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Ballwin, MO

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The Reptile Room

5.0 (4 reviews)
Closed • 11:00 am - 6:00 pm
Updated 2 months ago

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West County Animal Clinic II

West County Animal Clinic II

(13 reviews)

20+ Years as a client, Can't say enough how Great they are! Happened to see the crazy review from…read moreAnn C. and can't say how wrong she is. First, Dr. Steinberg is the vets name and he was trained in Germany. I moved to West County from Ohio over 20 years ago, and was referred to Dr. Steinberg from another Bearded Collie owner. He is a wonderful vet and a nice person. His staff has always been very courteous and professional, and have treated my dogs with absolute kindness. Dr. Bender is equally competent and thorough, and it truly says a lot when I tell you I feel just as comfortable with either Doctor. Bearded Collies are not a common breed and have some particular sensitivities to some medicines. Dr. Steinberg has always been aware of these potential problems without my mentioning it, which just adds to my comfort level. I know a lot about Doctors- my father is a prominent Pediatrician in Ohio, with a 6 doctor practice, and I worked over 10 years in that office during summer breaks. I find many similarities in the qualities between vets and pediatricians- neither of them have patients that can communicate their problems! My father is a very straight-forward and common sense kind of doc, and I know if he were a vet he would be very similar to Dr. Steinberg! I used to be surprised at getting a follow up call to see how my sick dog was doing, but this is standard operating procedure for West County Animal Clinic. This always gives me an opportunity to ask any small questions that may have come up during the recovery process. Some vets are more interested in making money, than they are in helping their patients, and I have never felt either of the vets here were padding the bottom line. The focus has ALWAYS been on what is the highest quality of care that can be provided to help my dog. One of the best examples was with my first Beardie, who at 8 yrs old developed an abcess in his prostate. Dr. Steinberg suggested I take my dog to Mizzou's Animal Hospital in Columbia, MO. I asked if he couldn't do the surgery in his office, to which he responded he felt it was in the dogs best interest to bring him to Mizzou. I did take my dog, Howie, to Mizzou and they really saved him. He died twice in the ICU and had to receive blood transfusions, clotting factor, and be revived twice. When it was all done, the Mizzou vet told me I was VERY lucky- most vets try to do this surgery themselves and then the dogs end up in Mizzou anyway, and by that time they are too weak to survive the ordeal. I personally credit Howie's living another 5-1/2 years to Dr. Steinberg's expert advice. If you want the best straight-forward medical care for your pets, this is the place to go!

This office must have all of the rogue vet techs and veterinarians of St Louis. I have never seen…read moresuch a collection of bad attitudes in one vet office in all my life. Thankfully I never have to deal with their rudeness or incompetency ever again. Pick another vet where they treat the pet and pet owners equally nice. Definitely avoid at all cost.

Petland Fenton Crossing

Petland Fenton Crossing

(9 reviews)

So this was my Google review that somehow no one can see: We bought a bunny January 17, 2025 we…read morebought her everything she needed and more. She had plenty of room to play and be a bunny. She seemed to be perfectly fine last night at bed, but this morning she was dead in her cage!!!! After just 8 days. I reached out to Petland and spoke to Zach. He is the manager there that was there when we had purchased our bunny. He asked me to bring the bunny up when I got there. I had to call some 877 number. Tell them what had happened let them know. We just want a replacement bunny. I had my receipt and everything. I was then asked if I had a warranty I was never told of a warranty not one time while purchasing this rabbit and the Manager Zach knew that I wasn't offered one, he had no issues swapping out the bunny, but resolution told the store they couldn't do it because I didn't have a warranty, even though it was their fault I didn't have a warranty cause I didn't know one existed so not only did they sell me a sick rabbit that I only had for eight days but they did nothing to compensate me and my kids for our rabbit only living eight damn days!!!!!! My autistic son found the bunny dead an Zach helped me cheer him up he originally didn't see a issue swapping out the bunny but his hands were tied. All of it could have been avoided had they went over the warranty part with me and my kids I wld have gotten it and all, but even tho they didn't do their job I got screwed out of the money I spent for a bunny that died 8 days later Petland dont care about their customers or the pets they sell to them it seems to me they only care about rushing the transaction because had it not felt rushed we could have not gone thru the shit we been thru. Zach the manager is amazing and I know for a fact he would have done the right thing but the company did not allow him to. *****reply to the response below my review since you can't reply I will add to this***** I was told several different things at this point. I was told the vet was coming today and we would have answers by this evening and still nothing. I don't see how me not having a warranty holds any weight if it was not offered to me for one and for two it is truly a shame that the people that work in the store have to take the brunt of the crap because as customers can not get real answers or be compensated correctly and we have to go thru some 877 number instead of a face to face interaction when in only 8 days their pet dies! I have raised rabbits since I was a kid and never have we had one pass in 8 days, she wasn't eating much when we brought her home she seemed ok the night before the next day she was gone I had my receipt you can clearly see I bought everything the store suggested for her then went and bought even more stuff else where was doing all the things they suggested to do but she died in 8 days. I have to deal with the emotional trauma that my special needs son is going thru finding her dead and the financial burden of being out of the money for her but guess that don't matter right? Everyone tells me something different when I call, and it's a bigger run around each call. Oh and as for the vet exam even if they find something seeing the reviews I wish I wld have looked at prior to purchasing her it seems to me they are not gonna be completely honest seeing how they are handling me and my family already. When I asked for the vet report on her they said that the bunnies don't get vetted so riddle me this why not inform customers of that before purchase? Because they won't purchase right? In the state of Missouri you are suppose to have all animals vetted. This experience has traumatized my children and I wish I wld have seen the reviews before I purchased because I wldnt have because the bad reviews alone speak for themselves. So until this is made right I am leaving reviews on all platforms on our experience to educate others on how me and my family was handled. Shortly after I posted the review they reached out to me Said the bunny died from natural causes, and said I was banned for slander in the reviews even tho it's not slander it actually happened and the new bunny we got from there has a warranty on her I made sure to get one, so how does that work? Below are the pics of the first bunny we got from there I wish I would have took her to a vet before we turned her body over to them. The video below is the bunny that passed just 8 days after we got her

Girl with red hair was very rude and they wont tell you the price of the dogs unless they lock up…read morein a box and you play with it.

The Reptile Room - reptileshops - Updated October 2026

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