Very professional, thourough, prompt service with the most reasonable monthly charges!…read more I should've switch to Mike's years ago!

Mike know what he is doing. He knows how to listen and work with us. Thus he performs great service…read moreWe are lucky to have him

Still waiting for a quote. It has been almost two weeks. If not interested he should just say so…read more Communication needs to improve.

I shared my experience with Neptune pools in my first review. Marcelo, the owner replied and…read moreconfirmed that he didn't send his worker in to service our pool because of flood. Well the flood was in February not in March. He is right! He didn't service my pool in February, but he didn't service it in March either. They pre-invoice for the month and they are very aggressive in collecting the payment before you even do the work. So you know, even doctors bill after they treat the patient. Your worker told me, and after I tried to get hold of him that he was on his third vacation and that his boss, Marcello will cover for him. He didn't. This company charged me for two months and didn't service my pool. I need to received a refund for both months, February and March. I did not cause the flood and since you didn't do the work you must send me a refund check for both months $418. Neptune pool is a perfect company that district attorney needs to be make aware of. If they cheat their best paying customer, God knows what they do to the government. I will take that step to protect the public. Dishonesty is not allowed. Refund please.

If you are looking for a reliable pool service I would highly recommend Lokahi Pools. Not only does…read moreJesse take great care of my pool (keeps everything balanced and the water clear) but he always takes the time to answer any questions I have. When you have someone that will take the time to explain in detail, you can tell they really care about the customer. It's refreshing to see that type of work ethic nowadays. Jesse also provides repair services. Thankfully I haven't needed any repairs yet, but I have peace of mind knowing Lokahi Pools is a company I can trust for any future maintenance needs.

Great service! If you want the job done right, I suggest giving them a call. They were friendly and…read moreeasy to communicate with. I loved that they wasted no time, no nonsense.

When I first contacted Nick he was recommended to me by the Jacuzzi dealer T. Oki Trading…read moreapparently he's the only repair person on island. I asked him to install a couple new jets, two blew out the first time I used my jets. Then I found a leak inside my motor storage area and called him to come repair it. He flat out refused to come to my home to even look at it! He said my jacuzzi was too old I should get a new one. Really because of a leaky hose? I'd much rather spend $1000 for a repair than spend $14k for a new one. Then on top of it he lied to T. Oki trading and said I thought the repair was gonna be too costly I called my handyman who happily came over and saw the problem. He went to HH for a piece of hose and repaired it minutes for $50. I'm still happily using the same 25 year old unit daily. Jacuzzi is awesome if you can find a decent repair person.

The owner Nick is abrasive and hot tempered. When discussing problems with our service it seems…read morelike things are never his fault and he does not take responsibility for his workers actions. He convinced us to pay to drain the pool, pay for sandblasting, and start over with him. Then, in 8 months of service our pool still turned green multiple times. He defended that saying "Pool Go green every now and again, it happens. No matter who you hire". I was born and raised in Kailua and have never heard of pools going green multiple times in less than 8 months. Our pool has also often had large amounts of sediment and floating debris in that time and has not looked clean. Multiple weeks no one even showed up or contacted us that they had to reschedule etc. but Nick feels that is no reason to not pay for service. When we brought up our issues, he realized he hadn't billed us and threatened to take us to small claims court less than a week after providing the invoice. We have dogs and children and the pool gate was left open multiple times. they used our shock and chlorine and still charged us for materials. We do not recommend this company.

I have been using this service for my pool maintenance for over four years, and they consistently…read moreprovide excellent service. The maintenance technician comes out weekly and leaves our pool sparkling clean. Paul, the business owner, is always available to address any concerns in a timely manner. I highly recommend Pali's Pools for all aspects of pool maintenance at a reasonable price.

My pool has been wonderful. I've loved it. What I haven't loved is trying to keep it clean. My next…read moredoor neighbor has a monkypod tree. It sheds in my yard. The wind blows my direction. It makes cleaning my pool a commitment that you can't stop for even a day. I was fighting the water turning green yet again, when I decided I'd had enough. I found Pali and he came out the next day to give me an estimate. Oddly enough, my best friend had been house sitting and had hired him a couple of times in the past. When he told me he knew my pool I was a little shocked. We both had a good laugh when we discovered the link. He came back the next day and did his miracles and my pool is once again a beautiful blue color. He is reasonably priced and very efficient. If you ever want to have a good time just post on your FB wall I'm hiring a pool boy. I can't believe the responses I got.

Two years of excellent pool service by NSPs and my tile pool looks terrific! We are in the pool…read moreall the time and everyone always says how comfortable they feel - the water is well balanced thanks to the expertise of NSP. And Curtis always answers the phone when I call with questions.

I called Curtis when my Pool pump stopped working. He got on it the next day, which was so…read moreappreciated. Toni came out to replace the pump and he was professional and friendly as well as super patient answering my questions about the new set up. His work is meticulous and I appreciate the clean up after. I can only recommend Curtis and his team. I've worked with several pool services over the years, some better than others. Natural Salt Pools is going to be my go-to from now on.

Gary was great! He was quick to respond and explained every step of the process. He was one of…read morethe only companies that was willing to do my above ground pool. Did an amazing job on my pool and very reasonably priced! Will be calling Gary for all of my pool needs!

Gary came out to do an estimate a week ago. Hasn't gotten back with a quote yet. He should at least…read morelMK if he is not interested or let me when he can get back to me. No communication. Sad.

We contacted Aquatic Solutions to fulfill our family's dream of having our own pool. It would be an…read moreunderstatement to say that they went above and beyond in making our dreams a reality. Steve and his crew at AS worked with us on our various requests and we couldn't be happier. From planning to permitting, excavating and decking the process was a breeze. We would recommend them to anyone looking to add a pool for their family enjoyment.

I called several Pool contractors for quotes on replacing my vinyl pool liner as well as some…read moreequipment. Steve was quick to reply and stop by, gave a competitive quote and a quick start date for the work. I actually had to slow him down for 2 days for personal reasons, his NY energy shone through all the way. Steve is fun to work with and his professionalism, attention to detail and follow through are exemplary. He's generous with his time and replies to questions almost instantly. He seems to have a specialized crew member for any problem that could possibly come up and they handled anything unforeseen with expertise. My new pool looks incredible and it went in so fast my head is still spinning. There's that NY energy again. Nothing like my experience 10 years ago. I can only recommend Steve and his crew. I did review checks and had nothing but excellent feedback and I am another happy pool owner on his portfolio. Larysa, Steve, Mario and Jamerson did an excellent job. Thank you.