Do not waste your time or your money, if they are even still in business. My daughter and I went last year to do Christmas trees, and had an absolutely terrible experience. We spent $150 for two trees, a larger one and a small one. I would expect quality for that, but we definitely did NOT receive it! We asked if we should clean out the holes for the lights, and Bernadette specifically told us not to worry about it, that she would take care of it later. Bernadette briefly told us how to apply the glaze, and then she left the two of us alone in the shop with some man who knew nothing about ceramics. She went to get snacks for a group of children who was coming to paint later that evening. She did not return before we finished. We were told that our trees would be completed by the next week, but it took several weeks to get them back. The same excuses that others have listed in reviews were given to me. Bernadette was again not at the shop when we went to pick them up, and the promised snow (which we had discussed at the initial meeting) was not given to us, because supposedly they did not have enough. The lights that were sent home were the wrong sizes for the trees, not that it mattered, because both of the trees had many, many holes that were not clear enough to get the lights into the holes. The holes that Bernadette had said she would clean prior to firing. Looking back now, she probably told us that to get us out of the shop before her party group came in, and then she forgot all about it. We wound up not even using the trees last year. After having spent so much money, I was determined not to let it be a complete waste. We ordered Duncan's no-fire snow to apply to the trees, and my husband used his drill to clean out the holes for the lights. Very nerve wracking, because I kept expecting the trees to fracture, but they are fine now. So, after spending another $20 for the snow, and yet another $24 for the right sizes of lights at Michael's, we finally have Christmas trees that are not a total embarrassment. Almost $200 for these TWO ceramic Christmas trees. Absurd. My complaints went unheeded, my calls were not returned. Oh, and the shop was a pigsty, stuff piled up everywhere, very unkempt and disorganized. I would never, ever recommend this place to anyone. read more