Terrible business policies. I recently moved to the area, and canceled my appointment with 3 days…read morenotice after reading the terrible reviews below. They charge a $25 non-refundable fee for booking new customers. I will never go here b/c I've heard such horrible things and furthermore will never give them any business for treats, food, etc. for such an absurd business practice. If you're looking for a groomer go to Fins and Feathers.

Been taking our little runty here for several years now and we are always so pleased with their…read moregrooming. Our little 18.5 year old Scruffles has some difficulty seeing and hearing now and over the years, she's had some traumatic grooming experiences (cowering, shaking when I went to pick her up, nails clipped too close to skin, whiskers shaved off!) She generally comes here twice a year-- mostly to get rid of her thick Winter Is Here of a coat. So, when we know we'll be down in this area, we try to schedule an appointment for her in advance. I always joke that getting her a full groom costs more than my hair, but as far as groomers go, they are reasonably priced. Her fur comes out clean-shaven and she is always so happy when we come to pick her up. They give her these cute bandanas and it just makes our hearts melt because yes, we lowly humans don't deserve them! Tip: Schedule your full grooming few weeks to a month in advance. For nails, we've lucked out with a few walk-ins but typically, call ahead as over the years, they've gotten quite popular and packed. Scruffles says: Two paws up!

My pets and I love this place. With two shih-tzus I am there every 6 weeks and always an enjoyable…read moreexperience. They are very accommodating. Drop off in the am, place my two dog together, keeping my worrywart dog calm. The grooming is always first rate. Prices are on par with other places I've tried, but the service here makes their rates a bargain.

I've taken my goldendoodle to other groomers, but no one handles my high maintenance pup better…read morethan Bark Avenue. She is a bit scared of being groomed (hates the blow dryer) and they always do such a wonderful job with trying to keep her as comfortable as possible and not afraid. They give her the breaks she needs instead of forcing her through it so they can finish grooming her. Their rates and services are great and my dog always comes back with an A+ cut!

This store is clean, well stocked, nice employees. I feel bad for the cats available for adoption…read more They are so sad and shoved in the corner of the store. They should be up front where they are visible.

This store is so beautiful, exceptionally clean, and STOCKED!…read moreThe prices are fantastic and the staff is very friendly and helpful! Dog washing area is ultra clean too!

I had an awful experience with the owner Susan. She was extremely rude to me and handed my dog back…read moreto me without being groomed saying that " she is too much". I then called her to have a call Conversation about what the issue was and she hung up the phone on me I'm all about supporting local business as I use to own one in the area but this was very disappointing. I don't think she is happy with what she is doing and clearly doesn't know how to communicate in a kind manner with customers. I wouldn't suggest going there to have your pet groomed.

we all have a preference when it comes to how our dog is groomed and despite how much we express…read moreit, the odds that they are returned that way are slim to none... after my groomer lost his business due to covid, i was desperate for a groomer. i traveled an hour after being referred here and am so happy i took the chance! From the moment i walked in i felt comfortable. My dog (normally timid and trying to escape) was sniffing out the store and immediately warmed up to the groomer. Returning to the store nerves going, i was blown away! She was perfect and exactly how we discussed. My dog normally racing for the door, wasn't.. she was comfortable hanging out and even said goodbye! finding a groomer is not easy then adding sweet, professional, and compassion makes it even harder! if you live in NJ this is the groomer for you! thank you golden paws

Yes they groom my Collie all the time They are the best .She aways looks beautiful all the people…read morethere are kind and patience Anna never feels stress

Great customer service and care very patient will me picked the perfect puppy that I was looking…read morefor highly recommended well informed and great knowledge about the puppies

I have nothing bad to say about the larger chain stores, but I personally really enjoy the vibe &…read morehonesty at Fins & Feathers. They have great knowledge and come across as genuine. Case in point this afternoon I stopped over to get a larger collar for our puppy & was encouraged to stick with what we have & given a great explanation. They also noticed the undercoat was starting to get matted & showed me how to remedy this with brushes I already own. I'm really impressed & they've won my future business.

WOW. They were so great on the phone I can't wait to go up there to the buy my beta fish I live all…read morethe way in Tom's river he's going to send me a video of his beta fishes I am so excited I can't get many people to do that I can't wait to get my fish been looking all over for a whole month thank you finds and feather ‍

I've been taking my dogs to the grooming department for a like two years now. I've never had a…read moreproblem. All of the staff are kind and gentle. They also do their best to accommodate. Once my dogs decided to roll around in the most disgusting, smelly gunk. I washed them at home and the smell would not go away. The groomers fit my dogs in and I'm extremely grateful. In regards to the store itself, they pretty much have what you need. They also have a good rewards program.

Staff is usually polite and helpful store is clean. I really like the grooming center very…read moreaccommodating.

I always have a great experience with the staff here. Last time I went I was able to snap a free…read morepicture of my dog with the backdrop set up. They often attend local events and give coupons. I'd reccomend shopping here for treats, and toys.

Good pet store. A bit pricey but they do have a wide selection. Staff is nice and helpfulread more

Gianna and Meghan!! Rare and magnificent humans with patience of saints and hearts to match. The…read morerare humans that you are instantly better for having met. From the second you walk in it is clear these ladies are in the right line of work, they are knowledgeable and professional and each radiates love for their animals. The adoption expierience couldn't have been better and it is 100% because of them. Spca is lucky to have them!

Clean friendly. They truly want to help pets. All pets. Please adopt don't shop live is everywhere…read moreyou look here in Eatontown NJ