This was my first time ever getting lash extensions, and unfortunately the experience was extremely…read moredisappointing. From the moment I sat down, the lash tech, Bellamia, was openly annoyed that I was new and had questions. She did not want to explain anything and made me feel uncomfortable for asking. It was an unpleasant experience, but I genuinely wanted to start lashes as a regular routine. The salon is close to my home, and while a friendly, knowledgeable tech would have been ideal, convenience mattered to me. Because of that, I decided to move forward anyway, signed up for the monthly plan, and allowed her to apply the lashes.
Initially, they didn't look terrible, but they were far more curled than what I asked for. I wanted a straighter, more natural look. However, when questions aren't welcomed and you feel like asking one more might earn you another dirty look and sigh, you end up accepting whatever you're given.
The real problem started after I left.
By day four, approximately 80% of the lashes had fallen out. I spoke with friends, family, and even clients of my own who regularly get lashes, and all confirmed that this level of fallout that quickly is not normal. On day five, I called the salon and was told someone would call me back to discuss the issue. No one ever did!!!
By day nine, when at least 92% of the lashes were gone, I texted the number that sends appointment reminders. They responded quickly to say that lash loss can be normal and asked me to send pictures. I sent the photos immediately -- and then received zero response!!!
Interestingly, when my next appointment date approached, they had no problem texting me reminders and warning me that I would be charged. I asked why no one had responded to the photos, and Michele replied saying, "I told your tech to take a couple extra minutes at the next appt."
I was honestly shocked.
I spent over $300 on my very first visit, which included the monthly subscription fee, and walked away with complete dissatisfaction. The only solution offered was that the tech might give me a few extra minutes at a future appointment -- despite the fact that the service clearly failed??
I asked to speak with the owner, only to find out that Michele is the franchise owner.
I intentionally did not leave a review at first because I wanted to be fair. I truly considered the possibility that maybe lash extensions just didn't work for me. To be sure, I went to another salon. The lashes I received there are absolutely gorgeous, and I am now on day seven with no fallout at all. That confirmed this was not a "me" issue.
I genuinely tried to give this place the benefit of the doubt, but the final takeaway is this:
a franchise owner with zero customer service skills and no apparent concern for customer satisfaction is simply unacceptable
