I needed a quote for a new Vinyl liner for my in-ground pool. Unfortunately they couldn't work with…read moreme, they are booked too far out, so I can't review any work. I can however say they communicated promptly, professionally and friendly, showing consideration for my time which is greatly appreciated.

Had a guy come out to give me an estimate for future work. Two weeks later still waiting for the…read moreproposal. You can't be that busy. Don't worry, I won't be giving you my business in the future. Waste of time.

This is a great pool service! Knowledgeable, reliable, and kind. The owner, Jared sends us pictures…read moreof the pool after every cleaning. He trouble shoots equipment problems when they occur. He is very conscientious, even coming out to our home during off hours, on several occasions, to get problems solved. The pool cleaners, Kaine & Makau, are wonderful. They work long & hard, get the best results, are even understanding of our happy dog. Recently, they spotted a hornets nest in our bougainvillea, which they offered to remove, and refused any compensation. These guys manifest Aloha! I highly recommend Mokupuni Pools!

Jared and his son Chase provide a great service all the time. Alway on time, proactive and…read moreprofessional doing weekly maintenance for our backyard swimming pool. Photo reports of pool condition after every service certainly helps. The service fee is very reasonable compared to others. It has been years since we have had their services and highly recommend.

We contacted Aquatic Solutions to fulfill our family's dream of having our own pool. It would be an…read moreunderstatement to say that they went above and beyond in making our dreams a reality. Steve and his crew at AS worked with us on our various requests and we couldn't be happier. From planning to permitting, excavating and decking the process was a breeze. We would recommend them to anyone looking to add a pool for their family enjoyment.

I called several Pool contractors for quotes on replacing my vinyl pool liner as well as some…read moreequipment. Steve was quick to reply and stop by, gave a competitive quote and a quick start date for the work. I actually had to slow him down for 2 days for personal reasons, his NY energy shone through all the way. Steve is fun to work with and his professionalism, attention to detail and follow through are exemplary. He's generous with his time and replies to questions almost instantly. He seems to have a specialized crew member for any problem that could possibly come up and they handled anything unforeseen with expertise. My new pool looks incredible and it went in so fast my head is still spinning. There's that NY energy again. Nothing like my experience 10 years ago. I can only recommend Steve and his crew. I did review checks and had nothing but excellent feedback and I am another happy pool owner on his portfolio. Larysa, Steve, Mario and Jamerson did an excellent job. Thank you.

Gary came out to do an estimate a week ago. Hasn't gotten back with a quote yet. He should at least…read morelMK if he is not interested or let me when he can get back to me. No communication. Sad.

I didn't get a chance to work with them since I had already committed to another contractor. Kind…read moreof got steamrolled :) They did return my call in a timely manner, were friendly, detailed and professional during our conversation. Some contractors will never call you back therefore I think Platinum Pools HI deserves praise. In hindsight I wish I had worked with them.

We purchased a beautiful 2025 Master Spa in Sept, shipping and delivery was as expected. Mike the…read moresalesman was wonderful very helpful. Delivery and "installation" entails delivery of the spa to the designated place. We were told to get the electrician to connect the spa and then call and we'd be instructed how to set up. We called and were sent shortcut instructions to apply the chemicals and told read the (online 87 pages) manual. The manual said to use the InTouch app to see the chemical balance. But, the InTouch app didn't work. Drew made sure we got the chemical strips the next day. Unfortunately, we also couldn't get the heater to work. Drew, the tech came out in a timely manner to discover the heater was damaged on transport. New heater came a week later and was installed in a timely manner, but still didn't work. I was put in touch with the owner and another tech, Casey figured out it was a spa setting that was wrong and this fixed the heater. While everyone was very kind and helpful, we were all challenged with getting the InTouch Gecko spa app to work. I was put in touch with the owner and Nick another service tech. He was able to identify the app problem and we figured it out it was a router issue. He had suggestions on what kind of system I needed to run the app and we got it up and running. My suggestion is to provide a 15-30 minute service appointment after spa installation, I have been offered a class at their store for instruction on operation of the spa. Everyone has been polite and have certainly responded to requests for assistance. We have found a solution to each challenge. Casey is committed to provide service recovery if any issues arise, even while traveling out of the country

Had a small hock up but they fixed it. Easy install. Took a bit to get the tub. Recommend…read moreupgrading to the Gecko app to control the tub features.

Byron is so good at what he does! The first time he visited our home, he glanced at the pool…read morecleaner I complained about and said, "you need a backup valve". He's very thorough and reliable. Before Byron, we had a company that had techs that didn't care or have enough knowledge to keep our pool in top shape. So glad we made the switch!!

Byron started pool service with us less than a month ago. The previous serivicer was not able to…read morekeep pool clear. He had suggested we change out the sand in filter and empty out pool water. Found Byron on Yelp and read the good reviews. In a couple of weeks he was able to restore our pool back to a clear and pristine condition! We are very pleased with his service and would highly recommend him to anyone looking for a new pool service. He's a good communicator.

5 Stars to Poseidon Pools Hawaii & Owner Brandon for creating beautiful pools & being incredibly…read moreknowledgeable, professional & responsive. As a real estate agent I know how in demand pool builders are, Thank you Poseidon Pools Hawaii!!!

Poseidon pools is a definite 5 stars! Brandon patiently and…read morethoroughly answered all my questions. I was impressed with the service he rendered. Thank you so much

i went on yelp to look to change my pool to salt water. The Pool Doctor came with the best quote. i…read moredid however had a another company come out cause of its name and the customer service was horrible I can go on but i will post that on there page. When The Pool Doctor came out they better explain things. save me money, things i did not need when they could of charge me for it. They did not try to upsell me on stuff i didn't need. If you are changing your pool to salt i highly recommend these guys. They are fast and fair and willing to take time to explain things to you. High Five to Kramer.

Cool kid but shitty service. Did the job but wasn't good enough. He needs more knowledge of pool…read moreservice. He serviced my pool for 3 weeks (once a week service) and by the 3rd day the pool is turning black again. He suggested an acid wash. Drain the pool and acid wash. Asked him how much? Then off the top of his head he say $800. I'm like WTF! who the fuck makes $800 in one day. So hired another pool company and now my pool is cherry! Stays clear and blue.

Quick and Easy to work with…read more When our spa pump shut down, we didn't know what to do or who to call. We called Neptune Pools Oahu and Marcelo came the same day to survey the work. We received a reasonably priced quote the following day. Three days later our pool and spa were in working condition. He even made the pool more energy efficient, saving us money on the electric bill, and organized the electrical wiring. 5 stars in customer service, they will be our go to company moving forward. Don't wait, you won't be disappointed!

I shared my experience with Neptune pools in my first review. Marcelo, the owner replied and…read moreconfirmed that he didn't send his worker in to service our pool because of flood. Well the flood was in February not in March. He is right! He didn't service my pool in February, but he didn't service it in March either. They pre-invoice for the month and they are very aggressive in collecting the payment before you even do the work. So you know, even doctors bill after they treat the patient. Your worker told me, and after I tried to get hold of him that he was on his third vacation and that his boss, Marcello will cover for him. He didn't. This company charged me for two months and didn't service my pool. I need to received a refund for both months, February and March. I did not cause the flood and since you didn't do the work you must send me a refund check for both months $418. Neptune pool is a perfect company that district attorney needs to be make aware of. If they cheat their best paying customer, God knows what they do to the government. I will take that step to protect the public. Dishonesty is not allowed. Refund please.