When returning to pick out my tuxedos i had walked into a different bridal salon! I quickly found out they do not process customer complaints well at all! I was refused service for my tuxedos because a complaint I made involved one of the managers boyfriends for another business matter. I was informed they have the right to refuse service to anyone.(Please check their reviews on google! as I was told I am the only complaint!)Upon getting my sash for my dress home we noticed there was a seam down the right side. My mother returned the sash. She was told by the owner that they don't typically do refunds, but considering our problems she would and then proceeded to tell my mother that the customer is not always right! Two weeks later I receive a phone call from the owner stating that my dresses were in. I brought my bridesmaid in as I was no longer comfortable to be in the store alone, we witnessed the ignorance in full form. While inspecting my dresses I asked her if the sash I tried on had the same seam. She said yes, and that she could not believe it. Then proceeded in telling me that my sash was so BIG that she just divided it into two, and made two belts out of it. I was Mortified! Then while checking us out the OWNER couldn't even work her own computer system, and ended up unable to print off my pick up forms! Don't let your daughters be treated like I was! Go elsewhere! As an Ankeny native I am ashamed to know there is a business in my home town that treats people so poorly! read more