I have shopped there for 10 yrs, bought many a Hobo purses & wallets, and Merrell & Taos shoes…read more I've been invited to their priority customer private sales. I was there today to find a matching wallet & purse. I took a wallet over to see if it matched. I put the wallet down by the purse, decided to think about it and made one more loop around the store before exiting. I got half way across the parking lot when an employee came hoofing across the parking lot and accused me of stealing the wallet - I told him it was by the matching purse and went back in the store to show him. He didn't apologize, not at all. I was humiliated and will never ever go back. I've shopped local for years to support this store, but I can order on line just as easy, and will.

Awesome service. Fast and prompt. Ordering was quick abd painless. Definitely will be my place…read moreto purchase shoes and socks.

Wife bought a pair of Nike SuperRep shoes for excise bike. Drove 3 hours from the Quad Cities to…read moreAdventureland and stopped there on the way home. Got home to find that it was missing the Delta plate it needed to attach the piece necessary to clip into the exercise bike. My wife called the store this morning and spoke to a supervisor to which he told my wife that they have the piece she needs that was missing and that they would not be able to mail it to us but instead will HOLD IT at the store for us which is 3 hours away at gas being $5 a gallon. 6 hours round trip for a small metal piece that cannot be found anywhere online including Amazon and Ebay. This is customer service? I called the store and spoke to the manager again and he told me he can't mail it and didn't give me a justified reason to why he couldn't only that "he just can't" and insisted the best they can do is hold them at the store.

This store provided my children and I one of the best customer service experiences I've had. I came…read morein with my almost 4 year old and 8 mo old on a slightly chilly and windy day. They weren't overly busy but there was a good number of customers scattered around the store. I was looking for some new shoes for my 4 year old so we headed straight to that area. As I was viewing the wall of children's clearance shoes (quite the selection), a store associate asked if we needed help. Since I wasn't positive my 4 yr old was wearing the correct size, I asked if he could measure her. He said he gladly would. My daughter can be shy with strangers, especially men, but she told me right away that he was really nice and could measure her foot. After measuring her foot he asked if we needed more help. Since I didn't, we let him go on to the next customer. We were able to find some nice new shoes for her for $17. What a great deal! We looked around the store some more since I'd never been there. I found the socks my husband wears at the checkout for an additional 25% off. He goes through socks fast so I grabbed a bag of those. There was a short line at the checkout but they moved rather quickly. The associate checking us out was very nice and chatted about the crazy weather and also where he was from. It was a nice, not awkward, genuine conversation. Once I paid, the associate followed me to the door to help us out. This may sound awkward at first but I had our double stroller with us. It can be difficult to maneuver with double exit doors. I was pleasantly surprised at him following to help. You just don't see that much. I really hope they continue their great customer service. I plan to come back here for the next time we need Nike items.

I'm a long time card carrying customer of Shoe Carnival and I don't usually give reviews good…read moreor bad. But I had such a bad experience trying to return some socks at the Ankeny store I was mad enough to leave a review. The check who waited on me,I wish I had thought to get her name, was rude and condescending to me right from the start. When she heard I was making a return she seemed to have it already decided not to accept it. We're talking $20 socks with a receipt and the original pkg. I left the store so disgusted I vowed to cut up my card and do my future shopping elsewhere. Now for the flip side of this. I decided one clerk would not have won this and decided to try a different location. I went to the Merle Hay Mall location and got the pleasant customer experience I'm used to getting at SC. I wish I had got her name also. She was pleasant and efficient and I was in and out in less time than at the Ankeny store and actually got something accomplished. So 5 stars for the Merle Hay store zero stars for Ankeny. I have decided to keep my card and just avoid Ankeny SC. Thanks for letting me vent. I guess I had to give it 1 star but that isn't my opinion

I came here a couple of times to help my fiance purchase a few kid shoes for their birthday…read morepresents. They have a descent selection of shoes and the prices are very good. If you are looking for top of the line shoes, this is not the store for you. This is more of a casual shoe store with great prices. Would come back again for shoe present purchases.

My doctor suggested trying Heartland Soles and I was kind of meh about it. Now I can't believe the…read moredifference having a good fitting and supports has made with my workouts. I was shocked but very happy.

The staff here were very helpful, and let me know of their availability of walking shoes. Although…read moreI didn't buy anything, I would recommend this shop.

Support the locally owned. Hubby was needing some new…read moreshoes. We did a little online shopping and got an idea of price ranges and then headed out to shop. The shop is smaller so we were not overwhelmed. There was a couple other people in the shop, but the one salesman that was working was careful to make sure no one felt neglected. He was very kind. He talked to us and helped the other couples that were also in. When it was down to just us he gave us his full attention. He went over options. Talked about off brands, talked about his favorites. He was knowledgeable but also not pushy. We ended up finding what the hubby needed, and then also an extra set for me from the sales section. I would recommend supporting local 100% and will be back in the future.

I went in to try and get a new running shoe. I was looking at Hoka I'm a size 12 in women's and…read moremost stores don't carry my shoe size so I understand that I may have to go mens or try on mens to see if I like the shoe. The gentleman that I was working with was very unkind he said we don't carry that shoe size, and if you're not going to buy mens why try on the shoe. This was a very unfortunate experience if the gentleman would have approach this differently it could have been a better experience.

My boyfriend has been looking for Birkenstock's for awhile now. They had a horrible selection for…read moremen's Birkenstock sandals compared to women's. We left pretty quickly.

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I recently was in need of a pair of shoes. I was in a lot of pain. I have neuropathy in my feet and…read moremy back was killing me too. I went into this store and was helped with selecting a quality pair of boots. It hasn't been 24 hours yet and I already feel much better. And the 30 day guarantee of satisfaction is an amazing feeling of comfort to know that if for any reason they become uncomfortable, l can bring them back to try another pair or a refund. At this point I'm very happy that I went here for my next shoe purchase.

Great experience buying boots. I was met with kind enthusiasm and a readiness to help from Eli. I…read moreended up trying on a couple of different pairs of work boots, and with Eli's help I walked out with a pair of Traction Tred NT Mocs, and I can't wait to use and abuse them. Thank you for the great experience. 10/10 will shop there again.

I don't really enjoy the concept of an outdoors mall. Where you're outside most of the time. In…read moreIowa where we have all the seasons all the time. I do not recommend. Also I noticed the pricing here isn't as good as the one in Williamsburg or literally anywhere else.

Exceeded my initial expectations, as it is a well-laid out collection of quality stores and…read moreproducts at good prices in a nice environment. Parking was easy, and the outdoor element of the mall was never a problem on a blustery day. They have most of the brand names, and their pricing is good. I was impressed with the quality of the products offered. Their snack and food court was better than expected too. There are plenty of places to sit and relax too.

It's your usual tjmax but the customer service at this particular location is outstanding. At…read moremultiple points I asked for help and the employees were more than willing to help and assist. The store was clean and tidy and items were well stocked. Checkout was simple and quick, all in all a good store if you want to visit tjmax.

really good selection of men's clothing/items. staff were friendly and the store is clean. clothing…read moreis well priced and affordable. one of my favorite tj maxx locations in the metro!