My association has had a mailbox at this store for many years (10+) and we have been interacting…read moreregularly with Marissa all that time. Service has been top notch, always friendly, always remembers my name (!) and is always helpful. I cannot thank you enough for all the years of personable and reliable service for us.

Worst pickup point in the world, the Filipino woman is always rude, Period…read more I can't stand her after so many years(the metro town pickup point has been the only place I picked up Old Navy orders) finally yesterday I could not bear her attitude anymore and blew right up.

Picked up my fridge!! I didn't have to come downstairs, he just handled it with the front desk. Was…read morevery easy.

According to Loomis tracking, my package was picked up on the 22nd, arrived at the Burnaby…read morewarehouse on the 23rd, and has been sitting there ever since. After a trace was put on my package by Loomis customer service, the Burnaby warehouse said they would ship it out the next day, the 28th. This is ridiculous, and completely unacceptable service by the Burnaby warehouse staff. My experience with the Loomis customer service, via phone, was excellent. Delivery service...absolutely useless. I will never use Loomis again.

I can not stress how incompetent FedEx employees are. I was at home the entire day waiting for my…read morepackage. The FedEx employee parked right in front of my home and I saw him. He didn't leave his vehicle or anything. I thought he must be busy or something so I decided to wait for him to ring my door bell. Guess what, he drove away and an hour later I get a message saying tempted delivery and "Customer Not Available or Business Closed Recommended action: Delivery will be re-attempted the next business day" WTF. I was really upset. I called FedEx right away. I told her to add a note and she promised that it won't happen again. So Amazon worker are able to find the house. Canada Post is able to find the house. UPS is able to find the house. DHL is able to find the house. But not FedEx. Wow! and he parked right in front too. Sounds like FedEx employee just drives around not trying to deliver any package. So incompetent. DO NOT SHIP WITH FedEx.

Worst delivery carrier in canada hands down . Zero accountability. Zero customer service…read more I used them to get a delivery done for a TV. Making it a high value item. It was told it would be delivered on Tuesday but here i am told the package is delayed cause I'm not home . Its Friday now and iv been home for 4 days straight waiting for them to call the buzzer. Each day they dont bother coming up to the buzzer or call. Instead everyday they tell me the driver rang the buzzer thou we have a camera as well as a log of who buzzes us at home . What kind of delivery service are they even running here in canada . Should be ashamed when they charge so much and dont even want to make an effort to rectify the situation . The worst and stay away . I would give them a zero if i could .

Recently, I visited a DHL representative at Skymart, located at 1816 West Broadway, Vancouver, BC…read more After waiting 15 minutes for her to finish a phone call, I asked about the cost of sending four PR cards to an Asian destination. She initially quoted $256, but after I hesitated, she recalculated and offered a discounted price of $192 due to her employee discount. However, she didn't mention that taxes would be added, which brought the total to around $218. I then inquired whether FedEx or Purolator might offer a better rate. She told me that Purolator doesn't deliver to that country and that FedEx is unreliable, with a price likely similar to DHL's. Despite my reservations about the questionable service, I decided to proceed with DHL. Later, out of curiosity, I visited another DHL location 11 blocks west at 2900 Broadway, where they quoted me $120 for the same shipment. I was shocked by the significant price difference. I returned to the original store to request a refund, but the representative told me their policy does not allow returns. Even though my items were still on her desk (despite her efforts to hide them), she refused to return them, citing store policy. She also claimed to have sent me a tracking number, which was not true--I received the tracking number only about 20 minutes later. I am perplexed by the large discrepancy in pricing for the same service from the same company. I contacted DHL to address this issue, and this is the response I received: "Based on the response received from our retail management team, we would like to inform you that the cost structure for our services is established through confidential agreements with our retail partners and DHL. Unfortunately, we are unable to disclose specific details regarding this arrangement. The rates may vary between the DHL website, retail partner locations, and DHL-owned service centers. Rest assured, we have shared your feedback with our retail partner and have emphasized the importance of staff training and maintaining the highest level of professionalism to prevent similar issues from occurring in the future. Your concerns have been taken into consideration, and we will ensure that Skymart adheres to the necessary regulations. We deeply regret any inconvenience or frustration caused by this recent service lapse, and we are committed to learning from this experience to enhance the quality of our service in the future. As all your concerns have been addressed with the relevant departments, we will be closing the complaint at our end with no further follow-ups. Please consider this matter resolved from our perspective. Once again, I apologize for any delays or inconveniences you may have encountered during the handling of your shipment. Your satisfaction is important to us, and we appreciate your understanding. If you have any further questions or require any additional assistance, please do not hesitate to reach out to me directly. I am here to assist you. Thank you for your patience and cooperation throughout this process." I was shocked by this response and will definitely avoid doing business with DHL or Skymart in the future. I might expect this kind of business practice in countries I associate with corruption, but not here in Canada.

Paid for a passport photo that was rejected by the passport office due to poort quality and this…read moremerchant refuses to refund. Don't waste your time here.

Customer service by the owner of this store is nonexistent…read more Substandard quality passport photo. Refused to re-do without charging full price for second photo. Do not recommend.

I must say I'm taking a liking to these UPS stores. Great way to drop off packages…read more Plenty of parking directly in front. I like how Burnaby doesn't try to milk drivers, and actually encourage commerce with free parking on most streets. The interior of the store looked really shiny and new. Can't comment too much as I was in and out out in less than 20 seconds.

Less than one month after moving into a large unit the Manager calls me out of the blue and asks if…read moreI still want to rent because my unit is empty and the retractable door is wide open. I ask him to repeat that all my belongings are gone and that the unit is mine. H confirms both facts. I'm immediately stressed out and panicked that everything I stored at Sentinel is gone! I leave work to drive to Sentinel immediately - only to find that the manger got the Unit numbers wrong and has upset and alarmed me for no reason. More than a month later and after going to Sentinel Storage on Bridegway THREE times and being promised phone calls with answers and explanations, requesting a credit to me account and being told by the manager that he had to check with his regional Manager - I have nothing but more frustration. I your looking for a pricey place to store your belongings and like being unnecessarily alarmed that all your possessions are gone then this is the place for you! I would rate ZERO stars if I could.

They knowingly and protectively rent to thieves and allow their stolen goods to be warehoused…read morethere. I had a bike stolen- my gps tracker tracked it to their facility- the police came and we located the exact locker it is being housed in. The co wouldnt allow the police to open the storage locker- where many stolen items were housed. Thus they protect criminals willingly. Be careful as apparently that occurs frequently there

I needed a rush printing done for a conference poster, and they were the only place open and…read moreavailable for rush printing, so I was hoping that they were good. Luckily they were beyond excellent!!! I submitted my file to be printed in the early afternoon, and the poster was completed by the late evening, and delivered to the place I was staying. Unfortunately, I had fallen asleep, and I missed the delivery person. When I woke up an hour later and realized what had happened, I called and the person I spoke with was very helpful and understanding. They called a taxi and were able to get it back to me within 20 minutes. The price was also quite reasonable, comparable to the subsidized rush printing service offered at my university. I would absolutely recommend them, and would unquestionably make use of their services again if I ever needed them.

From the owner: 24 hour Print Factory has 2 print operation: the cheapest overnight Printing in Vancouver (24 hour…read moreproduction), and 247 SUPER RUSH Printing and Copy service support to Vancouver, Burnaby, YVR Airport and Richmond 7 days a week (with experienced Pressmen) ... Special Rush Delivery (15 min.) available to major Downtown Hotels & Vancouver Convention Center for out-of-town Business Professionals / Trade shows / Events.

All is good with this business. the service was straight forward. However, one has to park in the…read moreneighbourhood somewhere and walk! as they don't have parking. I found parking about a block away. So plan for the parking.

This is a family owned and operated local business that does an amazing job and the customer…read moreservice is top notch. They offer you all the best discounts available and are super knowledgeable about all your courier and packaging needs. Jaspreet was especially helpful when we had a very difficult situation with a package going to Bali and needed a lot of extra attention. She was super helpful it getting this cleared with customs. I definitely recommend this business and the services they offer.

Drew and his crew moved me at the end of March and they were amazing. Friendly, efficient and they…read morealso arrived right on time. I would give them 10 stars if the option was available. Best movers ever!!!!!

Drew and his team arrived early! Ended up being a long day, (I will make sure I cull file boxes…read morebefore hand...if a next time)! Crew was so pleasant and accommodating. Took excellent care of all my belongings. Have had a lot of movers in the past. However, so very impressed with their great service! Available when needed. Highly recommend Aurora Moving for your next move. Call for your peace of mind...M. Bouchard, Lower Mainland, B.C.