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    Cosmopawlitan

    2.9 (11 reviews)
    Closed 9:00 am - 5:00 pm

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    Select A Puppy

    Select A Puppy

    (48 reviews)

    We initially had a positive experience when purchasing a puppy, as the staff appeared helpful…read more However, I strongly advise everyone to carefully review the return policy before making a purchase. After bringing the puppy home, it began biting, and the situation escalated to the point where my wife required emergency medical attention. When we informed the store, they dismissed our concerns, stating it was just teething. This made us uncomfortable and concerned for our safety, so we decided to return the puppy. At the time of purchase, we were told there was a 7-day return policy with a full refund. However, when we attempted to return the puppy within 24 hours, they only refunded 60% and insisted that the remaining 50% must be handled in cash within 24 hours. They refused to accept any other payment method, which raised serious concerns about transparency. The entire return process felt misleading and unfair. The store manager was extremely uncooperative and rigid, and they did not allow us to record conversations or maintain any documentation, which made the experience even more frustrating. Overall, this was a very disappointing and stressful experience. I would strongly caution others to avoid purchasing from this place. Their prices are high, and the return policies are not clearly or honestly communicated.

    This place should be shut down! I'm going to report them to Kane in your corner! I already filed a…read morecomplaint with BBB! Received a puppy as a gift from there within two days had to take her to the vet with a respiratory infection and before the two weeks where the puppy has to be examined on a wellness check tested positive for Giardia. Since then I have been back to the vet and puppy has had 2 treatments for the parasites and is still testing positive! These tests are not cheap they are $75 to check the poop, vet fee plus medicine! They should pay for all of this because they should sell puppy's that are healthy and treat them before they leave with their new family! They are disgusting and I'm going to blast them all over the internet until they pay me what they owe!

    PetSmart

    PetSmart

    (18 reviews)

    I am very grateful for the wonderful service at PetSmart. The entire team was incredibly friendly,…read moreprofessional, and provided outstanding care. A special thank you to Ms. Kerry, who went above and beyond my expectations. She was very kind, attentive, and truly did an amazing job. If you have a dog or a cat, I highly recommend visiting and asking for her. She genuinely cares and provides excellent service.

    I have a puppy that has Von Willebrand's (clotting disorder). Not his fault but he was tested by…read moreBanfield BEFORE his neutering. He came in well within normal limits for clotting (4 min. max; he was 1min 38 sec). They won't groom him. Even though I know the risks, which are minimal and would sign a waiver saying they are not responsible. Even though the doctor who is literally 10 steps away said it was fine to groom him. So if a dog that doesn't have a medical issue gets cut, do they deny service thereafter? But some "person" named Emily say she is not comfortable that she can groom him without issues. Then that means you shouldn't be in this line of work. My dogs have been groomed before. There have never been any issues even before we found out he had this condition. So my less than a year old puppy has to be uncomfortable in this heat because you can't do your job properly? Girl find another line of work. Giving one star because zero is not an option. I don't know what it is with this store. One of the trainers sucked. Grooming services suck. Banfield is an amazing animal hospital. If it wasn't for the fact they were in PetSmart, I wouldn't step foot in that store. I now understand why they can't keep clients or groomers. Don't go here.

    Cosmopawlitan - petstore - Updated May 2026

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