I had such a great experience thanks to Sonia and Alma. I was honestly a little stressed trying to…read moreget my gym keys sorted out, but they completely turned that around. From the moment I spoke with them, they were incredibly kind, patient, and genuinely willing to help. They didn't just do their job--they went above and beyond to make sure everything was handled smoothly and that I felt taken care of the entire time. It's rare to come across people who are not only efficient but also so warm and welcoming. Because of them, what could have been a frustrating situation turned into something easy and even uplifting. I'm really grateful for their help and the positive energy they brought. Sonia and Alma truly made my day!

Terrible Apartment - Avoid at All Costs…read more I have lived here long enough to be extremely frustrated. My apartment door has been broken for over 2 months and still hasn't been repaired. Multiple maintenance people have come by, all saying the same thing, and nothing has been done. Most recently, two maintenance workers told me my door is broken and cannot be fixed until next year. This is completely unacceptable. Residents, don't accept this type of behavior from your landlord--you deserve better. The office staff don't answer phones, don't want to talk, and won't assist residents. It's sad to see such indifference and lack of care. I truly hate living here. Move. Don't renew your lease. You deserve better and you can get better. If you need assistance, call 311 or 404-546-0311. They will file a complaint and can take the owners to court on your behalf. I am requesting that my lease be ended this year. And, I only gave a 1 because I couldn't give it a negative 100. Oh - Khalid insist he is calling me, but I do not have any missed calls nor messages. I thought him coming back from leave would make a difference...I WAS SO WRONG!!! Johnny insisted he was going to help with the broken door - LIAR! THEY ALL LIE AND TELL YOU ANYTHING JUST SO YOU CAN LEAVE THEM ALONE! PATHETIC!!!

Nice neighborhood and friendly staff. RAM management is questionable though when it comes to…read moreannual rate increases on your "home". I moved in 3-4 years ago and was paying $1,450 for my unit. Fast forward to today and they just sent me a rate increase proposal of $1,885/month. Keep in mind that I am currently paying $1,750 while the same floor plan is listed on their website for $1,680. **If you move here just be ready for an uncalled for $100-$150 annual increase.**

It is a very beautiful community didn't know it's been there since 2016. They do take very good…read morecare of it. However as of recently it look like it may be going down. As I was coming home yesterday I noticed the gate was broken and people were just driving in. This is something I take very seriously seeing how I like to be exclusive and safe. Hope they get it fixed soon.

Decent place overall, but management encourages neighbors to take photos and videos of their…read moreneighbors for cash rewards.

IF YOU VALUE YOUR SAFETY and well-being, especially if you are a female, DO NOT MOVE HERE!…read more The gates in the parking garage move slow enough for several cars to follow in behind one person. There are no cameras anywhere but the lobby, and the parking garage and hallways wreak of weed. When I and several other residents complained to BRETT about these issues, he replied that the "same can be said for several apartments in Atlanta." Who hired this guy?! He routinely displays a total lack of empathy for literally any and ALL issues concerning residents. This past Sunday (7/15), A MAN FORCED HIMSELF INTO MY SISTER'S APARTMENT, demanded to use her phone, forced himself into her bedroom, and finally left only after her dog scared him off. After notifying the police, we contacted the leasing office. Brett displayed zero concern for our situation, refused to notify other residents of the CRIME that took place, or even acknowledge that the incident in question was considered a crime. Soon after, I found out through the few people I know in the building that THE SAME THING HAPPENED TO 2 OTHER FEMALE RESIDENTS IN THE BUILDING ON THE SAME DAY. All 3 victims gave identical descriptions of the suspect. Still, BRETT AND ELLE'S MANAGEMENT REFUSE TO NOTIFY RESIDENTS OR IMPROVE SECURITY, because "only 2" residents filed police reports. Long story short, any benefits one might enjoy from living at Elle come with a steep price, and that price is your safety. Management, especially Brett, are incompetent and come across patronizing to residents. DO NOT MOVE HERE!!! Side note: Elle has lost hundreds of dollars worth of my packages. This has happened to me enough times to where I no longer have packages delivered here. Instead of helping, Brett immediately told me "we're not liable." The issues here are endless. EDIT: Elle notified residents of "a man knocking on residents doors" only after several residents complained about management's inaction online. In the email they fail to mention that this MAN FORCED HIMSELF INTO MY SISTER'S APARTMENT AND BEDROOM. (And other resident's apartments on multiple floors) This is NOT an accurate report of what transpired and further demonstrates the management's incompetence.

I love living here! Going on 7 years. One of the standouts is our maintenance staff - the guys and…read moregal are quick to fix what's needed, friendly, and considerate. I don't need much as the building is not that old and well maintained, but when I do they go above and beyond, have even helped with things outside what's required (like CJ putting in a water-filtering shower-head, dismantling my hammock)... Right from the start I got what I wanted - a huge patio, quiet side of the building, tons of storage, and a floor plan I knew I would enjoy. The leasing staff is accommodating, friendly, and professional. I utilize the biz center, pool, gym, and have had some great parties and screenings in the rec room. They also show their appreciation of us/tenants by hosting events often. And the location cannot be beat!

We lived at AMLI Ponce Park for 3.5 years and recently moved out. We absolutely loved our apartment…read moreand the location can't be beat. Everyone at the leasing office is great and always loves saying hi to our pup and baby. We had an issue with someone else in the apartment building taking a bench of ours as we were moving out and Flavio from the leasing office was absolutely amazing! He found out who took it, got it back for us and even drove us to our new place since we no longer had the truck and couldn't fit it in our car. Flavio went above and beyond! We would definitely recommend this apartment building.

I've lived here for three years and loved every second! The building is so safe and the staff is…read moreincredibly helpful and kind. I love seeing Raphael when I go by the front desk or need to grab a package. Our management team and staff truly make this place a home. I couldn't ask for a better place to live in Midtown!

Lilli is a great, safe place to live. Devon, who is the main manager in the leasing office, is very…read morecommunicative and efficiently solves any issues that may come up. Kelly and her team excel in keeping up with maintenance. Michael, Yaz and Raphael are stalwarts at the front desk, making sure deliveries and guests find their way to your front door quickly and smoothly. I've been at Lilli for about 6 months now, and I have not been let down with their service. It's the crown above the beautiful units you'll find here. My only note would be I wish the front desk staff in the over week night and weekend evenings were more consistent. It would elevate the building tremendously, making it feel more like a community.

The location is great, but honestly I've dealt with so many maintenance issues it's just not worth…read moreit. As I'm typing this out our fire alarm is going out for the FOURTH TIME TODAY over "an elevator issue"??? And probably the 12th time this year. No one ever communicates or fixes the issue and this has happened several times in the middle of the night. On top of that I've dealt with a faulty heater during the coldest week in Atlanta in December that they didn't fix for over a week, then a broken AC unit that took them 2 days to fix (and only because I went to the office and had to demand to talk to the manager). Trash is left out in the halls and smells terrible. I've contacted them about this as well and never heard anything back. Save yourself the money and stress and go to mariposa lofts across the BeltLine.

Great staff. The property manager is great with communication. Location and apartment community is…read morelovely.

Rented an air bnb here and it's centrally located near a ton of great things. Lgbt area and clubs…read moreare literally walking distance. A Whole Foods on one corner and the amazing ramen (e-ramen) on another corner. The front desk staff was friendly and spoke each time we walked by. I felt really safe here and would stay here again

This was a fantastic place to live. The staff is incredible from the leasing office to the…read moreconcierge to maintenance, every single interaction I had with them was positive. The apartment itself is fantastic as well. Gorgeous city views, the amenities are great, and having two rooftop pools is rare to find. Highly recommend.

I owned a house in Grant Park for 12 years and wanted to sell while the property market was (of…read morecourse you never know with markets) at a high. I needed a place to rent for a while, and appreciate the robustness and design aesthetics of concrete / industrial construction. This led me to Telephone Factory Lofts, an historic AT&T factory repurposed to residences. With the memories of renting earlier in life still with me, I was prepared to be disappointed with any and all experiences that I might encounter. I was wrong, because Telephone Factory Lofts is an exception to the rule. Their people and processes are at the edge of the bell curve. Everything from the initial phone call to the tour, application, and move-in have been flawless. They are responsive, but most important - they are competent. Good people (Candice and Dominic), good processes, good infrastructure, good location. TFL has it all. If you are lucky enough to find availability here, do not hesitate.

The lofts are wonderful, and Malcolm, the property manager is fantastic. However, the parking…read morevendor mistakenly boots cars that have valid passes and is unreachable for refunds. I've been here three months and have paid for three boots to be removed for personal visitors. There is no way to reach a person at the parking company, and it costs $75 to get the boots removed (even if they were booted by mistake). Perennial Properties needs to replace this parking vendor with a more ethical company. If a property owner contracts with a booting vendor, there should be some recourse for correcting errors and making refunds.

Thanks for the response. There's definitely bias in who you identify as the "overall community"…read more There's too many young professionals in the building for me to believe, that audience would subscribe to not having a speaker at the pool. This is never was an issue the first year I moved in, so this is based on recent feedback. Furthermore, it's noted that you can't have alcohol at the pool. The rules don't seem reflective of the community and seem unenforceable given everyone drinks can beers, or other spirits at the pool. Just acknowledge it was overreaching and pivot. You're doubling down on something that could easily be addressed because it's not an ongoing concern.

This is the worst place I have ever lived. Parking is limited in the evenings and on weekends. The…read morebuilding is not full. I hate to see what it is like when more people are living here. There are not enough elevators to accommodate the traffic for all the floors. The package room for deliveries is a joke. Most of the time it is a scavenger hunt when looking for your items. Good luck having visitors arrive after the limited hours they are allowed to access visitor parking. It is an inconvenience to get your own car and drive to the garage door to let them in, and then you have to try to find a parking spot since you lost your original one. I am counting the days to move out. It cannot come soon enough.

Our personal experience with Hanover East Paces has been fantastic from day 1. Actually it started…read moreway before day 1. Relocating from Paris, France and looking for a new place in Buckhead wasn't easy! Alan and his team made sure that we had all the information even thousand of miles away. Making Hanover East Paces home has been one of the easiest decision we had to make. The unit itself is wonderful and the location is very enjoyable. Living a couple minutes away from Buckhead Village (without being in the middle of everything and enjoy the quietness of the booming neighborhood) is wonderful. You get access to all the stores and necessities steps away from your door. The community is extremely pet friendly and you live right across the park which is wonderful when you have a husky that never gets tired.. The team is always available to help you, answer any question you may have or just say hi when you stop by the leasing office. Same goes for the maintenance team that is available and quick to answer when you encounter a problem in your unit. We would definitely recommend Hanover East Paces to anyone looking for a new place in Atlanta.

Horrible management. Property not properly maintained. Management who insist on invading resident's…read moreprivacy by entering your apartment without prior notice. Management company sends residents ladt notice by email telling them to move cars within an hour from unreserved parking that resident's have a right to park in or face being towed just because they want to fix a pipe or paint. Carpet throughout building is horribly stained but has not be cleaned in last 4 years. Cars on 5th floor look an mechanic work space with car patts everywhere but they don'ttow that. Do not move here!