5 BUCKETS OF VOMIT for The Pet Spaw, as I am sick, sick, sick about what was systematically happening to our darling little girl. Let me state this review will update and replace the 5 star review I wrote after our first visit one year ago, below, wherein, I mistakenly was taken in by the phony friendliness upon dropping off our puppy. First of all, I'm being told the owner goes by the name of Olga (?) and the groomer we used is named Deci.
Nonetheless, here is our sad and hurtful experience with The Pet Spaw:
We took our cute, sweet little Cocker Spaniel to them as we learned they only use scissors, not electric razors.
She was shaking each time we dropped her off, however, we were assured it "was normal".
Over the course of the past year, our puppy's sweet personality has become more aggressive, but we attributed it to the fact that she was just 'protecting' Mom around other dogs in the park. (Unusual behavior for her.)
A few months ago, she started experiencing an extremely upset stomach each night, the night of her grooming experience. We immediately took her to the Vet and tried to determine why she was so sick, because we didn't make the connection to the 'NICE' people at The Pet Spaw.
Last week, after grooming, her illness has lasted one week to this day, we have, of course, taken her to the Vet, and the diagnosis is "STRESS COLITIS". Something one gets from STRESSFUL situations. Hmmmm.....what could be happening at the groomers, we wondered??
I called Deci to discuss our puppy's diagnosis, since I THOUGHT they "loved her so much", and before I could get two words out of my mouth (once she 'remembered' who I was), she LAUNCHED into a vitriolic barrage of yelling that wasn't even on point. In the background, she was joined by the 'owner Olga', yelling I don't know what, as she could only hear one side of the conversation. ?????? It seems they knew they were guilty of something having to do with our puppy, as they never even let me discuss the reason we were calling and told me NOT to bring our puppy back and they were cancelling future appointments. Why would they be doing that if they weren't guilty of something????
Deci also yelled that she had been charging me $25 LESS than everyone else ! ????? NEWS FLASH, PET SPAW - I NEVER asked for a discount, didn't care WHAT you charged and would have even paid THREE times the amount we paid, without question, as it is the 'quality of care' that is important to us, NOT the cost. !! Did you appreciate the large tips, and the extra money we gave you at Christmas....BEFORE we realized our puppy was sick??
If I had known this level of stress and anxiety existed at The Pet Spaw, as opposed to the phony niceness you hear upon drop-off, I would have NEVER, EVER, EVER left our puppy in their care.
No wonder our little girl has Stress Colitis, and, yes I hold them responsible.
Are we loving, over-protective parents?? You bet we are !! It's situations like this that would make any 'parent' suspicious and extra careful when entrusting fake professionals with the care of their child.
**IMPORTANT NOTE: If you notice ANY change of behavior in your dog after grooming, LOOK INTO THE REASONS VERY CLOSELY.
DO NOT RECOMMEND THIS PLACE !!!!!!!!!!!!!!!!!!!!!!!!!!
March 17, 2018 -
Wendy, thank you for your response to my review and your explanation. A couple things:
1) Had we known it was a 'training salon', we wouldn't have chosen your salon; and,
2) If Deci had conducted herself in the same professional way in which you addressed our concerns, as opposed to YELLING along with the woman in the background SHE referred to as 'Olga the Owner', and possibly listened to the reason I was calling, this all could've ended on a nicer note.
Yes, we have found another groomer, are looking forward to it, have never had issues with groomers before and wish your business all the best. read more
