My husband spends a great deal of money here every year and loves their clothing. Yet every time…read morehe orders something and goes in and picks it up at the store, they insist he has to pay with a card and will not accept cash. How is cash not accepted?? Confused and frustrated.

So how qualified am I to review these products? I headed to my closet and counted. Then I headed to…read moremy drawers and counted. Finally, I went to my laundry basket and counted to makes sure I didn't miss anything. I have thirty-three pieces of Duluth clothing that I wear all the time! I have two types of T's. I have polos. I have two types of cargo shorts and dress shorts. I even have a bunch of Duluth underwear! The pic I posted is a simple Henley T that is about seven years old and has been washed a bazillion times and still going strong. I've never lost a button and it's never frayed or had a ripped seam. It's great for banging around town and running errands. Their stuff is solid beyond words albeit a little pricy, but the value is there. Duluth is primarily a catalog company that of course has an online presence and that's how I make my purchases. So, what about the store? I suspect a visitor unfamiliar with the product would give it four or even five stars. It's clean and beautifully merchandized. The customer service is just fine. There is easy access to the online catalog if you need it. For me, as I'm so comfortable with the product over so many years, the store doesn't add much. However, because the product is awesome and the store is picture perfect with great service, I'm going with five stars!

Every time I have shopped at Grey Lotus, Jodey has always gone above and beyond to help me find a…read morenew outfit. She is great at selecting the perfect item that compliments my shape and is honest and personable. I needed something in a hurry for a wedding last weekend and I loved what Jodey recommended for me and got many compliments. It was comfortable and stylish. Great quality, great location and great customer service! Highly recommend!!

I give it zero stars. I went in a little over a week ago to get a pair of shoes that were on sale…read more I didn't see any on the sales floor so I looked online and it showed they had 2 pair in my size. Great. I could find no one in ANY department to try and get service in shoes. I saw 2 people working the check out area but no other employees and I did 2 full laps around the store. So I called and left a complaint which I'm sure had great effect. That was sarcasm in case you missed it. So just now I thought I'd give them another chance. I called the store directly and my call was sent to someone in shoes. Great again. After a 5 minute wait a very helpful person took the information about the shoes (online said they still had the 2 or) and she said she would go make sure they were there and I would hold. 10 minutes later I get customer service again and I said I was holding for someone in shoes. She was talking but evidently to someone else because I couldn't understand her, but she eventually got back on the phone and asked for my name and number someone would call back. I declined her offer. They made what should have been a simple transaction for $68 into a pain in the butt purchase for $85 ( the sale is over of course) but I guess it doesn't matter because it's NO SALE period and there would have to be a very compelling reason for me to ever shop at Kohl's again. There's at least 5 other stores in the area that also have the shoes for $85, I'm going to try one now.

The young gal helping me was still learning. I asked her a question that she was not familiar with…read more The Supervisor right next to her was very helpful. She was very patient with the new employee and answered all my questions quickly and throughly. It was a busy day and in spite of my questions they were very gracious, thanked me and told me to have a nice day, and sent me off great smiles! Your Supervisor was a great trainer.

I had that rare, start-to-finish positive customer experience that we all long for recently when I…read moreneeded formal wear for a local banquet, and Men's Wearhouse checked every box throughout! Their rental process is seamless, easy. Thankful for Mariah's suggestion to visit with a week's notice, as items were in stock. Carter did a great job on my measurements, and we tried on a number of options to get it right. Browsed different looks too. Dylan was also helpful. Pickup was simple a few days later, as I was notified with two days notice, and Johanna was terrific! Everything fit well on the night of the event, multiple compliments for my formal components, and returned it the next day as Justin made it easy. In addition, they have a lot of other apparel options that are tempting! This will be my resource for formal attire moving forward, as they earned it with a flawless performance.

If I could give zero stars I would. No one from our wedding party will ever use them again. They…read morewere very rude and not accommodating one bit. Would try to charge extra for bulking up when they were the ones who sent the wrong suit coats in and most of the guys had been in 2 weeks prior. I'm no dietician but I highly doubt any of them "bulked" up that much in 2 weeks. Very disrespectful and were not willing to handle the situation. Save yourself and go to Skeffingtons across the street.

All fine and polite service....until you need to return. Read the fine print - not many stores…read morewon't accept returns anymore. You can get store credit, but many of their items are quite expensive and if you don't want anything else you may be out a good bit of money.

Any time I've been in Des Moines the last couple years, I've made it a point to stop in at…read moreFontenelle Supply Co. in the East Village area. I swear that I'm walking into a Portland Oregon shop (like Tanner or Machus) when I see the unique collection of leather goods, outdoor accessories (like Filson) and associated fashion (like waxed jeans from Red Clouds Collective of Portland). It's fun to look around and imagine the possibilities. They have their own leather shop in the back and they will do custom orders. I asked that take one of their passport holder designs and add a "flap and snap" feature to keep it all together better. That was done, mailed, and in my hands within a couple weeks.

It's a small but cozy little outdoor mall. They have cute…read moreseasonal decorations and a small food court. It's a great meet up w friends spot. I was really happy to discover they have a nursing Mothers room, which is really convenient for our young family. There are a few toys and books for older kids in there too.

I agree with Miranda and any others that really don't enjoy the concept of an outdoor mall. It's…read moreespecially uncomfortable in summer and winter, but mainly anytime. It doesn't seem very smart to put these in Iowa or any other state most of the year.

Tim and Andy were very patient with us as we tried on multiple different suit sets and sport coats,…read moretheir expertise was unmatched to any other suit shop. Highly recommend these guys and will be going back soon to purchase another suit from them! Their prices were extremely fair and the quality of suits and sport coats they sold were phenomenal!

Amazing Service ! I was in need of a suit the next day…read more Edgar worked very hard to put me in the right suit for the occasion and fit my budget. When Darrin the manager heard about my situation he immediately went to work for me. With the help of these two gentleman I was able to climb mountains I previously thought to be impossible. I can't thank Darrin and Edgar enough for their timely, courteous and over the top effort, education and erudition in professional menswear. I wear a suit differently now. I feel centered, comfortable and confident. The quality of the material and the design of the suit are world class. The sales staff nailed it. The tailor perfected the work of art. Darrin made it easy and seamless. Thank you to all of the staff at Mr B's.

Good selection especially fragrances. Bought many times for good value. One day I went there and…read morethey asked I do not show up here anymore. I went anyway, they don't care. Kinda dirty

Updating review since I noticed management did respond. (Prior long lines & just very chaotic) I…read morehave not been back tho. I might try again soon though.

I came here to get a navy blue suit for my best friend's wedding in a couple weeks. This location…read morewas helpful and made the process smooth for me. My buddy used his measurements for my suit and these guys made it work. They made minor adjustments and now the suit fits great! Plus, the price of the suit with a shirt and the was respectable. I've used their other location in Des Moines and have had great results for suits there as well. They are also having sales on shirts and pants so if you are looking for great style for a decent price, come here!

I needed to get a suit for a wedding. My measurements for the pants were awesome. Shirt and jacket…read morewere tailored wrong. They did what they could on the day of the wedding to make it right as best as possible.

Great clothes and great service and prices are so affordable ..found a lot to buy and accessorized…read moreit all at great prices too...would recommend to everyone

Good selection, but terrible customer centrism by the owner. The problem is that the owner would…read morenot honor what an associate told a customer about a returnable item. My mother-in-law is in a cast due to wrist surgery and an associate told her it was no problem to pay for the clothes and try them on at home where she could have more assistance and privacy and then just return what she didn't like or what didn't fit. She tried on the clothes that night and then brought the ones back that didn't fit or weren't what she wanted the next day by noon. The owner was NOT customer centric at all and simply recited the policy written on the receipt. While this may be a perfectly normal procedure, it is completely ridiculous when an associate specifically told her that she could return them due to the extenuating circumstances of her arm in a cast that the owner would not honor what their employee told a customer. Especially since without the associate's comment she would not have spent $200.00. Moral of the story: Expect the owner to choose policy recital over good, common business sense and quality customer service.