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The Rancher's Daughter

4.1 (9 reviews)
Closed • 11:00 am - 5:00 pm

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2 years ago

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4 years ago

Horrible customer service. Staff act like patrons are bothering them rather than wanting business.

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8 years ago

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12 years ago

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10 years ago

My new favorite place in Texas!!!! The beat wine shopping I have ever done with an amazing owner!

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Pur Noire Urban Wineries - Charcuterie board and wine

Pur Noire Urban Wineries

4.3(56 reviews)
47.9 mi•Downtown, Fourth Ward
•$$

Wow, whenever I visited the actual location, the customer service and the staff were always very…read morefriendly, especially the general manager (a gentleman who always made the experience pleasant). The location was really nice, the private room was great and the vibes were awesome. Unfortunately, my experience with Nikki Harris, who is also listed as a general manager, has been the complete opposite. For months, I have been asking how I can actually receive my wines, and I have the emails to prove it. I never received a single response or clear direction. The whole communication around this has been terrible. When Nikki finally did reply, it was with a rude and dismissive message, one that I've attached here for transparency, without ever acknowledging my prior outreach. This is not the way paying customers should be spoken to or treated, especially when they have been spending money and not able to get clarity on their products. I had already canceled my membership before this exchange, but had I not, I certainly would have afterward. Her tone and lack of professionalism were unacceptable, and it made clear to me that she does not understand what respectful customer service looks like. She also had to backtrack on her email without even knowing the facts. The worst! I understand that closures and operational challenges happen, but respect and clear communication should never be optional. Unfortunately, Nikki Harris demonstrated neither.

One of my hobbies is visiting vineyards and wineries so of course I had to visit here for wine…read moretasting. We found street parking across the street. When you walk in, there's a little lounge section on one side tucked away. The black and green interior did not grab me as aesthetically pleasing and it just didn't work in my opinion for a wine tasting room. I didn't get that rustic relaxing vibe, things just seemed out of place. Our server was friendly, patient, and knowledgeable about the wine selection, offering helpful guidance as we navigated the menu. I stuck to my usual whites as I am not a red wine drinker. Surprisingly, I did not leave with a bottle of wine as none of the wines were special and nothing stuck out to me. The wines were not the best I've tasted and my date didn't seem to enjoy them either (this was his first wine tasting experience) so I felt bad because he excitedly made these reservations for me. All in all, I probably won't be back.

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The Rancher's Daughter - homedecor - Updated October 2026

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