I LOVE The Lash Lounge in the South Hills they have taken care of me so kindly!!!! I give them I…read morehad to have my lashes removed & they took care of me and now I'm getting their waxing services Great !!! & When you go in there the girls greet you with a smile and the ladies who work in the back that take care of you they come so glad to see you Addie that does the waxing she's remarkable I just love her she's kind and keeps you going with conversation!!! I'm going to continue to go there and I would recommend all go there !!!!

This was my first time ever getting lash extensions, and unfortunately the experience was extremely…read moredisappointing. From the moment I sat down, the lash tech, Bellamia, was openly annoyed that I was new and had questions. She did not want to explain anything and made me feel uncomfortable for asking. It was an unpleasant experience, but I genuinely wanted to start lashes as a regular routine. The salon is close to my home, and while a friendly, knowledgeable tech would have been ideal, convenience mattered to me. Because of that, I decided to move forward anyway, signed up for the monthly plan, and allowed her to apply the lashes. Initially, they didn't look terrible, but they were far more curled than what I asked for. I wanted a straighter, more natural look. However, when questions aren't welcomed and you feel like asking one more might earn you another dirty look and sigh, you end up accepting whatever you're given. The real problem started after I left. By day four, approximately 80% of the lashes had fallen out. I spoke with friends, family, and even clients of my own who regularly get lashes, and all confirmed that this level of fallout that quickly is not normal. On day five, I called the salon and was told someone would call me back to discuss the issue. No one ever did!!! By day nine, when at least 92% of the lashes were gone, I texted the number that sends appointment reminders. They responded quickly to say that lash loss can be normal and asked me to send pictures. I sent the photos immediately -- and then received zero response!!! Interestingly, when my next appointment date approached, they had no problem texting me reminders and warning me that I would be charged. I asked why no one had responded to the photos, and Michele replied saying, "I told your tech to take a couple extra minutes at the next appt." I was honestly shocked. I spent over $300 on my very first visit, which included the monthly subscription fee, and walked away with complete dissatisfaction. The only solution offered was that the tech might give me a few extra minutes at a future appointment -- despite the fact that the service clearly failed?? I asked to speak with the owner, only to find out that Michele is the franchise owner. I intentionally did not leave a review at first because I wanted to be fair. I truly considered the possibility that maybe lash extensions just didn't work for me. To be sure, I went to another salon. The lashes I received there are absolutely gorgeous, and I am now on day seven with no fallout at all. That confirmed this was not a "me" issue. I genuinely tried to give this place the benefit of the doubt, but the final takeaway is this: a franchise owner with zero customer service skills and no apparent concern for customer satisfaction is simply unacceptable

The service is quick, cheap & throw in the owner being super nice as a plus. There was no wait & my…read moreeyebrows took about 4 minutes total. Heads up: If you like them on Facebook you get $2 off your next service :)

The best eyebrow threading around! Always quick and easy. They will give you the style you ask for…read moreyou. Only people I trust with my brows!

I got my eyebrows threaded here - they were so lovely and I was so impressed! (with the service,…read morethe staff, and the place!). She even filled my brows in so that I would know if I wanted to tint them next time because I told her I was thinking about it. Prices are really good and I will definitely be going back.

Angelica's hands are magic! I have NEVER had eyebrows that I was happy with since I started…read morewaxing/threading when I was 16. Back then I had very full eyebrows, but they quickly thinned out after waxing. Upon my first meeting with Angelica she put me on a regimen: massage castor oil in to my eyebrows twice a day, and by the time I saw her again a month later, it worked! My eyebrows were noticeably thicker. When she threaded my eyebrows, she didn't try to give them a shape they didn't naturally have. They were perfect! As for my Brazilian wax, also another big impression. Angelica gave me a lot of tips on how to care for the skin after the wax specific to African hair. This is the major difference between her and most aestheticians I've been to; most can successfully remove the hair, even pain free at times, but few could tell me how to prevent ingrown hairs, scarring, etc., things common to Black women. Not only did she offer sound advice but the wax was pain free and smooth. Bottom line: Angelica is as good as it gets! My husband and best friend, two people who have very thick eyebrows, even come to her and cannot stop raving about how great she is. Love, love love!

They always do such a great job threading and tinting my eyebrows! They look so much fuller and…read moreshapely after coming here, and it's so refreshing as somebody with naturally scraggly brows to be receiving compliments on my eyebrows for once! There's nowhere else in the city I trust to do my eyebrows besides them.

My go to place for threading and waxing in the city. Very reasonably priced and services is always…read moregood. This is one of the places that doesn't need appointments. Just walk right in and you'll be greeted by this wonderful lady.

Wow Seriously I almost cried with joy as the threading of…read moremy not threaded in almost 3 months brows started This is the real deal The girl who did my brows made them perfect I'm originally from Long Island where good threading is easy to come by but here In Pittsburgh I've tried the rest now finally the best We arrived as walk-ins thankfully not turned away Make an appointment go spruce up those brows 19 dollars for brows not cheap but very worth it Nice bright clean place As with the south side parking can be a hassle but not a deterrent

I was bummed when my usual brow spot shut down but relived to find this spot, which had a ton of…read moregreat reviews on Google! I'm happy to say it lived up to expectations - the woman who did my brows put a lot of care into shaping them, and the studio was cute / definitely a step up from the usual "hole in the wall" type threading studios I usually frequent! I definitely recommend it to anybody looking for brow threading and/or tinting!

the absolute worst customer I have experienced at a salon. There are two locations apparently, one…read morethat takes appointments and one that does not. However, if you search for a nail salon using Apple Maps, which i often do as someone that travels for work, both locations will take you to the booking site but will only book you for the location 45 minutes further out. How would a first tike customer even know this?! After explaining the situation the manager tried to charge me full price for a service I literally could not get to, then half price, then chastised me for being rude when this was unacceptable to me. The location that does not accept appointments is supposedly called 'nail academy' but the storefront also says LaLa Nail Salon. Literally NOBODY would be able to figure this out. This was my first personal day at a job where I am often working 20-30 days straight and it was wasted entirely on this mess.

I have been interested in this salon for a while but haven't yet had the chance to stop by. A…read morefriend shared a photo of nails she got done with Jennifer today, and unfortunately I don't know if I will try stopping by in the future. She was pretty unhappy with her results and the gels on natural nail looked visibly sloppy. This is only to speak to gel on natural nail, so I can't speak to their other services. However, at $80 for this service I would not personally recommend it.

I heard about Beauty Bungalow (BB) from a friend. Normally I don't like to travel outside of my…read morebubble in the North Hills, but this place sounded amazing. I easily booked an appointment online with a Emalie, and their location was so easy to find on the main strip in Dormont. There's also a public parking lot nearby (make sure you pay-- there was a meter guy out checking plates!) The atmosphere is cool and relaxing, and Emalie greeted me by name as soon as I walked in. I immediately got to sit in a chair and get started on my manicure. They had COVID precautions implemented and there was only a total of 4 of us in the salon at once. The hour it took to get my nails done flew by-- I felt like I was sitting and chatting with a few girlfriends. Emalie was a perfectionist at what she did and she truly did a spectacular job! The salon was clean and didn't have a strong nail smell. I'm also not aware of any other salon that offers extra strength gel. Apparently this is supposed to last 3 weeks. Normal gel at other salons usually last 10 days for me. They really take the nail experience to the next level here. I will 110% be back!

I LOVE Beauty Bungalow Pgh - they are truly so talented and the best nail artists around…read morePittsburgh. They are down-to-earth and provide a very welcoming atmosphere. Shout out Dom for being so awesome!

I went here for a lash lift & tint and did not see any results. There was a part of it that was my…read morefault. I received an important phone call that I was not expecting during the service and because of that I opened my eyes during the service. I messaged the business soon after the service and told them I was disappointed with the results and asked if there was anything we could do. The only thing I was told after a lengthy conversation is that I could come back in and pay for the materials and get it redone. I wasn't confident that the result would be any better and I would be disappointed if I paid even more and was still was not happy with the result. I asked the business to provide me with a partial refund as I took accountability for any wrongdoing I had, but never received it. I think my biggest issue is not the lack of result (I have pictures and there was very little to no result), but the communication with the business. They didn't seem to understand or comprehend what I was saying and just kept making excuses rather than saying, "Hey, I'm sorry you are unhappy with your results. The stylist felt rushed and wanted to let you get to the phone call because that seemed really important to you. Could we provide you with a partial voucher for a future service or a redo of the service? We want our clients to be pleased with their results and we stand behind our work." Their messages to me were confusing and had typos that made it hard to have a productive conversation. They didn't listen to understand. They just doubled down and focused on formulating their next defensive response. For example, at the beginning of the conversation I sent a picture of what my results were and what I had hoped they would look like. The picture was a screenshoot of video from another Pittsburgh Lash Artist. It was labeled as a korean lash lift. They pointed out that they 1) didn't offer a korean lash lift (true) 2) believed this picture had filters/false lashes on it. I acknowledged that could very well be true and they sent me a picture in return of what a realistic lash lift looked like. That picture looked great to me! I told them exactly that and said I wished my results looked like that. However, they ignored that and kept referencing the previous picture I sent & saying that they "didn't offer that service" (in text message and in the BBB complaint). I know that and I understood that the first time they told me. I was no longer paying attention or referencing the korean lash lift once they told me it was not realistic and that their lash lift was not that and subsequently did not produce the same results. At the end of the day, I would not recommend this business. If you are looking for a lash lift, I would look for someone who has pictures and proof of extensive experience in the lash lift and tint space and actively posts and shows their results. They truly don't come across as slightly professional or nuanced in professional communication. This could have been solved a long time ago if their response was different.

So glad I discovered Prim Beauty Bar on Ellsworth Ave. Ashley was able to get me an appointment on…read moreshort notice. She did a great job on my lash extensions. She's also wonderful to talk to. The shop is very cool with a modern vibe, has soft music playing...a very relaxing place! I'll be back for sure.