Amazing community, great people, great location!! Come check out The Slate, you'll feel just like…read moreyou're at home!!

I love this place! Ladies are great. They do there best to work with you no matter what your…read moresituation is.

They do not call you back after leaving messages or replying to emails. Maintenance was suppose to…read morereplace the screen door and took over a month. When I moved into the apartment it was not as clean as they said. There was a small roach in the fridge and another roach in the closet which they painted over!! Laziness.

DO NOT LIVE HERE. Every building is infested with mice. And some buildings have mold. The leasing…read moreoffice lies, forges documents, ignores requests like copies of paperwork, they will not repair broken security cameras, and if you report anything to the office they typically will tell you they will put an order in then not show up to do repairs. I have made countless complaints to the office and then after being ignored and the problem not addressed I contacted the Andover board of health. The board of health didn't even help when they had proof the management team wasn't completing the things they were supposed by law. I have dead mice in my apartment all the time. Mouse droppings in every room. There is a dead mouse just sitting right in front of the doors to the building. It's been almost a week since I noticed it and no one has disposed of it. Now after over a year of battling them they won't even let me out of my lease. I told them I did not want sticky traps in the apartment and without my knowledge they had put them under my couch. I found 3 mice stuck to one of the traps suffering and in panic. Two of the mice were stuck face to face so one mouse ate the other's head. I could go on and on about how horrible the leasing office is but it's not even worth it.

This apartment community is the best I've ever lived in…read more Not only are the buildings beautiful, modern, and clean. Not only are the grounds kept wonderfully, the pond is beautiful, and the landscape looks like a Christmas card. Not only are the amenities fantastic and beautiful. Not only are the neighbors nice and friendly. Not only is the rent affordable. Not only is the location easy from both 93 and 495... ...but the Lodge at Ames Pond has the best staff I've ever encountered. First make sure to book yourself a showing with Farida (or Greg, I'm sure he's nice too). She is up-front, clear, and a fantastic individual to work with. It's not a sales pitch with Farida, but rather an exploration of what would work best for you and your family. She knows the property inside and out, and loves it just as much as we do. You'll leave with a signed lease, and a smile on your face. Everything is easy, UDR makes renting from a REIT a breeze with their online systems and quick turn around. The maintenance crew keeps the property wonderful, responds to tickets immediately, and keeps all this snow out of the way. There are other places out there, but seriously, stop looking. Come be our newest neighbor!

I really wish I hadn't moved here. RUN…read more - Packages stolen (they blame the couriers yet the door is unlocked 24/7 since 09/25 - after being told for months they're "working on it" I was told today there is no plan to secure the door in the future, I was essentially lied to for over 6 months) - A week or more without an appliance is the norm - twice in two years - as is being unable for 72 hours to use your shower due to it having to be reglazed - twice in two years with no alternative arrangements offered - all with no rental credit. - Two full time front office staff, one full time and one part-time maintenance staff (these guys are really good and deserve massive kudos for their work!) for a 13 building complex with approximately 15-20 apartments each - it's a skeleton crew. - Have an after hours emergency? No staff on site after hours. I called the emergency number for a flooded bathroom due to a sink supply line leak - no one responded until days later. - Literally the only non-threatening email we get from management is the once yearly cookout - paid for by Xfinity and not UDR. - They constantly remind you of your liability while accepting no responsibility themselves. And everything is an additional fee... - "Secure" (unsecure) package room? Fee. - Parking? Fee. - Security cameras mentioned in the lease - never show any useful footage of thefts/crimes - Wanna have a cigar outside on your balcony? Can't - total non-smoking property, even outdoors. - Pet rent - people are shocked when they hear how much I pay, they tell me what they pay and it's always an order of magnitude less. - Any utilities included? Are you kidding me, even though, without housing assistance, the cheapest 1 bedroom/1 bath apartment is currently going for $2,525 a month. Look elsewhere. They put on a good show but the veil drops pretty quickly after you move in.

I am a second-time resident at Royal Crest Estates in North Andover, MA. The first time was from…read more1996-2000 and the second time (very temporary) began in July 2012 and will continue until February 2013. Some things have changed, some things have stayed the same. 1. Changes - They no longer provide security at the front entrance to screen visitors to the complex. Now, anyone can drive in here. - They allow cats and dogs to live here now. There is a monthly fee per animal. I don't have a pet so don't know the exact amount but believe it's around $45 a month per animal. - They charge you to park a vehicle here - currently $10 a month per vehicle. - On a positive note, they finally added a recycling bin. Prior to this happening, everything was dumped in the trash. - You can no longer have a barbecue outside. They provide communal barbecues near the swimming pool area, but that's not as convenient as heading outside your building and using your own. 2. No Changes - The apartments are referred to as luxury apartments. This would have been a stretch in 2000, never mind 2013. Nothing about the apartments has changed in terms of the HVAC system, appliances, bathrooms, etc. Everything looks just as it did 15 years ago. - You get what you pay for. My wife and I checked out other "luxury" apartment complexes in the area and can confirm that Royal Crest Estates is the most affordable of them all. We only needed a short term lease while we wait for construction of our home to be complete, so the monthly amount is higher than it might otherwise have been had we committed to a 12-month or longer lease. That said, we have a 3-bedroom, 2-bathroom, 1450 square foot apartment for much less than much smaller 2-bedroom apartments elsewhere. - The staff--especially the service team--are very friendly and professional. I was sorry to read other reviews that other people have a different view of the staff here, but my experience has always been positive. 3. Other Thoughts - The first time we lived here was in a basement apartment. Heating that place during the winter time was very expensive, in part because the HVAC system is electric and has a hard time pumping warm air to the bedrooms. This time we're in a 2nd floor apartment and have yet to turn on the heat this winter -- and it's December 1st! Perhaps it's because we're in-between apartments, but the temperature in our apartment has never dropped below 70 degrees. So if you decide to move here, opt for the middle floor apartment. Your wallet will thank you later. - We moved here from a single family home, so we really noticed the noise our neighbors make. Perhaps it's because I know I'm only here a short while that I truly don't care about the noise people make. We sometimes here the kids in the building get together and play in the hall. They're ages range from 4 to 10 or so (in my opinion) and they can get quite loud at times. But they're always quiet by 8pm so whatever, right? We sometimes here the people walking around above us, including a young child who seems to sprint everywhere, but again, it's short lived and just reminds us to watch our own steps in consideration of the people below us. For the most part though, no problems to report. - There are Merrimack College students living in our building. They have NEVER been a problem and I have never encountered issues elsewhere on the property from other students. If there were issues in the past, I suspect they were isolated incidents. - The approval process is as onerous as others have pointed out. I don't know how it compares to other rental communities, but if a resident is over 18, they will need to go through the same questionnaire, providing earning information, etc. If, like me, you're in a position where one salary is enough to cover the rent, then say that nobody else works. It's far easier and requires less paperwork. In closing, I would encourage potential new renters to shop around, compare prices, and then make a decision based on what they can afford, which school system they want their kids to attend (if applicable), how much space per dollar the apartment offers, etc. I believe it's possible to find somewhere quieter, smaller, more expensive, etc., and that may be okay with you. I won't say that Royal Crest Estates in North Andover offers the most beautiful apartments, but they are priced competitively for this area and deserve a look. Good luck and happy renting!

I've lived in several apartment communities, and unfortunately this was by far the worst experience…read moreI've had. One of the biggest issues was the overall upkeep of the property. There was consistently litter everywhere, things around the property would break and either take an extremely long time to be addressed or never get fixed, and the common areas often felt poorly maintained. There are also a lot of college students living on the property due to the college directly across the street. Obviously there is nothing wrong with renting to students, but in my experience, noise and inconsiderate behavior from some residents were frequent issues. The worst maintenance issue during my time there was a major sewage problem that flooded apartments on the first floor. The hallway carpet was replaced afterward, but the original carpet was left on the stairs. This was concerning because residents had been walking through the areas affected by the sewage and then walking up and down those carpeted stairs. The old stair carpeting was left with a lingering unpleasant odor. The carpet replacement also really highlighted the overall lack of attention to detail throughout the property. The original carpet was red, but the replacement hallway carpet was green, while the old red carpet was left on the stairs. So in addition to my concerns about the old carpet and lingering odor, the mismatched red and green carpeting was aesthetically unappealing and looked unfinished. Considering how much residents pay in rent, I found the lack of attention to both cleanliness and the overall appearance of the property extremely disappointing. To top everything off, getting my security deposit returned after moving out was an unnecessarily frustrating process. It took over two months for me to receive my security deposit. I had to repeatedly follow up, received very little communication, and waited far longer than I should have for the situation to finally be resolved. I understand that every apartment building will have occasional maintenance problems and that management cannot control every resident's behavior. However, the combination of poor upkeep, constant litter, unresolved maintenance issues, the handling of a serious sewage incident, lack of attention to detail, and then waiting more than two months for my security deposit made this by far the worst rental experience I've had. I would not choose to live here again.

My entire life has been spent living in one place to another throughout the northeast. I've lived…read morein Hanson, Bridgewater, New Bedford, Quincy, Boston, twice in Manchester (NH), and Hartford (CT). I even lived in Atlanta, Georgia for a small spell. It's fair to say I've experienced my share of apartment and condo living over the years, in both urban and rural environments, so I believe I'm quite qualified to lend a balanced opinion where apartment homes and rental properties are concerned. My latest tour comes in the form of Washington Mill Lofts, a jewel of a property in an otherwise run down part of the Boston region that is, for the most part, Lawrence. The mill and the mill buildings surrounding it are among the oldest in the area, from what I understand. That said, the end result of the renovation of Washington Mill is quite impressive. One is almost immediately sold upon walking into the front lobby alone, laid out in a beautiful modern industrial feel, replete with roughly hewn stone remnants along the base of the brick walls. Two large, shiny elevators take you all the way up to the top (sixth) floor. You can opt to walk the way up to the final level, a sun roof that gives a nice view of the surrounding area. The hallways are spacious, making the move-in easy, even with the large, load-bearing wooden pillars throughout (they add to the rustic industrial charm of the place). The units themselves are very spacious and open. The brick walls, wooden beams, tall, arched windows, 14ft high ceilings, and concrete floors certainly sold me. As a photographer and artist, I fell in love with the openness and light of the main living spaces afforded in each unit. Top floor units get dormas, which let in even more light. There are, however, areas where this apartment community could be improved, and it's in the little things. When moving into my unit on the third floor, I became aware fairly quickly that the unit was not professionally cleaned. I had to sweep and vacuum the floors, due to obvious dust bunnies. The underside of the kitchen area's cabinet overhang hadn't been wiped clean in some time. The toilets needed a good scrubbing inside and out. The sink in the master bathroon was permanently stained, though to the staff's credit, they did replace this counter top after my request to do so. I replaced the toilet paper rollers (they were worn) and had to tighten a mount. I cleaned out the sinks in the apartment, as well as the shower. Cob webs had to be removed high up on the ceilings. Moving in was a little awkward. I opted for a Budget Rental truck to carry the bulk of the move. The decks on these trucks are very low, but the loading dock at Washington Mill Lofts is high, and with no dock leveler, this is a bit of an inconvenience. There is a loading dock barrier bar that runs across the entrance that prevents the truck from getting close to the dock. The staff refused to unlock it and remove it, saying is was put in place for liability reasons. I suppose they are worried about damage to their property, but considering this bar was in our way, liability in the form of personal injury in passing things over it or, even worse, balancing on it as you haul something out of the truck and onto the deck, seems more of a risk. Make sure you get a truck with a high deck when moving here. That way there, you can pull the truck's ramp (possibly) over the annoying barrier. Large packages are graciously handled by the office. Refuse is handled with trash chutes. Residents don't have direct access to the dumpsters, however, so keep this in mind before your move, or you'll be paying money to get rid of that old chair you didn't really need to bring. The gym is adequate, albeit a little on the small side. Overall, I say that if you're interested in an affordable apartment (and $1,400.00-$1,600.00 is what flies for "affordable" in apartments these days within Massachusetts) with a lot of character and square footage somewhere in the Lawrence/Lowell area, Washington Mill Lofts is one of the better options. I say "better" due to the lower cost per-month in rent. Update on October 24th: Regarding sound, be aware that about every other resident here has a dog. Dogs tend to bark, inside and outside the apartment at random times. For this reason, my rating slipped from four stars to three. :-| Per my experience in another unit, also note that WM does not take sound complaints exceptionally seriously. There was a woman living beneath me when I lived in unit #633 who had a clockwork of screaming autistic children. Beyond issuing warnings, the management didn't do anything about her, despite repeated complaints. I realize it's a "touchy" legal matter, but it was a completely unacceptable level of noise. I drowned it out with a fan easily enough, but be warned about sound issues here. For the type of building it is, the sound control is pretty good, but the management drops the ball in light of serious offenders.

The place is okay but definitely overpriced and unfortunately unlivable. I'm a dog owner so I love…read morethat they allow pets but some owners don't clean up after their pets and even walk them unleashed. My biggest issue though has been weed smoking in the building that seeps into my apartment daily. I have dealt with this everyday since I moved in about 5 months ago. The leasing office told me to call them when this happens and I have many times but the issue persists. At this point it's making me very ill as I have asthma. I have had to leave my apartment on weekends to breathe. Anytime is rains I have leaks that come in my living room so I have to strategically place my furniture and the blinds don't keep the sun out. What complicates the issue even more is that I work from home so I get to work with a contact high that makes me nauseous. I also have a HUGE electric bill because the windows are drafty even though the maintenance team seals them. Again a bigger issue with weed smoke being stuck in my apartment. The heating ducts are right at the top of the apartment so the heat just rises. Oh and for location this is definitely the hood. Just take a drive up Jackson street to see what I'm talking about. The maintenance team is responsive and friendly so full marks there. For the money they are asking I'd look for something else.

My fiancé and I have lived here now for almost 6 months and we were the first ones to move in after…read moreBerry Farms opened late Fall 2016. Since we were the first to move in, we did not have a choice of which building we wanted to move into; 3 out of the 4 buildings have elevators and parking garages. Ample off-street parking is available with a parking permit available from the leasing office. Upon move-in we were given key fobs that you tap against a keypad which unlocks both the front door of your building and clubhouse door. The 1, 2, and 3 bedroom apartments are very nicely finished with granite countertops, dark cabinets, balconies/patios for every unit and vaulted ceilings on the top floor just to name a few. While looking for apartments, we wanted a complex that allowed larger dogs. For $50/dog/month we couldn't find a better deal in the area. The 4 building complex is situated on conservation land adjacent to Rt. 114. The clubhouse is very nice and my fiancé and I utilize the gym 4-5 days/week. Although the gym is small, I can get my hour workout done with the machines available and without having to wait. We have not utilized the pool area yet -- it will be opening Memorial Day 2017. The leasing office is very accessible and everyone who works there is very nice and helpful.

I have been told the same thing two months ago yet I'm told to rent a garage space for an…read moreadditional 100 per month. The parking issue has not been dealt with. I should not have to rent a space. I should be able to park at my building where I pay nearly 3000 per month. Again would not recommend berry farms ...

HIGHLY RECOMMEND GPM!!!!…read more Mike and team took exceptional care of our 264-year-old home as if it were their own while we were deployed overseas for four years. Mike was always responsive to our concerns and our tenants' needs, ensuring the house was consistently rented for top dollar and well-maintained. Their attention to detail and professionalism provided us with peace of mind, knowing our home was in excellent hands. To make their services really needed, we ended up being rotated to another state upon our return and GPM was instrumental in make sure the house was in show condition for open houses!!! We are incredibly grateful for their outstanding service and commitment.

worst management company I have ever worked with. Unprofessional and unresponsive. Property…read moremanagers let the board members make decisions- disaster to work with.

Woman working in the leasing office, Kirstin, isn't working with a full deck--good luck to anyone…read morerenting here! They enter apartments without permission. Anddd the rift-raft is out of control and not managed at all!

We've only been in for a month, but the apartment and grounds have been spotless. Gretchen and…read moretheir management team are very professional and have very high standards, which we appreciate . Transitioning to a new city (especially from a house to an apartment ) can be really hard but we are so thankful we found Joan's Farm. Ps. Their pet and smoking policies may seem harsh but honestly , I find it a great plus. If you have to live in close quarters , I want management to be firm, professional and upfront so that it minimizes neighbor conflicts and/or irritations.

What a wonderful apartment complex. We are signing our second lease, since we weren't ready to…read morepurchase a home quite yet, and it was a no brainer to stay here at River Pointe. We could have decided to go somewhere closer to work but the service we get here is extraordinary. June is a real treasure, she truly cares about the tenants and will do everything in her power to make sure they are well taken care of. The apartments themselves are cozy with a good amount of natural light. I love the walk-in closets and the choice to have vinyl flooring throughout the apartment is great. A little pantry in the kitchen has proven useful and a good space-saver. I love the balconies and how we are able to walk to Den Rock Park. We do not have any complaints regarding the snow removal, they have been prompt and efficient. It's great that they have the option for a garage and a fireplace. Rent is definitely cheaper in Lawrence than in North Andover, but you are practically living in North Andover so it's a win-win. Reading the previous reviews, I do agree that the parking spots are a little tight and if someone parks incorrectly, it definitely throws the other spots off, it can be a little irritating.

Living at Den Rock has been nothing but disappointing. Upon move in (in a newly renovated…read moreapartment), we had to place upwards of 10 work orders within the first two weeks. Orders ranged from our front door lock being installed upside down to there being a metal fan with sharp blades uncovered in the common entryway. There have been additional safety concerns here as well, such as our entire building smelling like marijuana on a daily basis, sometimes as early as 8 AM on weekdays. The smell frequently comes into our unit, either through pipes, the front door, or through connecting walls. Windows do not stay open to properly ventilate the common areas. We have been told the same information from property management for months regarding the tenants that continuously smoke indoors and no progress has been made on any resolution. The lease states this is a smoke free community when in reality it is not - falsely leading tenants to believe this community is family friendly. Last summer the community pool turned green. Windows in the gym do not all properly open to ventilate the area. Parking spaces are small - if a car is parked next to you, it is nearly impossible to get a child out of their car seat. Snow removal is chaotic and not adequately done. We have voiced our concerns to maintenance, property management, and Fairfield Residential. Our concerns were met with disregard and lack of professionalism. I would urge families to think twice before moving here.