I called Curtis when my Pool pump stopped working. He got on it the next day, which was so appreciated. Toni came out to replace the pump and he was professional and friendly as well as super patient answering my questions about the new set up. His work is meticulous and I appreciate the clean up after. I can only recommend Curtis and his team. I've worked with several pool services over the years, some better than others. Natural Salt Pools is going to be my go-to from now on. read more

Two years of excellent pool service by NSPs and my tile pool looks terrific! We are in the pool all the time and everyone always says how comfortable they feel - the water is well balanced thanks to the expertise of NSP. And Curtis always answers the phone when I call with questions. read more

Natural Salt Pools - Pool & Hot Tub Service Near Me - Kailua, Hawaii

Recently replaced exploded (30+ years old) pool filter and, more recently, pool pump (worn bearings, big noise). In both cases, Curtis gave excellent and timely advice on what was needed/available to provide best resolution at a reasonable price and Tony performed the installations both quickly and professionally. Natural Salt Pools are the "go-to" guys for pool issues. read more

Curtis and his excellent staff has been maintaining our beautiful pool for over 4 years. He and his staff has made every effort to quickly repair or replace any broken equipment. Pools need constant attention and Natural Salt Pools will provide you with a safe, clean, and cost effective experience! read more

Natural Salt Pools - Sparkling! - Pool & Hot Tub Service Near Me - Kailua, Hawaii

Curtis & his team re-tiled my old pool, converted it into a salt water system, and have maintained it for the past two years. It took a little while to get all of the kinks worked out, but it is now running extremely well. So well that I have chosen to purchase a hot tub/spa because I am able to have the Natural Salt Pools team maintain that every week when they come by for cleaning & maintenance servicing. I couldn't be happier with Curtis' service and professionalism. read more

Natural Salt Pools - They provide weekly maintenance for hot tubs as well. I receive a new photo each week of the servicing results - Pool & Hot Tub Service Near Me - Kailua, Hawaii

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Curtis and his team at Natural Salt Pools are great! They are very knowledgeable and quick to respond. Curtis is very patient and is always willing to troubleshoot over the phone to resolve issues with our pool and spa often without having to come out for a service call. Travis is amazing as well. He is always on time for my weekly pool service and emails me a very detailed report after each visit. If you are looking for a reliable company for all of your pool and spa needs I recommend you call Natural Salt Pools. read more

I was visiting my friend Bill in Kaneohe for four days. The first day I was here Bill asked me to look at his solar heating system on his roof that was leaking. Turned out in the last storm one of the panels lifted and tore a rubber coupling. With limited time here in Hawaii. I started my search at a local pool supply house. Nope. "Your best bet is to order it on Amazon" I then called several pool companies looking for help leaving messages. Curtis picked up. I explained my situation and the part I needed. Curtis said he could get it to me by the next day. As promised Curtis delivered. Literally. He dropped off the part at the end of his day and I was able to get my friends system going right away. I wish I had Curtis back home. Bill now has a go-to person to handle all his pool repair maintenance needs. Thanks Curtis! read more

Natural Salt Pools - Solar system rubber coupling/boot torn in last storm - Pool & Hot Tub Service Near Me - Kailua, Hawaii

Curtis & his team tiled our existing plaster pool (which was having a severe algae problem), and coverted it to a natural salt water pool system. Their work was extremely professional, timely, and at a price to be expected for tiling old plaster pools. The pool is absolutely gorgeous now, and our home now uses the weekly maintenance service. Alan, who comes once a week, is superb and extremely knowledgeable about water regulation, how the salt system works, and very helpful. I would highly recommend anyone considering tiling a pool, converting a pool to a salt water system, or just in need of weekly maintenance servicing to strongly consider using Natural Salt Pools services. read more

Natural Salt Pools - a view of the tiled pool at dusk. Natural Salt Pools has made this such a source of pride & joy at our home. - Pool & Hot Tub Service Near Me - Kailua, Hawaii

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Had a good initial phone call with Curtis, he was polite and attentive and was able to set an appointment for him to come by and assess my pool. To my surprise, he never showed on the agreed day and time and after numerous missed calls and voicemails I gave up on Natural Salt Pools and Curtis. My luck about a week later I saw a Natural Salt Pool truck at 711and spoke with Enrique one of Curtis's employees. To my surprise I was informed by Enrique that Curtis doesn't live in Hawaii, and tries to run his business remotely from California secretly. So yes I made this yelp account just to be able to write this review but I feel it's important people know who they are dealing with. read more

Home insurance had them come out to replace the pump for the pool. Spoke with Curtis and he sold us on the salt water generator. First time pool owner so this sounded great. Plus all the stars on Yelp. Communication was not great, finally Mike came out to do the install and changed a light for us (4 stars for him). Mike was really helpful with everything and answered all my questions. Flash forward 6 months and having issues with swg, texted Mike (said he no longer does pools) contacted Curtis, said I no idea who I am or what this is. Texted him invoice of the job. Finally figured out what's going on. Explained what the issue was and suggested doing these things. Said he'd try to get someone to look at it after no luck on my end. Asked when we can set up a date. Radio silence. Sent another text to ask when we can set up a date. Radio silence. Twenty one days later Curtis replies. Asking if I found help. I said this is unacceptable and no I did not find anyone. This is almost a slap in the face after not hearing from you. Have yet to hear anything back from him. It would have been nice to get a little more assistance since we did pay you a lot for it and it has a swg warranty. We still have issues with the SWG and Curtis is no where to be found. He splits his time or he says between here and the mainland so who knows who runs things on Oahu when he's not here. I would not recommend this company to anyone as communication with Curtis is horrendous. I can't vouch for any of the workers but dealing with Curtis deserves a one star if not 1/2 a star. read more

If you have a problem with you're pool - Natural Salt Pools, LLC is the place to call. They're a licensed pool contractor that actually answers the phone or responds to a text message. Quick to schedule a service call, and more importantly, gets the repair done quickly. Very reliable and a good source for getting advice on upgrades to existing pool equipment. I'd give six stars if I could. read more

I have used NSP for many, many years and at various properties. Very knowledgeable, and they won't take long to schedule you in.

These guys know their craft & do it efficiently. Responsive whenever called upon over the years to fix my hot tub, even when I called this last Saturday, Curtis (owner) gave directions for me to try to fix it without having to wait for a home service call on Monday, which worked out great while also saving home repair service fees. I recommend them for the following reasons: 1. Their expertise 2. Reliability 3. Responsiveness 4. Cost (hourly fee well worth it because they get right to the problem & know what they're doing) 5. Professional, kind & a pleasure to work with whether by phone or by home service interaction. read more

The entire Natural Salt Pools Team were very professional, timely and focused on service... I would strongly recommend them. Gary North Lanikai read more

Pool Type: inground pool Problem: Tile started to pop off near the fill spout. After talking to around 5 different pool guys we ended up selecting Natural Salt Pools. Reasons why we chose them: - Extremely fast response - Licensed (I checked the BBB before hiring and he is in good standing) - Gave us some tips to do to check the reason why the tile was coming off so he could provide a fair price. Overall - The workmanship was great! -His employees are even better!! (sorry Curtis but you got some winners) They even cleaned my skimmer to make sure no grout would clog my pool pumps when I turn it on. - Clean up they went above and beyond my pool area looked better than when they started. -They also gave me detailed instructions on how the steps I should take to bring my pool back to normal. (They are pretty good about giving you all the info but like anyone they are human so just ask if they forget) These will be my goto pool repair company!! thanks again Curtis read more

Mike and his team are amazing. I would recommend him to anyone. Mike is a standup guy, honest, and goes the extra mile. We converted our pool to salt water and he kept me posted on the equipment coming from the mainland. The pool looks great and running like a champ. read more

This company should be shut down. BEWARE, the owner is a low class person with no respect to customers. He's an ass o. He came by my place on Saturday . Remove and disconnect our pump. Cut one of the pipes This company abandoned my pool. Turn my pool to green and also a health hazard. Over CHARGED me for not serving my pool correctly. Adding on additional costs and not doing the job. I called Action Line, reported to the new cast as well. He's already has complaints bad review with them. As well as your company. My next step im filling a police report. And take them to court. I hired this company to do the job. With a contract. And they abandoned the job. I spoke to him after a couple of days through email. To come back and finish the job. He refused and told me to do what I have do to complain . So I told him I'm taking him to court, call police, call action line,BBB,DCCA, and WRITE A BAD REVIEW on him and his company. That I will only tell the truth. The owner Curtis said Go ahead. I don't care.. Good luck.. You can already tell what this person/ company is like. I also offer action lines. They are free to get a live INTERVIEW. read more

Ecstatic that I found this place on Yelp. Curtis the owner is so responsive with my request and even after I decided to go with them, he kept his client on what conditions that may affect their pool via e-mail updates. Also, he is so forward thinking and proactive to keep your pool clean, safe to use, and nice. read more

I've been dealing with a pool equipment issue for months. Online and local pool contacts offered a variety of solutions but none worked. I reached out to Curtis via his website. He contacted me the same day and came to my house the following day. Problem solved! And he freely offered a variety of very helpful suggestions for maintaining my pool. Natural Salt Pools will be my first call the next time. read more

I honestly don't know why there are less than 5-star reviews for Natural Salt Pools ("NSP"). If you are looking for fast, professional, and friendly service, these are your guys. My pool was in bad condition. The plaster was falling off and my kids and I were getting strawberry stains (i.e., cuts) on the bottom of our feet every time we swam. The rough plaster was also rough on my okole when skinny dipping (ha ha; true!). Something needed to be done. Our pool sucked. I knew tile was expensive, but I also understood that it was longer-lasting. My concern was how long it would take. How much it would cost. Would we be without a pool for a few weeks, a few months? Reading some of the negative reviews on Yelp for various companies (including NSP), I honestly didn't know what to expect. We took a chance and contacted Curtis over the phone and within a few minutes he gave me a quote based on photographs of my pool and some basic information. He also told me it would take between 8-9 days to complete, weather permitting. His crew was at our home every day from 8 to 4 jamming. They got the job done right within the time period Curtis told me, and exactly for the amount he quoted us. Our family is super stoked. We have fallen back in love with the pool. And, yes, my okole appreciates the smooth tiles! Lol. So, in summary: 1. Curtis and his crew know what they are doing. They are hard workers and got the job done on time and within budget. 2. Not sure what happened to the peeps who had allegedly bad experiences with NSP. I saw one review where the reviewer was complaining about punchlist-type issues. Good grief; gimme a break! Anyone who knows anything about construction understands that there are always little nits that need to be addressed after the work is completed. Curtis and his crew are good, but they are not perfect. If you are paying thousands of dollars for something, you should at least invest some time to monitor the work. I did, pointed out some minor areas of concern that I had, and the crew made sure the issues were corrected. 3. If you hire them, treat the crew nicely. And buy them some pizza! I have video cameras on the outside of my house and would periodically check in during the day to monitor their progress. They were always cranking, and always cleaned up each day. Super hard workers! 4. If you have plaster, convert to tile!! Your okole will thank you! read more

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A while ago per Curtis suggestion we had our old DE filter replaced with a sand filter. And love it. Much easier to maintain than the DE filter. Recently the bearings on our pump went. Natural Salt was out to replace with in a day. In both cases Natural Salt was quick to reply and repair = peace of mind for the owner. In addition our pool is a salt pool with chlorinator that I maintain. Curtis has been a great resource on how to best do that. I have no hesitation for recommending Natural Salt Pools. read more

We are now salt water pool snobs thanks to our recent conversion by Natural Salt pools. Clorine chemicals, alge blooms are gone, no more watching our pool turn green within days of weekly cleaning. We were skeptical about the benefits versus the expense. Could not be happier with results. The process was professional delivering, on-time, within bidget, exceeding expectations. Happy to recommend Natural Salt Pools. read more

I've had a pool a pool for 18 years and Natural salt pools is the first and only competent pool service company I've had during those 18 years. Curtis, the owner is extremely knowledgable regarding the chemical balance and for the first time, my pool is crystal clear and never needs to be shocked. They also backwash on a regular schedule which the other companies never did! Curtis answered the phone when I called to request a new pool vac and the vacuum was installed the same day! I cannot say enough about Natural Salt Pools. They are absolutely a five star company and worth every penny. Thanks, Curtis and Team! read more

Thank you Natural Salt Pools for the prompt estimate and repair work for our pool. We are so grateful for your excellent workmanship! This company is a true gem to work with. They were reliable, easy to communicate with and the job was done efficiently and exceeded our expectations with the finished repair. read more

Michael, the co-owner of Natural Salt Pools, just left my house on Diamond Head and I told him that I was going to write a really supportive review because I am just shocked at how quickly he fixed my SPA. I just read through only his bad reviews and I am left scratching my head because I honestly don't see how the guy could provide bad service. My spa pump stopped working a month ago. My current pool guy didn't seem interested in fixing the problem and told me to file a claim through American Home Shield. I have dealt with a few pool companies and inspectors over the years and always had different levels of frustration with their general lack of follow through, apathy, and the rip-off factor. Anyway, I was connected to Mike on Sunday. Monday morning he shows up to inspect the problem. First thing he does is find a massive leak due to the Spaghetti plumbing job done by the last guy. Instantly, he spends about 10 minutes with his saw and tool - redoing the entire pool room and the leak is completely stopped! He also quickly figures out that I need a new pump. He says he has the latest versions in stock. Tuesday morning he calls and says he can come and replace the pump. So now my spa is completely working within 2 days! Called in the problem on Sunday and completely fixed on Tuesday!?!!! All I paid for was the AHS deductible. I guess this is a plug for both AHS and Natural Salt Pools. No hassle. No negotiation. Problem fixed. He cleaned up nicely as well. I have never experienced this kind of service and support in my 8 years in Hawaii! Thanks Mike! P.S. If this entire replacement/fix breaks down in a few months, I will follow up and report back. So far this company is amazing. And Michael is super pleasant, professional, and polite. I just don't understand the other bad reviews. I highly recommend. read more

Natural Salt Pools - Pool Room - Pool & Hot Tub Service Near Me - Kailua, Hawaii

I spoke with Curtis regarding a home with a pool we are currently in escrow with. Curtis was patient and spent quite a bit of time to go over the items that came up in our video home inspection someone else did. His knowledge and experience really showed in our conversation and will not hesitate to contact this business in the future for service once we close on our home. Thank you! read more

I never post reviews especially negative ones, but felt compelled to warn people. I regret using them to retile my pool. The owner is quick to make a sale and pitch a lot more than you want but when an issue arises is also quick to a rude and dismissive response. In response to his reaction please note he tiled my pool 2 months ago, not 14 months ago. This is an example of how out of touch he is with what is going on with his business. read more

I have used them for a home I manage for the past 2 years. They always go on time, don't need to be supervised and report any issues that they have concerns about. They go once a week and do a great job and send me a report via email that shows my water readings and also send me a photo. I would recommend them to other owners. They have always been fast on anythings that needs repaired. They are responsive to text and emails. read more

I recently had an issue with the solar heater for our pool and contacted Curtis Ague of Natural Salt Pools. He came to try to resolve a warranty issue on a system that he did not install. Curtis was great in providing information and trying to help solve the problem without trying to sell me anything. He was clearly knowledgeable about both the mechanics of the systems and water chemistry as well. He will certainly help you out as well. read more

Bought a house with pool 2 years ago. Plaster was pitted and on need of repair. Sellers had it painted to hide the plasters wear right before we closed. It looked great, but we knew what was underneath. Paint had finally worn off, back to crappy plaster that was eroding away. I got 4 estimates. A couple cheapies I wasn't sure if I should trust and 2 known company's. I went with Natural because Mike was pretty blunt about the situation. Could tell there was experience behind his talk and the company would stand behind the job. We went with Tile and converted to salt water. I highly recommend doing both, Mikes explanation of it all makes it pretty clear to see that's the way to go. Choosing color was hardest part, but I was able to go see some of his past pools in person.its been a month, all is great! I was going to go cheaper route and re-plaster, but it really didn't save that much, and longevity comparison just doesn't make sense. Super happy! If your meeting with Mike and getting an estimate, I'll show you my pool anytime! And don't wait, if you need to get it done eventually, just do it now, won't regret it! read more

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We have a small pool but that doesn't stop it from having a part wear out or a pipe have a leak in a seam. Every time something happens I call Mike and he comes within a day, assesses the problem, explains it, gives options with pro and con, and as soon as I give the OK fixes it in a hurry and we don't ever have a problem with that particular thing again. We never think of calling any other company. read more

Our ancient pool pump failed. I called Curtis and he guided our pump selection and worked with our home warranty plan. Michael came out and installed it after it arrived. Service was prompt, courteous and efficient. What really impressed me was months later, while we were selling the same house, the buyers' home inspector remarked that a ground wire was required. After speaking with Curtis, he let me know that the ground wire was internal and as such the inspector likely missed it. Although it was redundant and not required, Curtis still scheduled Michael to come out and install an external ground wire. Within 24hrs the ground was taken care of and that inspection item could be checked off! read more

I'm sure you save a couple of buck with someone else, but be warned you get what you pay for. These guys are AWESOME!!! Not only do they keep my pool crystal clear every week (something another company could not do) they respond immediately to any pool emergency I have. Most recently I have a gasket fail, which they fixed within 45 minutes of my initial call. Yes, I recommend Natural Salt Pools LLC 110% read more

So very disappointed in this company. Although they worked for us a couple of years they were years plagued with many, many issues. Mostly with employees not showing up for their scheduled cleaning appointments. I would call Curtis the owner to see what was going on and he always blamed the employees saying how he could not hire reliable help or blame us for the fact that his employees could not have access to our ridge (no workers on holidays allowed) on the days his workers needed to make up the dates or the fact that his workers were behind schedule. I never once received a courtesy phone call to let me know that his workers were unable to accommodate us on their regularly scheduled day/time. According to the reviews it seems the best service given to customers is to service higher paying jobs such as pump repairs or equipment replacements. Although this company is listed as a local company, per their local address, Curtis the owner/manager lives on the mainland and does all his work from there. If you are looking for some work done for your pool equipment this may be the company to go with but if you would like a regular pool service on a reliable schedule with a trusted local company, I would suggest you look elsewhere. read more

They are professional, honest and followed through with the job. They assessed the issue quickly and fixed it. The thing that I liked is they communicated w/ me through the whole process of assessing, ordering the parts, and fixing my hot tub. I would recommend them! Great service! read more

I was a customer for 20 years and always found Curtis and his team to be professional, accessible and diligent. Water quality was always spot on clean and clear. I recently moved and had a pool built ( would have used him but he isn't building pools currently) and wisely asked for Curtis to review the project. He found major concerns which if not addressed would have later cost me 10's of thousands of dollars. I highly recommend him and his company. read more

We're a three-time customer with Natural Salt Pools. Everytime we are impressed by Mike's technical knowledge and deep experience which enables him to see what the problem Really is, communicate what needs to be done, and does the right job Right. Curtis is a great owner/operator/manager, and the two are a great team. It's excellent to have Go-To guys in the community. read more

Consumer beware! See photos on page 2. We hired Natural Salt Pools to tile our plaster pool. I cannot begin to put into writing my disappointment. The installation took longer than expected, and could be considered careless in places. Tiles were snipped rather than cut, leaving very uneven seams. Entire tile sheets were replaced during installation because they were already beginning to come loose. I was convinced that hiring them for weekly maintenance would ensure that the chemistry was on point, and prolong the life of their work. Just over six months and 2 pool techs later, I had no other choice than to cancel service. The chlorine levels were admittedly low. The grout is coming apart, exposing the underside of tiles. Strings from the tile mesh can be seen protruding through the grout in many places. It appears that Curtis is managing the company from the mainland, and has no way to QC the work. His answer to most concerns is "measure us when things go wrong not when they're going well." He often included a sales pitch to convert to salt. The average weekly visit lasts only 15-20 minutes, which is supposed to include brushing, vacuuming, chemical balancing, and pump/filter cleaning. The techs are rushing to clean an unreasonable number of pools each day. Over all, a very frustrating and unpleasant experience. In response to your rebuttal: I questioned the validity of the invoice on 7/2 and only received a response from you on 12/29. Further proof of your lack of customer care. This is most definitely not the source of my complaints. The pictures give a clear view of the quality you provide. If you are content with the quality of services conveyed, then there should be no issue. You did not address the black growth, exposed mesh, or failing grout in your response. Instead, you attack my wife with an inaccurate quote. Shame on you! By the way, many would agree that every leaf should be cleaned from the pool before your tech leaves. I have had multiple phone conversations with you over the past 7 months trying to give you a chance to address issues with your service. You have always brushed off my concerns with a lesson and sales pitch on salt systems. I tried to give your company the benefit of the doubt. But the doubts continued to stack up. read more

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This company is truly the best. They are honest, reliable, courteous, prompt and go above and beyond to provide excellent customer service. Our pool always looks amazing, and they do a thorough job at making sure the pool is not only clean, but also safe for our family to use. Curtis is always available to answer any questions and/or address concerns. He is responsive and truly cares about his customers. He once even took time out over the weekend to face time us and walk us through a simple repair. Michael is also personable, professional and very knowledgable. If there are any issues at all he is very efficient, and always gets the job done right the first time. This team is truly amazing and I highly recommend them. read more

He doesn't follow the manufacturer's installation and operation instructions. Thus the pool doesn't last as long as it should. Maybe this is how he continues to get additional business from you, sooner than you should need him to come back. Then when there is a problem, he doesn't respond, and avoids you after he has already received his thousands of dollars. He's too busy writing his own reviews all over online, pretending to be a customer. You can tell by searching and comparing. If you look up his business, and his name, he has a number of filed complaints, that I didn't bother to submit my own. Fool me once... read more