I'm a multi-year client for weekly pool cleaning, which has been consistently great, but what drove the 5-star review was the fantastic efforts by Victor, Alex, Sal, and Jim. I had a big pool party planned for the 4th of July. I noticed during the week leading up to the weekend that my heater wasn't working properly (it was 13 years old, so not shocking). The team came out early in the week to try to repair (with great effort), but by Thursday, we knew it would need to be replaced. So they moved mountains, secured a new Pentair Heater (to match my system), and installed it within 24 hours to save the day for the party. Thanks, Pool Pros team! read more

truly outstanding experts in anything and everything involving pools. Flawless service for over 10 years ranging from infinity edge ocean facing pool to backyard spa. Always responsive, courteous, and determined to find a solution to whatever may arise. read more

Always consistent and on time! I have an older system and they have kept my hot tub going strong ! Very grateful!

Amazing company to work with Alex goes beyond normal service We always get great service from the staff at pool pros! read more

I was prompted to leave a review by Elias(great pool guy).Although not perfect,this company has always been a great company for me and several of my neighbors as we all get our pools and spa serviced once a week by them .We all have experiences negative and positive that we share with each other every blue moon but are the best company out here in Orange County. They take pride in their work and take ownership whenever there is concern/complaintt.(4 residences in our neighborhood).I personally love the Corporate/Family vibe I get from management.We give them 8.5-9.5 out of 10 collectively and look forward to working with them for the years to come. They are a bit pricey, compared to other companies, but we all feel like that reflects in and professionalism and quality of work. A collective 4star recommendation read more

I can't say enough good things about Alan and his service! From the moment I reached out, he was professional, responsive, and incredibly knowledgeable. My pool has never looked better--crystal clear water, perfectly balanced chemicals, and no more unexpected issues popping up. Not only does he do an amazing job, but he also takes the time to explain what he's doing and offers great advice on keeping things running smoothly between visits. He genuinely cares about his work and goes above and beyond every time. Alan M. is reliable, friendly, and truly an expert at what he does--if you need a pool guy, look no further. Highly recommend! read more

If I have any problems with my pool equipment or with the pool being clean, I can call them any time. And they respond right away.

The Pool Pros provide excellent service. The company and their employees are very professional. Billing is appropriate and handled with ease. read more

Put in a new pool 10 years ago; from the start it was a process of finding then replacing weekly pool services and occasional pool pump/equipment providers. Pool servicemen were usually good for a while and would eventually become unreliable. Whenever there was a problem the serviceman would blame the equipment and technicians, and vice-versa. Since we found The Pool Pros (who now take care of EVERYTHING - weekly service AND equipment issues/replacement) owning a pool has once again become a delight and totally enjoyable. Don't fool around trying to find "independent contractors" when you can have a RELIABLE, KNOWLEGEABLE, AND ETHICAL company who will make your life and your pool so much more enjoyable! Use the Pool Pros...you'll never regret it! read more

Poor! They do not do the service they say they will do once a week. Service provided mostly here for 5-10mins. Impossible to accomplish all the pool care in that short of time. Customer service very poor, especially if you have questions! I would rate them a big zero. I don't usually like leaving poor reviews but after one pool service person left my pool was not serviced well. read more

Victor is very responsive and handled our broken antenna on the iaqua equipment within a day of asking for help! Also the first pool service to be able to address our tech issues and keep the pools looking beautiful!T hey are kind and caring and do a great job! Pool is sparkling ! read more

I have been with Pool Pros since 2020. I have ALWAYS had excellent service and the best part is the communication. I appreciate how communicative they are with me anytime I try to reach out to anyone. It's just so happens that I have urgent problems on the weekend when I have a pool party scheduled but they are ALWAYS there to help even in the off hours. Recently I have had the pleasure to work with Victor and he solved my issue and constantly followed up with me to make sure it was taken care of. I also have to mention Gerardo. Gerardo does our weekly maintenance and we could not possibly ask for someone better. Gerardo takes his time and is very thorough every single week. read more

This place has terrible customer service. The pool cleaners are nice but outside of that, appointments are never kept appropriately. They keep you waiting around all day without a call, text, or email. At least cable companies give you a 4 hour window. I never thought I'd be defending that but I'll take a 4 hour window and some communication over nothing at all. read more

The customer service ,I received from Mr White was out standing my pool looks great my wife was also extremely happy with the professionalism of this young man from pool pros..I'll definitely continue using pool pros in the future and will be letting my family and friends that have pools know of this company..Thanks again Walter read more

This business deserves all five stars. Dashan White is my Pool tech and I want to say he's amazing in every way! He is professional, friendly, reliable and good at what he does. Jerry has also serviced me as well, and I can say the same about him. I would definitely recommend this business to others and I'm a highly satisfied customer. read more

I have been with Pool Pros since they were Sunbrite (11 years). Happy with service. Friendly employees. Gerardo is my current tech and does a great job. -Ryan read more

I trust this company with my life superb Work Alan is an amazing technician. Very kind and knowledgeable. He keeps me cool in the summer and warm in the winter. Highly recommend this company great value Good pricing and when the service is needed, they're there. read more

Good service under the new ownership. Professional and got the job done well. Pool looks great. Will hire again. read more

The worst service ever! Four times a month, once a week, you guys absent three times a month! You guys never forget to collect payment every month but forget do you job every time! Called you guys a hundred and thousand times for pool and fountain cleaning service, but nobody ever responded! Why do you guys even operate a pool service company? ! Check these evidences! Your service made my pool like toilet sink! My fountain motors damaged and destroyed almost every two month! Why? Trash and leaves stocked into these motors! If you guys did your job, it would never happened! $750 replace one motor, more than $2,000 replace three of them and you guys' been asking me to pay for the replacement all the fucking time! What are you playing with? I'll sue you guys soon! read more

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I highly do not recommend using this company . They don't seem to keep their staff very long so you will loose your guy and they will not tell you about the changes . Suddenly no one is showing up and then another week maybe another guys is in your backyard. I was gone for 3 weeks and came back and the pool was not looking good at all. Then I called the manager Alex and he said his guy is doing his job . The skimmer was full of leaves and on top of that toys from the kids . The problem is my kids have not been there for over 3 weeks so they have not cleaned it for the whole time :) He still did not agree he's guy was not doing his job and he was very arrogant. I got many more things but leaving it with that . read more

The Pool Pros - My pool was cleaned - Pool Cleaners Near Me - Newport Beach, California

Pool pros is an excellent business. They have been taking care of our pool for years and they are very proactive, responsive, and highly skilled. Whenever I have an issue, Alex, our regional manager, always responds and handles it. He is great to work with. I highly recommend Alex and all the other people at Pool Pros. They know what they are doing. read more

A friend suggested The Pool Pros to me after noticing significant improvements under the new management. I've been using their services for about a month, and they've already taken care of some maintenance issues that my previous company couldn't figure out. I would definitely recommend them! read more

I'm very happy with pool pros... ESPECIALLY my service technician Dashan White. His attention to detail and customer service is unmatched. He is a perfectionist and it shows every week. He truly cares about his clients and is so personable, reliable and dedicated. My pool has never looked better and any issue that arises is quickly taken care of! read more

My service guy Alan was super helpful and took his time to explain how and why my pool needs to set at a certain time. Great service. Pool Pros hit a homerun with him. Thanks again alan. read more

Victor has been super responsive! We had an issue with a salt cell that is still under warranty and he jumped on it right away. Really appreciate his quick action. Hoping the manufacturer is as quick to respond as Pool pros! read more

Service was great and they are very knowledgeable. I have noticed a shift in reliability with the new ownership. Thank you Pool pros team for your hard work. read more

This is repulsive! My pool and fountain looks extremely dirty and disgusting. The water is all brown, murky, and filled with weird substances! I couldn't even go near the pool without wanting to throw up! Even worse, I was too busy to do anything to fix my pool! I had to watch my pool degrade everyday and it angers me that I wasted my time and money for nothing. They kept promising me that they'll do their jobs, but they are scammers! I'm not kidding! These guys literally took my money and dipped! Like- what can I even do XD??? The worst part is, I constantly contacted them, and they kept making excuses and basically demanded more money! I am beyond baffled and appalled. I saw some good reviews here and assumed that "Oh hey! They must be pretty good at their jobs. Pool Pros? It's in their name." But yikes... They did not do their name justice! They should be called "Pool Ghosts", because they are disappearing with my hard earned money. This is actually a rare time that I wrote a bad review; I never felt so much resentment in my life. This company is the opposite of reliable and professional; They shouldn't even accept my money if they can't handle their job! In fact, I wouldn't even write a review and would be pretty satisfied if they just showed up and did a little bit of work or refunded my money :( My pool is so gross. I had to pay $10,000 on four spring motor, because the grime got them stuck! I even did my own labor for a cleaner pool! I cut off a huge chunk of my sleep schedule just to get this addressed! Don't get scammed by this company! They don't provide service!! I mean look at these pictures! Ewww! What is this?!?!? read more

The Pool Pros - My pool's "monthly maintenance" -Looks like a festering health hazard - Pool Cleaners Near Me - Newport Beach, California

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I'm so grateful I found these guys... I had gone through a few estimates to get our equipment replaced our pool was looking so bad and I was feeling overwhelmed but Shaun was wonderful at explaining exactly what we needed and why. He got us scheduled right away and followed up on all my questions and was patient with me. We decided to move our regular service to The Pool Pros and I'm looking forward to enjoying our pool this summer! read more

The Pool Pros - Pool Cleaners Near Me - Newport Beach, California

I hired the Pool Pros last week because my last pool man couldn't fix a leak because he said it was too complicated. They came day 1 and looked at the leak. The next day they sent a technician to fix it. Very happy with their service and will definitely use them again!! read more

I recently had the pleasure of working with Alex and Neil, the managers, and I couldn't be more impressed with their service. From start to finish, their professionalism and dedication to customer satisfaction were truly exceptional as I needed their help. They took the time to thoroughly assess my needs, with my budget and provided clear explanations of the services required, and delivered exactly what was promised.They were always accessible for questions and updates, making me feel valued as a customer. In addition to their technical skills, Alex and Neil's friendly and approachable demeanor made the entire process stress-free. I requested a service and they delivered. It was a pleasure working with them, and I wholeheartedly recommend. pool-related needs. They have my trust and gratitude for a job exceptionally well done. Thank you, Alex and Neil! read more

We found the Pool pros after our current service provider just couldn't seem to keep our pool clean. We have been using this company now for the last 3 years and we are always satisfied with the service provided by Blake and his employees. From the office staff, to their pool techs, everyone is so friendly and professional Best of all, we see the difference in our pool. Highly recommend. read more

The Pool Pros provide exceptional service, exceeding expectations. Their expertise, professionalism, and attention to detail make them the top choice for all your pool needs. Highly recommended. read more

We have tried a few pool service companies over the years and The Pool Pros are by far the best. Very professional. Quick response to questions and very reliable. By the far the best we have worked with. Highly recommend. read more

This place doesn't know how to hire which is very obvious from the amount of missed cleanings/fake cleanings; to the reviews online and the amount of employees that go through there. I don't think they could hire a fat guy to eat donuts. Neil and Shawn I think run the place and seem as though they are clouded by their less than mediocre job titles getting to their heads. If that's who's running the show over there get over yourselves. Working for terrible management sets a precedent over the work force and we as customers can see it out in the field. read more

The service is awful, they only cared about the money, but never do the good work, I will never use this company again! NEVER!

I will not go to this company again. They can't clean the pool enough. They could not clean the pool according to the agreement and did not give a reasonable explanation. The cost is also unreasonable. read more

Do not use The Pool Pros for repairs. Their sister company Sunbright redid the plaster and plumbing work about 5 years ago for our pool. We have been complaining for 2 years about nodules growing at the bottom of the pool. Pool pros kept telling us that it was algae which it wasn't. Nobody from Sunbright has come out to look at the problem and neither company has offered solutions. The nodules grew from about 10 to now 40 large nodules. You can't walk in the pool without cutting your toes. Now they are tell us the pool has to be replastered. They said they can acid wash and grind down the nodules. But that is a temporary solution. They basically said we are SOL because the plaster warranty was only for a year. The pool never had this problem before. We think it was the workmanship. How can new plaster fail so quickly? We will not give them our business again! Replastering is not cheap!!! We will no longer use Pool Pros for our monthly service either. read more

Dont waste your money on that unprofessional company. Very rude women who answers the phone in the office. They do not care about your pool.

The pool pros service my pool and they are great! You get great value for how cheap it is. Neil and Alex both serviced my pool and they were phenomenal! read more

Very aggressive drivers, I would never consider this company for my pool. Plenty of other pool companies in the area to choose from.