Go here for dog training and boarding!…read more This is my favorite location of this brand. The dog trainer Tracy is the best. I took my dog there from puppy training to tricks! The value and time options are great for everyone. The boarding is also the best price for the area. I understand the indoor play area is small, but the boarding rooms are large and can fit 2 medium dogs comfortably. I enjoy taking my pup to the playdates that gets them some extra playtime, a special treat, a toy, and a picture to take home. The store is always fully stocked and has the best products that last. For example, the Arcadia Trail Year-Round All-Terrain Dog Booties and the yard leads are quality products. The store is extremely bright and the dogs may be overwhelming for some. There is a lot of accessible parking but the restroom is tucked away in the very back so that can be a hike to get to.

If I could put one star, I would this place a mistreated my pet and caused him to misbehave and…read morethen doing so has now banned him at any pets hotel and playtime across the country. We were told PetSmart don't share information, but apparently they do. We have always had an issue with a check-in and check out at this location awful staff.

Maybe this is our ignorance - but this location refused to take our $100 bill because it was "the…read moreold version". We were told that they do accept cash & new $100 bills, but it's store policy to refuse old bills because they are "easily replicated". The money was never taken out of our hands, and we asked if they had a pen to check the bill like any other place. They said yes but still refused to take it. We were sort of taken aback. I have never heard of this and I've never been told this anywhere else

Friendly service and quality dog treats! My doggos love love love all of their fresh baked treats.read more

Great service and nice employees. Locally owned. What more can you say. Easy to get in and out…read more Online orders are filled fast and they call you when pick up is ready and they will bring it out to your car if you wish!

We love buying our dog food, treats, and toys from here. The staff is the best around and can help…read moreanswer all your questions. From dogs to fish, this place has all your indoor pet needs. We love the dog treat bakery options. The play on brand of toys last long and have very vibrant colors so you and your pet can see them in dim light! This place is very accessible and if you need help with an item on a shelf just ask the staff. This place is animal friendly so you may see a little friend shopping with you. They also have a self wash station you can use anytime and clinic on the weekends.

This office must have all of the rogue vet techs and veterinarians of St Louis. I have never seen…read moresuch a collection of bad attitudes in one vet office in all my life. Thankfully I never have to deal with their rudeness or incompetency ever again. Pick another vet where they treat the pet and pet owners equally nice. Definitely avoid at all cost.

Women here make both my dogs and me feel like part of the family when I am there. It feels like…read morethey love being there and they understand the service they provide. I appreciate their conservative approach to care while still providing all that my dogs' needs.

Me and my partner brought our cat in on 08/26 because we believed he was sick. They took ONE X-Ray…read more(no ultrasound at all...) and told us that they found a blockage and that he needed surgery ASAP. They were extremely insistent that we could not wait and that it was to be done immediately, they gave us a quote that was extremely outrageous originally about 5000 it did come down in price but that was just for the surgery and possibly an overnight, i have never been somewhere so unreasonably expensive. The price mainly came down imo because they could not increase my CareCredit limit. We looked at the scan ourselves and saw nothing. The part that they said was his "blockage" was his liver. We were pretty upset because we weren't even given anytime to TRY and find another clinic. We felt so pressured and overwhelmed by the doctor. We let them know we wanted to talk more in depth about everything when we would come to pick him up. They put us in a room and left us for an hour before we saw anyone. The vet tech that came in tried to collect payment but i was adamant from when i came in that i would not be paying until i saw my cat and spoke to the doctor. The vet tech was extremely rude and unprofessional. She also did not seem to know what she was talking about either, which really alarmed me because she told me that he was fine and the doctor had put in staples. We finally got to speak to the doctor. They said the incision was minor, that the tech was wrong, that he was stitched, and that they found nothing. The incision was 6 inches long and covered about 75% of his tummy. We said we would not be paying today and that they can just bill us because it was completely ridiculous that we were told he needed this surgery that there was something in there and then to be told he was cut open for no reason? They said due to policy they cannot bill us and when we asked what the alternative was, they said they would take us to court. Which utterly ridiculous they take a deposit of 50%, but they said it from being burned many times but that's likely due to how they conduct business. If you're taking a deposit, why can't you bill us? When they discharged him, they only gave anti-nausea medication and no anti-biotics, which was unusual. Due to the stress from this whole surgery our cat went into cardiac arrest 4 days later. His lungs filled with fluid. He died. We took him elsewhere obviously, and they did everything they could to save him and gave him such great care in his final moments, care he should have received when we brought him here to this place. Their unnecessary surgery killed my cat. And the cherry on top? They never gave us his collar back. This place is greedy. They price gouge their clients and use your distress against you. It is extremely obvious that they do not actually care about the animals.

Unfortunately we will not be going to fox creek anymore after our experience and I urge you to go…read moresomewhere else. Our dog had an interesting case that involved stitches in his tail. After a few weeks we went in for a wellness check & for them to take his stitches out. Again... we thought everything was good. They charge for unnecessary things on the bill which was whatever. We just wanted to make sure our dog was taken care of no matter the cost but they seem to use that against you. We noticed there was a stitch left in so we quickly take him back up there in hopes they would get them all out this time.. Flash forward a few weeks of him "no longer having stitches" and we see there's a few still in there... we're a bit upset that they missed them especially since it's practically healed now & we took him up a 2nd time to get them out. So we call and say they missed a few & she quickly cuts us off and say "this happens sometimes" ... I'm sorry this what? It shouldn't happen at all. Sounds like negligence & bad vet techs trying to work quickly to get more $$$ out of us. Seems like they can only handle small incidents with your animals. If it's something serious maybe go somewhere else. If you like mistakes, having to take your pet up multiple times, or like spending LOTS of money come here !! We sure don't so we'll be taking our business elsewhere. *we did take him to the kirkwood location one time in between visits at Manchester & kirkwood gave us a better experience just that one time than Manchester has this entire time. They're nicer & kirkwood will actually listen to you instead of cutting you off as you speak*

Korrine helped me find my dogs food. She went in the back to find the right size…read more She went above and beyond. Thank you!

I'm not one to leave bad reviews but this place is AWFUL!! Their Guinea pigs do not have a hide…read moreand I watched a customer let her dog jump on the glass and terrify the poor things, and when an employee went past she said absolutely nothing to the dog owner. I was horrified to see the birds did not have perches. They have one little chain to try to cling to. One bird was perched on the latch to the cage because there were no other places. they were all just sitting on the bare ground. They did not have what I was there to get and I was actually relieved because that meant I didn't give them any money!! I almost cried for the little budgey on the latch. you can tell he was scared but he wouldn't move because there was nowhere else to go. this place should be close and clean house asap.

This was a wonderful petting zoo and pony ride experience for my daughter's birthday. The "unicorn"…read morewas really great. All of the kids had a blast! Chloe was wonderful and did a great job of engaging the kids and making sure they were comfortable with the animals. Would highly recommend!

We booked Cowboy Critters for my daughter's 2nd birthday party and they were amazing! It was very…read moreeasy to book online, they were easy to get a hold of for anything we needed and the event went very smoothly. We will definitely recommend them to anyone looking for an event or fun party idea! My only recommendation would be if you add the food for the animals to bring a lot of quarters. I bought a roll of $10 thinking it would last most of the party and it was gone in 10 minutes. Also big shout out to Melody! She was very patient with the kids :)

So this was my Google review that somehow no one can see: We bought a bunny January 17, 2025 we…read morebought her everything she needed and more. She had plenty of room to play and be a bunny. She seemed to be perfectly fine last night at bed, but this morning she was dead in her cage!!!! After just 8 days. I reached out to Petland and spoke to Zach. He is the manager there that was there when we had purchased our bunny. He asked me to bring the bunny up when I got there. I had to call some 877 number. Tell them what had happened let them know. We just want a replacement bunny. I had my receipt and everything. I was then asked if I had a warranty I was never told of a warranty not one time while purchasing this rabbit and the Manager Zach knew that I wasn't offered one, he had no issues swapping out the bunny, but resolution told the store they couldn't do it because I didn't have a warranty, even though it was their fault I didn't have a warranty cause I didn't know one existed so not only did they sell me a sick rabbit that I only had for eight days but they did nothing to compensate me and my kids for our rabbit only living eight damn days!!!!!! My autistic son found the bunny dead an Zach helped me cheer him up he originally didn't see a issue swapping out the bunny but his hands were tied. All of it could have been avoided had they went over the warranty part with me and my kids I wld have gotten it and all, but even tho they didn't do their job I got screwed out of the money I spent for a bunny that died 8 days later Petland dont care about their customers or the pets they sell to them it seems to me they only care about rushing the transaction because had it not felt rushed we could have not gone thru the shit we been thru. Zach the manager is amazing and I know for a fact he would have done the right thing but the company did not allow him to. *****reply to the response below my review since you can't reply I will add to this***** I was told several different things at this point. I was told the vet was coming today and we would have answers by this evening and still nothing. I don't see how me not having a warranty holds any weight if it was not offered to me for one and for two it is truly a shame that the people that work in the store have to take the brunt of the crap because as customers can not get real answers or be compensated correctly and we have to go thru some 877 number instead of a face to face interaction when in only 8 days their pet dies! I have raised rabbits since I was a kid and never have we had one pass in 8 days, she wasn't eating much when we brought her home she seemed ok the night before the next day she was gone I had my receipt you can clearly see I bought everything the store suggested for her then went and bought even more stuff else where was doing all the things they suggested to do but she died in 8 days. I have to deal with the emotional trauma that my special needs son is going thru finding her dead and the financial burden of being out of the money for her but guess that don't matter right? Everyone tells me something different when I call, and it's a bigger run around each call. Oh and as for the vet exam even if they find something seeing the reviews I wish I wld have looked at prior to purchasing her it seems to me they are not gonna be completely honest seeing how they are handling me and my family already. When I asked for the vet report on her they said that the bunnies don't get vetted so riddle me this why not inform customers of that before purchase? Because they won't purchase right? In the state of Missouri you are suppose to have all animals vetted. This experience has traumatized my children and I wish I wld have seen the reviews before I purchased because I wldnt have because the bad reviews alone speak for themselves. So until this is made right I am leaving reviews on all platforms on our experience to educate others on how me and my family was handled. Shortly after I posted the review they reached out to me Said the bunny died from natural causes, and said I was banned for slander in the reviews even tho it's not slander it actually happened and the new bunny we got from there has a warranty on her I made sure to get one, so how does that work? Below are the pics of the first bunny we got from there I wish I would have took her to a vet before we turned her body over to them. The video below is the bunny that passed just 8 days after we got her

Girl with red hair was very rude and they wont tell you the price of the dogs unless they lock up…read morein a box and you play with it.

Bad customer service and the front desk lady was condescending. They messed up my payment plan and…read moreI owed over 1K because of their mistakes. Would never recommend anyone to go here.

Staff has magical properties because my jerk dogs love them! We've taken our dogs there for a few…read moreyears and we've seen them perform miracles handling our persnickety pets. We've also seen some pretty sad moments with other people and their pets where goodbyes are being said and they have handled that with the utmost dignity and kindness. And that's just from a third party perspective. I would recommend this vet facility any time, any day, for anyone (except for herp people. Cuz they don't treat turtles. Boo.)

We've taken our bernadoodle here for 2 years now. Suzanne is amazing with him! She is patient…read morewith our dog and truly cares for him while in her care. 100% recommend for this place to anyone!

They had exactly the Christmas gift tags I was looking for after visiting 3 other stores. The…read moresales person was impressively friendly as I'm new to the area. Will definitely recommend and go back!