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    The Rancher's Daughter

    4.1 (9 reviews)
    Open 11:00 am - 5:00 pm

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    1 month ago

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    4 years ago

    Horrible customer service. Staff act like patrons are bothering them rather than wanting business.

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    8 years ago

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    10 years ago

    My new favorite place in Texas!!!! The beat wine shopping I have ever done with an amazing owner!

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    Bernhardt Winery - Unoaked Chardonnay

    Bernhardt Winery

    4.2(140 reviews)
    8.3 mi
    $$

    Ambience is fantastic on Friday. Few guests and prompt, friendly service from a force of…read moreVOLUNTEERS. That's right whiners (pun intended), if you're unhappy with service, volunteer, and try to do better! Food is available but you can also bring your own basket. Wine is available for all tastes: mine, Bone Dry and Her's Sweet and Still. Amazingly both are satisfied with local vines!

    UNeventful :( I…read moresigned us up for a chocolate making course for Sunday at 1 PM. Tickets arrived. We got all dressed up and drove over. Sign says, "Event Check-In" at a place where there are three doors. Door #1 employee: sorry, not here. Door #2 employee: Oops, this is an office, not here. Door #3 employee: Please go to the front where the tastings are. Walked over to that door, checked in (at the "tasting door" not the "check in" door). Then were told to walk across the pasture to another set of doors. Walked over, employees #5/6/7: "Can we help you?" ME: "Hi, we're here for class!" Employee #6: "Oh you're an hour early" Employee #7: "They had four classes but combined them into one." Employee #5: You can hang out for an hour if you'd like? NOPE. I would not like. I would like to have been informed :) Can we get a refund? Emp #5: "Sure, follow me." (stomp back across the pasture in heels). Walks into back, comes back out and says "You'll be refunded within 24 to 48 hours." ME: "Can I get a receipt please?" Emp #5: "No." Guess I'll just go home and organize a closet :(

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    Bernhardt Winery - So cool. (No filter used) 11.26.23

    So cool. (No filter used) 11.26.23

    Bernhardt Winery - Wines for purchase

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    Pur Noire Urban Wineries - Charcuterie board and wine

    Pur Noire Urban Wineries

    4.3(56 reviews)
    47.9 miDowntown, Fourth Ward
    $$

    Wow, whenever I visited the actual location, the customer service and the staff were always very…read morefriendly, especially the general manager (a gentleman who always made the experience pleasant). The location was really nice, the private room was great and the vibes were awesome. Unfortunately, my experience with Nikki Harris, who is also listed as a general manager, has been the complete opposite. For months, I have been asking how I can actually receive my wines, and I have the emails to prove it. I never received a single response or clear direction. The whole communication around this has been terrible. When Nikki finally did reply, it was with a rude and dismissive message, one that I've attached here for transparency, without ever acknowledging my prior outreach. This is not the way paying customers should be spoken to or treated, especially when they have been spending money and not able to get clarity on their products. I had already canceled my membership before this exchange, but had I not, I certainly would have afterward. Her tone and lack of professionalism were unacceptable, and it made clear to me that she does not understand what respectful customer service looks like. She also had to backtrack on her email without even knowing the facts. The worst! I understand that closures and operational challenges happen, but respect and clear communication should never be optional. Unfortunately, Nikki Harris demonstrated neither.

    We stopped in for a wine tasting and some charcuterie and had a great time! Our guide was very…read moreknowledgeable and helped us find the notes in every wine and made great pairing suggestions both with the charcuterie in front of us and for future meals in case we wanted to buy a bottle. They don't offer pours by the glass if you walk in and feature their membership, which is subscription based and looked great, but since we weren't local wasn't a good fit for us. The space was also pretty cute and we liked the high top setup that was great for our group. Check them out!

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    Pur Noire Urban Wineries - Let's get into the wine and charcuterie!  Order yours now and plan ahead for your wine tasting!

    Let's get into the wine and charcuterie! Order yours now and plan ahead for your wine tasting!

    Pur Noire Urban Wineries
    Pur Noire Urban Wineries - Calling all Houston WINE LOVERS... Pur Noire Urban Wineries has the best wines! An experience to remember!

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    Calling all Houston WINE LOVERS... Pur Noire Urban Wineries has the best wines! An experience to remember!

    The Rancher's Daughter - homedecor - Updated May 2026

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