and honest from start to finish. They…read morefixed my vehicle in 2-3 days what the dealership was unable to do in over 3 years. My vehicle had always been serviced by the dealership since purchased and I had been happy with them until about 2-3 years ago. After 3 years of total frustration with the dealership I finally took my 2007 Santa Fe to Holden's. So glad I did! Christian and the mechanics jumped in to trace the check engine codes dealing with the throttle assembly/sensor, identified the source there, and the long crank to start issue (fuel pump). They replaced the necessary parts and fixed all my issues. And they kept me apprised of their ongoing efforts and estimated costs along the way to solve the 3-year puzzle. They also worked hard to get it back to me before the 4th of July weekend. What a relief. BTW-I am almost 74 years old and Holden's never gave me the feeling they were trying to take advantage of an older lady. I found just the opposite. They wanted to know the entire history and they listened to me list the issues that had been occurring and made notes in my file. For about 3 days of labor tracing the elusive engine codes, parts and repair it cost me $930.87. Worth every single penny! And when it was ready they sent an Uber to pick me up on their dime. Impressive. When I paid my bill Christian and the mechanic (sorry I didn't get his name) were excited and proud to show me pictures and explain what they found and how it was repaired. Now I have my dependable transportation back and the confidence that it isn't going to fall apart on me like the dealership was attempting to make me believe. I believe we had 2 separate motivations at play; a dealership trying to scare/frustrate me to the point of buying a new car or Holden's honestly wanting to find the problem, repair it and return my dependable Santa Fe to me. I highly recommend Holden's Auto Service to anyone looking for honest, dependable and experienced auto mechanics and service. They actually care.

I truly don't understand all the amazing reviews, we literally chose Holden's based on all the…read moregreat reviews, unfortunately my aunt did not have a great experience. She made an appointment for 8:30am to have them to check a bumping noise and service her air conditioning. They did offer her use of the shuttle, but after more than an hour they ended up having to call her an Uber, which I do think is very nice, but quite honestly with what was done to her car that really shouldn't have been necessary. They determined what the noise was and changed the cabin air filter, this took until about 11:30 am. Now I'm not a mechanic, but I have changed a cabin air filter, takes no more than five minutes....tops. They charged her $43.51 for the filter, which is ridiculous, they also charged $49.75 for labor, I can chalk the labor up to all the other things they checked, but that price for the filter is an absolute rip off. My aunt said there was a rattling noise coming from the passenger side after she picked up her car, I said it may be something from the filter replacement, she's 73 years old and didn't realize that the filter was accessed through the glove box. I opened the glove box, mainly because I wanted to see this gold plated $43 dollar filter, first thing I see is that the damper is not attached to the inside compartment. I can't say that they broke it, but considering the plethora of pages they gave her with suggested repairs, you'd think they would have mentioned it...just sayin. I pulled the $43 filter, it's totally generic, made in China, no brand name listed on it at all, Motorcraft and STP average $25-$30, clearly they were just taking advantage of an older lady. My aunt has trouble standing as well as sitting in certain types of chairs, she asked several times about when her car would be ready, even after she had paid, she waited another 30 minutes, it was only after walking outside and seeing her car with the hood down and the keys in the ignition did she ask again for her car that they finally made an effort to bring it around for her. They determined the bumping noise to be the struts, she does also need tires, they wrote her up an estimate of $1099.97 for tires, installation, and all the other new tire crap. They also gave her an estimate for the struts and an alignment, the strut assembly and sway bar link with labor came to $1515.68, the alignment was $194.66. Thankfully she didn't have the time or the money to have those services completed today. After hearing about her experience and seeing all the estimates, I made her call Stockton Hill Tire, she now has an appointment with them next week to have struts, alignment, and tires for $1200. I understand that they may have been giving their estimate with "better" tires, but they gave her no options in their estimate, making her believe that was the best they could do. They may be nice and friendly, but it seems to me that its just the ole slight of hand, watch the right one so you don't see the left one in your wallet. Seniors beware.

Outstanding service! My experiences with Simple Auto has…read morealways been very positive. A family business and are reliable, honest. They really care about their customers and go the 9 yards to troubleshoot and repair your vehicle. They are excellent communicators and are very reasonable. You won't go wrong to trust Simple Auto for all your auto repairs! Thank you Simple Auto for your care!

I was traveling through the area and my car was having some transmission issues. I called this…read moreshop at 8am as soon as they opened in hopes of getting in. I explained what was happening and I was told I could bring the car in. After a transmission drain and fill (about 2 hours due to the transmission needing to be warmed up to a specific temperature to check the level properly) we were back on the road and it resolved my issues. They were honest, fast and best of all fair in their pricing. They didn't gouge me or overcharge me for being in a bind. This is a true mechanics shop. They don't have a luxury waiting room with TVs and fancy coffee and snacks. Just simple seats to wait there if you must. I was actually excited when I saw that. Maybe I'm old school but I prefer a shop that is about fixing the cars right for a fair price and about their craft. If you are traveling Route 66 this year with the big 100th year or just in the area and are having issues, I highly recommend this shop.

John, owner and operator, is an excellent communicator. He always offers several options while…read morerespecting budgets and goals. He maintains our family's personal vehicles and our business fleet. I have what you could call automotive anxiety; John is the garage equivalent to a behavioral health counselor, *willing to teach without "speak down" and never sexist*. That's a big freakin deal to me. As long as his shop is open that's where our cars will be. Oh yeah- super clean/organized shop, ADA accessible and very affordable.

I love this shop. Jonathan is so knowledgeable. He is the only mechanic I will allow to work on the…read morehusband's F150. From changing a headlight bulb to swapping out a turn signal switch in the steering column to pulling and replacing the exhaust manifold. His shop keeps the old Ford going.