Honest Review of My Experience With Diana Salcido (Color Appointment + Communication + Deposit Policy) I'm really disappointed with my experience with Diana, and I feel it's important to share so others know what to expect. I originally came to her for color and highlights. The first appointment was over $500, and while the dimension looked nice when I left, the color faded extremely quickly within just a few washes. I reached out politely to let her know, and she offered to gloss it , which I understood as simply refreshing the tone. Instead, my entire head was turned into a single dark chocolate color. All of my highlights were completely covered, my hair became several shades darker than what I originally paid for, and the dimension I loved was gone. None of this was discussed with me during the service. She didn't even fully dry my hair before I left, so I couldn't see the true result until I got home. My hair was already dry from the first appointment, and this additional processing made things worse. When I reached out to express confusion and concern, she did not take responsibility or apologize. Her responses were dismissive, and at one point she simply replied "Ok," which made it clear she didn't care about the impact the service had on my hair or how I felt as a client. It was deeply unprofessional and left me feeling unheard. Throughout all of this, I remained kind, calm, and respectful. I work in the beauty industry myself, and I believe strongly in treating clients the way I would want to be treated , with care, honesty, and accountability. When a mistake is made, it's our job to take responsibility and make it right, unless a client is being truly abusive. That wasn't the case here at all, which is why her coldness and lack of remorse were so confusing and disappointing. Weeks later, my hair is still not the same color or look I originally paid for. I had a future appointment booked, which I canceled with plenty of notice, and politely asked for my deposit back. Only then did she inform me that deposits are nonrefundable , something that was never communicated at booking. She insisted the policy had been stated, but it absolutely was not. Keeping a client's money when they cancel days in advance, especially after a service that went wrong, is not ethically or professionally acceptable. Overall, my experience with Diana showed: Lack of communication during the service No accountability when the result was not what I asked for Dismissive responses when I expressed concern No empathy or care for the health of my hair Uncommunicated policy used to keep a deposit after poor service A cold, unprofessional attitude toward a client who was nothing but kind I rarely leave negative reviews, but this experience was stressful, expensive, and handled with very little professionalism or integrity. I would not return and cannot recommend her based on how she treated me throughout this entire situation. read more

I have been seeing Elizabeth Lally (@highonhair) for a little over 2 years. She helped bring my hair back to life after it was left extremely damaged by another hair stylist in the area. Elizabeth is wonderful and knows just how to make my hair look its best each time. I love how this salon is welcoming and friendly each time I visit. Some salons are so snobby and make you feel like a second class citizen when you walk in. Not this place! read more

The Refinery Salon - Hair Salons Near Me - Claremont, California

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I really didn't want to write this, but after giving this salon multiple chances, I feel like people deserve to know what they're walking into. I paid over $300 expecting professional service but instead, I was left with harsh bleach lines and uneven color more than once. When I reached out to get it corrected, I wasn't met with concern or care, but with eye roll energy. They made me feel like I was a burden for simply wanting what I paid for. I gave them multiple chances to make it right, hoping the last time was just a mistake but the attitude stayed the same, and so did the quality. After the second time, I finally went somewhere else to have it fixed. I hate leaving bad reviews, but no one should have to feel dismissed, disrespected, or overcharged for poor work. I really wanted to support this business, but at the end of the day, basic respect and decent hair shouldn't be too much to ask. read more

Daay is absolutely fantastic. She listened to what I wanted and delivered it exactly - not an easy job. She's such a talented, caring stylist. I couldn't recommend her enough! read more

The Refinery Salon - Hair by Daay - Hair Salons Near Me - Claremont, California

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Zoe at the Refinery has been doing my hair and my teenage daughter's hair now for about a year. She really listens and makes sure that she underatands what you are asking for which I love. She also is amazing with my daughter, who loves chatting with her. read more

I called at 4:53 PM November 7 one of the ladies that picked up has a habit of hanging up every time I call to ask for the manager she has very disrespectful manners doesn't know how to respond to clients and hangs up on you if she's not liking what she's hearing, I simply was asking. When was a manager in Once I asked for her name she hung up on me. This is a second to maybe third time this happens I have been unsuccessful speaking to the Manager Horrible customer service. I was genuinely calling for something in specific that had happened, but it doesn't seem like anybody else has a care for helping customers when they call. I wish I could've gotten her name, but hopefully they know who she is but the time and date at the right provided. Definitely don't recommend the salon. read more

I've never left a salon feeling worse than when I walked in until now. My hair was not only butchered, but I'm positive the hairstylist over lapped my blonde which led my hair feeling dried and fried. She completely ignored what I asked for. I showed clear photos and explained myself multiple times. Instead, I left with uneven layers, a botched color job, and zero apology. The tools weren't sanitized between clients, and the she spent more time gossiping than focusing on the actual service. Save your time, your money, and your hair. This place should be ashamed of calling themselves professionals. read more

I've been seeing Elizabeth (@highonhair) for 5 years now and she is the ONLY person I trust with my long hair. She can make your hair dreams come true! I've referred a lot of friends to her and all have amazing things to say. She's also great at recommending good products for your particular hair needs if you ever need help with that! She's gotten me into a good hair care routine. 100% trust her with any and everything hair! read more

The Refinery Salon - Hair by Elizabeth - Hair Salons Near Me - Claremont, California

This was my second time visiting The Refinery Salon. I have been following Lisamarie Martinez ever since her days in Covina -- so it's been awhile -- and me and my tresses are SO GLAD to be reunited!! So, this review is not about her, nor her assistant --both Lisamarie and her assistant are attentive, quick, caring, and give GREAT scalp massages...strong fingertips that get in the "just right" spaces of your scalp and neck! It is sheer calgon-take-me-away bliss when I get to sit at the bowl! This review is about the lack of service at the reception area of the salon. On my most recent visit, I waited a good 10 minutes before I was even asked if I had been helped. There was no one at the reception area. I made eye contact with someone blow drying a clients hair probably three times as I waited at the counter -- still no help or even a nod to acknowledge, "I see you." Finally, I walked to the back of the salon where folks were getting their hair washed -- and interrupted someone's hair wash in order to be tended to. Maaaybe they were short staffed -- I'd have accepted that, if it had even been offered as an explanation. I was offered a coffee, instead. read more

Love Des (Desiree)- she is the best! I always get complimented on my hair (grey with highlights) and asked about my color. She knows exactly how to blend the highlights with my multicolored grey. The end result is beautiful--my grey feels embraced, not hidden, and the highlights give it a fresh look. I highly recommend Des for anyone looking for a wonderful stylist! read more

Absolutely adore this salon and especially my hair stylist Daay!! She's literally the sweetest and completely transformed my hair and brought it back to life after being super dry and damaged. Anytime I have an event or just want to get my hair done and styled she is my go to. Her Instagram is: daaythedoll Also the aesthetic is so cute in here and everyone is always really nice! read more

DAISY DAISY DAISY!!! She is absolutely incredible !!! I'm been going to her for over 2 years and every single time she has done my hair, I've loved!!!! She truly puts so much care and love into the hair she does, and I cannot ask for a better stylist !!!! read more

Elizabeth was amazing! I haven't done my hair in years and I wanted to start off with a natural blonde look and build my color over time. She did exactly what I had in mind and she cares about the health of hair. It is hard to find people who understand how to do blonde coloring and keep it healthy! I'm so happy and I will be going back to her. She really knows what she's doing! So so so happy read more

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Such a beautiful place and a beautiful hair salon, but service was lacking and very rude, I forgot what her name was but I was getting my hair done and I asked for a Bleach and tone and she didn't give me a bleach and tone. I told her this is not what i wanted and she said this was and never admitted she was wrong. Such a beautiful girl and place but lack of good service, never coming here again read more

I love Karen C! My previous stylist botched my color and Karen was able to fix it right away. She is really knowledgeable about color.

I am not an easy client. I have dark curly hair that is greying and have a lot of hair. And of course I want blonde straight hair. I went in for a consultation with Diana @stylist_diana and she was completely honest with me about it not happening in one appointment but showed me what I could expect . I took a chance and scheduled the appointment. It was a long process because I have a lot of hair but I always make sure I can stay 5-6 hours for my appointments so I was not worried . She was funny, personable and I had such a great time . I love it and can't wait to come back! read more

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I started seeing Elizabeth a few years back after finding her on IG & i haven't looked back since. Being a cosmetologist myself it's hard to find people you trust with your hair BUT She is go to gal for cuts, color and everything in between ! Thank you for everything you do girl , making all my hair dreams come true ! read more

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I highly recommend Elizabeth. Ever since I started going to her for my hair, I can never go to anyone else ever again. I had never experienced a hairdresser that was capable of giving me the beautiful hair that I wanted. She knows how to give the perfect cut and color. read more

The Refinery Salon - Hair Salons Near Me - Claremont, California

I can't say enough good things about this place, but more specifically Erica. She is great! Ever since I started going here and she gives me my trims my hair has been growing faster. She always makes sure I feel comfortable and does great work. I will never go to another place again. read more

Shanon Losser is your go-to hair stylist for cuts, color (natural and fun!), highlights, balayage, extensions, blowouts, updos, styling and more! She is one of the most knowledgeable stylists I've ever experienced and always makes you feel amazing and confident! She listens intently about what your want/what you are looking for and never disappoints! I always LOVE my hair after I see Shanon! She is the only hair stylist I'll ever go to! P.S. Shanon even went above and beyond and matched clip in extensions for me and taught me how to put them in and style them since I was getting married at a remote destination far away from home. She LITERALLY is the BEST! I've attached a few photos of my hair throughout the last year or two:) read more

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Karen is amazing! I love how detailed and caring she is. I will never go to anyone else! Karen always makes sure to do what's best for my hair and I love that. I previously had black boxed dyed hair and didn't think I would be able to get to this color without a ton of damage, however she was able to lift it without my hair feeling broken and nearly no damage. Book your appointment with Karen! She's the best and available Tuesdays and Wednesday! read more

The Refinery Salon - I love it!! - Hair Salons Near Me - Claremont, California

Great updated salon. Diana is the best for cut n color. I always come out feeling like a brand new woman. Hair cut and texture with honey highlights. Located in a small shopping center. Plenty of parking out front. read more

The Refinery Salon - Front desk - Hair Salons Near Me - Claremont, California

Beautiful salon. I was seen by Karen, who is absolutely amazing! She was extremely detailed and provided so much information on transitioning my hair color, and bleaching it, with minor damage. On top of that, I also had her do my extensions. She also provided me with after care information for them. (It's my first time having extensions.) Felt well taken care of and she was does everything she can to have your hair remain healthy. Definitely will be going to her again! I highly recommend her! She's available on Tuesday and Wednesday. read more

I've been going to Karen King for many years. A friend recommended me to her and I LOVE how she leaves my haircut just like I LOVE it. Ever since I found her, bout 3 or 4 years ago I won't go anywhere else. Wherever she goes I follow. Nice and comfortable place to go to. Thanks Karen King for ALWAYS doing a great job on my hair. Gino read more

Daughter loved her hair after . Was very happy. They were flexible when we were booking the best time

If I could give Claudia 10 stars I would. I moved some years ago from Virginia where I had an excellent stylist and color pro to Long Beach ca. I found a good guy there. Then my husband and I moved to Pomona Ca from Long Beach last year so I tried a local salon Bloom and the first time was fabulous. The next and the next after they moved out of the salon down the road was horrible. I was using the owner at that time so I am not sure stress money possibly cheaper products as they relocated out of this current salons space. Anyhow Claudia had much to fix. Spent 7 hours had incredible attention to detail to get it right. I am thankful another salon took over the old rental space with great stylists. As i was there 7 hours or so I will say I noticed all the clients who followed them to this new location hair even going blonde ect had absolutely stunning quality of hair. They clearly care about not breaking you hair off. I mean most were longer than mine and much thicker like mine was before the old person ruined it. Claudia has me on track to have it back to proper health. She definitely can work miracles with color correction. It only took so long because this was correction otherwise I can tell she absolutely can get things done. As a groomer I can tell who's good Many things in our industry are common. Hopefully the photos show up. Please excuse grammar iPhone and RA ! read more

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This salon never disappoints! I've been coming here for 2 years and I never have a bad experience! Izabell is the only hairstylist I go to and she is the best! Beyond 5 stars if I could!!! read more

The Refinery Salon - Hair Salon - Hair Salons Near Me - Claremont, California

Such a beautiful salon! All the girls are so nice and good at what they do. I've gone to Jenna, Shay, and taken my daughter to Hailey. They all did a great job. All other stylists that I've seen there do great hair as well. They carry great hair products as well! read more

Hands down the best salon ever! I drive 40 miles just to see my girl Claudia who is amazing at hair and always leaves me feeling like a movie star! Most if not all of these stylist come from a very luxurious high end salon so your in great hands! Plus While I was there a lady walked in distress over how she had gone somewhere else and they had left her hair a mess and not only did Claudia fix it but she color corrected and left her glam looking and I got to see her transformation too!!!! They use only high end products in your hair!!!! Claudia does everything amazing!!!! I may go to do some mermaid colors next time read more

The Refinery Salon - IG: Claudiadoesmyhair ; Done by the talented Claudia - Hair Salons Near Me - Claremont, California

Karen is THE best. I went through a few stylists before I found her. She's like that friend that just knows you, you can have a conversation with only your eyes. Well, Karen is the friend with my hair. She just knows and I trust her. read more

Hailey killed it doing my girlfriend's hair. Almost didn't even recognize her -- incredible job.

Liz Lally is my go to girl for all things hair! From cuts to color she never disappoints. I appreciate her knowledge and how she is always learning new methods/techniques! read more

Update 7/13/2021 My wife has been reached out to by the refinery owner, officer manager and the stylist. The way in which this matter is being handled now is the way it should've been handled in the beginning. With that being said, It sucks it went this route. But Jenna was exceptionally sweet and professional to my wife. Jules handled our concerns with precision and timely efficiency. The stylist Shannon has picked up communication in a manner that is exceptional like it was when we first arrived at the refinery. Knowing the circumstances now of miscommunication in all directions we have come to a happy medium. Shannon was always a sweetheart to my wife from the beginning and has really shown that again. We do understand things happen and we have no hard feelings but we wanted to be heard. We still have faith in the Refinery and the staff that is there along with Shannon. I just wanted to provide an update at how professional they were when a serious problem arises versus just letting it sit there. From Sunday through today the contact has been exceptional and my wife is thrilled and excited to give this place our business still as Shannon does make her feel welcomed and enjoys the quality of work! Thank you for Jenna, Jules and Shannon for handling my wife's affairs accordingly and in a timely manner!!! read more

Recently got my hair trimmed and toned by Karen King the experience was amazing from start to finish. You could really tell Karen is educated in her trade I had a balayage and was requesting to go dark she thoroughly explained toning, semi permanent and permanent hair dye ultimately decided just to tone it to persevere the blonde since I want to go light within the six months. She was efficient and not to mention the sweetest person the time flew. I would highly recommend her and I am definitely coming back for my balayage she's here Tuesdays and Wednesdays. read more

Don't visit this salon if you want to be safe from Covid! This is a beautiful salon and I received a great haircut, but this business is in Los Angeles Co and they are in violation of the indoor mask mandate. Over 20 stylists and customers were unmasked and not socially distancing. I was told my risk was very low for Covid by the receptionist--who I'm sure is no epidemiologist. This is not a safe place of business. read more

Karisa is seriously awesome at wedding hair & makeup! I'm not sure why she got such a bad review so I'll take the time to write my long overdo review from my wedding in February.. Karisa and Alexis drove to Lytle Creek in POURING rain into a flooding campground to come do mine and my bridal party's hair and makeup. In the middle of getting my makeup done I found out my photographer had driven into a lake and had to be rescued .. here I am bawling my eyes out and Karisa was so attentive to me helping me get it together and making sure I was going to be beautiful and my day was going to be ok. My maid of honor and sister also had to go out in the rain and ruined their hair and makeup and They fixed it for them. I loved everything about my hair and makeup and my bridesmaids. My hair and makeup held up during the stormy day and during the time we were outside in fog getting photos.. Since it was such horrible weather we barely got any photos of our special day.. Karisa reached out the next day letting me know she was thinking of my the whole night hoping my day turned out and told me she would redo my hair and makeup for FREE so my husband and I could have another bridal shoot. She seriously did not have to do that and I am so grateful that she did that for me! seriously book her, you won't regret it read more

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I've been going to Ali for several years now. She's taken me from red, to black, to blonde and back! She always finds a way to do exactly what I want but somehow even better. Not only does she slay, but she is always keeping the health of my hair in mind which is so important. I just got hand-tied extensions for the first time ever, and just like everything else she killed that too Beyond obsessed! read more

The Refinery Salon - Balayage & Hand-tied extensions by Ali - Hair Salons Near Me - Claremont, California

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I've know Hailey for years and she is an excellent stylist who works hard to hone her craft. Blowouts, color, cuts, highlights, etc she can do it all. She listens to what you want and enjoys getting it right. She is passionate about her work. read more

I've been going to this salon for about 2 years now and I always have Daisy do my hair. She does an amazing time every time! I'm always walking out of the salon happy with my hair and the service. Great environment as well! read more

I wanted to go lighter after having box dye for years and she made it happen. Mid summer decided to go darker and even after going lighter for a couple sessions she was all for it. Of course educated me about every step. I highly recommend Jules for any services, made me feel comfortable and the salon was nice and clean. read more

The Refinery Salon - Hair Salons Near Me - Claremont, California