Our experience at The Pet Shoppe was truly remarkable! Raquel was so incredibly helpful and was also so kind and patient with us. We absolutely love our puppy Benji! He is now 5 months old and he has no health issues, he is so playful, and he is an amazing addition to our family. We couldn't thank The Pet Shoppe and especially Raquel enough for all their help. They also are always so quick to answer any question we might have about having a puppy! I recommend this place 10/10!! read more

The Pet Shoppe - Puppy - Pet Stores Near Me - Middletown, New Jersey

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We walked in and we went straight to the dogs to look at them, me and my boyfriend were looking to purchase a golden retriever and we saw one, then we asked to play with the dog and to see if it was a right fit. The woman immediately said no and that the dogs are reserved for people who want to buy them, It felt ageist and homophobic, her tone was extremely aggressive aswell she practically yelled at us. Yet after we explained we were looking to make a purchase she ignored and went straight to the back at 3:30pm 4/27/2026 I feel very bad for the people and dogs that are refused to meet because the employees refuse to let a bond happen, Im sure hundreds of people didn't get to meet their dream dog because of the horrible employees that work here. May those dogs be treated kindly. read more

One quick search of the breeder information listed on their website is all it takes to confirm that this store sources from puppy mills. The owner openly states she visits her breeders -- meaning she has FIRSTHAND knowledge of the inhumane conditions these dogs are bred and raised in, yet continues to sell them for profit. This isn't ignorance -- it's willful participation in cruelty for profit ‍ Responsible breeders do not sell to pet stores. The reality is simple: buying here means funding the puppy mill industry. If you want a healthy, well-raised dog, adopt from a shelter or work directly with an ethical breeder who prioritizes welfare over profit. 1. Multiple puppies listed from "Creekside" with USDA license 48-A-2176. Quick Look at a June inspection report lists over FOUR HUNDRED dogs on site. 2. Sheltie listed with breeder name Kemp, and USDA License 32-A-0389. USDA inspection (which is a whole other joke) in June 2025 showed he had over ONE HUNDRED dogs on site. 3. Yorkie listed with breeder name: L Mecom https://youtu.be/tiPhE5ZQN_o?si=FGArvVWw1WZvEh4Y 4. Poodle listed with breeder name: Troyer (Montana).Associated with "Choice Puppies" in Goodman, MO. Some interesting background this store wont share with you: "The Hunte Corporation (now doing business under the name Choice Puppies), is a broker (USDA "B" license) in Goodman, MO. Before Andrew Hunte passed away and his wife sold the company to new owners, Hunte was the largest broker in the country, shipping as many as 2,000 puppies a week to pet shops. A CAPS investigator worked undercover at Hunte for six months in 2004. They use numerous breeders in the Midwest, some of whom CAPS investigated. Booking agents, some of whom work directly for Hunte and others who are small brokers, work directly with the breeders to "book" the puppies. The booking agents transport the puppies from around the Midwest to Hunte." read more

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Beautiful pups and cordial personnel. Very informative regarding taking home our new puppy.

Had a great experience. The place was clean and well kept. The staff were helpful and friendly. We got our pug puppy from them and couldn't be happier. The vet visit was free with purchase and she is 100% healthy. Even spoke to the owner a couple of days later to ask a question and she was kind and very pleased to hear the puppy doing well. I would definitely recommend and do business with them again. read more

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Ok they have a promo going on, yes I forgot to use it, called to see what could be done, anything; a refund of $10 only or even a $10 store credit gift card whatever they turn around and just say nothing could be done!! Excellent customer service and if you don't know, I'm just joking!!! And normally I always go through chewy but because I had a coupon I went to Petco and not for nothing. The one over here looks like a dump. read more

I purchased a dog from here who ended up being cryptorchid (only one testicle) when the vet confirmed the condition. The owner refused to do anything on her end to accommodate the issue. WOULD NOT RECOMMEND YOU PURCHASE FROM HERE VERY UNPROFESSIONAL. read more

I recently called to check in on a puppy I saw in their instagram page. When I called, a lady picked up. She seemed to be in a hurry or something. I didn't feel too much openness with her to ask her questions, so we ended the call even though I wanted to ask more. Don't know if it was a busy shift but I feel customer service lacked in that talk with her. I come here and read that their staff can be a bit rude and after speaking with the lady I wouldn't be surprised. Rudeness, impatience and lack of high quality customer service will eventually run you out of business. Please be kinder, more patient and be a safe space with the customers. It builds trust and they will want to do business with you. If the ladies energy and tone, would have been more open, kinder and maybe encouraging that I do ask as many questions as needed, it would have prompted me to actually go visit them. I won't go now because I'm low key afraid I will be greeted by rude staff. read more

So, I'll be the first to say that I never thought I'd be in the position to write a review for a pet store. I believe in rescue and prior to some eye opening experiences I was 100% rescue only. But, like anything else- extremes are not good, not all rescues are regulated, and everyone's situation is different. It's a lengthy review, but please read it to fully understand my perspective. To start with, this is a business, not a rescue, not a breeder. This business sells puppies that they purchase from USDA licensed breeders. The USDA is the same section of government that regulates livestock, farms, etc. You can look up the name of the kennel that the puppies in the store are from and view inspection reports on the USDA website. Infractions can be major or minor. In the worst case scenarios these involve lack of medical care, rusty cages, etc... everything negative about "puppy mills." The Pet Shoppe states that their breeders do not have violations in the last few years. I can say that for my dog this was the case when I searched the kennel name. My point here is be an educated consumer. My experience with the Pet Shoppe was good. We were given ample time to interact with our puppy as a family in a larger space. We did not impulsively choose the first cute puppy. The NJ laws were clearly explained. We were given a cell number to contact. The puppy was on a schedule with feeding and we were given the appropriate food and directions and information on common illnesses. She did come with giardiasis which is NOT uncommon- our personal vet said so herself and it did not merit an "unfit for sale" certificate. I also liked the fact that the dogs are in open spaces (sort of cubicles) with toys, another pup to play with if space allows, a litter box, and time out of the space to run around. If you choose to rescue, please rescue from a shelter or rescue working with local dogs. Be aware that rescues are supposed to follow USDA regulations as well especially when traveling between states. Not all rescues are created equal. Lastly - be aware that there is a chance that your pup will not have had the specific extensive socialization that a small scale breeder may provide especially with regard to sounds, textures, flooring, smells, etc. This will take a little extra work on your part but is not inconceivable by any means. My pup seems to have a phobia of confined spaces and is more hesitant around new things than may be expected of a 12 week old. She also has a lower tolerance for frustration than may be expected (probably did not have extensive time with her mother to set boundaries etc). That being said, her health and overall temperament is very good. For us, the pros of being able to go in person as a family and look at a variety of puppies to know what was right outweighed the cons, even knowing that the pups were from larger kennels. As I said, the staff was friendly, not pushy, and set us up with all that we needed to start up with success. They also provided follow up calls. And we now have a sweet puppy who loves our kids and with some behavior modification I'm confident will become a well adjusted dog. I visited several places in the area. If you're going to go somewhere in town, I recommend this place. I'm providing 4 instead of 5 stars because there was one form that they did not review with me, which was waived of vet exam if a pup had an initial exam prior to 3 days of purchase. Although they do have a vet that gives free exams, we would have been responsible for the cost of medications administered. Not "deal breaking" by any means but keep a lookout for the form. I also feel that the prices are quite high, and are more than the initial investment you'd make at a private breeder. read more

We got two of our three puppies from Dana and The Pet Shoppe. Recently we got our Puppy Hope. Thank you Dana for this addition to our family! She is beyond beautiful. read more

The Pet Shoppe - Pet Stores Near Me - Middletown, New Jersey

My husband and I had been searching for a Biewer Terrier for some time and came across one at The Pet Shoppe in Middletown in December of 2022. I FaceTimed my husband from the store and we agreed that I was going to bring her home and we named her Elvira. Well, Elvira is a spirited puppy with three older sisters, all different breeds. She fit right in as the baby. We noticed around July 2023 that she was favoring her right hind leg. Through pathology with the vet we determined that she had a congenital issue called Leggs-Calves-Perthes syndrome and she had to have a femoral head ostectomy. I contacted Dana, the owner of The Pet Shoppe to explain the situation. Dana, immediately offered to help financially. Please know that she was not legally obligated to do so. The "Lemon Law" for pets expires once they hit 6 months of age and I believe only applies to pets purchased at a licensed pet store. Regardless, Dana, stepped up, she explained that she stands by her dogs and that she would assist us with the medical bills, which were adding up. Needless to say Elvira made a full recovery and uses her leg superbly now. I can't recommend Dana and The Pet Shoppe enough. They are licensed and regulated by the State of New Jersey, other "stores" in the area are actually kennels and are not regulated by the State nor do you have the same coverage as a consumer. That all said, buy from a reputable licensed pet store like The Pet Shoppe, NOT an unregulated kennel. read more

The Pet Shoppe - Elvira Jolene - Pet Stores Near Me - Middletown, New Jersey

I had an awesome experience here! Everyone was very friendly and accommodating. Dana was very nice to us and answered all our questions. The place is very clean. Puppies are not held in cages, but like their own little cubicles. Lol Our puppy is wonderful! My vet said I got a great puppy, healthy, great temperament. Love our new addition! read more

The Pet Shoppe - Our Jerzey girl! - Pet Stores Near Me - Middletown, New Jersey

Just got my baby boy (Yorkie) here and I am so in love with him. Although there has been a power outage, the Pet Shoppe was very professional and acted quickly to make sure their puppies were safe. They called me ASAP to pick up my puppy to make sure he was safe from the heat. Thank you so much to everyone at the Shoppe today! Coheed has found his forever home! read more

The Pet Shoppe - Pet Stores Near Me - Middletown, New Jersey

It's very dirty, the puppies are laying in urine. Wouldn't feel comfortable picking up these pups after seeing the conditions they are in. Very sad for these animals. read more

Best place to buy a puppy! well Taken care of, caring employees thy really want the right fit for the puppy and your family! Highly recommend!!! read more

The staff is great, the place is clean and the pets are adorable. I'll be coming back soon.

I just purchased a Maltese from here. Dana and Tracy are gems! The are truly caring and attentive! I highly recommend them, cannot say enough good about them! read more

Staff was not very friendly. One lady wasn't wearing a mask and not social distancing. Dogs are adorable, but look poorly maintained. The dog I wanted was more than $1,000 more expensive than what it is usually sold at. We drove an hour and a half to get there. Checking elsewhere. read more

I called ahead to ask if we can interact with the puppies. Staff was very rude and gave the impression that we were not welcome. We were only allowed to watch because the staff felt we were not ready to buy. We are not a first time dog owner and already prepared cash in hand to find a new family member. Felt like we wasted a 45min drive to be disappointed. For anyone that lives far away, do yourself a favor and find another pet store. read more

The other day, I was feeling under the weather secondary to having surgery several weeks ago. I stopped into the Pet Shoppe, Route 35 in Middletown, NJ just to see the puppies and to provide myself with some animal psychological therapy. We were greeted by Tara, who encouraged us to spend time with a puppy that stole my heart. Tara was extremely patient with our questions, and very knowledgeable in regards to puppy responsibility. She did not rush us, she was not pushy about making a sale that day. We left without the puppy. I went home to make a pro and con list of owning a dog. The following day, I called Dana the owner of the Pet Shoppe, to ask additional questions and request information regarding the cost of the puppy. Dana was also very patient, not pushy about making a sale, and very informative. Both Tara and Dana are passionate about the puppies, and the shop/kennel was extremely clean, warm and inviting. I most likely will return tomorrow to purchase the puppy---please keep your fingers crossed that he is still there! Sincerely, Deb C read more

I had a great experience and got the calmest cuteeeest puppy ever Maltese mama Plus lady's that helped me were nice and helped me out it was pretty smooth fast and easy process. Thank you guys read more

My daughter had been asking for a puppy for months. I researched on where to purchase a puppy and read to steer clear of pet shops. One night my husband asked the kids and I if we wanted to take a ride to a few local shops to see puppies and what breeds we gravitated to. We came to the Pet Shoppe first. I was very hesitant bc of all the terrible reviews, but we had no intention in purchasing a puppy that day. We were greeted by Tracey, very nice lady. Told us to not touch the puppies, to avoid passing on any germs. I thought that was great. Immediately, I fell in love with a little Havanese male puppy. The other puppies were cute, but not like him. I liked how they all had a blanket to snuggle on and were well kept. Tracey told us we could hold the pup in a separate space, after we sanitized our hands. Also liked that. We fell in love with the little guy even more. We ended up leaving and visiting another local pet shop. It was crowded, had great reviews, but the puppies all looked so sad and were all standing on crates, with no floors/blankets. Didn't feel a connection with any. The next day we decided that we wanted the Havanese. Couldn't stop thinking about him. We called the Pet Shoppe and spoke with Dana. She explained a $500 deposit would hold the puppy and that we could pay by cash, credit, or financing. We put down a deposit and she congratulated us, telling us we could visit him anytime, until pick up. A few of the puppies had colds, so she wanted to get him checked and cleared by the vet before we took him home. Upon pickup, our Bentley boy was all cleared and ready to take home. She recommended getting a bag of his current food and slowly weaning him onto a different puppy food of our choice. Seamless transaction. The vet they recommended has also been excellent. It's been a month and Bentley has had zero problems, very healthy boy! I cannot say enough good about this shop and would absolutely recommend them to anyone and everyone. read more

The Pet Shoppe - Pet Stores Near Me - Middletown, New Jersey

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Puppy mills! These dogs aren't from breeders. They're from Female dogs that are forced to breed at any age. I drive to this location n the sales associate couldn't even answer my question to what the parents temper was like. What the breeders name was n how many other puppies were their from that litter! Not professional employees. They're there for the money n lie to the public that these dogs are safe n healthy. My friends dog died from cancer! ! They bought a lab n this store told them the puppy was healthy. read more

The people who work here are EXTREMELY rude. My family and I would stop by every once in a while and every time they were ALWAYS rude. My family and I only had one pleasant time there. I wish I would have caught the name of the lady because she was the nicest human being there. I do not recommend this puppy place. read more

Owner was not a very pleasant human being. "Not going to take the dog out just so you can play with it" ....and I quote. That is what she told my daughter. We are buying a family pet, let's face the facts. She is picking out the dog. We are buying it. Not a smart business woman. We left, no words exchanged. read more

The Best Groomers and the Best Mom & Daughter duo! Very understanding of your pet and what makes them special

I went in to buy some dog shampoo cause petsmart was close. When I saw they had puppies and young dogs there I was so upset. When I asked questions about the animals and where they come from, they became rude and didn't even want to sell me the stuff I came in for. I was happy to leave cause I don't really want to support them. When will people wake up and stop buying from these places, go to a proper breeder or rescue. read more

The people there were so aweful and rude! They were not helpful and if you in your twenties they do not take you seriously. What a shame so many puppies and they will probably not get adopted fast because how rude the workers are. They were asking my boyfriend and I personal snotty questions like "do you even have your own place" and "will your parents be okay with you getting a dog" I'm 22 years old with my own apartment and they treated me like I was 10 years old! They made me feel so unwelcome. read more

This place is a scam. I went here with my children to pick out a dog and found one that I like. They told me I could not bring it home that day because they needed a veterinarian to see it the next day. In order to hold it until the next day, I had to put down $100. The next day, I went out and bought all of the supplies for the dog. I called the next day to see if the veterinarian had been in yet. They returned my call to tell me that the veterinarian had come and they had to hold the dog for another week because it had a cough. In order for them to keep the dog for me, I would have to put down another $400. I asked if it wouldn't be better for the dog to come home where it wouldn't be around other dogs who could catch whatever it had/catch more from new puppies. So now, on top of the original $2500.00 I was paying, I was now going to have to give them another $500.00. I am certainly not a veterinarian, but I am an BSN, RN, CMSRN and I personally feel this is a scam. Less than 24 hours ago, this puppy appeared to be perfectly healthy with clear lungs, no runny nose, and no cough. I will be contacting BBB and Consumer Affairs. read more

I went there today because we wanted to get my mom a puppy. I went with my cousin (were both 18) and when we went in we were both treated extremely rude by the woman working.(older woman, maybe late 40s with brown and grey hair) Two other woman (about in their 30's) came in shortly afterwards, and were greeted with a smile and a lot of help from the woman working. Since my cousin and I are young we were treated very poorly. My cousin got a puppy from this place a few years ago, so I was genuinely considering adopting a puppy from here. but after being treated the way I was I will forever recommend that nobody go to this establishment. read more

VERY cute puppies, HOWEVER very unfriendly management. They did not allow us to pet the puppies which I think is extremely cruel and unusual behavior for a "Pet" Shoppe. Would not recommend over other shops, keeping looking. read more

Recently, we lost our beloved Corgi, and we were looking to add a new member to our family. We first stopped at a puppy store down the street, after being told they were receiving a 'big shipment' of beagle pups. When we got there, not only were we disappointed by the fact that there were no beagles, but also that the conditions these puppies were living were less than acceptable. We knew of the Pet Shoppe down the street and decided to give them a try. When we entered the store, it was so clean. The puppies were not kept in cages, but in very room 'pens'. We looked over the puppies and, even though, we were looking for a beagle, we found a Red Labrador who totally won over our hearts. She was lively, and very well kept. Our Rhoda is such a good day, that she was housebroken within one day. We are very happy with our puppy, and now our house is a home again. Thank you for everything, Pet Shoppe! read more