This is not my regular PetSmart, but this past Saturday I made a special trip to shop here. I'm a…read morerecent new dog dad and the rescue group I adopted from, was having an adoption event in the store. Since I was a recent adopter, I filled out some special paperwork and The PetSmart Foundation will make a donation to Needy Paws Rescue. It is good to see a Big Box retailer supporting local charities. Not only do they make the charitable donation, they give the new dog parent a coupon book worth over $350. While I was there, I shopped for a new food for my, Sophia. She had just had an appointment with her new vet and got some new food recommendations. It was good to see that PetSmart carried all three. All three had good pricing, but I chose the brand that is located in STL. The store was clean, well organized and the staff was helpful and friendly, making for a pleasant shopping experience.

Customer service was not there. The cashier didn't say anything and was more concerned about her…read morephone not the customer. She could have cared less.

Go here for dog training and boarding!…read more This is my favorite location of this brand. The dog trainer Tracy is the best. I took my dog there from puppy training to tricks! The value and time options are great for everyone. The boarding is also the best price for the area. I understand the indoor play area is small, but the boarding rooms are large and can fit 2 medium dogs comfortably. I enjoy taking my pup to the playdates that gets them some extra playtime, a special treat, a toy, and a picture to take home. The store is always fully stocked and has the best products that last. For example, the Arcadia Trail Year-Round All-Terrain Dog Booties and the yard leads are quality products. The store is extremely bright and the dogs may be overwhelming for some. There is a lot of accessible parking but the restroom is tucked away in the very back so that can be a hike to get to.

Just had such a positive experience! We adopted two kittens so I had lots of shopping to do. At…read morecheckout, the cashier Aaron, asked me if I had the app and explained exactly what % I would get back for each item and how to download the app and register. He was so kind and patient and put the customer first! I got $30 back!

Baxter still visits this location for his grooming and spa days! HIs groomer, Ashley, always does a…read morefantastic job with him and has been friendly and helpful. My little guy is a bit timid, but I think he has gotten comfy with her over the past few years and so I don't feel too nervous when I leave him. The store itself has a ton of toys, treats, foods and snacks for all types of pets and Baxter will always leave with at least 1-2 new treats as a reward for being a good boy at the groomers! The cashiers are usually very helpful and whenever there are coupons to use for items or grooming they have offered to scan the coupon or enter the code which is super nice. Who doesn't like to save a little money? I know I do!

Staff are friendly and helpful, there's always need treats and toys to choose from and I love the…read moreDIY wash station. You can buy a punch card which saves you money. Check in with the check out counter to get towels. The wash station has high pressure water with a variety of shampoo to choose from and a dryer. Two spots for two dogs at a time. They also provide aprons, which is appreciated. Great prices made even better by coupons or other specials.

I think whisker station has good ratings. I've always wanted to go to a cat cafe and was just…read morereally disappointed with the experience. I took my teen daughter, I paid $14 or $15 per person to be in a room with cats for 1 hour, and left after 10 minutes. Given that it says Cafe, I assumed there would be food available, at a minimum I thought I was going to get to hold a cat while drinking a latte. There were a few concessions you could buy, like M&M's. There are rules such as you cannot pick up the cats. I don't know about other cat lovers, but if you can't snuggle a cat I don't know how to tell if it's a fit for you or not lol. My daughter was the one who asked if we could leave, but I did not hesitate to do so. I couldn't help but think we could have been at the humane society holding cats for free. It was a disappointing experience. Sorry I didn't take more pictures to show.

Amazing caring staff.. well controlled to protect the cats there and cater to their individual…read moreneeds. What a great model.. of connecting adopters to those who need saving. Cute place for a Saturday.

Maybe this is our ignorance - but this location refused to take our $100 bill because it was "the…read moreold version". We were told that they do accept cash & new $100 bills, but it's store policy to refuse old bills because they are "easily replicated". The money was never taken out of our hands, and we asked if they had a pen to check the bill like any other place. They said yes but still refused to take it. We were sort of taken aback. I have never heard of this and I've never been told this anywhere else

Friendly service and quality dog treats! My doggos love love love all of their fresh baked treats.read more

We waited over a month for a grooming appointment with a certain groomer. We didn't get that one…read moreand the we did get absolutely butchered our dogs fur. Two months later it still looks horrible! I would NEVER recommend this place for grooming!

Great selection of pet foods, treats and toys. Good prices, and frequent sales…read more Large shopping center parking lot and they carry the heavy stuff out to the car for you. Very friendly and knowledgeable staff. I enjoy shopping here for our two doggies!!

So this was my Google review that somehow no one can see: We bought a bunny January 17, 2025 we…read morebought her everything she needed and more. She had plenty of room to play and be a bunny. She seemed to be perfectly fine last night at bed, but this morning she was dead in her cage!!!! After just 8 days. I reached out to Petland and spoke to Zach. He is the manager there that was there when we had purchased our bunny. He asked me to bring the bunny up when I got there. I had to call some 877 number. Tell them what had happened let them know. We just want a replacement bunny. I had my receipt and everything. I was then asked if I had a warranty I was never told of a warranty not one time while purchasing this rabbit and the Manager Zach knew that I wasn't offered one, he had no issues swapping out the bunny, but resolution told the store they couldn't do it because I didn't have a warranty, even though it was their fault I didn't have a warranty cause I didn't know one existed so not only did they sell me a sick rabbit that I only had for eight days but they did nothing to compensate me and my kids for our rabbit only living eight damn days!!!!!! My autistic son found the bunny dead an Zach helped me cheer him up he originally didn't see a issue swapping out the bunny but his hands were tied. All of it could have been avoided had they went over the warranty part with me and my kids I wld have gotten it and all, but even tho they didn't do their job I got screwed out of the money I spent for a bunny that died 8 days later Petland dont care about their customers or the pets they sell to them it seems to me they only care about rushing the transaction because had it not felt rushed we could have not gone thru the shit we been thru. Zach the manager is amazing and I know for a fact he would have done the right thing but the company did not allow him to. *****reply to the response below my review since you can't reply I will add to this***** I was told several different things at this point. I was told the vet was coming today and we would have answers by this evening and still nothing. I don't see how me not having a warranty holds any weight if it was not offered to me for one and for two it is truly a shame that the people that work in the store have to take the brunt of the crap because as customers can not get real answers or be compensated correctly and we have to go thru some 877 number instead of a face to face interaction when in only 8 days their pet dies! I have raised rabbits since I was a kid and never have we had one pass in 8 days, she wasn't eating much when we brought her home she seemed ok the night before the next day she was gone I had my receipt you can clearly see I bought everything the store suggested for her then went and bought even more stuff else where was doing all the things they suggested to do but she died in 8 days. I have to deal with the emotional trauma that my special needs son is going thru finding her dead and the financial burden of being out of the money for her but guess that don't matter right? Everyone tells me something different when I call, and it's a bigger run around each call. Oh and as for the vet exam even if they find something seeing the reviews I wish I wld have looked at prior to purchasing her it seems to me they are not gonna be completely honest seeing how they are handling me and my family already. When I asked for the vet report on her they said that the bunnies don't get vetted so riddle me this why not inform customers of that before purchase? Because they won't purchase right? In the state of Missouri you are suppose to have all animals vetted. This experience has traumatized my children and I wish I wld have seen the reviews before I purchased because I wldnt have because the bad reviews alone speak for themselves. So until this is made right I am leaving reviews on all platforms on our experience to educate others on how me and my family was handled. Shortly after I posted the review they reached out to me Said the bunny died from natural causes, and said I was banned for slander in the reviews even tho it's not slander it actually happened and the new bunny we got from there has a warranty on her I made sure to get one, so how does that work? Below are the pics of the first bunny we got from there I wish I would have took her to a vet before we turned her body over to them. The video below is the bunny that passed just 8 days after we got her

We bought a Saint Bernard August of 2024. Talked them down to 3,200 for him. We did all of the…read moresteps we were told to ensure if anything happened to him health wise we would be covered or taken care of. Please check when you buy them they are health tested. Our puppy is 9months old wasn't tested for anything. He now has one of the worst cases of hip dysplasia my vet has seen and they are appalled it's in a puppy so young. We caught this at 5.5 months old. Our puppy can't run play or do anything a normal puppy can, he chooses to lay in his kennel all day (open of course) we submitted a claim over 3 weeks ago and gave them all info they needed within 30 minutes. They asked for vet access and were given that the very next morning. We are just being told they are reviewing our case. They are wait for the sellers to give the owners the "money we paid for our Saint Bernard" before they follow through. As of now if they sellers don't pay the owners of this location won't be honoring the contract and we will be getting legal counsel involved. I don't recommend getting a puppy here. You never talk to the owners nor are shown any type of empathy over a puppy they should've ensured was healthy. This isn't our first purchase with them either. We were guaranteed an answer within 2-4 weeks now they are going around the bush about what will even be honored. ( hip dysplasia is 1000% avoidable if proper health tested. It is something that can only happen through genetics.) we didn't even own our puppy a month before he started showing signs. We got his official diagnosis November 2024 and now we're looking at a 10k plus surgery he isn't approved for until he's 2 for just one side and he needs a double hip replacement. all we can do is keep him on meds to be "comfortable" which he still isn't. This puppy can barely walk he falls down steps (2 steps) he can barely get up on his own and his back legs are completely useless. He can't bare any weight on them or he collapses. Not to mention screams and cries in pain all day. Let's not forget to mention his humped back ( he has spinal issues as well) he has all of his boosters went to the vet in the time frame we were given when day of purchase.

They had exactly the Christmas gift tags I was looking for after visiting 3 other stores. The…read moresales person was impressively friendly as I'm new to the area. Will definitely recommend and go back!

Came in because I happened to have my dog with me and I wanted to get a treat for him before we…read morestood in line at the UPS Store next door! Cute shop that is dog-centric with a much smaller selection for the kitties. The worker was very knowledgeable and we talked about "talking buttons" for a while. (Her dog uses them successfully!) Got a treat for my pup, which he quickly devoured.

Our initial experience with Seascape was 15 years ago when our son started in the hobby. We have…read morebeen doing business with Seascape since then! Recently starting in the hobby myself, Joe and staff have come into our home to set up a new saltwater tank . The tank was plumbed professionally and special care was taken to avoid risk to our home. We have been impressed with the level of knowledge and support we have received throughout the past fifteen years with water chemistry issues and would recommend Seascape as your go to LFS!

I placed a custom order for an aquarium and stand. Was told by the owner the order could be…read morecanceled at anytime before going into production. When manufacturer caused unexpected problems, I canceled the sale. Owner then said custom orders could not be canceled, as stated on my receipt (it was not), and I could only use my four-figure purchase for store credit (also not stated on the receipt). After a one-month battle that included personal threats directed at me, I won my credit card dispute and got my money back. DO NOT DO BUSINESS HERE.

An amazing experience! I came in just looking to buy some fish and I walked out not only with the…read moreperfect pick but a whole lot more knowledge than I expected. The selection was absolutely great! Fresh, diverse, and clearly curated by people who care. What really made the visit stand out was the staff. The man who helped me was incredible, friendly, genuinely passionate, and knew everything about how to get started with the perfect tank. He answered all my questions with confidence and even gave me tips I didn't know I needed. You can tell they love what they do and it shows in the service and the quality. I'll definitely be back. Highly recommend!

I've been coming here for years. I started coming after fish I bought at petsmart would die…read morequickly. They have great advice. Knock on wood, my fish are living very happily. The tetras I've had for 4 years.