Everyone is extremely personable and knowledgeable. They take their time working with you, even if you take a while. The prices are great, large selection, and daily specials make this my fave place! read more

Very knowledgeable staff. They helped me choose items for my elderly mother's pain management.

My first time here and I love their customer service. They really take the time to listen and understand what their customer wants. Special thanks to Ernie! He was friendly, kind, and the best salesman ever. Thank you! read more

I thought the location was great and the girl working there was super knowledgeable about each product and their effects. They didn't have tea which was disappointing but they did have a lot to choose from. read more

I purchased a tin of huxton pre-rolls. Unfortunately the tin was empty. Thanks to a wonderful staff Kelly and Cassie especially. I was taken care of instantly with a smile. (With masks on obviously) there are many dispensaries in Tucson but I go to prime leaf for the customer service and people. read more

This place use to be my go to place. Usually fair and had decent product. I have noticed recently within the last 8 months or so that this place went way downhill in customer service. I ordered a 7 gram quarter and had to grab money I turn around from the atm the weed was bagged and sealed so no questions asked. I leave and grab some food and go home. When I get inside I look inside the bag and it was a rather small quarter bag. So I said, I'm going to need to check the weight. I did not have a scale so I went to the smoke shop to purchase one for 20 bucks. Weighed the weed out to find out it was only 3.5 grams. Brought it back to the prime leaf and waited in line went up to the counter to tell the clerk they made a mistake and only gave me an eighth. They asked if I had the receipt but it must of fell out when I weighed it and frantically went back to the store. The clerk didn't apologize and was actually looking pretty annoyed they I didn't have the receipt and told me I would have to wait for them to check the cameras. They didn't even ask me who helped me and made the mistake. Nobody apologized and they made me wait for like 20 minutes but they were the ones who made the mistake. They corrected the mistake but they were very rude people. It weighed out to be 7 grams total once I got it the second time around. They should weigh it out in front of you and at least let you smell the product you are purchasing. Ever since covid these businesses feel entitled to deny you things. It's this new work ethic and not caring about your customers. I'm a combat vet and have PTSD but I have never been treated this badly by a business I have been supporting for over 3 years. I spend a lot of money here. I will not shop at this business anymore. They don't deserve my money and to tell you the truth you should just go somewhere else. I'll shop where they respect and care for there patients. If I could give 0 stars I definitely would. read more

I went here on Tuesday with a friend of mine for her birthday. The front counter girls are ALWAYS so kind when I go in. I can't recall her name, but she has shoulder length really curly hair...my seven month old daughter dropped her toy on the ground while I was waiting for my friend and she went above and beyond and washed off the toy for her! the people here are always awesome and deserve credit where credit is deserved. I just wanted to say thanks and as always, I'll keep coming back! read more

They very informed and helped me onnmy first visit. I am going there again. I am.there for pain management using cbd oil . Bought flower. Got freebies for first visit. Looking for next visit to help pain in my arms and hands as i have torn rotary cuff and in therapy both arms and hands read more

If only the employees cared about their customers during the pandemic. I predict their condescending attitudes will change if they or one of their relatives or close friends test positive for coronavirus. When I entered the establishment with my protective breathing mask on, people were milling around close to me waiting to be called back to the dispensing room. I asked the guy checking me in why they were not practicing safe or social distancing and he said, much to my dismay, that the employees are behind plexiglass. "What you do out there with the other customers is your business." I told him he sounded like the mayor of Las Vegas trying to open the casinos and letting the cards fall where they may with regard to people getting coronavirus. I think these must be minimum wage earners to not care about the customers. Only one employee was wearing breathing protection in the form of a bandana. Once in the dispensary room, again I was told that they were behind a plexiglass screen and therefore I was protected but each section had a cashier window that was wide open with no distance. I asked them to mask up and they said they didn't have to. I swore a couple of times trying to make my points and they asked me to leave because I was not using proper language and being properly respectful in making my purchases. We finished the transaction because I begged them to and I was told to not return. If anyone should not be returning, it is minimum-wage employees who do not care about customers. I cannot believe the owner of this establishment is allowing the public to be exposed to recalcitrant unsafe employees. They think they are going to live forever and could not possibly get sick And if the customers get sick, oh well. I got a kick out of it when male employees started walking in the background as if the self-absorbed female managers might need help to remove me from the establishment. None of them were wearing facial masks either to protect themselves or me, a 72-year-old woman with compromised health issues. I am still shocked at their lack of caring about me as a customer during a pandemic that has killed over 40,000 people in our country. I like going to this establishment and before this traumatic pandemic occurred, it was one of my faves. Thank God I never had to deal with the two female managers that doubled up on me in the most disrespectful manner. I warn anyone out there with health issues to avoid this dispensary until the pandemic is really over because they do not care about you. This is supposed to be a medical marijuana establishment and not a disease providing dispensary. By the way, after making pleas for them to mask up to no avail, when I left guess what? An employee was assigned to make new customers wait outside to stop the crowding. Too bad I had to make a scene first. I hope the Mayor and Council can make an ordinance to require safety on the premises because the employees and managers do not care. read more

sorry, I have to downgrade more but the only effective strain that is theirs is called grape ape at 1-2grams a day I went through and then they raised their price from$10/gm to $14/gram now is $20gm. What the hell is going on here? I get a strain at D2 that lasts much longer for only $10/gm pre packed now even though is $18/gm but usually has a weekly special! You cannot even get the mid tier discount for grape ape anymore and the pre rolls suck and don't last either. I won't go back to Prime Leaf unless they lower the Grape Ape price. The recent review about prices is bogus. They charge way too much for anything effective. Don't believe that review read more

The prime leaf is like the circle k of tucson dispensaries. Horrible, and I really do mean horrible, customer service, weak products and a convenient location. They constantly use bait and switch, bud tenders are unknowledgeable of what they are selling, and management is a nightmare to deal with. I asked for thc oil, was given cbd. Of course there are no returns so check before you buy. The brownies they sell for 10$ are great, which you can buy at green halo for 7 regularly or 5 on medible mondays. After all, that is where they buy them from. I recommend a drive to either botanica or the green halo any day over the "connivence" of the prime leaf. read more

I used to have really great experiences here. However over the last couple of years they've really had a downfall. Their website is never updated, time and time again I go and am disappointed that they had NOTHING in stock that I was asking for. They never answer the phone, and when they do the employee I'm speaking to either doesn't know or says 'yeah we have that' only for me to go and find out that yet again they didn't have what I needed even after calling specifically and asking. It takes a lot for me to get discouraged from a place and every time I come here I feel like it is a waste of time. I feel like this dispensary went from being a place that wants to help people to being a place that just wants to get you high. I wouldn't forget where you came from. Your medical patients started your business, perhaps you should remember that. read more

This used to be my favorite place to go. Too bad the current manager has no concept of customer satisfaction or safety. They have no restroom facilities available for anyone in the store even handicapped people and apparently they think the online ordering system is flawless but I have news for everyone. Recently I went in on Wednesday knowing that yes book leaf was going to be on sale the next day. So I tried something that looked good to me so that I could decide if I wanted to buy an ounce the next day or pick something else. When I went back to get it the next morning as they were packaging it they showed it to me and I realized that it was not the same thing that I had purchased a small amount of the night before. Thanks I have worked with his medicine for most of my life and I do know how to tell the difference. They were ready to sell it to me as if it were the same thing I had purchased the night before. When the truth came out the product on the shelf was completely different was considerably lower in THC content and was nothing like what I had looked at the day before yet it has the same name. I had a conversation with one of the employees about how I appreciate honesty in the places I deal with. I guess I won't be dealing with this place anymore read more

If you like poor service and weak products then Prime Leaf is your store. I received a 50% discount as a first time customer and received a product I would not give away to someone for free. The employee helping me with the sale recommended the product and really seemed to not take any interest in helping me other than to quickly help me out the door as soon as she could. She didn't seem interested in my needs whatsoever. The manager told me that she could take 50% off a future purchase--so essentially I'm paying full price now. Likely they bait and switch new customers by giving a poor product at 50% so you're forced to buy their better products and end up paying full price. I'll do my business elsewhere. Just wanted to share my experience and let you decide if you want to risk shopping at this store. read more

I went in tonight at 7:45 (they close at 8) and was told they had closed the cash registers, but I could look through the menu. I explained to the woman (whose voice dripped with condescension), that it might be productive and considerate if they posted this policy on their website so customers can make the decision to visit with this info in advance. She didn't take this well and told me she didn't like the way I spoke to her. At a loss, I said,"Excuse me, I said nothing that was vulgar, rude or disrespectful, what do you mean?" She said I was giving "bad energy". No really. Unfortunately, this employee radiates the attitude, "I don't care, I don't have to." Well, no you don't. But I don't have to give you my money either and I'm happy to share this encounter so that others can choose another establishment that respects their customers. read more

Was treated very badly there at the park location. I live in the neighborhood and love to ride my electric scooter to the location. . And park it inside just like I do at downtown dispensary, they have a bike rack inside cause they are smart and realize they need to be accommodating to the people who live around downtown. I attempted to park it inside out of the way behind the security desk. . As I did on my first trip to the location when it was busier and that guard had no problem with it. Second time I go and it's dead only 3 people in the lobby and the guard refuses to let me park it inside.. I ask to speak to a manager about it and he refused to get one. . And made me park it outside without a bike lock.. I go in anyway to make my order and the guard decided to move my scooter without my permission to behind the trash can.. I told him he shouldn't touch other peoples stuff especially with covid going on.. The security is terrible and treats the job like it's a night club. . No respect to the patients. I messaged them twice about it and no one ever responded. I waited over two weeks for them to respond to me before making this post. They never did. Worst dispensary experience I've had. read more

I absolutely have to disagree with all the complaining! I think they have great service and very informative staff. Only once was I told to try something that was nothing like what I wanted and I say this because I want to be 100% honest! I have yet to even go to other places to get my freebies! I like this place not just for the convenience of where it is which I do think is nice but they have fabulous deals. Just have to come on certain days. Be informed. I personally don't mind spending money on quality items. And I'm not trying to talk shit but it sounds like a bunch of broke ass motherfuckers crying about being broke. Sorry but I have my opinions and my beliefs and your comments are not only harsh in regards to this place but they are also quite untrue and we disgustingly rude. Get over yourselves and shut up. read more

Meh. It's new location has a piano children bang on in the front.. medicine I've gotten here is way subpar but location is convenient as a.. Getting the same strain somewhere else was when i was like ok, stop, I'll drive way farther to get medicine that actually works.. when I've preordered it's the worst. If you absolutely have to go here for midtown convenience i suggest always going back to check out the meds before buying anything. read more

Super friendly and excellent first time customer deals. The waiting area was clean. Parking might be an issue during busier times.

This place has decent medicine. The prices are a little steep. But once in awhile they have decent specials.

This has become my favorite dispensary in town for a number of reasons. The atmosphere is inviting and the store is well designed. The bud tenders are not only friendly, but also very well informed. They seem to sincerely care about their patients. They have a good selection of products at whatever price point you are looking for. read more

Apparently the person who wrote the review after I did is totally unaware of Proposition 203 and how it works. Let's start with, a.) a Marijuana Dispensary is NOT a business. Just for simplicity I'll use a few words possible; a non-profit entity is established to state that the primary goal is NOT to make a profit. Of course they have to pay for the related expenses that it costs to operate and provide the service, and it should be able to provide a reasonable standard of living for those it employs. So the reviewer after me apparently doesn't have a clue about the empower legislation and the operation of such. Also, if my full review was read, I stated there, that I do know how much it costs to grow the plants. But of course, that can be very suggestive. You can drive a New Cadillac to take you to the Circle-K at the corner, or you can take a normal sedan. So I am that the cost to grow marijuana can be all over the place. But then again, the "not for profit model" does kinda dictate keeping the costs reasonable. It's just my opinion, but I feel that people should receive adequate and just compensation for themselves for performing any work, but especially at the Prime Leaf, I have not personally seen a bud tender that had anything above street knowledge. And once again, these people are "treating patients"? Just more cute wording to hide behind. Have a nice day. read more

This was my first Dispensary I have ever been in. It was like the 4th of July, Christmas, birthday, wedding. Been in the trenches since the early 70s. You have no idea what that felt like the first time I went in. Jan 2017. The folks were crazy nice, gave me my discounts for being a new guy informed me about the specials they have daily, and they give discounts to Vets. They have always had what I wanted, for a reasonable price. I don't buy much leaf there, because I like strains with the highest THC and sometimes this store will get beaten out because of this. That is not a complaint. Just a fact. The staff is friendly, always helpful and funny. I live 4 blocks from they're store so it is convenient for the other things, like tinctures and stuff like that. read more

I had a very nice first experience here. Channelle was the prime reason. She was so helpful with my questions. Very pleasant and professional. read more

Everyone is nice and knowledgeable! They have good product. Their bud tenders are very customer service driven