I sent this florist an order from the owner of our florist shop for the owner's family member's funeral service. She had good reviews and was only 7 minutes (3.8 miles exactly) from the church so we expected things to run smoothly. We ordered a cremation urn piece, so it was the most important floral decor of the entire service. It began at 11:30 am and still hadn't been delivered when the family had been there for hours, delivered at 11:05 am. When we called to check on the status at 10:15 am, she said it would be there within 15 minutes. When we called multiple times after 11 am and it wasn't there, she wasn't answering our shop number. We called from our personal employee's cell phone and she answered. When the owner told us she delivered it, she wouldn't tell us where she placed it or what time it was delivered. Then, when my boss answered the phone to ask where it was because her family members insisted it STILL wasn't there at 11:10 am, she began YELLING at my boss and still wouldn't answer her questions. She even told us that she attends the funerals of the floral arrangements she delivers...weird. The family said the urn piece was beautiful and did arrive 15 minutes prior to the service, but it was a bad experience overall and we will not use her again for my boss' family members in Foxborough. She called during the service to apologize for the entire situation, but it was a $200 urn piece and we definitely expected better customer service. She also continued to call the employee who used her cell phone to call when she initially wouldn't answer long after normal business hours as well. read more