Let me start with this--the cleaning was almost always perfect!*
Now let's swan dive into the cacophony of inexcusable, irresponsible, absurdly inept management practices leading to my dismissal of a beautifully branded (and might I add, scented like the Capri Blue Volcano Candle at Anthropologie *) budding upstart.
I secured an initial discounted deep clean in June if 2019 during a promotional period on Instagram for $150 and selected weekly services for $89 thereafter. I was guaranteed the same team every week, a handful of air fresheners with every visit, and a guaranteed list of what would be cleaned weekly and rotated there-after. I have high expectations (which I disclosed up-front) and a couple of requests regarding shoes off in the home. the representative on the phone made notes, confirmed the capability, and was kind and helpful.
1. Our initial deep clean was a far cry from a deep clean. The blinds were dusty, the floor had bunnies under the beds and chairs, and the windows were not cleaned. The oven wasn't even touched which, I was informed after-the-fact, would not be cleaned considering the discount. I contacted the Perfect Clean to provide polite feedback, to which they offered to send out another team to do it again at no cost to myself. I appreciated the gesture and opportunity to try again, so we did. They next clean was perfect and I asked that the team assigned to my home be just as thorough and detail oriented.
2. We began our weekly service and quickly realized that the same team was not sent to our home weekly. The result was a disconnect in quality and a lack of consistency with the rotation of areas like blinds and baseboards. I called a couple of visits in, and was assured this would be rectified.
3. The weekend of July 4th, our scheduled team never showed up. I called to confirm, I was told there was a scheduling error, and the team would be back next week. Things happen and I understand entirely. During this call on July 5th, I requested that 20% of the $89 service be added to my auto-debit to tip for a weekly total of $107. We'll revisit this later...
4. Different teams continued to be sent to my home the next couple of weeks. I had to consistently call to confirm that team 4 be scheduled, as they were absolute rock stars. We finally get this ironed out into late July/ August and are on track--fabulous!
5. We hit a rough patch in September. Entirely unprompted. I'm billed $150 for a weekly service, so I call and am told I was billed the bi-weekly rate on accident and it will be credited it toward my next service. Next service, I'm billed $150 AGAIN. So I have to call to have this corrected again, and I also discuss line 6...
6. The same week of the second $150 debit, I receive an updated price list via e-mail. This price list increases my weekly service 67% and the total cost of a weekly service is just $10 shy of the bi-weekly cost. There was no longer any value in maintaining a weekly service, I expressed my sticker shock, and was informed the company had an accountant come in and reassess cost--the company wasn't making adequate profit versus the cost of cars/labor/supplies--all considerations that ought to be made with an initial business plan and not thrust onto the consumer months after services have been established. I ask if this is why I was charged twice at a higher rate, Michelle says no and this will be corrected the following week, and new prices wouldn't take effect until October. I stated I would have to discuss the increase with my wife, that the weekly service was already indulgent for us, and that the increase in cost of services wouldn't likely be practical weekly.
7. The final straw: My wife works from home on occasion and--given all of the inconsistencies, the double-charges the last two weeks, and the upcoming significant increase in cost, we were concerned the company was in real financial disarray--she asks our team if they received their weekly tip. Their shocked expressions said it all--they hadn't! I call Clean and speak with Colten whom states they've credited the overage back to my service for the day(they totally did!), the team has definitely received tip and they're following up with them, and for all of the trouble they would like to offer a free deep clean; which we refuse. I state we would likely cancel service. I reconfirmed cancellation via text on Monday. Colten promised that I would receive follow-up on the tipping issue. Never did, so I texted the team to follow-up--there was never a line item break-out for the tip on their paystub or increase in base.
Long story short, splurge on the ACTUAL Blue Capri Volcano candle and choose a more established cleaning company. The Perfect Clean is merely a shiny well-curated Instagram campaign masquerading as a professional and organized cleaning institution. read more
