It's taken me a little while to get to this review, but the short version is: 5 stars for food…read morequality and customer service.
First, let's talk about the food. I mean, that's the point of a food prep service, right? It's excellent. I've done business with other local food prep shops, and the product from FitTrax is simply better. You can tell that a chef is behind these recipes because the flavors are present and complex and well put together, and you just find yourself enjoying every bite.
The fact that they target the calories and macros to a couple of different fitness groups is great. The selection is broad and you get a good choice of proteins (beef, pork, chicken, salmon), carbs (potatoes, rice, sweet potatoes) and veggies. You just won't get bored of this food.
In addition to à la carte ordering, FitTrax offers a variety of weekly plans (with delivery or local pickup) of 7, 10, 14 or 21 meals and even have a vegan option. They offer regular and "large" sized meals, and the large meals are LARGE. At up to 760 (healthy) calories and sometimes 1.5 lbs of food per meal, they are definitely intended for the body-building set. I figured I could handle them, but even at my 200 lbs and daily 1-hour HIIT routine, I'm switching back to the regular sized meals. The large meals are as delicious as the regular, they're just too big for me!
In terms of practicality, these meals can't be beat. They come in sealed packaging that keeps them fresh for a week, and the packaging is robust enough to toss them in the freezer and thaw them at a later date (with little to no degradation of taste.) They're easy to heat in a microwave and the packaging is recyclable.
Now let's talk about customer service. Their website can be a little confusing and has had some real glitches. Not to worry, their customer service is top notch and every one of my concerns has been addressed quickly, efficiently and to my total satisfaction, all by e-mail (which is my preferred medium.)
I'm currently buying meals from FitTrax as I'm on a fitness challenge at my gym. Truth is, their meals are tasty and healthy enough, and frankly economical enough that I may just stick with them.