Consumer Beware - Absolutely Horrible Experience If I could give zero stars, I would. Hiring this pool company was one of the worst decisions I've ever made. Not only did they completely neglect proper maintenance, but they actually managed to turn my pool green with algae--yes, green, like a swamp. It was crystal clear before they touched it. Their customer service is equally atrocious. Calls and messages were ignored, and when I finally got a response, it was dismissive and unprofessional. No accountability, no apology, and certainly no urgency to fix the mess they created. They acted like it was no big deal, while my pool was literally unusable. This company is the definition of negligence and incompetence. Do yourself a favor--stay far, far away. There are plenty of other companies out there who actually know what they're doing and treat customers with respect. Learn from my mistake. read more

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Great pool service and they always do a great job in cleaning our pool. Darwin is also easy to talk to and we had a pump issue and he replaced our pump right away and gave me 3 different options before we decided which one to go with. I would recommend Darwin to anyone in the OC area read more

Darwin came in took care of the spa pump leak in no time! So impressed with the service! Professional, friendly and on time!

We were looking for a new weekly pool care person. We contacted Pool Bros and Darwin stopped by. The initial meeting went well. He was on the same page as us when it came to our pool service needs. We set up the start date and billing with him and were expecting him to start the next week. We also asked for our pool filter to be cleaned on the start date as well. However no one came on the set date. Our calls and texts to him went unanswered until 8:30pm. When he called to let us know he left his phone at home for the day. He did not offer to have someone come the following week, just that he left his phone at home.This should not have mattered because he told us he was not the person who would be cleaning our pool and we set up the service a week prior. We don't know if the service is good or not because they could not even show up. read more

Darwin has done 2 pool equipment repairs for us now and we really appreciate the speed in which he comes to do the work, his transparency in pricing, his guidance on the best approach to repair our equipment and the quality of his work. He's super friendly and took time to explain different options to us for our repairs. The first fix was installing a new Hayward filter because our last one cracked. We were able to get it fixed within the week and back up and running. The most recent fix was installing a new automated pool system to eliminate one of our filters and one of our pumps. It was a major improvement to our current system and everything is so easy to control now. Darwin was able to install everything within the week he got the parts we needed. He is very quick during the business week contacting back through phone calls or texts. I highly recommend this service if you have a pool. read more

We were having an electrical issue with our pump and Darwin was responsive, attentive, and fixed the issue the same day! Very honest as well. I would recommend him to anyone in need of pool repair service. read more

I have worked with Darwin for over 10 years. He has helped me with lots of various repairs for my pool equipment and many times with cleaning the filter. Very responsive, honest and great to work with read more

Darwin was fast in responding and coming out to inspect and solve the issue with our pool system. Very fast and knowledgeable, great value. Will definitely use again! read more

We spoke to Darwin and he was a fair and helpful person. He even picked up my call during thanksgiving. I would recommend this company.

They were very responsive once we got on the same page. There was some miscommunication and we figured it out and he has been over doing my pool and spa. They are very awesome and timely. I am glad I didn't go with another company. read more

This is by far the worse pool experience I have ever had to deal with. You can't get anything scheduled with Darwin. Darwin will not even contact you after he schedules multiple appointments with you and him/his company don't show up or call period for the scheduled appointments. The mistake we made was so pay him in advance of him doing work that will never get done. This company lacks professionalism and honesty. read more

Deepools responded quickly and came out even sooner than originally quoted. They were able to fix the problem immediately. The entire process was quick and easy and we would definitely use them again! read more

Fantastic service, they knew their stuff and worked fast turning the pool that was going green back to clear blue. Darwin and the crew were easy going and friendly. Will recommend them to others. read more

Deepools has done an amazing job keeping our pool clean at an affordable rate. Darwin always makes sure our pool is sparkling and makes sure to keep everything maintained at a great value..I recommend deepools 100%! read more

great prices and the best materias in the industry easy to work with deepools. 100% recommended read more

Darwin was prompt, knowledgeable, efficient, and honest. He was very helpful and repaired the equipment quickly.

If I could give negative stars I would. They took over a company that provided great service and took it to a new level of negative. Never communicated when they did "extra" service and just invoiced it without notice. Invoices were only sent when I had to text them about it. Said there needed to be a repair and I asked for an estimate which I never received! Most of these pool services are not run by professional businessmen and you get less than what you pay for. New company came in and asked if we had a disagreement with our old provider because everything was turned off. The level of dishonesty is very perplexing and I'm sure they will try and divert the comments back to me. Please compare and look at ratings. There's a reason for negative ratings. read more

Why isn't 0 stars an option. Can't fix pools so he blames rats every time! DO NOT let your warranty company assign. He changes his name so you won't know he's INCOMPETENT liar!b! Beware Funny: they called another company. No rats. Repaired. Update: now he's sending me harassing messages. Very professional. read more

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If a business changes company name and number so that the previous unhappy clients can't find it, it's just a shady business. Darwin told me that I have 6 month warranty on the repair of my fountain pump, but avoided my calls even though it has only been less than 3 month. My pump did not leak before he repaired it and he insisted that it has nothing to do with the previous repair. First of all, it will leak because he took it apart and put it back incorrectly. However, I was willing to pay for the additional trip for him to come back to fix it. He promised that he was going to come by but never did. I got someone else to repair it and confirmed that the seal wasn't put back well. Find someone else that you can trust, this is just not the way to do business. read more

My pool heater was leaking and Darwin was able to by pass the heater stopping the leak. They showed up when they said they would and did a great job at a reasonable price. I highly recommend them, read more

I have been using Deepools for a couple years now for weekly pool cleaning. Their prices have been really reasonable and they are also reliable coming on time every week. The best thing about using them is their knowledge around pool equipment. Under my old service person, my equipment was always breaking down. But.Deepools always keep the equipment running so when it's time to use my spa, it's always working. They can also fix anything if it breaks. I highly recommend this company. read more

They responded real quick and quoted me a very good price. Darwin was awesome and was very knowledgeable. I will use them in the future and I recommend them to everyone. read more

great service with very good price. because i spend less to change my pool filter. I will share this company to many friend who has swing pool. read more

Professional and willing to work with his customers. Reliable and honest on pricing. Very accommodating.

I've used Deepools for my unfortunate pool heater failure, and Darwin responded promptly to replace the unit at a great price. When I had an issue with a sensor in the heater, Julio came out the next day and corrected it. They are my new pool needs company. Reasonable outfit for sure. read more

Darwin and his son have been fantastic and fixed our equipment on multiple occasions. They also do our weekly service and show up on time and make sure everything is running smoothly. read more

Called twice and confirmed a time and each time left me hanging, called at very last moment and also said, hey I'm tied up..you can find another contractor ... This cats a joke...look else where... read more

He showed up but he's sarcastic ! If it wasn't for home shield insurance I wouldn't had used this guy. I asked for a receipt for the payment and never got it in which he was supposed to email it to me. He claimed he sent it and I have him my email again but never heard back from him. Warning ! Stay away from this guy as stated from the other reviewers, it's obvious can't trust him !!!! read more

Do NOT use them? They never respond to me and insurance company. Waste me a month time dealing with insurance. The insurance sent second contractor and the problem is fixed in 15 mins. read more

Darwin was honest and did a good job repairing my heater for my pool/spa. Would definitely use him again.

Darwin was great in explaining what was needed. He fixed our pool equipment pretty fast. I will hire him again.

Darwin with Deepools impressed me with his prompt response time and professionalism. I called several pool companies on a Saturday afternoon and Darwin was the only company to call me back. He was able to meet at the property the next day (Sunday) and give me a quote on the inoperable pool heater. He was prompt, courteous and professional. He offered additional suggestions on how to improve the pool equipment. Additionally, he offered a fair price to fix the pool heater. I would highly recommend Darwin at Deepools. read more

Stay away from them! I hired them to do the weekly cleaning of our pool and also get the salt system up and running after a full resurfacing and filling of our pool. After they cleaned the salt cell they broke the fitting and refused to repair it. After I made the complaint they started arguing about me paying for what I owe and I asked for an invoice so I could pay them minus the cost to repair what was damaged and they would not provide one. I can only assume they don't do invoices and after investigating they are not even a licensed company and it looks like everything is done under the table. I've check the California License Board and they are not listed. When hiring a pool company make sure you check their license first. Lessons learned! read more

This company's phone number matches a guy that was sent to me from American Home Shield Warranty under the name "Ponzo Construction" back in July this year--THREE MONTHS AGO. The guy took TWO WEEKS to come look at my equipment and said it wasn't covered and left. I've called the warranty over and over and their process is to call the company to get a report and they haven't submitted one. This company just took the money and dropped the ball completely. He was rude and indignant. DO NOT USE THEM IF YOU'RE CALLING +1 (949) 235-8189!!! read more

I'm surprised by some of what I've read as I find Darwin to be courteous, professional, and very reasonably priced. I switched my services to this company and have been pleased. Whenever I have issues I receive a timely response and solution. And while Darwin is not always the 'regular person' every week, when I have an issue that needs his attention, I never have trouble having his support and direct involvement. Take this as an exception to what you've read elsewhere, reliable, trustworthy, and fair...I would recommend. read more

Deepools are knowledgeable, reliable and fair priced. They arrived on time and got the pool equipment repair done within the quote. I highly recommend them. Keston Barker. San Juan Capistrano . read more

Darwin was very professional and provided very helpful information. He provided a quote quickly and performed the work as scheduled.

Darwin is very unprofessional and the work they do is honestly horrible. These guys don't care about the client they only care if they can make a lot of money. I would not use them. Stay away!! I have never posted a negative review but please don't use them. read more