I'm not sure how or why they are rated so low on Yelp. (eye-roll) But this place is stellar with products and customer service. We have purchased vinyl letters from them for years, maybe a full ten years. The prices are very reasonable and the quality is very good. I recently had a problem and they addressed that day and sent a replacement priority. read more

Completely satisfied with Alphabet Signs for their great work. They are professional, fast, great pricing, and impeccable customer service. They keep you informed every step of the way and get back to you quick. Great company to work with and I highly recommend them. Thank you. read more

Alphabet Signs sent this first shipment. We were missing 75% of the order. Obviously it wasn't Alphabet Sign's error (thank you USPS) but none the less, they corrected the problem immediately. I advised them of the situation and they acknowledged my concern the next day! Not only did they replace my order but they did a rush shipment and I had it within two business days! I would recommend them to anyone needing replacement/ new letters for their business signs! read more

Alphabet Signs - This is the replacement package. No damage and all contents are included. - Signmaking Near Me - Gap, Pennsylvania

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This place has awesome customer service! I ordered a burgundy letter board that was damaged upon arrival. So I sent a picture of the defect and got a response back form the office manager, who was very, professional, polite and understanding. There was no back and forth on me having explain the matter. She immediately told me that they will take care of it and send me a new sign. Within a week I got my new letter board and couldn't be happier. The quality is top-notch and I'd highly recommend this place to anyone who is look for signs or lettering service. Great company, thanks so much Alphabet Signs! read more

These guys are great. I ordered CF numbers for my boat, as well the name. They turned the order around in a day and I had my order a few days later. Communications were outstanding as was the product quality. I'd do business with them again in a heartbeat! read more

The order was wham bam. Ordered on like Thursday or Friday on internet site. Showed up in Illinois today (Monday). Its an address number for full glass storm door. Mirror cut so i can install on inside. Unfortunately i have to wait for installation. To cold outside don't want to risk it. Its was in the 50's when i ordered it. Now down to the 20's. Update got it installed today. Smooth sailing they look good. Went with black if i had to do it over again probably would have went with white so they would really pop. I cleaned glass good. Marked center. Small level line. 3 pieces of masking take to hold in place. Pull back to middle number cut the pull back piece off. Then worked air out with tool provided. Then did the same for other half. Pretty simple. read more

Alphabet Signs is a great company to work with. I contacted them several times during the CoVid shutdown and they were always ready to help me with advice on the letters I needed for our church sign. I ordered the Zip Change Letter Kit 4 inch Solid and received it within a week of ordering. The letters are well made. I will definitely order from them again. read more

Great product, great customer service, good price. I bought silver colored lettering for my rowhouse transom light to be installed on the interior side of the entry. The lettering was very easy to install but the silver lettering was not very visible from the street. The company sent me new lettering - free of charge - to put on the exterior of my window. The lettering is now perfect and matches the vintage lettering from a past era. read more

This company rocks. I put an order in on late Friday and by Monday early afternoon, the order is showing as shipped. U can't beat that for custom lettering. read more

I needed a NO Dumping sign and this was the cheapest price I could find. The website is great and I had no problems placing my order. The shipping was very fast and the quality is great. I would highly recommend this company! read more

Customer service was incredible! I would recommend and have recommended alphabet signs. Quality products.

I am rebuilding a boat and needed the registration numbers and a "boat name". I found Alphabet Signs on the web and used them since their web site was so easy to use and they had so many options specifically for a boat. I live in Huntington Beach, CA and when the letters and name arrived shortly after I ordered, the name of the boat was a little larger than what I wanted (from the font I choose). I let Dan and Kristin (Office Manager) know about my issue via an email and they did not hesitate and sent me over a new rough draft to approve and they included a great recommendation in which I approved and they mail the new boat name decal to me that same day with NO CHARGE - it was exactly what I wanted and the turn around was outstanding. I am very happy with the customer service, their ease of ordering, their many many options on their web site, and their quality decals and work! - thank you Dan and Kristin! I will always use you for any type of sign, lettering, decal, plaque, poster, etc, etc! read more

Found this company online looking for a big bold number for my office building. I was very happy with what I got in the mail. Unfortunately, I had ordered the wrong color and knew since this was a custom order I would have to pay again. So I gave them a call and got ahold of an employee named Dave. Without asking Dave said he would send it me free of charge and I couldn't even believe he did that for me. I can tell this is an honest and hardworking company and I would use their services again! read more

I just read what the previous reviewer wrote but I didn't experience that whatsoever. I called this company after reviewing them on Google and I got a "live" person (Dan) - not a recording. I wasn't quite sure what I should order so explained to him what we needed (numbers for our fleet of trucks). He was very helpful in guiding me through their website so I could look at what he was explaining to me and the options I had. He was very thorough and made his recommendations based on our needs and desires. Thanked him for his time. I then had a few more questions, and again, very helpful. Ultimately, ordered from the company . . AND AGAIN, Dan made sure to keep constant contact with me to ensure we received our product. Their communication and customer service is a 5-Star in itself. I know, we deal in customer service and are very strict that we provide our customers with the type of service they want and deserve . . . and Alphabet Signs fulfilled all the requirements that we expect. Thank you Dan and Alphabet Signs. We look forward to a continuing business relationship. read more

I bought some stencils to re-paint white lettering on red curbs. I really tried to buy the right thing but, in the end, I got them and they just weren't going to work. Refunds were restricted so I figured, "Oh, well, I'm out $100." I sent them an complaint e-mail and they said that they would try to help me. Customer service said that they wanted to help but they were difficult to work with. The underlying tone was "this is your fault, not ours", "you are wasting our time" and "all our other customers are happy". They offered to do a custom stencil but, when the drawing came back wrong and I wanted to correct it, they decided to issue a refund rather than fix it. Their production system seemed inflexible and expensive. They only wanted to do it right if it was easy. Customer service seemed fake: they talked the talk but, in the end, they just wanted to get rid of me. During the process, I got a happy talk e-mail telling me to post reviews. I took the time to write up two honest reviews where I tried to be factual and fair. A few weeks later, I checked and saw that they had deleted it. All in all, it was a pretty unpleasant experience. read more

Very Disappointing. Just had the WORST experience with any vendor I have worked with. Ordered a stencil for a handicapped parking image. Was supposed to ship in a couple of days. In the mean time, all our equipment, paint everything else for the job showed up on time. Called Alphabet Sign to find out why I did not have my handicapped parking stencil. Woman on the phone told me to hold, then apparently called their vendor who provides them with these items ( which I wish I would have known in the first place). She said their vendor didn't have the material to make it!!! They NEVER called me to tell me about this problem. Had to cancel order and now I am weeks behind on project. I would highly recommend not relying on this company to deliver as promised read more

I found the individual letters for my marquee sign on their website. After i keyed in the quantity of each letter I needed, there was no "add to cart" in the vicinity. There was an "add to cart" way above that showed a single letter, so it did not seem to apply. Then I found a "next" button, which I thought might take me to an order review screen. It appeared to do nothing but delete the quantities I keyed in. I re-entered the quantities and this time tried the oddly displayed "add to cart" button. This worked, but I had no idea the "next" button changed to the NEXT ITEM. It was a very similar item. The one I wanted was a 10" plastic with a 8" letter. The next item had a 10" letter, so the confirmations looked right. When the letters showed up, I called and explained how I got bamboozled by their website. They told me they were a 3rd party provider and could not take returns. They also told me they could not tell me the name of the company that makes the letters, which of course are not truly custom made to order. Then they told me they had no way of verifying that the website problem I described actually happened because they could not replay what I actually did on the page! Really? The web page is illogical! Admit it, and fix it! Why would anybody choose an item from a list and then want to scroll through other sizes? Then the condescension escalated. She suggested that I should review any online orders before confirming them even after I told her a "10" letter" seemed appropriate to a customer ordering a 10" plastic background with an 8" tall font. There was no interest in resolving my $200+ problem of letters with no use; not even an offer to get me the right letters at cost. Beware, this company is not looking for happy customers and repeat business. I see other reviews where customers attest to the opposite treatment-replacement of errant orders. I doubt those reviews and promise my treatment was not similar. read more

I purchased 8" vinyl letters to be used for a DIY holiday decoration before Christmas. Less than 24 hours after submitting my order, I had an email from customer service to clarify exactly what I wanted. We got that resolved very quickly and when the order arrived, I was very happy with the product! Alphabet Signs' team was very helpful and made my purchase so easy. They provided everything I needed to apply the vinyl letters and was very pleased with the outcome. I will, without a doubt, be using Alphabet Signs for any and all future vinyl letter purchases. read more

Stay away. This company is completely incompetent. I needed 3/8" bolts, they made me write them an extra email to remind them before they made my order. They confirmed getting it. Yet my order was incorrect. The bolts were only 1/8", thus all the hardware and letters were also incorrect. Also I confirmed with them on the pattern of my letters. Yet... the pattern was 25% larger than discussed. After this train wreck I tried to speak with them to resolve the issues. All I received back was an attitude and more stupidity. Garbage company. read more

I wanted a name for my Chris craft boat made and these folks did an amazing job. I goofed on the first application due to some tricky angles and they replaced the vinyl for free the next day. Excellent product and customer service. read more

I used the online ordering system putting in my wordage. The 3 mailbox signs arrived looking completely different to what I believed I had ordered. I spoke with customer service who couldn't have been more helpful and pleasant. I wasn't given the feeling that it was 'my fault' -just that they wanted me to be happy and together to get it right. He promised they would send out the replacement overnight and they arrive extremely quickly. The application is very easy and looks professional.I am extremely happy with everything about this company, and will happily do business with them again. read more

DO NOT use https://www.alphabetsigns.com/. We ordered a 12" replacement letter for our church building sign, and we received an 8" letter. The Customer Service representative refused to acknowledge their error and refused to credit the amount already paid for the wrong product toward the correct product. Bad job, customer service! Yes, it is a custom made product. But that means custom made to the CUSTOMER'S specifications! They should have realized their mistake and honored our request. read more