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    The Pool Butler

    2.8 (21 reviews)
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    Services - The Pool Butler

    Pool maintenance

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    I used Pool Butler to winterize my Pool. My normal Pool provider was booked and referred me to use them. My Pool opening was scheduled for yesterday, but once the cover was removed we realize there was not enough chemicals used during the winterizing, the liner was not screwed in tight enough, and the water was not below the jets. Also the Vinyl liner is ripping away from surfacing due to coercion LSI/unproperly winterized pool, which is shown in the below pictures. The water was completely black, instead of the normal green to yellow color. The 1st picture shows the cover 1st being removed, the 3rd shows after 12 bags of shock was used. So I got my Pool guy to call in with me and the lady Kimberly was helpful and provided me with the email address so I could send in pictures, and I was to received a call back from the service manager. I never received a call so I called back in this morning, and I was transferred to service manager Steven. Steven tells me they are not at fault and that it is normal to have yellow/green color water, but I reminded him the water was black and not the mentioned colors. He said he would call me back around 2pm today after he speaks with the owner of the company, but still no call. It is very disheartening to say the least because I heard such good things about this company. Hopefully they will do the right thing and correct the issue. As of right now, I would not refer them to anyone.

    2 days after they billed us for "cleaning"

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    11 months ago

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    11 months ago

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    4 years ago

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    6 years ago

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    6 years ago

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    4 years ago

    They are quick to respond, upfront prices. Great customer service, I would recommend

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    4 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    10 years ago

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    6 years ago

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    Brown's Pools and Spas

    Brown's Pools and Spas

    (33 reviews)

    $$$

    Had a pump motor issue. Our go to pool pals are Brown's in Dallas. Today I called them up to…read moreprice a new motor and Ethan in repairs is the absolute most professional and helpful customer service person I have encountered in a VERY long time! Not only did he explain what I needed, he offered to explain and assist if I needed anything while replacing the new motor. We decided we would just go ahead and pay the fee to have him replace the parts that are a little touchy; however, he was so accommodating and helped me learn the process right away. We also went ahead and purchased a replacement lateral assembly and sand so I could service the filter as well. I will never use another pool company solely based on the above and beyond attitude of Ethan today. We are so appreciative as we get to spend our last few weeks with our grandson swimming in the pool before he moves to Hawaii with his service parents.

    Omg will yall please answer the phones?!?!? It took over a month for me to get in touch with yall…read moreand now im looking for services again and still not answering!!! Im amazed at how poor the customer service is. Very nice people when they do answer but the communication is horrific. This is the reason i switched to other companies for repairs/renovations and services. Missing out on a lot of money becuase ive talked to a lot of other people who have experienced the same issues with the same company. Its a simple fix that the owner continuously ignores.

    The Pool Butler - poolcleaners - Updated May 2026

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