I love coming in here, they are so friendly and knowledgeable and more importantly Erin is so nice to my daughter (I really hope I'm spelling her name right, if not, she has brown hair, usually in a ponytail, looks like Jennifer Garner maybe crossed with Angelina Jolie?) Anyway it's usually the highlight of my week coming in here, by the way she also sells really cool cup decorative plants and I finally bought one lol. Everyone who works here is friendly helpful and knowledgeable and the new owner is really nice and helpful, he even knows me by name albeit because Erin told him but that still counts for a lot considering he remembered. I'm in retail sales and one of the hardest things for me is remembering people's names, even people I really like so the fact that they remember my name and treat me so well means a lot to me, it's not like I'm a big spender or anything I just buy crickets and mice for my reptiles but when I go in there I feel like I'm family. Long story short I don't have much in the way of real family foster care blah blah blah so for me when people give me VIP treatment like this that they deserve all the success in the world. And they treat my daughter like she's a VIP too, they let her hold animals they know who she's not going to buy, they answer her questions and treat her like a person and not like an annoying child. I can't imagine why somebody would write anything less than a five-star review about this place but my best guess would be as a patron of 20 years nearly that anybody who has something bad to say about this place had an unrealistic expectation and was probably trying to get over on them so posted something bad out of frustration because they had an unreasonable demand or expectation. Sorry I realized this has become a novel but considering how long I've been shopping here it's been long overdue that I write a review and I feel guilty that I haven't done so sooner. I have literally shopped at every pet store from the East Bay vivarium in Berkeley, Hoffman's reptiles in Concord, Powell Brothers in Vallejo and the pet shop is without a doubt the best place to shop if you want amazing customer service, reasonable prices, and a great selection, everything they sell is chosen with care, they may not have the biggest selection but that's because they don't sell crap there, when you buy something there you know you're getting something good, don't waste any time, go to the pet shop you will not regret it! read more