Best customer service around! We stopped in to pick up a few things that we needed and we were pleasantly surprised. The store is large, well laid out and full of everything you could ever need. But the best thing about our visit, was the staff. They take customer service seriously. We were asked a few times while perusing by different associates if we needed help finding anything. They didn't give off the pushy "car salesman " vibe either. They genuinely wanted to help. When you go to check out, they will walk to you and take you to a register to get you checked out. But then... are you sitting down?... that same associate walks you out to your vehicle and loads everything in. I know, right!! Where else can you go and get service like that? Everyone was so friendly and smiling. We will definitely be back and will actually be looking forward to it. read more

The restaurant store is my go to place for a number of items. They have nice packaged desserts and appetizers if I'm hosting something at my office. I make homemade dog food for my dogs and I can buy massive 40 lb boxes of boneless chicken breasts, frozen fish and frozen vegetables far less expensive than Sam's Club, Costco or a grocery store, unless they're having some huge sale. I cook for our community dinner once a month and you can get canned goods in quantity and quality. Many think you have to be a restaurant owner to shop here. You just need to be a business owner. I could have also gotten a membership through my church or Community Group. If you provide the 501C documents, you can shop tax free. read more

Always great customer service and always so friendly! The staff is always helpful and amazing

I am writing a review for the actual restaurant store that is a physical walk-in warehouse shop, as opposed to a cyberspace Webstaurant store, which is online only and is run out of the warehouse next to it. This address is intended for the local stop-and-shop store, and not the internet warehouse. I realize they may be under the same ownership, but it is important to distinguish between the two because online reviews belong elsewhere as far as I am concerned, since they are not helpful to local customers looking to use the store, which is completely different from the online experience. Unlike the website, the physical store has lower prices, and is a self-serve warehouse type place (like BJs for restaurant items--eh, but you don't need a membership). They are open to anyone, which was nice to know since we love cooking but don't own a restaurant. They're right on Phila Pike, though you have to drive past one warehouse to get to the parking lot for the store warehouse behind it. There is no big obvious sign, it took two adults looking to find it. I got a 12" x 18" silicone/plastic cutting board for under $7, and the same item is more online (though still more than 50% off the price for items of comparable quality at any other store you can imagine, and if you're looking at Williams Sonoma or the like, it's more like 80% off). I was awe struck by their selection of cutting boards alone; they had them up to 3' in length, all kinds of thicknesses (I think up to an inch or so), and every color of the rainbow. It was really cool. I did note one item that was slightly higher priced than online. I bought a Mercer M18360 Hell's Handle spatula turner on Webstaurant.com for $10.67 and felt thoroughly ripped off by the $11 shipping charge to my home, an hour away. Had I known about the store then, I'd have waited for my next Lancaster trip. When I visited, they had the same item (along with many other Hell's Handle products I did not see online) and it was about $14, but no forced shipping. I wish we'd had more time to wander and look at everything. We could not find barware products (shakers, jiggers, long spoons, etc.) but we didn't ask on that one, so hopefully there is an aisle I missed. They have pretty much everything offered online in that warehouse store--canned goods, spices, industrial equipment, takeout containers, janitorial supplies, etc. etc. The staff at the checkout was a bit rushed but friendly. They seem to cater more to their commercial clients, which I understand, but they were friendly enough to us buying for household needs. This store is now on the list for our Lancaster trips, and will be visited each time we go. I recommend it if you are from out of the area and touring and want a little shopping, or if you're more local and like to get deals from the area. read more

I can't say enough good things about this store! I was in a jam and needed an order rather quickly. We normally use the Wilmington, DE location but they didn't have enough of what we needed. They were very helpful in locating my items in Lancaster and transferring my order. I called the store before I left to let them know that I would be very close to closing time before I reached them and asked that they leave my items outside. They had trouble finding my order in the system, but did go out in the warehouse and locate what I needed. They told me they would have someone stay to make sure I got my items. Well, we rolled into the parking lot at 20 minutes after closing and there on the dock were my boxes. By the time I had backed up to the dock to load, an employee appeared and helped us load. You guys were a lifesaver!!!! read more

I have a cleaning business and a candy business. This place is awesome and always has what I need, The staff is great and always willing to help. Go and check it out some time you will be surprised with all they have read more

Really liked this place. Staff was friendly and helpful. It's a bit hard to navigate given how many products they sell (45,000 according to the one helpful staff). They offer a $50/yr membership which gives you lower pricing. I suppose it would be worth it if you owned a restaurant. I got a sauce pan for a very reasonable price. I would go back. read more