It saddens me to write this review, as I previously wrote a positive review about Sierra when she gave me a haircut. I even bought one of the overpriced Kerastase products directly from the salon, so she could earn commission of the sale. I really enjoyed her as a person, especially since we talked nonstop for hours as she was doing my hair. We really bonded and lifted each other up. I liked the vibe of the salon too. I thought I finally found the place and the stylist to continuously return to for the next couple of years.
I book an extended partial with blonde highlights, black lowlights, and with a dusky plum maroon coverage (#754257 cc). It was supposed to be thin streaks so that my curls could coil into one color. When I went in for the consult, I respected Sierra as a stylist. I asked for her professional opinion to elevate it and make it sustainable for a college student like me. She suggested we go with a high contrast color. I go home to think about it, and then return the next day.
I figured the color would be similar to the reference picture I showed, just with a little more saturation to make it brighter. I was never shown a dyed hair sample, photo, or test strand of the color Sierra chose. I never got to see the final product in the salon, since I had to leave with my hair wet. To be transparent in this review, I payed 235$ including tip. I was ecstatic to see how it would look when it dried.
Unfortunately, it just didn't turn out like how I would have expected it. I tried styling it with my natural curls, blown out, and tied up. It was just too vibrant (#ec5b67 cc), a different shade, and overall, just not the color I had in mind. It was also just too chunky of strands, and not as much blonde as I requested. I built up the courage to go back in for a redo service consultation. I was hesitant, as I did not want to come off as a Karen.
We talked about possible options. I opt to just stick with the chunky stripes, and just request more in the back of my head to make it more cohesive. I am told to book the last slot in Sierra's schedule to alot for time to change the pink, free of charge. The salon has a "NO REFUND POLICY", which "guarantee's a complementary correction service". Sierra emphasizes that she can't add additional services/sections for free since I did not originally pay for it, which I understand and agree with.
I go in the next day, where I ask for the salon on-site manager, but I settle for the Head Color Specialist (even though the policy online states it should be discussed with the onsite manager). We clarify what sections of my hair are included in the Extended Patial, and we clear out a game plan to proceed. TBH they clowned me for how I wore my hair and said "EW you shouldn't bring ur hair to the front of your face anyways". Whatever, I shrug it off bc I just want my hair fixed, until I bring up the color of purple/red/pink.
This is ultimately the reason I am writing this review. I decided I wanted the original dusky plum maroon (#754257 cc) or at least mute/darken the color already on my head. Sierra 360s and tell me that we can do that, I would just have to pay for it as an additional service. I am shocked! I figured that "correcting" the color, which I was told in the second consultation and found on the website's policy, should be included in the "correctional service"? She stays firm with the fact that it would cost extra to change the color she put in my hair in the og service.
I don't argue with her because I still obviously want the other adjustments I am entitled to. I paid for the og hair coloring service, and even paid an additional fee for extra product. I just don't understand how the 1/3 of the color doesn't fall into the definition of the correctional service? I had no way of knowing that the dye that Sierra chose would result in that shade. Her definition of "higher contrast" was different than what I had in mind, so she refused to accommodate my request. I find it ridiculous that I would have to pay for what I originally consulted for. It feels as if I am being punished for respecting, trusting, and relying in my stylists' skills, education, and professionality.
Worst part is... I really fw the salon and the stylist until I had to endure this shameful display of customer service. I was trying my best as a defenseless 19 yr old girl to advocate for myself in the most respectful way possible. Up until she refused service, I planned on still going to her because of our connection. I didn't even request for another stylist to do it because of my faith in Sierra. I believed in her to ultimately create a final product I thought we would both be proud of.
Last bit, she offered to dry my hair at the end of the 2nd appointment, just to wrap up our session and leaving with half my hair wet still wet... read more