I had a very disappointing experience bringing my 4-month-old puppy here for her first-ever…read morehaircut. As many pet owners know, a puppy's first grooming experience is a big deal and can be overwhelming, which is why I carefully chose this groomer based on their positive reviews and reputation.
Unfortunately, when my puppy was returned to me, she looked like a completely different dog. I was genuinely mortified. Her eyebrows were completely shaved off, which drastically changed the shape and appearance of her face. I understand cleaning up the face so a puppy can see better, but this went far beyond that. I barely recognize her anymore.
Additionally, she is a Cavapoo (75% poodle, 25% Cavalier) with naturally very curly hair, yet she was blow-dried so aggressively that her coat is now completely straight. One of the defining features of this breed is their curls, and I don't understand why the groomer wouldn't want to enhance those features rather than eliminate them. I am honestly worried her curls may not come back.
On top of the grooming itself, I was quoted $65 for a standard puppy cut, but when I went to pay, I was charged $75. I was told this was because my puppy did not fit the "XS" size category. My dog weighs 5 pounds, according to her vet records from just last week. I would genuinely like to know what qualifies as an "XS" dog if 5 pounds does not.
Overall, I am extremely sad and disappointed with this experience and will not be returning. I hope this review helps other puppy owners carefully consider where they take their dogs, especially for a first grooming appointment.
***I have attached a before and after of my puppy. The picture of her playing in the snow is the before, and the other picture is the after.***